the world’s most important gathering cios and senior it ... · the world’s most important...

The World’s Most Important Gathering of CIOs and Senior IT Executives

10 – 14 novemberBarcelona, Spaingartner.com/eu/symposium

Leading in a Digital World

2 To register visit gartner.com/eu/symposium or call +44 20 8879 2430

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Table of Contents 4 Gartner Research

5 Event Features

6 The Exclusive CIO Program

7 CIO Track

8 Industries Track

9 Tracks and Sessions

18 Agenda at a Glance

19 Attendee Experience

20 ITxpo and Sponsors

22 Gartner Symposium/ITxpo Website

23 Registration

Peter SondergaardSVP, Research

Leading in a digital world represents a complex and new set of skills that every CIO needs to arm themselves with.

3The World’s Most Important Gathering of CIOs and Senior IT Executives

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Leading in a Digital World Accelerating growth. Creating new connections. Driving greater agility. A powerful convergence of forces — mobile, social, cloud and information — is rapidly reshaping how business gets done now and in the future. Gartner believes CIOs and senior IT executives are at the center of this transformation, leading the creation of the digital enterprise.

At Gartner Symposium/ITxpo 2013, attendees will discover how to seize new opportunities, forge strategic partnerships to drive change, and evolve to become indispensable leaders in the digital world.


Gartner research

We’re known throughout the world for our proprietary research, analytics,

disciplined methodologies and actionable advice. We’re valued for our

ability to accelerate initiatives, manage costs, introduce best practices

and increase confidence and credibility in IT leadership. Our expertise

is a result of collaboration, transparency, objectivity and an ongoing

commitment to the success of our clients. It’s also the foundation for

one of the longest running IT events today. Symposium/ITxpo is what

Gartner does best — an intensive five-day immersion in the IT research,

information and objective guidance you need to make the right decisions

for your organization.

Content created by and for IT professionalsOur exhaustive planning process ensures that Gartner Symposium/ITxpo content is timely, relevant and actionable — offering real-world insights and information designed to accelerate project timelines, gain widespread enterprise support and achieve high-impact business results.

Key drivers for fueling an outstanding conference program:•Analyst-clientinteractions

•Attendeeevaluations

•Pre-eventsurveys

•InputfromITdecision-makerswhoserveonour Advisory Board

Strategic depth, comprehensive coverage and an independent point of view — That’s the power of Gartner 13,000+

client Organizations

935 analysts in 85 countries

319,000 client interactions

World’s largest community of CIOs

71% of Fortune 1000

72% of Global 500

Gartner Symposium/ITxpo at a glance:•Fivedays

•4,000+attendeeswith1,600+CIOs

•Over350analyst-ledsessions

•ExclusiveCIOProgram

•Tenrole-basedtracks

•1,900+organizations

•100+Gartneranalystson-site

•125+solutionproviders


event Features

Hot topics, fresh formats and more ‘aha’ momentsBased on feedback from attendees, industry input and client engagements shared by the Gartner analyst team, this year’s program features:

5

Mary MesaglioResearch VP

Mastermind KeynotesOne of the conference program highlights is the Mastermind keynotes — innovators and leaders who have helped shape the IT and business worlds take the stage to provide their insight on the challenges and opportunities technology is facing. In addition, the Gartner analyst opening keynote provides an enlivening and engaging look at the now, the next, and the future of IT from a panel of top Gartner analysts.

Dana Deasy Chief Information Officer (CIO) and Group Vice President, Information Technology & Services, BP

Keith Ferrazzi CEO, Ferrazzi Greenlight, Inc The world’s foremost expert on relationship development, redefining professional networking today

NEW: Industry Sunday — 10 November 2013•Additionalafternoonfocusedonkeyvertical

industries added to your Symposium experience

•Expandedagendaofin-depthworkshops,roundtables and presentations giving answers to the key challenges across:

•EnergyandUtilities

•Education

•FinancialServices

•Government

•Healthcare

•Insurance

•Manufacturing

Hear IT first at Symposium/ITxpo

Signature Seriesincludes the following top 10 sessions:

The Signature Series are high-demand sessions focused on both current and future technology topics and trends. The most striking insights that keep leaders at the forefront of strategy and technology will be delivered at these “must attend” sessions and will enable you to anticipate important shifts and adjust your strategy.

The CIO Agenda Dave Aron

The Top 10 Strategic Technology Trends for 2014 David Cearly

The Cloud Computing Scenario: End of the Beginning Goes From Cloud to Ground and Back Daryl Plummer

Emerging Trends Radar Screen David Clearly

CEO and Business Leader Views in 2013 — The Implications for IT Leadership Mark Raskino

The 2014 Gartner Scenario for Senior Executives: Transforming Into Senior Digital Business Executives Ken McGee

Information 20:20: Beyond Big Data Frank Buytendijk

The Mobile Scenario: Innovation Plus Agility Equals Opportunity Nick Jones

Top 10 Strategic Predictions: The Future is Disruptive and Constructive for IT Daryl Plummer

Top Ten Trends and Their Impact on IT Infrastructure and Operations Milind Govekar and Andy Butler

ForalltheSignatureSeriessessions visit gartner.com/eu/symposium


at Gartner Symposium/ITxpo 2013Everyyear,thousandsofCIOsincorporatethetrends,topicsandtechnologiespresentedwithintheexclusiveCIOProgramatGartnerSymposium/ITxpo into their strategic leadership plan. It’s an intensive immersion in CIO-focused research and peer-to-peer connections designed to advance the business, amplify enterprise strategy and determine the long-term direction of information technology throughout the organization.

