the workforce is learning differently. what does it mean for the digital clo?
TRANSCRIPT
The Workforce is Learning Differently. What Does it Mean for the Digital CLO?
Sponsored by:
David WentworthPrincipal Learning Analyst,
Brandon Hall Group@DavidMWentworth
Kelly Palmer,CLO,
Degreed
2
Thank You To Our Sponsor!
© Brandon Hall Group 2017
3
HCM Research and Advisory Firm
© Brandon Hall Group 2017
FOUNDED IN 1993
Community of 300,000+
10,000 Global Clients
Leading Independent HCM Research & Analyst Firm
Publishing 2+ Pieces of Research Each Day
Sample of Our Clients
4
How We Help You
© Brandon Hall Group 2017
MEMBERSHIP
STRATEGICCONSULTING
EXCELLENCEAWARDS
PROFESSIONAL DEVELOPMENT
Learning & Development
Talent Management
LeadershipDevelopment
Talent Acquisition
WorkforceManagement
5
Open Surveys
© Brandon Hall Group 2017
Visit www.brandonhall.com click Open SurveysIf you would like to join a panel of survey takers,
please contact us at [email protected]
• Recruitment Marketing Practices 2017
• Extended Enterprise Learning 2017
• State of Talent Acquisition 2017
• HCM Technology 2017
6
How To Ask Questions
© Brandon Hall Group 2017
• Submit your questions or comments about the discussion to our presenters using the Questions tab on your control panel.
• Presentation slides and giveaways can be found in the Handouts tab on your control panel.
Recording & Slides will also be sent out after the webinar.
© Brandon Hall Group 2017
Trends in the Workforce
The Case for Employee Engagement
How We Really Learn
We need experts: What managers and leaders can do to help employees learn
The changing role of the CLO and Learning Organization
How To Ask Questions
© Brandon Hall Group 2017
Trends Impacting the Workforce
© Brandon Hall Group 2017
The World of Work is Changing
OLDHierarchyData/process-centricTop-down controlHomogenousManaged changeIntegrated silosPermissionIncremental improvement
NewWirearchyPeople-centricBottom-up collaborationDiverseOrganic innovationBorderless unificationEnablementAgile transformation
© Brandon Hall Group 2017
Learning is Changing, Too…•Classes•Courses•ADDIE•Compliance•Completions•Grades
•Experience•Social/Collaborative•Video•Mobile•Agile•Connections•Context•Personalization
© Brandon Hall Group 2017
Remember…
The Millennials are coming!
© Brandon Hall Group 2017
A Shifting Workplace
2015 2017
34.6%42.4%
34.1%
31.6%
28.9%20.4%
2.4% 2.6%
Millennials Generation X Baby Boomers Traditionalists
© Brandon Hall Group 2017
Top Learning Initiatives for Achieving Business Goals
Aligning the learning strategy with the business
Increasing the amount of experiential (on-the-job) learning
Increasing the amount of informal learning
Improving learning analytics
Revising existing content for new modalities
Creating smaller content objects
Redesigning the classroom experience
38.4%
52.1%
50.7%
50.3%
45.9%
43.8%
41.1%
46.2%
26.0%
15.1%
14.0%
11.0%
11.6%
14.0%
Important Critical
© Brandon Hall Group 2017
We’re Not Ready
Increasing experiential learning
Redesigning the classroom experience
Revising existing content for new modalities
Increasing the amount of informal learning
Creating smaller content objects
Improving learning analytics
Incorporating social tools
Leveraging simulations
Incorporating mobile delivery
Increasing learner-contributed content
Exploring games/gamification
17.5%
18.5%
18.2%
13.7%
15.4%
7.2%
7.9%
14.0%
7.9%
8.2%
7.5%
12.3%
17.5%
19.5%
20.5%
22.3%
24.3%
32.5%
37.3%
38.4%
39.7%
50.3%
Not at all prepared
Ready to take action
© Brandon Hall Group 2017
Modern learning delivery cannot occur within the same hierarchies and infrastructure we have relied on for
decades.
New skills, philosophies, platforms and technologies will be required to keep organizations moving forward.
© Brandon Hall Group 2017
POLL 1: What workforce trends are most impacting your organization?
1. Millennials specifically2. All generations in same workforce3. Organization stuck in old ways of thinking4. Technology and digital transformation5. Accelerated Rate of Change
© Brandon Hall Group 2017
THE CASE FOR EMPLOYEE ENGAGEMENT
7 out of every 10 employees are disengaged at work
EMPLOYEES ARE NOT ENGAGED
32%Engaged
50.8%Disengaged
17.2%Actively
Disengaged
Source: Gallup 2015
© Brandon Hall Group 2017
Manager Judgment
Dreaded
Once a year
About the employer
Rating
Employee Inspiration
Motivating
Ongoing
About the employee
Feedback
CAREER DEVELOPMENT
PERFORMANCE
MANAGEMENT
VS.
