theprosperityagenda - wordpress.com · 2016. 10. 3. · coaching is a partnership to help clients...
TRANSCRIPT
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Devin Stubblefield
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The Prosperity Agenda
• Partner with non-profits and government agencies to design and scale solutions that build financial wellness for families.
• Through our Lantern Innovation Labs we apply a highly-refined creative process to solve the most urgent challenges we face in building community prosperity.
• Training: Financial Coaching, Career & Life Coaching, The Coaching College and Best U
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3
theprosperityagenda.org
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• Coaching Distinctions
• Financial Coaching
• Coaching Moments
• Client Challenges
• Stages of Change
• Behavioral Economics
• Financial Goal Setting
• Debt Reduction
• Income Generation
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Please Introduce Yourself:Name, Organization, Role
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Anyone can coach…
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WHY COACHING?as compared to counseling, consulting, mentoring
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Coaching – forward movement, emphasis on action
Counseling – the provision of assistance and guidance in resolving personal, social, or other barriers
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Coaching – client chooses the agenda
Consulting – specialized expertise, recommends solutions
Mentoring – provides wisdom and guidance from personal experience
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What is Coaching?
Coaching is a partnership to help clients set and achieve their goals
The Coach: • Facilitates the sessions • Helps clients develop awareness• Helps build new perspectives• Helps clients discover their skills and strengths• Help clients set goals and take action to achieve
their goals
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What is Coaching?
Coaching is a partnership to help clients set and achieve their goals
The Client: • Brings their knowledge of themselves and their
dreams• Brings their honesty about where they are at• Brings a willingness to coach• Takes action with the help of their Career & Life
Coach
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Core Competencies
Who you are and what you do as the Coach
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ICF 11 Core Coaching Competencies
SETTING THE FOUNDATION1. Meeting Ethical Guidelines and
Professional Standards 2. Establishing the Coaching Agreement
CO-CREATING THE RELATIONSHIP3. Establishing Trust and Intimacy with
the Client 4. Coaching Presence
COMMUNICATING EFFECTIVELY5. Active Listening 6. Powerful Questions 7. Direct Communication
FACILITATING LEARNING AND RESULTS8. Creating Awareness 9. Designing Actions 10.Planning and Goal Setting 11.Managing Progress and
Accountability
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Assumptions of the Coaching Approach
Every client is creative, capable, and resourceful.
A strengths-based to achieve long-term stability.
Create environments that make change possible.
Greater self-awareness leads to increased performance and fulfillment.
Change has a rippling effect throughout many aspects of life.
The rate of change is unique to each client and varies over time and tasks.
1 2 3
4 5 6
3
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• The client is the expert of his or her life.
• The financial coach is being the facilitator of an empowering process.
• Together the synergy created through this relationship can cause paradigm shifts that can lead to permanent behavioral change in how money is generated, used and accumulated.
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Financial coaching differs from
case management…
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Coaches are NOT
supposedto do this…
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Benefits for clients…
• Identify the challenges that have kept him from budgeting, saving or setting financial goals
• Problem solve and help him to get past where he is “stuck” and fell behind in managing his income and expenses
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Benefits for clients…
Prepare her to take action to change ineffective financial behaviors into positive
steps to reach goals.
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Use a client-driven approach in interactions with clients to decrease your feeling of being overwhelmed by your clients challenges and frustrations
Benefits for You…
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Questions & AnswersCoaching Distinctions
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The most technologically advanced paper bill ever made by the U.S. Treasury
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• 3D Security Ribbon
• Color-Shifting Ink• Portrait
Watermark• Security Thread• Raised Printing
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Become Stable. Put Personal Financial Security Measures in Place.
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What type of things are your clients doing to secure their
own financial well-being?
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What’s Working
What to Improve
Helping people to move out themselves out of poverty…
Refinements, adjustments to current programs
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• Our associations about money come from somewhere.
• These associations reflect our attitudes and feelings about money.
• Our attitudes and feelings are related to our behaviors and
actions.