Join us this November for an exclusive CIO Program designed to:

•Stimulateentrepreneurialthinkingandcreativeproblem-solving

•CreateopportunitiesforCIOstointeractandproblem-solvewiththeirpeers

•Investigatemethodologies,frameworksandapproachesforprofessionalandpersonalgrowth

•AlertCIOstotheprofoundtechnologyimpactsthatarereshapingtheenterprise

•ArmCIOswithleadershipstrategiesandtechniquestohelpattract,developandsustaintalent

•PrepareCIOstodefineanddirectthefutureoftechnologyintheenterprise

THE

CIO PROGRAM*

YouwillbepromptedtoapplytotheexclusiveCIOProgramwhenyou

registerforGartnerSymposium/ITxpo2013.Earlyapplicationsare

encouraged to help maximize your conference experience.

*TheexclusiveCIOProgramispartoftheoverallGartnerSymposium/ITxpoprogram.Attendeesmustqualifyandmeetthecriteria in order to participate in the program; there is no extra cost associated with this program. CIO members of Gartner ExecutiveProgramsenjoyallthebenefitsoftheexclusiveCIOProgram.

Exclusive CIO Program benefi ts:CIO-exclusive lunchtime keynotes —Acquirestrategicandactionable insight from leading CIOs

CIO-exclusive roundtables and workshops — Attain real-world advice in an intimate and focused environment

CIO lounge — Network with CIOs and catch up with your offi ce in this dedicated space

Apply now

CIO Lunch Keynote speaker:FRANSJOHANSSONChief Executive Offi cer, The Medici Group


Exclusive CIO Program sessions* include:

Analyst-User RoundtablesWhat the Board of Directors Should Ask IT

Managing World-Class Innovation

Does Your Business Need a Chief Digital Offi cer?

HowtoSellInnovationtoSeniorExecutives

Business Capability Modeling — What It Is and Why CIOs Should Care

Break the Dangerous Cycle of IT UnderinvestmentandStartInvestingintheRightThings

WorkshopsBuildingyourPersonalBrand—UnleashingyourValue

To Digitalize the Business Means DigitalizingtheWorkforceFirst

BuildtheRoadmapsforYourFutureRoleasaCIO

DefiningtheRoleoftheChiefDataOffi cer

ImprovingtheCashProfileofIT

CoachingforExcellence:WhatYouNeed to Know and Do

HowtoBuildEffectiveFinancialTransparency

ThePoliticalandBusinessMappingofYour Infl uence Strategy for Your Board of Directors

tracks and sessIOns

CIO

To the Point SessionsWhat the Board of Directors Should ask IT

The IT Service Management and SharedServiceStrategicRoadmap

TheTenITPerformanceManagementToolsYourCFOWishesyouwoulduse

CreatingandManaginganEffectiveOffi ce of the CIO

EveryIndustryWillbeDigitallyRe-mastered

Does Your Business Need a Chief Digital Offi cer

HowShouldyouMeasureInnovation?

Track SessionsFromITStrategytoDigitalBusinessStrategy

RoadmapsfortheFourFuturesoftheCIO

ThePsychologyofSerialInnovation

BenefitRealizationmaybetheBestProjectinYourPortfolio

Gamification:UnlockingtheSuperpowersofOrdinaryHeroes

Governance Diagnostics for CIOs

InnovativeCustomerEngagementinaDigital World

Cowboy Benchmarking: Comparing Metrics in an Imperfect World

After a decade of limited innovation dominated by an internal focus on effi ciency, today’s new technologies, global competition and new business models are forcing CIOs to take an outside-in view of the digital world and their role in it. This track is designed to help attendees discover how external factors — markets, channels, new business models and geopolitical challenges — shape expectations of IT and how CIOs should respond to them.

The track uses three lenses that CIOs need to apply to their own situation:

• Business Progression: HowwillCIOshelptransformtheirenterprisesinanincreasinglydigitalworld?Howwilltechnologyenhancebusinesscapabilities,leading to greater competitive advantage?

• Enterprise Problem: HowwilltheseexternalchallengesaffectthewayCIOsconductthebusinessofIT?HowwillCIOsovercomeinternalhurdlesandchangeIT’s value contribution?

• Personal Development: HowcanCIOsleveragethebreadthoftheITexperienceintonewenterpriseroles?HowtochangethewayCIOsandtheirstaff are perceived as contributors in the enterprise?

*Sessions subject to change.

track ManaGer

John MahoneyVP Distinguished Analyst


Energy and Utilities

Analyst-User Roundtable: ExploringInformationInnovationinFinancialServices

Analyst-User Roundtable: Smart Metering — A Technology That Will TransformUtilityIndustry(IfDoneRight)

ThePaymentsRevolution-DigitalWallets,AGatewaytoRevenueandYour Customers

The Impact of Smart Grid and Nexus of ITForcesonGlobalUtilitySector

Workshop: Key Business and TechnologyTrendsShapingtheE&USector in 2013

Education

Analyst-User Roundtable: Education— A Learning Stack or Noah’s Ark?

