the ultimate guide - zero waste scotland · 2020. 4. 1. · so here is our ultimate guide to...
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The ultimate guide
How to reduce food waste in the hospitality and food service sector
Save money. Tackle climate change.Show your customers that you care.
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ContentsIntroduction 3
Thetarget 4
Whyreduceyourfoodwaste 5
Preventingfoodwaste 9
Topactionsforpreventingfoodwaste 11
GoodtoGoisgoodforall 18
Seeourfoodwastetipsinaction 20
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We can help you prevent food waste
If you’re a food and drink business, we can help you prevent unnecessary food waste.Call 01786 433 930 or email [email protected] and ask about our free food and drink opportunity assessments.
www.zerowastescotland.org.uk/FoodDrink
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Introduction
Ifyourbusinessisthrowingoutfoodthenit’scostingyoumoney,andit’shavingabigimpactonsociety.Butdon’tworry–thisguideisheretohelp
Ifyou’reinthefoodbusiness,you’llknowallaboutfoodthatgoestowaste.Youmightthinkit’sdifficulttoavoidfoodwaste.Afterall,youcan’tforceyourcustomerstoeatallthefoodontheirplates,andsurelypeelingvegetableswillalwayscausethatfoodcaddytobulgealittle?
AtZeroWasteScotland,we’reactivelysupportingsmallandmediumfoodbusinessesbyconductingfreeauditstoidentifywheretheycouldreducewaste.We’veseenthattherearesimpletipsandtricksthatcanshavesignificantslicesoffoodfromyourwastepile.
Manyofthesecostnothingtoimplement,oratleastverylittle.Forexample,simplyreassessingportionsizescanbesurprisinglyeffective–oneIndianrestaurantisalreadysaving£5,000ayearmakingadjustmentsinthisway.Listeningtoyourstaff,and
askingfortheirideasandinput,canworkwonders.Kitchenstaffandserverswillseewherewasteiscomingfromandwillhavesuggestionsastohowtoreduceit.Apracticalwayofpreventingfoodendingupinthebinisforyourservingstafftoofferyourcustomersadoggybagfortheirleftovers.Thentherearethebiggerinvestmentsinmoderntechnologyyoumightnotknowabout–forexample,filtrationfryersorvacuumpackmachines–whichcanreducewasteandmakeyourbusinessmoreeffective.Youmightneedtofundyourprojectbutthepaybackwillbeworthit–especiallywhenwecanhelpyoutoaccessGovernmentfundingincludingtheinterest-free,unsecuredSMELoan.
Sohereisourultimateguidetoreducingfoodwasteinthehospitalityandfoodservicesector.We’vekeptitshortandinplainEnglish.
But if you need more help, or a more detailed assessment of opportunities for saving waste in your business, call us on 01786 433 930 or email [email protected] and askabout our free food and drinkopportunity assessments.
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The target
TheScottishGovernmenthassetachallengingfoodwastereductiontargetaspartofMakingThingsLast:ACircularEconomyStrategyforScotland.
ThetargetistoreducefoodwasteinScotlandby33%by2025.
HospitalityandcateringcompaniesinScotlandcanmakeasignificantcontributiontothisreductionwhiledrivingdownbusinesscosts,maximisingprofitsandshowcasingtheenvironmentalcredentialsoftheindustry.
ThecostoffoodwastefromtheUKhospitalityandservicesectorwasestimatedatover£3.2billionin20181.Theequivalentof106millionmealsarediscardedeveryyearinScotland.That’soneoutofeverysixmealsserved.
1WRAP(2020)UKprogressagainstCourtauld2025targetsandUSSustainableDevelopmentGoal12.3.Availableat:https://wrap.org.uk/sites/files/wrap/Progress_against_Courtauld_2025_targets_and_UN_SDG_123.pdf
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33%by 2025
let’s stop wasting food, together.
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Why reduce your food waste?
Reducingfoodwastemakesgoodbusinesssenseinaworldoffiniteresourcesandincreasingfinancialpressures.Don’tbelieveus?Readon…
Throwingawayfoodiscostingyoumoney.It’sestimatedthata240-litrewheeliebinfilledwithfoodwastecostsaround£151forfoodpurchaseandwastedisposal.Ifyou’refillingonewheeliebinwithfoodwasteeveryweek,it’scostingyoumorethan£7,852ayear.
