the worksource concept expectations of a partnership as described by worksource initiative framework...

THE WORKSOURCE CONCEPT

Expectations of a Partnership as Described by WorkSource Initiative Framework Policy SCWDC 06-01

Training Delivery Design: Individual

Recommended: Read the policy prior to taking this training.

It is helpful to have a copy of the Desk Aid with you while you participate in this training.

The Monitoring Tool for this policy is available so you can see what staff knowledge monitors will

be assessing.

WorkSource Concept Introduction This short training introduces

WorkSource: Staff Partners Customers Customer Experience Partnership Organization

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Individual Delivery SCWDC Policy 06-01

Who are WorkSource Staff?

Answer: Anyone providing services to WorkSource customers.

ExamplesVolunteers Vet repsInstructors DVR repsCounselors MSFW repsOthers WorkSource Specialists

YOU!Clarification:There are non-typical partner arrangements for subleases in which people/groups/agencies use the building and do not sign the Resource Sharing Agreement (RSA). These people are not considered WorkSource Staff. Examples include: •Subleases to a court ordered anger management group•Subleases for NAC class sponsored by a local Rehabilitation facility•Community colleges who place a proctor in a classroom but do not sign the RSA.

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Who Are WorkSource Partners?

Answer: There are 12 required Partners (Iisted on the next slide) and other optional partners.

For information on all WorkSource Partners you can go to: http://www.doleta.gov/programs/factsht/pdf/onestoppartners.pdf

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Required Partners (Listed by Commonly Used Names)

ESD WIA Wagner-

PeyserPrograms

Community College

Voc Rehab

WorkFirst Older

Americans Program

Voc/Tech Schools

TAA

Veterans

Block Grant Programs

HUD E&T

UI

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Required Partners (Using Federal Government Definitions)

1. Programs authorized under Title I of WIA serving adults, dislocated workers, youth, and veterans, as well as Job Corps, Native American programs, and migrant and seasonal farm worker programs

2. Programs authorized under the Wagner-Peyser Act 3. Adult education and literacy activities authorized under Title II of WIA4. Programs authorized under parts A and B of Title I of the Rehabilitation Act 5. Welfare-to-Work programs authorized under the Social Security Act 6. Senior community service employment activities authorized under Title V of the

Older Americans Act of 19657. Postsecondary vocational education authorized under the Carl D. Perkins

Vocational and Applied Technological Education Act8. Trade Adjustment Assistance and NAFTA Transitional Adjustment Assistance

authorized under the Trade Act of 19749. Local veterans’ employment representatives and disabled veterans outreach

programs 10.Employment and training activities under the Community Services Block Grant11.Employment and training activities of the Department of Housing and Urban

Development 12.Programs authorized under State unemployment compensation laws

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Optional Partners

Optional partners may include:1.Temporary Assistance to Needy Families authorized

under the Social Security Act 2.Employment and training programs authorized

under the Food Stamp Act of 19773.Work programs authorized under the Food Stamp

Act of 1977 4.Programs authorized under the National and

Community Service Act of 19905.Other appropriate Federal, State, or local programs

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Who are WorkSource Customers?Customers include: Job Seekers Customers seeking training Businesses/Employers Agencies Anyone utilizing space or resources

at the WorkSource site

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Examples of Customers

Del Monte, Walmart, and the U.S. Census Bureau are customers when they use space to conduct interviews and provide trainings to their staff.

GED students WorkFirst clients Partners can be customers Jobseekers

Can you provide any other examples of customers at your site?

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Customers’ Experience at WorkSourceWhat does seamless mean: A one-stop resource where customers can access

many different employment resources. We link customers to resources regardless of

program and contract divisions so customers are unaware of those divisions.

Customers experience a flow of services without undue time gaps.

The transition of services & referrals from core to intensive to training is invisible to the customer

Communication crosses program and contract divisions : we are a partnership

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The Most Important Point

No matter who writes your check, you are a WorkSource staff.

Customers look to you as a WorkSource provider of services who have resources to assist them, regardless of your employer.

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What is the WorkSource Partnership

WorkSource does not exist without partnership.

WorkSource is a partnership; it is not any one program or agency.

WorkSource is made possible by the partners coming together to maximize resources for customers.

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Access Defined

We are required to provide access to services within reason and within capacity of our resources. You are not required to provide every actual service. Access means directing the customers to the resource.

Access is provided via: Pamphlets Flyers Websites Information Trainings Referrals Phones, Computers, Fax, Facilities

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South Central WorkForce Development Council Board of Directors

South Central Workforce Development Council

Oversight Committee

WorkSource Operator (Administration)

Your Local WorkForce System Delivering Services Through WorkSource Looks Like This:

The dotted line indicates flow of customer service no matter who is providing any partner’s services.

Thank You!

Thank you for reading through this training. This training serves as an introduction to

the SCWDC system policies. More trainings will follow such as Integrated Front-End Services, One Stop Assessments, Initial Customer Complaint policies.

These policies are in place to promote consistency among all of the partners.

There is one more slide in this presentation …

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Follow-up and Documentation All WorkSource staff should take these trainings.

So that your office receives recognition for your efforts spent in this training, please click on the following Survey Monkey link and complete the Survey Monkey questionnaire created to document all staff accomplishment of these SCWDC Policy Trainings.

If desired, you may print the Framework Initiative Policy Desk Aid: Framework Initiative Desk Aid

(Desk Aids were created for each of the SCWDC policies for your quick reference.)

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the worksource concept expectations of a partnership as described by worksource initiative framework...

Documents

worksource partners

worksource staff

worksource customers

work programs

worksource specialists

training activities

training delivery design

required partners iisted