Workshop: VisualStrategicPlanningattheSpeed of Internet — Combining Scenarios and Strategic Technology Maps

Financial Services

A Growing Back Office Needs to Shrink

Workshop: Digital Banking Opportunity Threat Model

Government

HowtheNexusofForcesWillDisruptGovernment and Make it Smart

Top Ten Strategic Technologies for Smart Government

TheEndoftheGovernmentCIO(CIOPanel)

Workshop: Cost Containment: The Opportunities of an Impossible Budget

Healthcare

Analyst-User Roundtable: HowAreHealthcareDeliveryOrganizationsUsingTelemedicine?

UnderstandingtheValueofElectronicHealthRecordSystems:TCOforTransformational projects

Innovation and Achieving Agility to ManageComplexityandExecution

Workshop: HowtoUseGartner’sElectronicHealthcareRecordSystemsEvaluationCriteriaforLocalVendors

Workshop: HyperCollaborationBeyondtheFirewallisaNecessity

Insurance

Analyst-User Roundtable: Insurers — AreYouReadyforBigData?

Customers Dictate Next Generation Insurance Business Models

TheChangingFaceofInsuranceITandthe CIO Impact

BuildingCoolAppsIsNotEnough—WhyInsuranceCIOsNeedtoReviewTheir Mobile Strategies

Workshop: Digitalization in Insurance — Assess Your Digital Maturity Level

Manufacturing

TheFiveNewRulesofTechnology-EnabledSalesandMarketinginConsumer Driven Business

MeMarketing:GetReadyForthePromiseofReal-time,ContextawareOffers in Consumer Goods

New Industry SundayGet targeted, industry-specific IT insight and advice.

Industry PersPectIves

The Industries track will help CIOs and IT leaders respond to how consumer-driven standards and the convergence of mobile, cloud, social and digital information affect their industries. In this track, attendees learn to master the analysis,technologies,skills,rolesandprioritiesrequired.

Kick off your Gartner Symposium/ITxpo 2013 experience on Sunday afternoon with a half day agenda of analyst presentations,workshopsandanalyst-userroundtablesthatexplorethechallenges,goalsandrequirementsof seven different business sectors. It’s an invaluable opportunity to connect with other IT professionals in your field and be exposed to real-world thought leadership and Gartner expertise of special relevance to you.

track ManaGer

Juergen WeissResearch VP


Today’s CIOs face the challenges of an application portfolio that lacks the agility to respond to the ever changing demands of an evolving global population. This track addresses key issues such as governance, cost, modernization and mobility and how to plan, strategize and architect for their effects on an organization’s application portfolio.

Analyst-User Roundtables

CanPackagedApplicationsbeUsedtoDrive Business Differentiation?

Which Mobile or Web Strategies Offer theMostAgilityandFlexibility?

HowReadyareCloudBusinessApplications?

IdentifyingtheRightERPStrategy

ExploitingtheNexusofForcesinYourApplicationPortfolio

BYOwillCrashandBurnby2016

HowcananOrganizationLeverageCloudPlatformVendors?

GettingSharePointandEnterpriseSocial Networking Applications to Work Together

HowcananApplicationOrganizationReduceitsSpending?

BestPracticesinChoosinganApplicationPaaSforCloud-basedApplication Developments and Deployments

Theater Sessions

Magic Quadrant: ERP

Magic Quadrant: Mobile Application DevelopmentPlatforms

CloudServiceBrokerageHypeCycle

Magic Quadrant: Application Service Governance

To the Point Sessions

WhatEveryCIONeedstoKnowAboutSAP’sBusinessSuiteonHANA

WhatEveryCIONeedstoKnowAboutOracleFusionApplications

Track Sessions

Successful Applications Demand Selfish Software:OnlytheParanoidSurvive

TheRealitiesofCloudinEurope

MaximizetheBusinessValueofYourCloud Investments Through Integration

TheTenHabitsOfHighlyEffectiveApplication Organizations

TheMobileScenario—InnovationPlusAgilityEqualsOpportunity

Boosting Your Business Speed, Scale and Insights Through In-memory Computing

Why you Should Give up Developing/Buying/Maintaining Applications

CloudUnchained:ReimaginingBusinessApplications

Organizing for Success Doing Internal andExternalCloudServicesBrokerage

TurnYourBusinessIntoaPlatformWithaWinningAPIStrategy

SuccessStories:ImplementingaPaceLayered Application Strategy

The Modern Web

Workshops

GettingRealValueoutoftheSocialWorkplace

Maximizing the Business Benefits of Business Applications With Cloud Computing

TakingaApplicationPortfolioViewto Chart Your Migration to Cloud Computing

Getting Started In Application Strategy

DesigningaSuccessfulAPIProgram

tracks and sessIOns

Applications

Sessions subject to change. For a list of session types, see page 19

track ManaGer

Paolo MalinvernoResearch VP

Gene Hall, Chief Executive Officer



UnderstandingtheBigDataEcosystem

LivingWithoutEmail:IsThereaRealAlternative?

Clever Ways to Grow Critical Analytics Skills

Data Warehousing: Start, Stop or Continue?

