Dr Aniruddha Malpani, MDwww.drmalpani.com

Being a doctor today is not easy

too much worktoo much hassletoo much paperworkunhappy patientstoo much competitiontoo much despair; andtoo little reimbursement ?

A doctor needs to wear many hats !Clinician , who has polished medical skills

Academician, who is a constant learner

Manager , who understands the business aspects of running a profitable clinic

A doctor needs to wear many hats !CEO, who understands how to motivate staff and lead people;

Financial expert, who can manage his money

Family providerSelf caretaker, who know how to look after himself and fulfill his personal needs .

The problemUnfortunately, while doctors are quite eager

to discuss medicine, most are unwilling to talk about the nuts and bolts of practise management

Don’t want to enrich the competition by giving away their “trade secrets” !

We can learn together and help each other

Today’s Health Care Today’s Health Care SystemSystem

Patient

Health Insurance

Government

Information Overload

Media

The Physician

EthicsIt’s hard to learn ethics . Need to find teachers and mentors who are ethical role models

EmpathyProfessional skills and Compassion If the compassion is missing , then

no amount of technical competence can make up for this.

The patient does not care how much you know until he knows how much you care !

EmpathyResidents learn

bad manners because of their huge workloads

Need to learn to hand-hold the patient during his entire journey.

Non-verbal communication - SOFTEN

S-SmileO-Open postureF-Forward leanT–TouchE–Eye contactN-Nod

BATHE techniqueB = Background. What’s going on ?A = Affect. Feelings. What do you

feel about it ?T = Troubles. What troubles you

about this ?H = Handle. How are you handling

this ?E = Empathy. It must be hard.

HELP – Health Education Library for People

EpidemiologyDoctors provide great one-on-one

medical care – this is their core competence !

Need to remember the big picture as well

Positive DeviantsUpstreamists

EconomicsMoney is still a taboo topic – and not one which most doctors bother about. 

Need to learn to be cost effective

Entrepreneurship While medicine is a profession, every medical practice is also a small business .

Need to learn real life practice management skills

How to thrive without giving cuts

EducationMedical college crams your heads with tons of information

Medical knowledge has a very short half life.

Need to become lifelong independent adult learners,  and remain up-to-date.

Educate your patients – please

prescribe Information Therapy !

EquityWe are technically trained professionals, but have become cut off from the social milieu

Need to understand the economic , social and political forces which cause health inequity today.

E- HealthEverybody seems to be in the E-Health space today, except for doctors !

Digital portfoliosEvery doctor needs their own website.

Ego

Become a Professional – The Trust Equation

T = C + R + I/ S, where T = TrustworthinessC= CredibilityR= ReliabilityI = IntimacyS= Self-orientation

The joy of practising medicine – how to be a happy doctor

Treat all your patients like VIPs . A healthy doctor-patient relationship nurtures both patient and doctor !

Savor your patients. When a patient thanks you , relish that moment.

The joy of practising medicine – how to be a happy doctor

Lots of positive feedback daily. A good doctor can have the best emotional income in the world !

Be thankful that you have the opportunity for helping others – expressing gratitude will help you find contentment

The golden rulePatients are the practise – everything else is just paper work !

www.thebestmedicalcare.com