Thenthere’sthecostofpreparingandcookingthefood,payingstafftoworkwiththefood,anddealingwiththepackaging.
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Saving
Ifsavingmoneyisn’tenough,hereareafewotherreasonstoreducefoodwaste
SavetimewhilestayinglegalAllfoodbusinessesproducingmorethan5kgoffoodwasteaweekmustsegregatetheirfoodwasteforcollectionunlesstheyareundertheruralexemption.
HelpScotlandmeetitsambitiousfoodwastetargetScotlandiscommittedtoreducingfoodwaste,by33percentby2025andby50percentby2030.Wecandoitifwealldoourbit.
YourcustomerswillloveyouPeoplearebecomingmoreconcernedaboutclimateissuesandmorediscerningintheirchoices.Reducingfoodwasteshowsthatyoucare.
Savewater,energyandcarbonGrowing,producingandtransportingfooduseshugeamountsofwater,fossilfuelandenergy–allthingswecan’taffordtosquander.
DivertfromlandfillFoodwasteinlandfillbreaksdownintomethane,oneofthemostdamaginggreenhousegases.
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Staying legal
What the Waste (Scotland) Regulations 2012 mean for food businesses
Theregulationsrequirethatnon-ruralfoodbusinessesproducingover5kgoffoodwasteperweekmustpresentthiswasteseparatelyforcollection(somerurallocationsareexempt).It’salsonowillegaltodisposeoffoodwastetoapublicsewer.Assuchbusinessesmustremovefoodwastedisposalunits,suchasmacerators,fromtheirpremises.Equipmentthat’sdesignedtodealwithfoodwastemustmaximisethenutrientandcalorificvalueofthefood.Theuseofdewateringsystems,whichdriesoutandreducestheweightoffoodwaste,isallowed.Systemsthatuseenzymestodigestfoodwasteandconvertittogreywaterarenot.
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Preventing food waste
Thebestwaytodealwithfoodwasteistopreventitfromhappeninginthefirstinstance.We’dliketosharesomeadviceandourtoptipsforpreventingfoodwasteinyourbusiness.
Preventingfoodwastesitsatthetopofthefoodanddrinkwastehierarchy(seediagramonpage10).It’stheholygrailoffoodwastemanagement.Thefoodyoudon’tbuyanddon’tcookwillneverbewasted.Preventingfoodwastethereforemaximisesfinancialandcarbonsavingsbypreventingrawmaterialsbeingusedinthefirstplace.
Thenextoptionistoredistributefoodtohumansoranimals.Ifthatcan’tbedone,foodwastecanberecycledusingsystemssuchasanaerobicdigestionorcomposting.Disposingoffoodwastetolandfillistheworstcourseofactionyoucantake.Avoiditifyoucan.
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Most preferable option
Prevention• Waste of raw materials, ingredients and product
arising is reduced - measured in overall reduction in waste.
• Redistribution to people.
• Make animal feed from former food.
• Bio-material processing.
Recycling
• Waste sent to anaerobic digestion.
• Waste composted.• Waste used for landspreading.
Recovery• Incineration of waste with energy recovery.
Disposal• Waste incinerated without energy recovery.• Waste sent to landfill.• Waste ingredient/product going to sewer.
Least preferable option
Prevention
Waste
Preventing food waste
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Top actions for preventing food waste
Moretoptipsforpreventingfoodwasteinyourbusiness.
MonitoringfoodwasteMonitoringandmeasuringfoodwasteisagreatwaytoidentifythesourcesofwasteandtrackprogressofyourwastemanagementtechniques.The‘three-bin’approachworkswellandcollectswastefromthreeareas:preparation,spoiledfoodandcustomerplates.Onceyou’veidentifiedthehotspotsforfoodwaste,youcanimplementtargetedreductionmeasuresandmonitortheirsuccess.
We’dliketosharesomeadviceandourtoptipsforpreventingfoodwasteinyourbusinesscoveringthefollowingareas:
•Menudesign,purchasingandordering
•Storageandoperationalefficiency•Coldstorage•Handlingandpreparation•Portioncontrolandplatewaste•Getyourstaffonboard
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Menu design, purchasing and ordering
Carefulmenudesignisoneofthemosteffectivewaystoreducefoodwaste.