CloudContent(SyncandShare)orECM—WhichisitintheNextFiveYears?

GoogleintheEnterprise

Ask The Analyst

Information Governance — A Balanced Approach

Theater Sessions

AnalyticApplicationsHypeCycle

Magic Quadrant: Data Warehouse DBMS

Magic Quadrant: Data Integration Tools and Data Quality Tools


TheBigDataHypeCycle

Why Your Organization Needs a Chief Data Officer, a Chief Digital Officer, or Both

QuantifiedSelfMovementPrecursortoNewPersonalAnalyticsTrend

In-memoryDatabasesHypeandReality

Track Sessions

Next Generation Content Management

TheSocialWorkplace:RethinkingCommunication and Collaboration in the Age of Social Networks

Business Analytics: Impact of Nexus of Forces

Information 2020: Beyond Big Data

Analytics and Collaborative Decision Making:We(andtheMachines)areSmarter than me

BigDataStrategyEssentialsforITandBusiness

EvolvingMasterDataManagementtoEnterpriseInformationManagement

Meeting the Challenge of the Big Data Skills Crisis

Tales from the Collaboration Crypt — AvoidingtheLeadingCausesofFailure

Making Your Infrastructure ‘Information Governance-Ready’

Workshops

SharePoint2013—ToMigrateorNot?

Developing Your Information Management Strategy

tracks and sessIOns

Business Intelligence&Information Management

This year, nearly half of all organizations are embarking on big data and advanced analytics initiatives. In this track, CIOs and IT leaders learn how to tune out the hype while developing solid enterprise strategies for leading these efforts — rather than ceding them to individual business units.

track ManaGer

Debra LoganVP Distinguished Analyst


In this track, CIOs and IT leaders learn how to raise the promise of process, from tinkering at the low levels of the organization to creating a strategic tool for business growth, and come to understand how process is the connective element that binds mobile, cloud, social and information into a cohesive accelerator for growth.


WhatistheRealDealforBPMGovernanceandProcessOwnership?

WhataretheBestPracticesinCaseManagement?

DoestheCIOHaveaRoleinImprovingBusinessProcesses?

HowdoICommmunicatetheValueofBPMtomyC-SuiteColleagues

HowcanISuccessfullyImplementChange in a Change-Weary Organization?

Ask the Analyst

WhataretheBestPracticesWhenImplementing Change in a Change-Weary Organization?

Theater Session

The Critical Capabilities of Case Management


UseBusinessProcessGovernanceand Ownership to Drive Breakthrough BusinessPerformance

BringingThingstoLife:ProcessingtheInternet of Things

Track Sessions

Howtoget‘Smart’withIntelligentBusiness Operations

TheQuestforEngagement—HowGamificationcanSaveYourProgramme

Stop Tinkering, Start Innovating

BuildingtheSkillsandRolesNecessaryforBPMSuccess

DefiningtheMetricsContinuum:FromITto Business

RefocusingBPM:MovingFromEfficiencytoInnovation

MakingYourCentersofExcellenceWorkTogether for a Bigger ‘Bang per Buck’

Workshop

Defining Metrics that Matter

tracks and sessIOns

Business ProcessImprovement


track ManaGer

John DixonManaging VP

OutStandInG, One-Of-a-kInd event tHat SetS tHe tOne fOr tHe It InduStry fOr tHe next year.chief Information Officer, Performance Food Group



GetAheadoftheCloud:UsingEAtoSupport the Move to Cloud Services

HowWillEnterpriseArchitectsuseWearable Devices?

HowWillBYODChangeYourArchitectural Design?

RecruitingandRetainingStrategiesforEnterpriseArchitects

Ask the Analyst

MeasuringtheValueofEAanditsImpact on Business Outcomes

Market Overview

$1.1TrillionReasonsEnterpriseArchitects are the Most Important IT Investment Decision Makers


Business-Outcome-DrivenEnterpriseArchitecture: A Quantum Leap to DeliveringValue

Track Sessions

BestandWorstEnterpriseandApplicationArchitecturePractices

Business Architecture Bridging Strategy andExecution

Workshops

TheFirst100DaysofEnterpriseArchitecture

DesignEAGovernancewithYourOrganization in Mind

TheToolsyouNeedEverydaytobeaLeadingEnterpriseArchitect

tracks and sessIOns

EnterpriseArchitecture

This track will help leaders deliver business outcomes in the face of business and technology disruptions. The focus is now on how enterprise architecture (EA)isappliedtosolvebusinesschallengestogrowthandcostsandontheadaptation of innovative IT change to the business landscape. Attendees learn howtouseEAtoanalyzeinvestmentchoices,andtheireffectsonthecurrentand future state of their organization, and how to use it to apply and deliver business outcomes.

track ManaGer

Philip AllegaManaging VP


Infrastructureandoperations(I&O)leadersarefacinghistoricchallenges.ThesesessionswillhelpI&Odecisionmakersderivegreatervaluefromexistingprocesses and technologies and proactively pursue new ones.


Virtualization2.0forHybridIT—DoyouStill Need Cloud?

UnixMigrationStrategies

Howwill‘NexusOfForces’ImpactITInfrastructure and Operations

HANAandHadoop:WorkloadDemandson Infrastructure

DoProcessFrameworks(ITIL,DevOps,CoBiTetc.)HelporHinderIT?