© Brandon Hall Group 2017
THE RECIPE FOR ENGAGED EMPLOYEES
Enable learning so people can build skills and expertise
Track learning & skills and provide opportunities to be successful
Focus on Career Development
© Brandon Hall Group 2017
TOP 6 DRIVERS OF ENGAGEMENT
Clear Career Path
Involved in decisions that affect my work
Necessary Development
Career Development
Teamwork
Manager understands what motivates me
© Brandon Hall Group 2017
THE BUSINESS CASE FOR ENGAGEMENT
3xInnovation
25%Lower turnover
22%Higher productivity
Positively impacts productivity, performance, profitability.
© Brandon Hall Group 2017
POLL 2: What are the top drivers for your organization for Employee Engagement?
1. Clear Career Path2. Career Development3. Necessary skill development for current job4. Manager understand what motivates me5. Teamwork
© Brandon Hall Group 2017
TELL ME ABOUT YOUREDUCATION?
© Brandon Hall Group 2017
LEARNINGTRAINING VS.
Business Centric
Transactional
LMS/Compliance
Conformity
Control
Learner Centric
Experiential
Curated Content
Individuality
Freedom
© Brandon Hall Group 2017
TRAINING ISTRANSACTIONAL
AND, TRADITIONAL TRAINING
$160BSpent by US businesses annually on
employee learning and training
80%Is said to be forgotten
within 30 days
<15%Successfully apply
what they learn
Source: Grovo, 2015
DOESN’T WORK
© Brandon Hall Group 2017
LEARNING ISTRANSFORMATIONAL
© Brandon Hall Group 2017
LEARNING AT THE TIME OF NEED
© Brandon Hall Group 2017
SELF-DIRECTED LEARNING
Source: Degreed, Bring Your Own Learning, 2/2015; Degreed, The Importance of Informal Learning, 7/2015; Degreed, How the Workforce Learns in 2016, 1/2016
5X 61% $339.00Workers spend up to 5x more time learning on their own each week than from employers.
61% would put in even more time on their own if they got professional credit for it.
75% invested their own money (average of $339 each) on career related learning last year.
© Brandon Hall Group 2017
HOW DO YOU LEARN?
Most people search first and ask people second
Source: Degreed, How the Workforce Learns in 2016, 1/2016;Question: Where do you go for guidance and/or recommendations when you need to learn something new?
L&D or HR departmentExternal network
Employer's LMSBrowse specific resources
Search the InternetPeers at work
Boss or mentor
21%23%
28%43%
47%55%
69%
© Brandon Hall Group 2017
EVERYONE CAN NOW LEARN ANYTHING THEY WANT ANYWHERE
© Brandon Hall Group 2017
CAREER-LONG LEARNING
Get credit for everything I learn
“Netflix for Learning” learn from every source
See pathways for any skill & every job
Learn with and from others
Get to take my learning profile with me through my career
Certify my skills however I obtain them
© Brandon Hall Group 2017
POLL 3: How do people learn in your organization?
1. Mostly from informal sources (Google, Youtube, free content they can find on-demand)
2. Your organization’s L&D classes3. Curated Content from a variety of sources4. Learning Libraries (Skillsoft, Lynda, Safari, etc.)5. A combination of 2 or more of the above
WE NEEDEXPERTS.
© Brandon Hall Group 2017
1MAKE LEARNING A VALUE AND A PRIORITY
© Brandon Hall Group 2017
2SHIFT THE FOCUS TO EMPLOYEES NEEDS
© Brandon Hall Group 2017
3ADOPT A PERSONALIZED, LEARNING-ON-DEMAND MENTALITY
© Brandon Hall Group 2017
4LET EMPLOYEES TEACH OTHER EMPLOYEES
© Brandon Hall Group 2017
5ADOPT THE RIGHT TECHNOLOGY
© Brandon Hall Group 2017
6ANALYZE YOUR EMPLOYEES’ EXPERTISE
© Brandon Hall Group 2017
7MAKE EXPERTISE COUNT
Get credit for skills you develop
Build your Lifelong Learning Profile
Map learning to skills to jobs
© Brandon Hall Group 2017
POLL 4: Which of these areas is your organization focusing most on?
