There’s a New Way to There’s a New Way to Look at WorkflowLook at Workflow

Mike KucharskiVice President

Workflow Business TeamXerox Corporation

March 9, 2004

BoostingBoosting productivity productivity

DrivingDriving your business your businessCreatingCreating opportunity opportunity

What is Workflow? – It’s All About Process.

Workflow

management Managing

the process from creation

through invoice

Lower CostsLower Costs

Improve turnaround

times and enable

shorter runs

Improve turnaround

times and enable

shorter runs

Increase customer value-add

Increase customer value-add

Create new business

opportunities

Create new business

opportunities

Why is Workflow Important?

Customer Pain Points

On Demand Workflow Survey: 95% said –“color and black-and-white workflow

should be integrated” 88% said –“digital and offset workflow

should be integrated” 94% said – “fully integrated workflow processes will

have a positive impact on my business”

Core Offerings Partner Offerings

Standards Services

Keys to Workflow Implementation Success

Workflow

Core Offerings

Over 40,000 Xerox workflow implementations today

DigiPath VIPP DocuSP Web Services Output

management software

Industry-leading Workflow Solutions

Managing the process from creation

through invoice

management

Look for a Vendor with: A Robust and Proven Set of Core Solutions Open architecture and support for standards Demonstrated Workflow Expertise & Competence

The industry’s most comprehensivearray of workflowsolutions

Business Partners

One Size Doesn’t Fit All …… Partners Play a Key Role

Rich set of offerings Tightly coupled with mainstream workflows Integration Services

Test to ensure you receive business value Increased Productivity Better Interoperability Investment Protection

A Word About Standards … … Necessary But Not Sufficient.

Leading the Development of Open Industry Standards

XML, PDF, JDF, PPML, UP3i

CIP4, PODI, CGATS, NGP, and others

Over 40 Xerox experts participate on major standards committees

Xerox supports and develops to open industry standards

+

Case Study: DST Output

Quarterly statements for Securian Retirement Services

Customer Problem: Multiple, uncoordinated

communications sent to customers Important actionable information lost

in clutter Low website/self-help utilization Expensive and time-consuming

production process

Customer Benefits:

Mailing costs go down by 50% Visits to web site increased by

30% Securian won an award for the

application

Customer Benefits: Mailing costs go down by 50% Visits to web site increased by

30% Securian won an award for the

application

Create/Pre-Press:Exstream Dialogue / VIPP provides variable print capability and personalized information.

RIP & Print:DocuSP allows for print submission and efficient variable image caching.DocuColor iGen3 allows for printing high volumes of complex variable statements at optimum efficiency.

Services: Xerox, in partnership with DST Output, used Lean Six Sigma methodologies to implement a streamlined production process.

Create/Pre-Press:Exstream Dialogue / VIPP provides variable print capability and personalized information.

RIP & Print:DocuSP allows for print submission and efficient variable image caching.DocuColor iGen3 allows for printing high volumes of complex variable statements at optimum efficiency.

Services: Xerox, in partnership with DST Output, used Lean Six Sigma methodologies to implement a streamlined production process.

Case Study: DST Output

FreeFlow Workflow Collection

Announcing Xerox FreeFlow and Creo Prinergy Integration First integration of offset and

digital printing workflow First outcome of Xerox

participation in NGP (Network Graphic Partners)

Xerox FreeFlow Collection Enhanced: DigiPath 4.1 – Web Services Document Enhance DocuSP 3.8 PPML Support

Xerox Unifies Business Partner Programs Fosters development of workflow

solutions Enables success in digital printing

Key elements: Over 100 partners Consolidating programs into one New print controller SDK Newly validated partners

Xerox On Demand Workflow Announcements

Business Partner Program

FreeFlow Benefits

Lower CostsLower Costs

Improve turnaround

times and enable

shorter runs

Improve turnaround

times and enable

shorter runs

Increase customer value-add

Increase customer value-add

Create new business

opportunities

Create new business

opportunities

Summary

Workflow is about more than efficiency Select a vendors with proven core offerings,

diverse partner offerings, standards support and integration services.

Start close to home, build on what you know and leverage your strengths

There’s a New Way to There’s a New Way to Look at WorkflowLook at Workflow

Mike KucharskiVice President

Workflow Business TeamXerox Corporation

March 9, 2004

BoostingBoosting productivity productivity

DrivingDriving your business your businessCreatingCreating opportunity opportunity