BestPracticesinDataCenterNetworkModernization

Theater Sessions

Magic Quadrant: Blade Servers

Magic Quadrant: -x86ServerVirtualization

Magic Quadrant: EnterpriseBackup/RecoverySoftware

2013ITOperationsHypeCycle


TowardstheAnti-FragileInfrastructure— Beyond Continual Improvement

What you Should Know About Cloud ManagementPlatforms—CMPs?

VirtualizationandCloudDon’tFixBrokenIT—WhatyouNeedtoRealiseAboutInfrastructureProjects

Software Defined Networks — Why Should you Care?

Track Sessions

Top Ten Trends and Their Impact on IT Infrastructure and Operations

NetworkStrategiesforaHybridCloudWorld

AreEuropeanDataCentersReadyforFabric-BasedInfrastructure?

SignificantlyReducingI&OCosts

TheFiveYearStorageScenario:WhyStorage in 2018 Won’t Look Like What’s OntheFloorToday

TheVirtualizationScenario:ServersandBeyond

Workshops

UsingGartner’sI&OMaturityModeltoRoadmapImprovements

BestPracticesofDataCenterConsolidation

DevOps

VirtualizeHeavilyorAdoptCloud?

tracks and sessIOns

Infrastructure &Operations:Data Center, Server, Storage and IT Operations


track ManaGer

Milind GovekarManaging VP


End-usercomputingisturningupsidedown.Mobileapplicationsandunifiedcommunications are not only driving business processes but also creating new application development and enterprise networking challenges. This track will help CIOs and IT leaders balance the conflicting demands of mobility for which users want freedom of choice, business units want better access to data, users and customers, while management demands security, compliance and cost reduction.


GoogleintheEnterprise

AreyouReadyforCloudUnifiedCommunications?

BYOD — What’s Working, What’s Not?

What’s the Best Way to Work With Apple and Apple Devices in the Enterprise?

Was Your Mobile App Worth Building?

Ask the Analyst

HowCloud,SocialandMobileareTransformingEnterpriseVideo

Theater Sessions

Magic Quadrant: Client Management Tools

MarketscopeforEnterpriseFileSynchronization and Sharing

Magic Quadrant: Network Service Providers,Worldwide

Magic Quadrant: UnifiedCommunicationsandUnifiedCommunications as a Service


The Technology and Business of the Internet of Things

CriticalCapabilitiesofPan-WesternEuropeanMobileServiceProviders

HowCloud,SocialandMobileareTransformingEnterpriseVideo

TheFutureofEFSS:ConvergenceWithMDM,ECM,CollaborationandBeyond—orReplacement?

Track Sessions

YourMobileApplicationRoadMap

TheEconomicsofBYOD

PocketPower:Hardware,SoftwareandManagement Battles Ahead

Mobile Collaboration: The Nexus ofForcesDriveInnovationinYourWorkplace

InnovatingattheSpeedofUnifiedCommunications and Collaboration

End-UserComputingScenario:WhatYouHavetoStartDoingNowtoKeepYourUsersProductiveThrough2018

VirtualizationChallengestheDataCenterNetwork: Is SDN the Answer?

Mobilizing Business Applications

Managing Mobile Devices in the Enterprise

SelectingtheRightMobileDevicetoEmpowerYourWorkers

HowWorkspaceAggregatorsarePoisedtoTransformClientComputing

EvolvingYourNetworkforaHybridCloud World

Workshops

CreatingaMobileEnterpriseStrategyOutline

HowtogetaBYODPolicyinPlace

Building a Strategy and Business Case forUnifiedCommunications

tracks and sessIOns

Infrastructure &Operations:Mobile, Client Computing and Communications

track ManaGer

Scott MorrisonManaging VP


This track is designed to explore new approaches to project and program execution and portfolio processes that focus on value, speed, internal flexibility and strategy execution. And while “on time, on budget” is still on everyone’s lips, this focus inhibits overall success. In an environment of change and uncertainty, there is still a lot of energy expended in pursuit of some elusive best practice.


BestPracticesforGettingtheMostoutofYourPPMInvestment

ImprovingProjectReportingandDashboards to Drive Actions and EffectiveDecisions

Ask the Analyst

WhatDoesaMatureEPMOActuallyLook Like and do?

WhydoPerfectlyRationalGovernanceProcessesFailandWhatcanwedoAbout it?

PMOandProjectMetrics—ReportingtheRightKPIstheRightway

Theater Sessions

Magic Quadrant and MarketScope: IT PPMCloud-BasedServicesandITPPMApplications

Magic Quadrant: IntegratedITPortfolioAnalysis

PPMMarketScopes,MagicQuadrantsandRoundups:2013TrendsandAnalysis


StructureandPoliticsoftheEPMO

Project,ProgramandPortfolioRisk—Whatever it is, we Don’t Like it

Track Sessions

SpeedingComplexPrograms:ElementsofAdaptiveProgramManagement

OntheQuestforPPMKPIsandMetrics

CommunicatingforEffectiveOrganizational Change

WhenEverythingisHighPriority—EnablingEffectivePortfolioGovernancetoDealWithResourceConstraints

Workshop

TakethePPMMaturityAssessmentandDetermine Where to Lead

tracks and sessIOns

Program&PortfolioManagement


track ManaGer

Audrey ApfelManaging VP

To register visit gartner.com/eu/symposium or call +44 20 8879 2430

Enterprisesnolongercontrolallthelinksinthechainbecauseofthecloud,BYOD, and a changing workforce and attack landscape. In this track, attendees will learn to move beyond chasing security and back into the driver’s seat, providing new perspectives on the risk paradoxes of cloud, virtualization, mobility, and how to secure technology that has not yet landed in their enterprise.


