the total economic impact of servicenow€¦ · through eleven customer interviews and data...

© 2017 Forrester Research, Inc. All right reserved. Forrester is a registered trademark of Forrester Research, Inc. BEFORE AFTER No insight into historical trends; ad hoc reports Proactive Trend analysis, real-time reporting, build scorecards and monitor KPIs “The platform integrates information and reports faster - giving us actionable insights in one day versus the week it took for us in the past.” Director of finance, Pharmaceutical company “If you didn’t believe that incident and change management are correlated then we certainly can prove it. You can watch our incident volume go up and down with our change volume. It’s insights like this from Performance Analytics that help us make sure we’re focusing on the right priorities and SLAs.” Greg Downer, Senior IT director, Oshkosh Corporation Through eleven customer interviews and data aggregation, Forrester concluded that ServiceNow has the following three-year financial impact. PERFORMANCE ANALYTICS VOICE OF THE CUSTOMER SERVICENOW PERFORMANCE ANALYTICS BY THE NUMBERS Measure performance against SLAs. This document is an abridged version of a case study commissioned by ServiceNow titled: The Total Economic Impact Of ServiceNow For IT, HR, And Customer Service, August 2017. Read the full study Reactive The Total Economic Impact ™ Of ServiceNow ® Optimize Performance With Real-Time Analytics *PV - Present Value ? 10% Improvement in IT service delivery performance. $2.5 million in annual savings.

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Page 1: The Total Economic Impact Of ServiceNow€¦ · Through eleven customer interviews and data aggregation, Forrester concluded that ServiceNow has the following three-year financial

BEFORE

AFTER

No insight into historical trends; ad hoc reports

ProactiveTrend analysis, real-time reporting, build scorecards and monitor KPIs

“The platform integrates information and reports faster - giving us actionable insights in one day versus the week it took for us in the past.”

Director of finance, Pharmaceutical company

“If you didn’t believe that incident and change management are correlated then we certainly can prove it. You can watch our incident volume go up and down with our change volume. It’s insights like this from Performance Analytics that help us make sure we’re focusing on the right priorities and SLAs.”

Greg Downer, Senior IT director, Oshkosh Corporation

Through eleven customer interviews and data aggregation, Forrester concluded that ServiceNow has the following three-year financial impact.

PERFORMANCE ANALYTICS

VOICE OF THE CUSTOMERSERVICENOW PERFORMANCE ANALYTICSBY THE NUMBERS

Measure performance against SLAs.

This document is an abridged version of a case study commissioned by ServiceNow titled: The Total Economic Impact Of ServiceNow For IT, HR, And Customer Service, August 2017.

Read the full study

Reactive

The Total Economic Impact™ Of ServiceNow®

Optimize Performance With Real-Time Analytics

*PV - Present Value

10% Improvement in IT service delivery performance.

$2.5 million in annual savings.

https://www.servicenow.com/lpwhp/the-total-economic-impact-of-servicenow-it-business-management.html?cid=pdf:infoPA

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