the value of uptime - bangortrucks.comthe volvo uptime center uses the data delivered in real time...
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Volvo Trucks
Driving Success
Volvo Trucks
Driving Success
The Value of Uptime
Volvo Trucks
Driving Success
Volvo’s Customer Uptime Center
Volvo Trucks
Driving Success
Customer Uptime Center
VAS PARTS
• 24/7/365 days a year
• Support all brand vehicles
• Two years of VAS and ASIST on
each truck sold
• North America Vendor Network of
(19000+) Towing, RSA, etc…
• Exclusive Parts Access
Volvo Trucks
Driving Success
Q16 Would you use Volvo Action Service again if you need emergency road assistance?
Q17 Would you recommend Volvo Action Service to your colleagues?
Rep Total Volvo Cummins Other
Base:
98
83
15
-
Base:
96
82
14
-
introduction What do our customers say?
Percent answering “Yes”
Would Use VAS Again
Would Recommend VAS to Others
96 100
0 Yes 97%
No 3%
Yes 97%
No 3%
96 100
0
Volvo Trucks
Driving Success
Afterhours support through VAS
Keeps your dealership “open” 24/7
Professional agents / ASE Certified
Provide a wide range of services when you need them:
• Services offered (towing, road side, trailer drop)
• Local area info, Hotels, Restaurants, etc.
Summary of afterhours calls every morning via ASIST
Consistent afterhours dealer network support
Volvo Trucks
Driving Success
Cloud-based real-time Communication & information sharing
Truck & Component Manufacturers
Uptime Center
Information In Context
Warrant
Contract Maintenance
Parts
Labor
Mobile Workers
Service Providers
Asset History
Technology Service Locations
Volvo Trucks
Driving Success
ASIST service information platform
Customer
Dealer Uptime Center
Volvo Trucks
Driving Success
QR code reader
• Standard on all Volvo vehicles but can be printed out in ASIST for all vehicles
• Efficient, consistent and accurate check-in throughout Volvo dealer network
• Enables inspections to be performed from vehicle using any smart device
• Dealers and customers can open repair orders right from the truck
Volvo Trucks
Driving Success
Remote Diagnostics A major service innovation from Volvo
Volvo Trucks
Driving Success
Remote Diagnostics is not …
On Board
Diagnostics
(OBD13)
Volvo Trucks
Driving Success
Remote Diagnostics is not …
Volvo Link Services use the same hardware as Remote
Diagnostics but are a separate set of Fleet Management Services
Volvo Trucks
Driving Success
Remote Diagnostics process change
Breakdown Tow Dealer Diagnostic Dealer Repair Fault Code Uptime Center
TIME
Traditional timeline for repair ...
Volvo Trucks
Driving Success
Remote Diagnostics process change
Dealer Repair Fault Code
The Volvo Uptime Center uses the data delivered in real time to communicate
the vehicle issue before the truck comes in for service.
Repair instructions and parts list are sent to the dealer via ASIST before
the vehicle arrives for service, shortening the repair time.
Uptime Center
TIME
Volvo Trucks
Driving Success
Standard on all Volvo-powered tractors.
No charge for service during initial two years
or 250K miles of base warranty.
Remote Diagnostics
Volvo Trucks
Driving Success
Yellow cases:
Triggered by fault codes that do not interrupt the truck operation but need to be addressed.
These repairs can be performed at a later date.
• Schedule appointment – eliminates unplanned stop
Red cases:
These fault codes disrupt the truck operation, causing an engine de-rate or even a shut down.
These repairs are required to be performed immediately.
Remote Diagnostics service event
Volvo Trucks
Driving Success
Fault code information is captured as soon as code becomes active.
Information sent directly to ASIST and a Remote Diagnostic case is created.
Remote Diagnostics service event
Volvo Trucks
Driving Success
Additional engine information is captured to better support fault code diagnostics...
Remote Diagnostics service event
Volvo Trucks
Driving Success
Primary Fault code is easily identified.
Repair instructions are automatically attached to the case.
Remote Diagnostics service event
Volvo Trucks
Driving Success
Remote Diagnostics service event
Volvo Trucks
Driving Success
Remote Diagnostics service event
Volvo Trucks
Driving Success
Proven service Validated by real customers on real routes
•Over 1,300 VNs in the initial field test
•Service verified over 1-year period
•Currently over 8,500 vehicles equipped
•More than technology; success based on real truck professionals finding ways to prevent breakdowns
Volvo Trucks
Driving Success
Main benefits achieved during pilot:
• Reduced average diagnostic time for targeted
faults by 71%
• Reduced average repair times for targeted faults by
25%
Average uptime improvement =
1 day per event
Proven Benefits
Volvo Trucks
Driving Success
www.VolvosRemoteDiagnostics.com
Remote Diagnostics sign-up
Volvo Trucks
Driving Success
Remote Diagnostics sign-up
Volvo Trucks
Driving Success
Benefits?
You can count on uptime management and downtime protection
• Reduces diagnostic time • Manages event urgency based on priority • Enhances repair efficiency • Improves repair scheduling • Improves communications
- Expedites decision process - Provides repair instructions
• Reduces total dwell time of repair process
Volvo Trucks
Driving Success
Proven value: vehicle uptime
How much is 1 day of downtime
worth to you?
How much can you save by
eliminating 90% of your service
administration time and costs?
Volvo Trucks
Driving Success
Volvo Trucks
Driving Success
QUESTIONS