UnderstandingtheRoleandKeyCompetencies of the CISO

Meeting the Challenges of Identity and Access Management

Social Compliance Issues and Solutions

PrivacyinEurope2014—Roundtableand Outlook

EstablishingandCommunicatingRiskAppetite and Tolerance Levels

Theater Sessions

Magic Quadrant: UnderstandingtheEnterpriseGRCPlatforms

Magic Quadrant: Secure Web Gateways


Identity and Access Managenment GetsSocial:ExploitingSocialNetworkIdentities for Business Advantage

SecureFileSyncingandSharing:Seven Steps to Success

Track Sessions

InformationSecurityFiveYearScenario

The Identity and Access Management Scenario:MeetingSecurity,RiskandBusiness Needs

TransformYourSecurityProgram:FromControl-CentrictoPeople-Centric

HowBring-Your-OwnisShapingMobileSecurity

ImprovingYourSocialRiskIQ

EnablingMobilitySecurelybyProtectingMobile Applications on Smartphones and Tablets

Workshops

Selecting Solutions for the Control and MonitoringofPublicSocialMedia

ShallweTakePrivacySeriously?

SelectingtheBestITRiskAssessmentMethods and Tools

ITScore for Identity and Access Management: Assessing Your IAM ProgramManagementMaturity

tracks and sessIOns

Security &RiskManagement

track ManaGer

Tom ScholtzVP Distinguished Analyst


If IT sourcing is to remain relevant in the digital enterprise, demand management and vendor governance are crucial. As software license costs are driven up by maintenance fees and audits, CIOs and IT leaders need to be careful not to forget about compliance and regulation, for IT sourcing and vendor management are experiencing difficult challenges.


HowManyVendorsisJustRight?

HowdoyouMovefromOutsourcingtoCloud Sourcing?

HowdoyouMoveFromStaffAugmentation to a Managed Service Operating Model?

What are the Software Licensing Implications of BYOD?

Multisourcing Service Integration: Should we Outsource or do it Ourselves?

Contract Negotiation Clinics

Infrastructure Outsourcing and Cloud IaaS

SaaS

Oracle

IBMSoftwareNegotiations—EightStepsToProtectYourInvestments

Applications Outsourcing

Microsoft

SAP

Theater Sessions

Magic Quadrant: Data Center andInfrastructureUtilityServicesOutsourcing,Europe

Magic Quadrant: End-UserOutsourcingServices,Europe


Negotiating with and Managing the New Guard: Amazon, Apple, Google and Workday

Industrialization of Your Data Center Services—Cloud,HostingorWhat?

Track Sessions

Negotiating With the Megavendors: Microsoft,IBM,OracleandSAP

CloudSourcingStrategies,RisksandBestPractices

Software Audit Management Best Practices—BeAudit-Ready

UsingKeyPerformanceIndicatorsasPrimaryMeasuresofOutsourcingSuccess

Data Center Outsourcing from Old to New:BestPracticesforContracting

VendorManagementandGovernance— Don’t be Bypassed by the Business

Workshops

MaturingYourVendorManagementDiscipline

EstablishingEffectiveOffshoreManagement and Governance

Contracting for Cloud Services — GettheBenefitbutAvoidtheRisk

BusinessValueMeasurestoLinkITSourcingtoBusinessPerformance

tracks and sessIOns

Sourcing &VendorRelationships


track ManaGer

Richard MitchellManaging VP


aGenda at a Glance

Agenda at a Glance*

*Subject to change

daryl Plummer Managing VP and Gartner Fellow

sunday 10 november12:00 – 20:00 RegistrationOpen

14:30–18:00 Industry Sessions,WorkshopsandAnalyst-UserRoundtables

Monday 11 november07:30 RegistrationOpen

09:30 Gartner Keynote

11:15 Gartner Track Sessions,Workshops,Analyst-UserRoundtables and Contract Negotiation Clinics

12:15 Lunch


18:00 ITxpoOpeningandReception

tuesday 12 november08:30 Gartner Track Sessions,Workshops,Analyst-UserRoundtables

and Contract Negotiation Clinics

12:00 Lunch and ITxpo Open

13:30 Mastermind Keynote


18:00 ITxpoReception

Wednesday 13 november08:30 Gartner Track Sessions,Workshops,Analyst-UserRoundtables


12:00 Lunch and ITxpo Open

13:30 Mastermind Keynote


18:00 ITxpoReception

thursday 14 november08:30 Gartner Track Sessions,Workshops,Analyst-UserRoundtables


13:30 Conference close

Milind GovekarManaging VP


attendee exPerIence

Session guideAnalyst One-on-One Meetings Private30-minuteconsultationswithaGartneranalystprovidetargeted,personalizedadvicetohelpyouplanproactivelyandinvestwisely(pre-registrationrequired).