• What does this mean when we are working with clients?
Having Money: What does it mean?
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Ready to trysomething new?
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Financial Wheel of Life
& Coaching
Worksheet
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Financial Wheel of Life
& Coaching
Worksheet
5
2
36
1
0
7 4
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Financial Wheel of Life
& Coaching
Worksheet
5
2
36
1
0
7 4
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Practice completing your own wheel.
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Financial Wheel Worksheet
• Review the 3 Highest Scores
– How long
• More than a year
• Less than a year
– If it’s a new area of satisfaction
• What happened to make this area improve?
• What did you do to help make that happen?
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Financial Wheel Worksheet
• Review the 2 - 3 Lowest Scores
– I see that you scored a ______ in this area, why do you think that is?
– What is it about [the area] that’s hard for you?
– What would need to happen for this number to be higher?
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After the Wheel, you have a basis for the Coaching Conversation:Financial Focus for Today’s Meeting
Set a Main Financial Goal to Pursue Over Time
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Coaching
Conversation
Model
► Clearing/Clarity/Focus – Clear the client of distractions. Establish a clear focus and desired outcome for the session.
► Motivation/Benefit – What will that desired outcome or goal bring them (e.g. more self-confidence, security, freedom, success, fulfillment)? How will their life be different?
► Exploration – Where are they now? Establish a baseline with what resources/ and support they do have. What do they need to know?
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Coaching
Conversation
Model
► Action Planning – What will it take to accomplish the plan? Design action steps or an action plan.
► Accountability – How will the client hold him or herself accountable? Design a structure for accountability and success.
► Completion – Commitment. Next steps. What is the learning or value from the session?
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Coaching Demonstration and Practice
Using the Coaching Conversation Model to Guide Client Discussions
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What’s yours?
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Determine which coaching mindset is most appropriate
for the client today.
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Reference Guide
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How to Spot Strengths
Energy
Ease
Motivation
Voice
Words and Phrases
Use Powerful Questions
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Are not fixed
Change over time
Can be developed
Depend on the environment
Everyone has multiple strengths
Strengths…
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Practice going through the Coaching Conversation
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Natural opportunities that occur
during a conversation that opens the
door for further exploration.
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Recognize
Coaching
Moments
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What is the meta-view
from your typical client?
30,000 Feet
Ground Zero
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What messages are you picking up from
the client that may not be verbally
communicated?
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Powerful Questions
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Core Coaching Tool: Powerful Questions
Short and Simple
less than 10 words
Open Endednot be answered with
a yes/no
Asked in Curiosity
no agenda
Assumes Positive Intent
Starts with what, where,
who, why, when
1 2 3
4 5
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Connection, Aliveness,
Taking Charge,
Accountability, Calling Forth,
Goal Setting, Brainstorming
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Set aside:Personal opinions, preferences and the need to be right.
• Where are you likely to get hooked in the midst the conversation?
• Where are you most likely to needself-management?
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What are your clients biggest financial challenges?
• Think about how might your coaching help them to overcome those challenges.
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Change is not linear
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Which of these are prominent and which are
lacking with your clients?
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Challenges to Executive Skills
Certain life experiences can negatively affect Executive Function development or
accessibility.
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Adverse childhood experiences
Social biases
Trauma
Poverty
Toxic stress
Stress
Poor Sleep
Lack of Exercise
Sadness
Loneliness
Poor Nutrition
Experiences Factors
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How to Help Build Executive Skills
• Reduce demands on executive skills
• Reduce things that impair executive skills
• Build executive skills
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Reduce demands on executive skills
• Altering the physical environment to be more welcoming and less overwhelming (the coaching room should have very few distractions.)