Rationalise the number of ingredients across the menu Forexample,useoneingredientcookedindifferentwaysacrossanumberofdishes.
Keep the menu simple and consider regular menu updates Forexample,removedishesthatareprovinglesspopular.
Have a ‘chefs special’ each dayTohelpuseupleftoveringredientsinaflexibleandcreativeway.
Work towards ‘just-in-time’ deliveryRatherthanpre-orderinglargequantitiesofperishables.Thisensuresthatyouonlyorderwhatyouneedandwillhelptominimisestoragecostsandspoilage.
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Storage and operational efficiency
Howyoustore,andknowingyourbestbeforedates,canmakeallthedifference.
Storage of foodStorefreshproductsandrawingredientsinthemostappropriateenvironmenttoincreasetheirusablelife.Forexample,storecucumberandeggsatanambienttemperatureinsteadofinthefridge.
RotationContinuallyrotateproducebyputtingthenewestproductatthebackoftheshelfsothattheoldestisautomaticallyusedfirst.Clearlylabelandorganiseproductswiththeir‘useby’dates.
Still goodRememberthat‘bestbefore’datesmaymeantheproductisstillacceptableforuse.
OrganisationPlaceallitemsofthesametype(forexample,glassjarsandcans)fromthesamesupplierononeshelforinonearea.Thiswayyoucaneasilyseewhatyouneedandimprovestockcontrol.
Measure everythingMeasureingredientsusingcups,measuringjugsandscalestoreduceerrorsiningredientquantities.
Avoid cooking in bulkCooktoorderratherthancookinginbulkbyschedulingpreparationandcookingtimesforwhenthefoodisneeded.
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Cold storage
Chillingandfreezingfoodisagreatwaytosaveitforanotherday.
Natural coolingAllowfoodtonaturallycoolbeforeplacingintothefridgeorfreezer.Thishelpsreducetheenergyusedforstorage.
LabellingLabelfoodwiththedateitwentintothefreezerandkeeptrackofwhat’sinthefreezerbykeepinganup-to-datelist.Achalkboardonthewall,orwipe-cleanboardwithmarkers,canmakethisquickandeasy.
Storage containersUseairtightcontainersforstoringfoodandkeeplabelshandytomarkdates.Storedairyproducts,cookedmeat,rawmeats,fishandfruitandvegetablesseparately.Alwaysfollowfoodhygienestandardsforstorage.
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Handling and preparation
Use,reuse,removeexcessandmakesureyoualwaysmeasure.
Don’t cut them outAvoidexcesstrimmingoffish,meatandvegetables.Orderpre-cutandtrimmeditemsifit’spossibleandappropriateforyourbusinessmodel.
Be inventiveOr,getcreativewithtrimmingsandexcesstomakepâtés,soupsandstocks.Freezeexcessberriesforcoulisorsmoothies.Makeexcessbreadintobreadcrumbsforcoatingsorcroutonstoaddtosoupsandsmallplates.
Storage containersUseairtightcontainersforstoringfoodandkeeplabelshandytomarkdates.Storedairyproducts,cookedmeat,rawmeats,fishandfruitandvegetablesseparately.Alwaysfollowfoodhygienestandardsforstorage.
Avoid peelingOffer‘skin-on’boiled,bakedandroastedpotatoestoreducetheamountofwastepeelingsandtoretainnutrients.
Be careful of over-preppingTrytoavoidpre-preparationoffoodthatwillspoilquickly.Storeleftoverfoodsafelyforusethenextdaywhereappropriate.
Measure everythingUsestandardisedmeasuringequipment,suchasmeasuringspoons,toreducepreparationwasteandkeepportionsizesconsistent.
Catch every bit of food wasteFitstrainerstoallsinksusedforcleaningequipmentassociatedwithfoodpreparation,servingandplatewaste.Ensuresolidsaretippedintotheappropriatebinratherthangoingdownthedrain.
