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Slide 2 THINK, SAY AND DO LARRY FERLAZZO RECOMMENDS 8 GREAT WAYS Slide 3 Slide 4 BE AUTHORITATIVE RATHER THAN AUTHORITARIAN Authoritative gives as well as demands respect Authoritative seeks to understand so therefore opens the door for understanding Generally it is more difficult not to be pleasant to someone who treats us well Slide 5 BELIEVE THAT EVERYONE CAN GROW Slide 6 UNDERSTAND THAT POWER ISN'T A FINITE PIE Slide 7 GIVE POSITIVE MESSAGES Slide 8 APOLOGISE Slide 9 BE FLEXIBLE Ferlazzo suggests Help them get started Help postpone tempting distractions Acknowledge stress Slide 10 SET THE RIGHT CLIMATE Slide 11 TEACH LIFE LESSONS Slide 12 FINALLY Put yourself in their shoes Try to understand how they may feel