• Changing the tasks client needs to perform (client is asked to do one thing at a time)
• Changing the way the agency interacts with the parent (Setting appointments at convenient times and places)
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Reduce things that impair executive skills
• Stress
• Lack of sleep
• Lack of exercise
• Lack of social connections
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Build executive skills
• Scaffolding
– Allows client to learn a skill, practice with help from coach
• Will eventually grow independent
• Learning in context
– Coach provides the ability to teach and have the client practice – out in the community
• Skills development
– Coach works with client in an intentional goal setting process
• Pause, reflect, problem solve, plan and track a goal
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Scaffolding
A temporary structure that is put in place while a building is being erected.
The scaffold is gradually removed as the building is able to stand on its own.
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Scaffolding: Coach Facilitated Activities
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Social Learning Theory
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Social Learning Theory
When pressure on you outweighs your resources,
you don’t have the opportunity to develop
skills, practice them, and make achievements
Trauma Stress
Poverty
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Coaching
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Precontemplation: I Won’t/Can’t!!
• Acceptance• Self exploration (not action):
inner critic• Identify and address barriers• Build motivation• Raise awareness with powerful
questions• Normalize and validate fears
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Contemplation: I Might!
• Pro/Con List: explore the positive and negatives of change, gather information
• Increase self-efficacy: connect to values and strengths
• Limiting beliefs: inner critic• Deal with obstacles: find
solutions
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Preparation: I Will!
• Make a plan: specific and doable
• Develop courage: problem solve potential difficulties
• Commitment: written and signed
• Accountability: in it together• Keep exploring: powerful
questions
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Action: I Am!
• Be their champion!• Help with challenges• Normalize and problem
solve obstacles• Celebrate success• Expand social supports• Keep accountability
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Maintenance: I Still Am!
• Monitor progress• Maintain accountability• Assess obstacles and
make a plan• Expand social network• Continue to set new
goals• Address setbacks
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Relapse and Recycling: I’m Not Sure
• Determine stage of change
• Normalize it• Normalize resistance• Explain this progress is
not regression!
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BehavioralEconomics
Financial decisions are strongly influenced by the meaning (context) we
give the choices that are presented.
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Behavioral Contexts and Biases
Decisions are influenced by the
context in which the decision is made.
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“
”
The link between knowledge and
behavior…
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Make a Meaningful Connection with
Clients about Money
They Want Reliable
Information
How to Process that
Information
Execute Decisions from
the Information
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There will always be More
There will never be EnoughA
bu
nd
ance
Scarcity
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El
Sendhil MullainathanEldar Shafir2013
Bandwidth Tax
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You’re not you when you’re hungry…
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• Client behavior results from tangible and mental limitations
• Client progression to outcomes can become inhibited
• The coach’s coaching context may need to be fluid to adjust to decreasing client bandwidth
• The coach must be aware of their own bandwidth
SCARCITYThe Impact on the Coaching Relationship
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SCARCITYThe Coach’s Role
• Facilitate conversation/process
• Forward action• Assist progress
• Self-Manage• Hold the focus• Recovery
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Benefits of Coaching Through Scarcity
• Anchored in collaboration
• Clients regain bandwidth through simplification of process and/or clarification of an optimal path
• Staff can avoid additional personal bandwidth tax
SCARCITY
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Questions & AnswersBehavioral Economics
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Financial Goal SettingWhat the client wants to achieve to move
themselves up the financial continuum
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SMART Definition
Specific State exactly what you want to accomplish.
Measureable How will you measure progress?
Attainable A goal should stretch you slightly, but be achievable.
Relevant A goal should be meaningful to you, and relevant to your larger goals.
Time-bound When will it be accomplished by? All portions of a goal should have deadlines to better track progress.
SMART Goals: How to Get Specific with Clients
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make sure all the steps to accomplish the goal are listed
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Set Accountability
• What are you going to do?
• When are you going to do it?
• How will I know?
