Thomson Dialog

Delivering the RIGHT CONTENT to the

RIGHT USERS at the RIGHT PRICE

Oslo, April 8 2005Peter Kjerfve

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Dialog OverviewVision

To be the leading provider of integrated information solutions to business and

professional markets worldwide

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Dialog OverviewWho We Are

•Dialog

•Datastar

•Tradstat

•Profound/NewsRoom

•NewsEdge/Live

•Intelliscope

Dialog DataStar Dialog NewsEdge

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Dialog’s Advantage: ContentDialog’s Advantage: Content

200,000 Sources

500 Providers

900 Databases

Science

SocialScience

Medical&

Pharmaceutical

IntellectualProperty

Government

Business

Reference

News

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Content

Science & Technology Business N ew s Inte llectua l P roperty

C O N TEN T

•Professional Journals

•Standards/Specs

•Dissertations

•Conference Papers

•Proceedings

•Directories

•Brokerage Reports

•Market Research

•Credit Reports

•Business Journals

•Newsletters

•Newspapers

•Newswires

•Trade Journals

•Patents

•Copyrights

•Trademarks

If you are not using the RIGHT content, having all this content does not benefit you!!

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Why Users spend too much time searching

• Using wrong sources– Not familiar with file names

– Not familiar with Content contained in the databases

– Not aware of new sources specific to their subject areas

• Existing search interfaces may be too difficult– Simply want their information needs to be met by right content

delivered in the right way

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Dialog helps users to benefit from our Content:Specialised Support Teams

• Three Areas

– Applications Specialists

• Identifying the Right Content

• FREE SERVICE!

– Custom Solutions

• Delivering Content in a tailored approach

– Training

• How to Use Content & Interface

• FREE SERVICE!

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Role of Applications Specialist

• Work with customer and sales staff to match the RIGHT Content to the RIGHT users

– Advise what content can be found in the files

– Recommend which databases meet the clients needs best

– Explain how databases differ & compliment each other

• advantages & disadvantages

– How databases compete with other sources

• Competitors or Free Sources on the web

After customising Content we can customise the Delivery

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Delivery channels

Precis ion Searching End-user D esktop C ustom D esktop Integration Tools

D elivery Technologies

•Dialog Classic

•DataStar

•Other

•E-Journals

•Doc Delivery

•IntraIntelligence

•PrivateStar

•Dialog NewsEdge

•eContent

•Intelliscope

•Insite

•Live

•DialogSelect

•Alerts

•Profound

•XML On Demand

•Active Feeds

•NewsPublisher

•Intrascope

•Portals

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Standard BIN Platform – Business Information & News

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Standard DataStar Web Interface

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Role of the Solutions Team

• Dedicated team of developers, designers and project managers

• Work with you to develop the ideal solution

• Fully customisable– appropriate content– precision searching– your corporate look & feel– Ease of access for users

• Tailored to the individual/department or corporation

• Delivered into your corporate intranet, extranet, internet or portal

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Most popular Delivery Options

• Interactive Search Forms eg Pull– Customised interface for Dialog or Datastar– Specific content; eLinks to fulltext– Asking the “right” questions, Delivering the “right” answers

• Point and Click – Hot Topics– Saved Search Profiles – Search runs when user clicks on the button

• Automated Delivery e.g. Current Awareness (push)– Group alerting– Pushing predefined content to intranet

• Portal Solutions– Fully integrating our content into your desktop

• Dialog API– Client responsible for creating their own search environment

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Search Forms

Hot Topics

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Link to Fulltext

Allthough having focus on the end-user, we do not forget the Information Professionals…

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DialogLink 5 – The Professional Searcher’s tool

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Custom Reports – a timesaving feature of Dlink 5...

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Quantum2

• Quantum2 is:

• A professional development program for information professionals

• A combination of training, communications and tools to help information professionals develop leadership skills and demonstrate the value of their services within their organizations

• Available free to information professionals worldwide

• quantum.dialog.com

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Quantum2 Leadership Circle

Strategic Competencies

• Environmental analysis

• Knowledge culture vision

• Perception analysis

• Relationship management

• Management buy-in

Business Competencies

• Needs assessment

• Service definition

• Marketing

• Performance

• Measurement

After customising Content & Delivery we can now customise your contracts!

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Dialog ContractsDialog Contracts

• Dialog Choice

• Site Licence

• Commitment Plan

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Dialog Choice

• Fixed Prices for individual or groups of files

• Prices already negotiated with Information Providers – No delay in receiving a quote

• Unlimited access

• Based on number of users eg 1-5 users, 6-10 users

• Clusters of Databases available for: – Chemical Safety– Food and Agriculture– Patents– Pharmaceutical/Medical

• All Search Charges, Output, ERA, Alerts, Telecomm charges

• Dialog Choice available for 106 Databases – more to be added

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Site Licence Contracts

• Quotas provided/authorized by Providers– We must ask IP each time

• Available in the 90% of the Dialog and DataStar databases

• Unilimited Usage or with big CAP

• Based on the number Users

• All Search Charges, Output, ERA, Alerts, Telecomm charges

– Derwent WPI

– Embase

– INSPEC

– ………………

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Remember “The Dialog Value Add”Remember “The Dialog Value Add”

WE have …….

• History• Largest breadth & depth• The most flexible pricing offering• Local based sales and support teams• Renowned cited experts• Outstanding client services• Numerous client support functions• Professional Development initiatives• Integrated and customised solution offerings• Flexible Pricing• On-going product development• On-going content management

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Q & A

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Next Steps