Analyst-User Roundtables Moderated by Gartner analysts, roundtables serve as ideal forums for exchanging ideas with your peers around a particular issue. Seating is limited andpre-registrationisrequired.(Endusersonly)

CIO Program Sessions Designed specifically for CIOs, these sessions target key challenges and offer ideas and solutions from Gartner analysts.

Contract Negotiation Clinics Tailored by vendor and by industry, these popular clinics offer Gartner insight and peer best practices to help position you well for your next contract negotiationorrenegotiation.(Pre-registrationisrequired;endusersonly)

Solution Provider Sessions Gain insight on the latest products and services directly from vendors through client case studies and real-world examples.

Theater Presentations Brief, analyst-led theater presentations on the ITxpo exhibit floor focus on a HypeCycle,MagicQuadrantorMarketScoperelatedtothemarketplace.

To the Point Sessions Gartneranalystsprovidetopconcepts,keytrendsorquickoverviewsofparticular topics, in a condensed, 20-minute format.

Track Sessions Leveraging the latest Gartner research, these role-based sessions focus on providing real-world information that will help you make better decisions and drive results.

Workshops Small-scale, interactive, analyst-facilitated workshops drill down on specific topicswithanactionablehow-tofocus.(Pre-registrationisrequired;endusersonly)

Team Send ProgramMaximize your event experience by attending as a team.See why hundreds of companies make attending as a team a part of their Gartner Symposium/ITxpostrategy.Fromthecost-savingsbenefitstomanaging the breadth of content, Symposium/ITxpo is an ideal event for leveraging a cross-functional team, rewarding professionals within your organization and fast-tracking new ideas and strategies.

Team discount:

5delegatesforthepriceof4

10 delegates for the price of 8

15delegatesforthepriceof12

Additional benefits:

Team meeting with a Gartner analyst

Get the best of Gartner Symposium/ITxpo as a Sym Club member

Sym Club benefits:

• €3,750registrationprice—€600discountoff thefull€4,350fee(nodiscountsonotherpricingoffers)

• Advancedpre-eventGartnerAnalystone-on-onebooking

• Prioritykeynoteseating

• Accesstotheprioritylounge

• Complimentaryexecutivegift

Formoredetails,visitgartner.com/technology/symposium/eu/alumni.jsp

ToqualifyforSymClubmembership, you must have attended at least one Gartner Symposium/ITxpo global event in each of the last three consecutive years. If you’ve attended for the last twoyears,youarequalifiedforSymClub status if you attend in 2013. To retain Sym Club status, you must attend on an annual basis.

tina nunno VP Distinguished Analyst


ItxPO

Immerse yourself in cutting-edge IT solutions.Join more than 125 of the world’s leading solution providers on the ITxpo exhibit floor to discuss your strategic goals and requirements, test-drive new devices and applications and explore the next wave of technology firsthand.

Gartner Magic Quadrant Theaters What better way to work ITxpo than to arm yourself with the insight of relevant Gartner Magic Quadrants? Eachoftheanalyst-ledITxpotheater sessions on the exhibit floor will focus on a Magic Quadrant or MarketScope related to one or more of the ITxpo marketplaces.

ITxpo Theaters: Immersion Learning Attend sessions at the ITxpo theaters for fast-paced presentations on product announcements, case studies, road maps and product visions.

Solution Provider SessionsThese valuable 30-minute and 45-minutesessionsfeaturesomeof the market’s most fascinating solutions, with real-life stories about those who have deployed them successfully, including their strategies, challenges and results.

Face-to-Face Sponsor MeetingsConfer privately with our sponsors in a 30-minute prearranged meeting that will advance your projects and relationships, wherever you are in the buyingcycle.Pre-eventappointmentscanbescheduledviaGartnerEventsNavigator.

Emerging Technologies PavilionSome of the most intriguing and up-and-coming providers in enterprise IT are housed at the ITxpo EmergingTechnologiesPavilion.Ahub of innovation and activity, the pavilion includes demonstrations and theater sessions highlighting the innovation from these providers, and why they may be the major providers of tomorrow.

Networking ReceptionsConnect with colleagues in similar roles facing similar challenges, and interact at several networking receptions on the ITxpo show floor designed to build relationships and facilitate the meaningful exchange of ideas and information.

Premier Sponsors

Marketplace Sponsors

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Interested in sponsoring?

Reach the most focused and informed senior executives in IT. Become a sponsor.

[email protected]


sPOnsOrs

Platinum Sponsors

Silver Sponsors

Emerging Technology Pavilion

®

R

Sponsors as of 19 July 2013


WeBsIte

Gartner Events Navigator — The ultimate tool for planning each day!UseGartnerEventsNavigatortohelpyouorganize,viewand custom-create an agenda based on the following criteria:

•Dateandtime

•Track

•Analyst/Speakerprofiles

•SessionDescriptions

•SessionTypes

•KeyInitiatives

•VerticalIndustries

YoucanalsouseGartnerEventsNavigatorto:

•BookyourGartnerAnalystOne-on-OneMeetings

•ReserveyourplaceataAnalyst-UserRoundtable,Workshop or Contract Negotiation Clinic

•Arrangemeetingson-sitewithexhibitorsandpeers

Or, download the Gartner Events Navigator mobile app

Manage your agenda on the go, using your mobile device. This app — compatible withiPhone,BlackBerryandAndroiddevices — has all the same Agenda Builder

featuresmentionedabove.Plus,youcansendandreceive messages to attendees, access all social media channels, participate in session polling and view event announcements.

