thermal transfer barcode & label printer cl-s321 …...(7) pps00176-00 sa ribbon sensor sp 321...

Service Manual

Thermal Transfer

Barcode & Label Printer

CL-S321 Series

Revision 1.00 2015.1.7

CL-S321 Series Service Manual

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REVISIONS

Rev No. Date Page Comment

1.00 2015/1/7 Newly issued

CITIZEN is a registered trademark of CITIZEN HOLDINGS CO., LTD., Japan.

CITIZEN es una marca registrada de Citizen Holdings Co., Japón.


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CONTENTS

INTRODUCTION ............................................................................................ 1

1. SERVICE PARTS LIST ........................................................................... 1

1-1. Parts List .............................................................................................................................. 1

1-2. Parts Diagrams .................................................................................................................... 2

(1)“SA MAIN PCB 1 SP 321(PPS00173-00)”, (2)“SA MAIN PCB 2 SP 321(PPS00174-00)” ........... 3

(3)“SA MOTOR SP 321(PPF80007-00)” ............................................................................. 3

(4)“SA PLATEN SP 321(PPK90017-00)” ............................................................................ 4

(5)“SA LABEL SENSOR SP 321(PPS00175-00)” ............................................................... 4

(6)“SA FEED SWICH SP 321(PPT00011-00)” .................................................................... 5

(7)“SA RIBBON SENSOR SP 321(PPS00176-00)” ............................................................ 5

(8)“SA RIBBON HOLDER SP 321(PPM40002-00)” ............................................................ 6

(9)“SA HEAD 1 SP 300(PPM80012-00)”, (10)“SA HEAD 1 SP 331(PPM80013-00)” ........ 6

2. DISASSEMBLY AND REASSEMBLY ...................................................... 7

2-1. Tools Used ........................................................................................................................... 7

2-2. Disassembly Procedure ...................................................................................................... 8

(1)“SA MAIN PCB 1 SP 321(PPS00173-00)”, (2)“SA MAIN PCB 2 SP 321(PPS00174-00)” ........... 8

(3)“SA MOTOR SP 321(PPF80007-00)” ............................................................................. 9

(4)“SA PLATEN SP 321(PPK90017-00)” ........................................................................... 11

(5)“SA LABEL SENSOR SP 321(PPS00175-00)” ............................................................. 14

(6)“SA FEED SWICH SP 321(PPT00011-00)” .................................................................. 15

(7)“SA RIBBON SENSOR SP 321(PPS00176-00)” .......................................................... 17

(8)“SA RIBBON HOLDER SP 321(PPM40002-00)” .......................................................... 19

(9)“SA HEAD 1 SP 300(PPM80012-00)”, (10)“SA HEAD 1 SP 331(PPM80013-00)” ...... 24

2-3. Assembly Procedure ......................................................................................................... 26

3. TROUBLESHOOTING .......................................................................... 27

3-1. Error Indication .................................................................................................................. 27


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INTRODUCTION

This manual describes the disassembly and reassembly procedures of CL-S321 Series.

1. SERVICE PARTS LIST

Remarks: When placing an order for service parts, refer to the Parts Price List published separately. If you need the

Parts Price List, consult the local distributor from whom you purchased this product.

1-1. Parts List

Part Number Part Name Description

(1) PPS00173-00 SA MAIN PCB 1 SP 321 Main board assembly module,USB,RS232,CL-S321/S331

(2) PPS00174-00 SA MAIN PCB 2 SP 321 Main board assembly module,USB,RS232,LAN,CL-S321/S331

(3) PPF80007-00 SA MOTOR SP 321 Motor module, CL-S321/S331

(4) PPK90017-00 SA PLATEN SP 321 Platen module, CL-S321/S331

(5) PPS00175-00 SA LABEL SENSOR SP 321 Label sensor module,CL-S321/S331

(6) PPT00011-00 SA FEED SWICH SP 321 Feed switch & LED assembly module,CL-S321/S331

(7) PPS00176-00 SA RIBBON SENSOR SP 321 Ribbon sensor assembly module,CL-S321/S331

(8) PPM40002-00 SA RIBBON HOLDER SP 321 Ribbon supply & gear module, CL-S321/S331

(9) PPM80012-00 SA HEAD 1 SP 300 TPH 203dpi module, CL-S300/S321

(10) PPM80013-00 SA HEAD 1 SP 331 TPH 300dpi module, CL-S331

(11) PWT20013-00 UNIT POWER SUPPLY 300 Power supply unit, CL-S300

(12) PWT20014-00 UNIT POWER SUPPLY 321 Power supply unit, CL-S321/S331

(13) PYX80027-00 BOX Individual packing box, CL-S321/S331

(14) PYY00024-00 CARTON MASTER Master Carton, CL-S321/S331

(15) PYY30033-00 PAD U Top polyfoam, CL-S321/S331

(16) PYY30034-00 PAD L Bottom polyfoam, CL-S321/S331


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1-2. Parts Diagrams

(1)(2)

(5)

(3)

(4)

(8)

(7)

(6)

(9)(10)


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(1)“SA MAIN PCB 1 SP 321(PPS00173-00)”, (2)“SA MAIN PCB 2 SP 321(PPS00174-00)”

To disassembly procedure

(3)“SA MOTOR SP 321(PPF80007-00)”



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(4)“SA PLATEN SP 321(PPK90017-00)”


(5)“SA LABEL SENSOR SP 321(PPS00175-00)”



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(6)“SA FEED SWICH SP 321(PPT00011-00)”


(7)“SA RIBBON SENSOR SP 321(PPS00176-00)”



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(8)“SA RIBBON HOLDER SP 321(PPM40002-00)”


(9)“SA HEAD 1 SP 300(PPM80012-00)”, (10)“SA HEAD 1 SP 331(PPM80013-00)”



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2. DISASSEMBLY AND REASSEMBLY

Note the following items when performing maintenance of the printer.

