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Thomas Green:Power, Office Politics,and a career in crises

Group 3B

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Dynamic Displays Founded in 1990,

1994, Launched a new division for travel and hospitality industry

Revenue was generated from Travel & Hospitality division

2007, captured 60% o the market share

Customer base included Regional, National and international carriers,

and hotels and car rental agencies

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Why DynamicDisplays??

Reducedcosts

throughvariousstrategieslike web

check ins

Improved

customerservices

Shortenedpassengerwait times

Providedvaluable

informationto travelers

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Thomas Green Was recruited in 2007, for the position of executive in southeast territory

for travel and hospitality division

Had informal and intense connections with Shannon McDonald, the

division Vice president

McDonald noticed his enthusiasm and work commitment

Later he was promoted to the position of senior market specialist, despite

the lack of managerial experience which McDonald confronted to Green as

his weakness

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ran av s rst ee ac toGreen

Role Incompatibility

Green thought that it wasbecause of the questioningby him in the Budget Plan

meeting

Frustration Conflict &Interpersonal Conflict

Not providing the informationabout the schedule to Davis

Identity Related differences

Davis emailed McDonaldand Green the entire

feedback andcommunication with Green

COMPETING APPROACH

Green was not able to providethe information about the

charts and other details thatDavis required

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Performance Feedback,Jan 28

Davis felt deficiencies in Greens work

Emailed McDonald hi s issues with Greenwithout putting Green in notification

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What Next ? Green got preoccupied in his job and meeting the

expectations of his boss McDonald Could not focus on office politics Green felt he had no allies in the company Since McDonald supported his promotion, he feels that

Davis wants to fire him

Compromising Approach(Assertiveness, Cooperative)

Partial satisfaction for both partiesNeed to stop blaming each other

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Thank You!