Justifi cation ToolkitDemonstrate the value of your event attendance with materials that include a customizable letter, cost-benefi t analysis, cost optimization highlights, top reasons to attend and more.

Media Center pageViewvideosfromlastyear’seventalongwithananalystvideo of what will be covered this year. This page also features Twitter feeds and analyst blogs in addition to press releases on what will be happening at the event.

gartner.com/eu/symposium

What’s on the Gartner Symposium/ITxpo 2013 website?

With thanks to our Media and Association Partners

Most popular attendee features (open to all attendees):Gartner analyst one-on-one meetingsConsult privately in up to three 30-minute meetings with a Gartner analyst and get objective, personalized guidance to plan proactively and invest wisely.

Gartner analyst-user roundtables and workshopsThese intimate sessions, facilitated by a Gartner analyst, are ideal for reviewingyourspecificprojectquestions.

>ReserveyoursessiononlineusingGartnerEventsNavigator


reGIstratIOn

Web: gartner.com/eu/symposium

Email: [email protected]

Phone: +442088792430

Early-bird price: €3,750exc.VAT(applies if payment is received by 13 September 2013)

Standard price: €4,350exc.VAT

Public Sector price: €3,350exc.VAT

Gartner event ticketsWe accept one Symposium/ITxpo ticket, two summit tickets or one summit ticket plus cash towards one Symposium/ITxpo registration. If you are a client withquestionsabouttickets,[email protected]

Forourfullcancellation,substitutionandteamsendpolicy—pleasevisitgartner.com/eu/symposium

Registration EARLY BIRDRegister before 13 September and SAVE €600

VenueCentre Convencions Internacional Barcelona (CCIB), Spain

Gartner has negotiated special rates with a large number of selected hotels in Barcelona all within close proximity to the conference venue, the CCIB.

ForinformationonavailablehotelsinBarcelonapleasevisitgartner.com/eu/symposium

What does your registration include?The registration fee covers:

•Conferenceattendance

•SymposiumOnDemandaccess

•Documentation

•Lunch(MondaythroughThursday)

•ITxporeceptions

•Post-eventsummaryreport

Gartner Executive Programs membersTakeadvantageofthecomplimentaryattendance*includedinyourExecutiveProgramsmembership.ContactyourGartnerexecutiveclientmanagertoregister for Gartner Symposium/ITxpo in Barcelona, Spain.*ComplimentaryattendanceandrelatedadditionalbenefitsareforExecutiveProgramsmembersonly.Shouldyouhaveanyquestionsregardingeligibility,pleasecontactyourExecutiveProgramsservicedeliveryteam.Complimentary attendance is not transferable, and no substitutions are allowed. Complimentary attendance includes the full conference fee only and does not include any travel-related expenses.

Attendee action itemsMake the most of your Gartner Symposium/ITxpo 2013 experience with these important action steps you can get started on right away.

1. Download,reviewandleverageEventApproval Tools from gartner.com/eu/symposiumtodemonstrateROIandmakea solid business case for your attendance.

2. Registernowandencourageyourcolleagues to attend as a team for full content coverage and strategic alignment.

3. If you are a CIO, confi rm your eligibility toattendtheexclusiveCIOProgramandreserveyourplacerightaway(youwillpromptedtoapplyduringregistration).

4. Reviewyouraccommodationoptionsandsecure a hotel room, keeping in mind that hotelsbookupquickly.

5. Access the online Agenda Builder and GartnerEventsNavigatortoselectsessionsand build a customized daily schedule that meets your interests and needs.

6. Reserveinadvanceasmanyastwoofthree available analyst one-on-ones, your chance to consult privately on any topic of your choice.*

7. Sign up for analyst-user roundtables and topic-based workshops, a valuable opportunity to collaborate and to solve problems.*

8. Book your private analyst team meeting if you are attending the event with fi ve or more of your colleagues.*

*These sessions require earlier sign-up. Register now to maximize your agenda and on-site experience.

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GARTNeR SYMPOSIUM/ITXPO 2013 wORLDwIDe Visit gartner.com/symposium for more details


Premier Sponsors For a complete listing of sponsors, go to page 20

10 – 14 november | Barcelona, Spaingartner.com/eu/symposium

©2013Gartner,Inc.and/oritsaffiliates.Allrightsreserved.GartnerandITxpoareregisteredtrademarksofGartner,Inc.oritsaffiliates.Formoreinformation,[email protected].

THE

CIO PROGRAMpage 6 page 19

EARLY BIRD

Register before 13 September and SAVE €600

dubai, uae5 – 7 March

Goa, India21 – 24 October

cape town, south africa16 – 18 September

Gold coast, australia28 – 31 October

Orlando, Florida6 – 10 October

são Paulo, Brazil4 – 7 November

tokyo, Japan15 – 17 October

Barcelona, spain10 – 14 November

Have you attended the last two Gartner Symposium/Itxpo?

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