Do not disassemble, reassemble, or adjust the printer unnecessarily when the printer operation is

satisfactory.

Do not loosen the screws that fasten the components unless it is absolutely necessary.

After finishing inspection, perform a check to ensure that there is no irregularity before turning on the

printer.

Use caution not to leave any part or screw used for maintenance inside of the printer.

When handling the print head and electronic components, care must be taken to avoid static electricity.

When disassembling or reassembling the printer, check the wires and cords for damage. Do not draw

any wire or cord by force.

Lubricate the components as necessary when reassembling them.

2-1. Tools Used

Phillips screwdriver

Flat head screwdriver

Gloves


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2-2. Disassembly Procedure

(1)“SA MAIN PCB 1 SP 321(PPS00173-00)”, (2)“SA MAIN PCB 2 SP 321(PPS00174-00)”

Unscrew and take out 3 screws on the bottom

cover.

Lift up the bottom cover gently from the cut-out portion

by using a flat-head screw driver.

The main board is held by two points with the

body frame. One with a hole and one hook.

Pull up the main board.

Unplug cables.

Unscrew and take off the ESD cable.

Hooks


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(3)“SA MOTOR SP 321(PPF80007-00)”


cover.






Unplug cables.


Hooks


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Lift up the mechanism*. A flat-head screw

driver may help to lever up.

The motor is held by two screws.

Unscrew them and take out the motor.

*The mechanism is held by two hooks on the other side.

Press to release when lifting up the mechanism.


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(4)“SA PLATEN SP 321(PPK90017-00)”


cover.



The main board is held by two points with the body

frame. One with a hole and one hook.


<Assembly Order>

Hooks


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Unplug cables.


Lift up the mechanism*. A flat-head screw driver

may help to lever up.

Take out the e-ring by using a flat-head screw

driver.

Take out the gear.




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Take out another e-ring, a washer and a bracket.

On the other side, unscrew and take out the ESD cable.

Take out the e-ring and a washer.

Take out the bracket.


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(5)“SA LABEL SENSOR SP 321(PPS00175-00)”


cover.



The sensor is held by two hooks. Lift up the sensor.


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(6)“SA FEED SWICH SP 321(PPT00011-00)”

Open the top cover. The LED guide rod and the

button are held by three screws.

Take out the screws and lift up.

In order to reach the FEED switch module, open

the bottom cover.




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The FEED switch module is held by two screws.

Take them out and pull up.




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(7)“SA RIBBON SENSOR SP 321(PPS00176-00)”

Open the top cover. The LED guide rod and

the button are held by three screws.


Open the bottom cover.

Lift up the bottom cover gently from the cut-out portion by

using a flat-head screw driver.


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The ribbon sensor is held by one screw.




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(8)“SA RIBBON HOLDER SP 321(PPM40002-00)”

*Note that this part does NOT include sensors, the print head or the lower mechanism.

Open the top cover and unscrew to release the

TPH.

Unscrew and take out the ESD cable.

The TPH cover has two hooks on the both

sides. Push them to take out the TPH cover.

Unscrew to release the TPH and unplug the

TPH connector.

Put on gloves and do not touch the TPH with bare hands

when handling.


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Note that the connector joint is very soft and

vulnerable. Hold the connector plastic when

handling. Do not touch the head elements by

bare fingers.

Take out the E-ring to release the TPH holder.


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cover.

Lift up the bottom cover gently from the cut-out portion by

using a flat-head screw driver.




Unplug all cables from the main PCB.


Hooks


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Take out the e-rings on the both sides of hinge.




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Push the spindle from right.

Left side has a bracket.

To completely isolate the SA RIBBON HOLDER SP 321,

cut the cable ties and remove all cables.


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(9)“SA HEAD 1 SP 300(PPM80012-00)”, (10)“SA HEAD 1 SP 331(PPM80013-00)”

Open the top cover and unscrew to release the

TPH.

Unscrew and take out the ESD cable.

The TPH cover has two hooks on the both

sides. Push them to take out the TPH cover.

Unscrew to release the TPH and unplug the

TPH connector.

Put on gloves and do not touch the TPH with bare hands

when handling.


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Note that the connector joint is very soft and

vulnerable. Hold the connector plastic when

handling. Do not touch the head elements by

bare fingers.



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2-3. Assembly Procedure

When reassembling the parts, follow the procedure of “1-2 Disassembly Procedure” in reverse.


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3. TROUBLESHOOTING

3-1. Error Indication

When an error occurs on the printer, the LED indicates the

status by its color and the way of lighting.

LED Indication Status Description Solution

Media Error

Unable to detect paper. Set the paper properly and run the printer self test.

Out of ribbon or paper. Replace ribbon or paper roll.

1. Paper jam. 2. Wrong media type.

1. Check for and remove any paper or other obstructions. 2. Make sure the media type (label with gap/notch/mark, continuous) specified in the sent data and the actual media type in the printer are matched up.

Setting Error No ribbon is loaded with the thermal transfer mode selected as printing mode.

1. (For TT) Load a ribbon. 2. (For DT) Select the direct thermal mode.

Memory Error

Memory is full. Delete data you no longer need from the printer memory.

File name already exists. Change the name of the file and try storing it to the printer again.

Print Head Error

Print head temperature is too high.

Wait for the print head to cool down to operating temperature. The printer will then switch to standby mode and the LED will stop flashing.

Red

Orange

Fast Flashing

Slow Flashing

Solid

thermal transfer barcode & label printer cl-s321 …...(7) pps00176-00 sa ribbon sensor sp 321...

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