the voice expert for microsoft skype for business and...
TRANSCRIPT
Arkadin helps you achieve more at work:
The voice expert for Microsoft Skype for Business and Office 365
an NTT communication company
Arkadin is the world’s expert at bringing voice to Office 365. We understand the complexity of voice deployments and have proven we know how to deliver Microsoft voice to Office 365.
Our mission is to increase the speed of communication, simplify the user experience, and help customers achieve more at work.
Arkadin, as a global Microsoft Cloud Solution Provider, is your single source for Office 365 licensing and Skype for Business voice deployments (hosted, hybrid, dedicated) in North America, Europe, Asia, and Latin America.
We turn Skype for Business into a global phone, conferencing, and contact center solution – all under a single pane of glass.
arkadintotalconnect and Office 365 simplify the Unified Communication experience.
1997
2010
2013
2008
2015
18+ Years of Working with Microsoft.
Arkadin has worked closely with Microsoft since 1997 as a trusted consultant for Cloud-hosted services.
Arkadin was the key partner in helping Microsoft deploy the first instance of hosted voice.
Arkadin has been adding voice to Microsoft Cloud services since the days of Office Communication Server (OCS), then Microsoft Lync – and now Skype for Business.
Arkadin is proud to be officially certified as a:
Services include: Designed for: Business benefits:
Arkadin Total Connect for Office 365
Unify your voice, video, conferencing, email, and contact center on to a single, intelligent, mobile-friendly communication platform built on the Microsoft technologies of Office 365 and Skype for Business.
Voice configuration and support Cloud consulting and migration services On-boarding and end-user training Account management with one invoice Conferencing and contact center
50 to 2,000 end-users Domestically and globally dispersed Existing Microsoft Office 365 investment Looking to upgrade or replace existing
business phone system Move email to the Cloud
Simplify the end-user experience Get more done, faster Consolidate apps and reduce cost Technology-friendly workplace Growing mobile footprint
[One partner, many services]
Phone system Turn Skype for Business into a business-class phone system with unlimited calling plans, international access, and unified messaging.
Office 365 Microsoft’s Cloud-hosted business productivity tools, including the new voice enabled E5 license.
Migration and support Live admin-level support, direct escalation to Microsoft, and end-user training, so you can say goodbye to online community based forums.
PSTN conferencing Integrated audio, web, and video conferencing with local dial-in access from 55+ countries.
Contact center Native Skype for Business contact center that intelligently routes instant messaging, voice, email, and web chat.
Featured use cases: Phone system as a service: Voice specialists:
Access from any device, any network Unified user experience Inbound/outbound calling Simultaneous ring & Call forwarding Team calling & Response Groups
Pay-as-you-grow Unlimited calling plans Number porting Unified messaging International calling
Add voice to EO2, E3 and E5 licenses Licensed Operator in 15+ countries First to deploy Microsoft in the Cloud Microsoft E5 business launch Partner 10,000+ end-users on the platform
How does Arkadin enable Skype for Business phone system?
Arkadin connects Exchange Online to Skype for Business with a call plan and a phone number to deliver enterprise-ready phone systems in the Cloud.
How does Arkadin enable Skype for Business conferencing?
Arkadin makes it easier to collaborate with colleagues, customers, and partners in real-time with local, dial-in audio from anywhere in the world. Use local toll or toll free numbers connected directly into your Skype for Business meeting.
Featured use cases: PSTN conferencing: Native Skype meetings:
One tool for everything Move from IM to online meetings
without thinking Drag and drop participants Meet faster without scheduling Scale from a simple call to a multi-
participant conference in one click
Pay-as-you-grow Flat-rate, unlimited PSTN conferencing Local access from 55+ countries Consolidate vendors and contracts Simplify number of user apps Voice, video, and screen sharing
Eliminate third party conferencing providers No more per minute fees Intuitive and Unified One technology, One partner, One
datacenter
How does Arkadin enable Skype for Business contact center?
Manage communications with your customers, employees, and business partners with Clarity Connect, the native Skype for Business contact center hosted in the Cloud by Arkadin.
Featured use cases: Contact center as a service: Working better together:
Mission-critical support (voice routing) Internal help desk (IM routing) Sales teams (call recording and coaching) Escalation queues Self-serve IVR Routing for high value customers Live web chat
Pay-as-you-grow CRM integration (SFDC and Dynamics
CRM) Monthly license per user On-premise functionality without IT Chosen platform by Microsoft for both
travel and support teams
First to deploy Clarity Connect in the Cloud Voice expertise enables quick deployment Team of certified pre-sales engineers and
solution architects are in-house to support the deployment
How does Arkadin enable Microsoft Office 365?
Arkadin plans, deploys, and supports your organisation to ensure a successful transition to the Microsoft Cloud. As a Microsoft Cloud Solution Provider, Arkadin is also your trusted point of contact for local support, training, and invoicing.
Featured use cases: Office 365 benefits: Cloud Solution Provider:
Move to the Cloud End-of-life Exchange server Focus IT on your core business, not email Consolidate vendors Simplify administration
Business-class email and social IM and online meetings File storage and Office apps Analytics and eDiscovery Cloud voice
Single source partner for planning, deployment, and support
Manage voice complexity Local support (Tier 2 and Tier 3) Communication and collaboration trainings
and adoption
Simplify your voice cutover to the Cloud by leveraging the experts.
Migrating mission-critical business apps requires expertise in planning, preparation, and project management. At Arkadin, we have completed more than 400 voice migrations and moved 14 million email inboxes into the Microsoft Cloud.
Planning: Deployment: Support:
UC & Microsoft Solution Experts Identify requirements Present available options Define project plan and scope Calculate bandwidth requirements Assess and optimize network Build communication plan
Dedicated project manager Build tenant/environment Migrate data (email, content) Provision users and assign call plans Configure call-flows and auto-attendants CEBP integration (ex: CRM) Validate and stabilise the platform Train-the-trainer with our IT team
Local IT Admin Support in over 15 countries 365/24/7 Network Operating Center Assist with complex moves, additions, and
changes ITIL certified teams Gold Communication Microsoft Certified
Partner
Compare Skype for Business Voice plans:
Choose the plan that’s right for you
Conferencing for Office 365
Phone system for Office 365
Contact center for Office 365
Unlimited local, toll dial-in audio from 55+ countries
Inbound/outbound PSTN calling (domestic/international)
Unlimited inbound/outbound domestic minutes
Unified messaging with Exchange online
Auto-attendant, response groups, attendant console
Call recording and reporting
Advanced call flows
Intelligent skills-based routing
Agent console and CRM integration
Contact center dashboard and analytics
Based on E3 and E5 licenses
an NTT communication company
an NTT communication company
Contact us: www.arkadintotalconnect.sg/sales
Not sure if Skype for Business Voice is right for your organisation?
Contact Arkadin, the Microsoft voice experts to see it in action, and decide if it’s right for your organisation.
[Enjoy Skype for Business voice]