Handle with careHandleproduceproperlytoensurethatproductshelflifeismaximized–bruisedordamagedfreshproductswillresultinextrawaste.Checkandinspectproduceondeliveryandreturnanythingthatisdamagedstraightaway.
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Portion control and plate waste Sizemattersifyouwanttostopyourcustomerswastingfood.
Plates sizeTakealookatthesizeofyourplates.Ifthey’retoobig,itmaybeencouragingcustomerstotakemorefood,whichmaybecreatingunnecessaryplatewaste.
ConsistencyForstandardportionsizes,keeptheseconsistentandusestandardspoonsandmeasuressothatportionsizesdon’tcreepup.
Light optionsOffersmallerportionsizesfortoddlers,childrenandlightereaters.
Smaller sidesIfcustomersareregularlyleavingtheirsidedishesuneaten,considerservingsmallerportionsbutofferrefillsorasecondhelpingiftheywantmore.
Benefits of smaller servingsSmallerportionscanbeappealingandhelpthecustomertodecidetopurchaseasecondorthirdcourse,whichcanhelptoboostsales.
Good to GoGivecustomerstheoptiontotakehometheirleftoverfoodindoggybags.
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Get your staff on board Yourpeoplearethekeytoreducingunnecessaryfoodwaste.
Make staff awareTalktoyourstaffabouttheimportanceofmanagingwastewithregardstocompanypolicyandlegalrequirementssuchastheWaste(Scotland)Regulations2012.
Make sure staff understandEmphasisetheimportanceofcapturingfoodwaste–forexample,scrapingsfrompots.Ensurethatpeopleunderstandwhateachwastebinisforandhowthewasteshouldbesegregated.
Communicate with customersAskyourstafftogiveacleardescriptionofmealoptionstocustomers,forexample,regardingportionsizeorsideorderrequirements
Teamwork and trainingAppointaFoodWasteorGreenChampion,orevenaGreenTeam,toencourageownershipofwastereduction.Freetrainingmodulesandresourcesareavailableonline.
RemindersPutuppostersandsignageasreminderstostaff.
FeedbackAskstaffforfeedbackonwastepreventionandwastepractices.Gettheirideasonhowtoimprovethings.
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Good to Go is good for all
Encouragingyourcustomerstotakehometheirleftoversstopsuneatenfoodfromgoingstraightintothebin.Tellthemit’sgoodtogo…
Accordingtoourresearch,fouroutoftencustomerswouldliketobeoffereddoggybagsbutaretooembarrassedtoask.Butofferthemdoggybagsbeforetheythinktoaskandthey’reusuallyhappytoaccept.Givingyourcustomerstheoption
totakeawaytheirleftoverscanreduceplatescrapingsbyaround40percent.Thiscanreducefoodwastesignificantlyovertimeaspeoplebecomecomfortablewiththeidea.
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For more information on the Good to Go scheme, visit www.zerowastescotland.org.uk/GoodToGo
Good to Go benefits
ZeroWasteScotland’s‘GoodtoGo’boxeshavebroughtanumberofbenefitstorestaurantsincluding...
Decreased waste costsMinimisationoffoodwasteandadecreaseinassociatedwastemanagementcosts.
Happy customersIncreasedcustomersatisfactionwiththediningexperience.
Sustainable businessEnhancementofbusinesssustainabilitycredentials.
Customer confidenceIncreasedcustomerconfidencethroughuseofalabelled,endorsed
‘GoodtoGo’boxasopposedtoregulartakeawaycontainers.
Improved turnoverIncreasedsaleswherecustomersfeelmoreconfidentorderingathree-coursemealdespiteuncertaintyastowhethertheycanfinishit.
Be Good to GoThemessageisclear–iftheydon’teatit,letthemtakeit.Afterall,they’vepaidforit.Tellyourcustomersthatyourfoodisgoodtogo.
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See our food waste tips in action
WatchthebelowvideotohearfromotherhospitalitybusinessesinScotlandandseewhatthey’redoingtoreducetheirfoodwaste.
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Zero Waste Scotland offers all businesses help not only to prevent food waste but to save money, tackle climate change and to show customers that you care.
We’re here to help.Calluson01786433930Emailfood.drink@zerowastescotland.org.ukVisitwww.zerowastescotland.org.uk/FoodDrink