thousandeyes overview
TRANSCRIPT
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ThousandEyes Overview
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Company Overview
Mission
Customers
Recogni<on
Company
• Radically simplify how organiza<ons troubleshoot, monitor and analyze performance for modern networks
• HQ in San Francisco; EMEA HQ in London • Founding team from strong research and network background • Backed by Sequoia Capital, SuLer Hill Ventures, Salesforce Ventures
• 15 Fortune 500 customers, including 3 of top 5 companies • 4 of top 6 US financials; 6 of top 10 SaaS firms
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Trusted by Leading Companies
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Enterprise Networks 10 Years Ago
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Enterprise Networks Today
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And When Something Goes Wrong …
IT Help Desk NOC Network Engineering SaaS Provider “War Room” Employees having trouble accessing SaaS CRM
All devices are up and showing green
No issues. Open <cket with ISP
Everything fine!
Mul<ple teams Now what?
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A World Without Clear Network Boundaries Enterprise Data Center
Internet
Mobile
ISPs CDNs DNS
Consumers
Home Office
Enterprise Branch Office
Three Problems
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2
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Visibility
Third par<es
Correla<on
Hos<ng / SaaS Provider
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You could see these different segments as ONE network
What If?
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Complete Visibility into Your Network
DNS VoIP HTTP
BGP CDNs MPLS
Cloud Agents Enterprise Agents
BGP Monitors DNS Vantage Points
Alerts Reports API
From Global Vantage Points
Across All Your Cri<cal Services
Get Ac<onable Insights
Endpoint Agents
SaaS
ISPs
WAN
Interac<ve Timeline
Path Visualiza<on
Event Correla<on
Interac<ve Sharing
Within One Plaform
://
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Use Cases Across Internal and External Networks
Hos<ng / SaaS Provider
Consumers
Enterprise Agents
1 WAN: ERP, email, intranet, VoIP, UC, MPLS
Internet
2SaaS: CRM, email, ITSM, collabora<on, HR, finance
Cloud Agent
3External-‐facing: websites, APIs, mobile, SaaS, rou<ng, DNS, DDoS, CDN
Enterprise Data Center
Enterprise Branch Office
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ThousandEyes in Ac<on
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Op<mizing Internet-‐Scale Infrastructure
Results Reduced <me to troubleshoot by hours per incident • Monitors globally load balanced DNS
infrastructure • Pinpoints issues in a complex, large-‐
scale network • Keeps cri<cal services running
“ThousandEyes helps VeriSign iden<fy and troubleshoot real-‐<me issues in serving millions of DNS lookups and hundreds of thousands of web requests per second.”
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Collabora<ng for Customer Service
Results Delivers top notch service with a highly responsive network team • Detected a drop in network
connec<vity and app availability • Quickly located the issue in an ISP • Shared data with hos<ng provider to
isolate the problema<c router
“With ThousandEyes, we now instantly iden<fy where the problems are along the network and collaborate with our hos<ng and network vendors.”
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Delivering Great Apps to Enterprise Customers
Results Saves hours of debugging and informs beLer ops decisions • Speeds up response <me to data
center connec<vity degrada<on • Simplifies root cause analysis with
visualiza<on of rou<ng and ISP performance
“ThousandEyes gave us exactly what we were looking for, a microscopic view of the network, something nobody else could provide.”
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Powering Global Communica<on
Results Find performance issues instantly across global infrastructure • Managed data centers without
significant network interrup<on • Improved customer experience and
DNS response <me in Brazil during the World Cup
“ThousandEyes is groundbreaking. It’s the only product that can visually layout all of the infrastructure systems leading to our applica<on.”
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Ensuring Superior CRM Experience
Results Collabora<on with Microson to deliver top performance for Dynamics CRM Online service • See performance across networks • Correlate user experience with
network performance • Plan and improve connec<vity • Reduce <me spent on network analysis
“In the cloud, the network can be a black box. ThousandEyes is key for Microson Dynamics customers to pinpoint and solve network problems.” -‐ Microson
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Product Tour
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Using ThousandEyes
Plan and Op<mize
Troubleshoot and Collaborate
Monitor and Alert
Report and Analyze
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Troubleshoot and Collaborate Fix complex network problems faster than ever
• Troubleshoot any network, including your branch offices, data centers and service providers
• Help your colleagues and vendors quickly resolve problems with interac<ve sharing
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Monitor and Alert Find network issues before customers and users do
• Detect performance outside of your baseline and customize alerts to only trigger when it’s important
• Tie no<fica<ons to your NOC dashboard or <cke<ng system with easy integra<ons and a powerful API
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Report and Analyze Visualize performance to make the best decisions
• Uncover trends and anomalies with customizable repor<ng
• Communicate performance improvements and outages throughout your organiza<on
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Plan and Op<mize Prepare in advance and fine tune network strategies
• Simulate traffic to best plan your network configura<on and architecture
• Op<mize performance with correlated views across network layers
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Highlights of the Plaform Collect, integrate, and analyze data from all the network segments
Correlate applica<on performance with infrastructure issues
Collaborate with providers to resolve problems faster
Deep Path Analysis X-‐Layer Interac<ve Sharing
Enterprise
Service Provider
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ThousandEyes Customer Success
Work directly with our network experts • Deep knowledge of enterprise and
internet environments • Work with your team to troubleshoot
and find the root cause • Empower your team with best prac<ces • Connect via chat, web, phone or email
“As we were ramping our new service, we relied on your Customer Success team as an extension of our NOC.” – Salesforce.com
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Get Visibility in Minutes Signup
< 1 minute On-‐hand NOC team
Enterprise Agents
18 top SaaS apps
Online
Enterprise
Lightweight sonware packages installed in your environment
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Thank You
Significant customer trac<on, including F500 companies, 4 of the top 6 US banks
Enables mul<ple network segments to be treated as one network perimeter
Troubleshoot, monitor and analyze modern enterprise networks
Free trial: www.thousandeyes.com/signup