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FINANCIAL GOALS CHARTCategory: Category: Category:
Current Goal/Date Current Goal/Date Current Goal/Date
Steps to Achieve Goal: Steps to Achieve Goal: Steps to Achieve Goal:
Accountability: Accountability: Accountability:
Debt
$5,000 $0
December 31, 2016
• Get a second job• Cut unnecessary
spending• Sell un-needed items
in my garage
• Case Manager• Spouse• Self
578 680
December 1, 2016
• Put all credit payments on auto-deduct from bank account
• Follow debt reduction plan
• Case Manager• Spouse• Self
Credit
$75 $1,000
March 15, 2016
• Stop eating out at restaurants and fast food places from now until goal is reached
• Self
Emergency Fund
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SMART Goals: Practice
Use the Worksheet and Goals Chart
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Questions & AnswersSMART Goals
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Financial
Competencies:
Debt Reduction
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Debt-Related Stress
Recognize client behaviors from the effects of debt related stress:• Declining Self-Esteem
• Physical/Mental Illness
• Sleep Loss
• Tension in Relationships
• Lack of Focus
• Weight Gain/Loss
• Denial
• Depression
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Debt Reduction
• Debt Management
• Debt Consolidation
• Debt Settlement
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Debt Alleviation
• Tools to use
– Who Do You Owe Worksheet
– Determining Debt Payoff Order
– Payment Arrangements Worksheet
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Debt Reduction Wheel of Life
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The Ideal Repayment Plan
A repayment plan is a structured method for
paying off debt outside the original payment
schedule
Should not be at the expense of the quality of life
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Determine how much— in total— you could pay
toward your debts each month without inflicting lack
or deprivation upon yourself.
List your creditors and the amount you owe each.
The Ideal Repayment Plan
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If $200/month is what you
could comfortably pay
between all creditors. The Ideal Repayment Plan
Creditor Balance Total Debt
Owing
%
Share
$200
Student Loan $8,670 $11,947 73% $146
Car Loan $2,200 $11,947 18% $36
Credit Card $652 $11,947 5% $10
Collection $425 $11,947 4% $8
100% $200
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Debt Payoff Methods – Snow Ball
Pay off debts in order – one by
one – by rolling your payments
over like a snowball from one
debt to the next.
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How to Implement the Debt Snow Ball
Order your list of debts:
Lowest balance to highest
or
Highest interest rate to lowest
$
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Calculate how much extra money can be to added to your
monthly payments.
Put that extra amount toward the debt at the top of the list.
Pay the minimum amount due on all your other debts.
Once you pay off your first debt, apply the payment from that
debt to the next one.
Repeat this process every time you pay off a debt, roll that
debt’s payments to the next one in line.
How to Implement the Debt Snow Ball
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Debt Reduction Calculator
http://www.vertex42.com/Calculators/
debt-reduction-calculator.html
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Questions & AnswersDebt Reductioin
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Income Generation
What is the thing that must happen to cause more money to come into the house?
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Income Generation
• Job Skills Enhancement
• Education
• Small Business Ownership
• Sector-Based Opportunities
Career Exploration
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JobFit
• www.jobfit.com
• Assesses three areas
– Thinking style
– Occupational interests
– Behavior traits
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Coaching
Ask powerful questions in order to gather information about client interests.
• “What excites you about this/these job(s)?”
• “Why does this catch your eye?”
• “What are your biggest concerns about this option?”
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As the coach, keep finding ways to generalize clients’ interests and
think of other jobs and opportunities that might also be a good fit.
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Information Gathering
• Help clients identify information they need about a job or career pathway.
• Use brainstorming to discover.
• Help or have clients create an information sheet where they can enter information to keep track of what they learn.
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Informational interviews
• These interviews are a chance to find out more about a company and a position.
• They are short.
• They are NOT a job interview.
• They are NOT meant to be used to get a job.
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Helpful websites
• www.thecalculator.org
• www.myplan.com/careers/
• www.careeronestop.org/ExploreCareers/explore-careers.aspx
• www.onetonline.org
• access.bridges.com/auth/login.do
• www.mynextmove.org/
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Determine at least one Coaching strategy that you will integrate into your work.
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Summary of the Day
Clear Unclear
What things do you feel you understand from the training today?
What things from the training today could be more clear for you?
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Devin Stubblefield