1. Company Culture / Creating a learning culture2. Personalized Learning3. New Technology4. Peer-t—Peer learning5. Learning Analytics
© Brandon Hall Group 2017
THE NEW LEARNING
LEADER
© Brandon Hall Group 2017
INSPIREVS.CONTROL
© Brandon Hall Group 2017
OPPORTUNITIES TO BE SUCCESSFUL
Invest
Engage
Challenge
© Brandon Hall Group 2017
THE NEW LEARNING LEADER
Focus on the whole experience: learning + culture + employee engagement
Inspire rather than control
Learning in the context of building skills for jobs and careers
Take risks, change the conversation, challenge the status quo, create a movement
1234
© Brandon Hall Group 2017
THE NEW LEARNING ORGANIZATION
Get more people involved in learning – experts - it’s everybody’s role
Content curators & community managers
Learning experience designers & design thinking
Data Analysts & Technologists
1234
© Brandon Hall Group 2017
EBAY CAREER & LEARNING STRATEGY
© Brandon Hall Group 2017
POLL 5: Does your organizations have any of the following roles in learning?
1. Content Curators2. Web/UX designer3. Community Managers (social learning)4. Data analyst5. Learning Experience desginers
© Brandon Hall Group 2017
Key Takeaways• The workforce is changing and so we need to think about
learning differently too• We can engage employees by focusing on their career
development and helping them build skills for now and the future
• It’s important to understand how people really learn (and like to learn)
• It’s crucial to help ALL employees build skills and expertise and to find the right technology to enable this
• We should embrace the evolving role of the CLO and the new learning organization
Questions?
Thank you for joining us today!
If you have any additional questions, please email us at [email protected].
54
Learn More About UsProducts and services that we offer
© Brandon Hall Group 2017
55
How We Help You
© Brandon Hall Group 2017
MEMBERSHIP
STRATEGICCONSULTING
EXCELLENCEAWARDS
PROFESSIONAL DEVELOPMENT
Learning & Development
Talent Management
LeadershipDevelopment
Talent Acquisition
WorkforceManagement
56
We Do This Through…Research and Analysis that Define New HCM Standards
Success Stories from Global Organizations that Show those Standards in Action
Professional Development that Assesses Current State and Enables Innovation
Flexible Services to Design and Implement Transformative Solutions
Recognition that Validates the Transformation
© Brandon Hall Group 2017
57
Membership Offers Tailored SupportRESEARCH ACCESS & EVENTS
• Reports • Case Studies, Frameworks & Tools• DataNow® & TotalTech®• Webinars and Research Spotlights• Annual HCM Conference
ADVISORY SUPPORT• Ask the Expert• 1 on 1 Consultations• Research Briefings• Benchmarking
CLIENT SUCCESS PLAN• Your Priorities• Executive Sponsor• Client Associate• Monthly Meetings
© Brandon Hall Group 2017
To learn more about becoming a member or to sign up for a free trial, please email us at [email protected]
58
Strategic Consulting Offers Expert Solution DevelopmentBENCHMARKING
• Competitive/Comparative• Maturity Model• Custom Research
STRATEGY• Business Case• Planning• Organization & Governance
TECHNOLOGY SELECTION• Vendor Selection• Architecture Design• Systems Evaluation
DEVELOPMENT & INTEGRATION• Program Design• Assessment• Survey• Process Integration
© Brandon Hall Group 2017
To learn more about consulting, please email us at [email protected]
59
Why Brandon Hall Group
© Brandon Hall Group 2017
1
2
3
4
5
We offer flexible, high-value memberships that offer everything you need at a cost you can afford.
Our research is better – more targeted, easily digestible, focused on business results, predictive, prescriptive.
Our solutions gets better results – research-driven, focused on the business, simple, targeted, flexible approach.
Our case studies are unique for their diversity and focus on business results.
Our professional development is practical, tailored to your needs, and equips you to take action.
60
Research CalendarLEARNING AND DEVELOPMENT
TALENT MANAGEMENT
© Brandon Hall Group 2017
61
Research CalendarTALENT ACQUISITION
WORKFORCE MANAGEMENT/HR
© Brandon Hall Group 2017
62
What Our Clients Have to Say
Brandon Hall Group’s Excellence Awards allows you to take a deeper dive and evaluate the programs that you’ve created at a level that you might not have the opportunity to do… They have always been a cornerstone for me.
- Katrina Williams, Director, Sales CapabilityCDW
https://youtu.be/OgdA_tpM55U
© Brandon Hall Group 2017
63
What Our Clients Have to Say
I describe the attention and that customer service that I’ve experienced as being excellent. They are very attentive and wherever I need to be connected to whomever, they are there to help me.
- Joanne Veech, Global Talent LeaderPwC
https://youtu.be/YkY-v8gfW5k
© Brandon Hall Group 2017
64
HCMx Radio
© Brandon Hall Group 2017
THE ONLY PODCAST IN THE HCM ARENA THAT WEAVES CURRENT MARKET RESEARCH, HR TECHNOLOGY AND INDUSTRY LEADERS INTO EACH EPISODE
To catch up on the latest episodes, visit www.brandonhall.com/hcmxradio or subscribe on iTunes