thursday, october 16, 2008 12:00 pm – 1:30 pm. secretary wanted clerical assistant needed to...
Post on 19-Dec-2015
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Secretary Wanted
Clerical assistant needed to support director of busy local office. Greet and escort guests. Answer phone and take messages. Open and distribute mail. Make coffee and order lunch etc. for staff. Use Dictaphone to type letters and memoranda. Use shared computer to compile reports as directed by management. Maintain hard copy ledger system. Review computer printouts and verify data against source documents. Attend business meetings to take formal minutes. Maintain files (including microfiche), file room and forms.
Qualifications: High school diploma, including courses in secretarial practices, typing and bookkeeping. Experience with WordPerfect and Microsoft Works a plus. Must have a pleasant personality
“Office of the Future” Resource Coordinator — Virtual offices that employ numerous
contract workers will rely heavily on individuals adept at bringing together the right human resources for a given project — much like movie producers assembling a cast, camera crew and production team.
Workflow Controller — This individual will serve as "mission control" for an organization. Whereas the resource coordinator will assemble project teams, the workflow controller will ensure these professionals have the support and resources required to do their jobs. This position also will facilitate interaction among teams and coordinate the transfer and use of company resources such as computers, communications equipment and other technological tools. In smaller organizations, the same person may perform workflow control and resource coordination.
“Office of the Future” Knowledge Manager — In the more fluid and project–based office
of the future, this central figure will serve as a repository of institutional information, history and best practices. The knowledge manager will ensure continuity and consistency, and help new employees and project professionals adapt to the organization's culture. In addition, the knowledge manager will perform a function similar to that of a librarian, assisting people in locating the documents or data necessary to perform their jobs.
Telecommuting Liaison — As the number of off–site workers increases, companies will designate a telecommuter liaison to connect remote workers with each other and management. In some instances, individuals in this position will work with senior management to develop telecommuting policies, including helping to determine which positions are suited for off–site work. Day–to–day responsibilities will include managing telecommuting schedules and providing technical support and updates to telecommuters regarding changes in operational procedures and company policies.
“Office of the Future”
Virtual–Meetings Organizer — This person will help employees schedule conferences and set up the necessary equipment. The virtual–meetings organizer will be technically proficient and trained in the use of cameras, projection systems, electronic whiteboards, meeting software, audio equipment and related tools.
Today’s Agenda
Personal Succession Planning for the Administrative Professional
Career Development Services at the University of Michigan
What We Will Discuss Getting From Here to There Getting Ready for What’s Next Getting the Job You Want The Power of Networking What Employers Look For Resumes and Interviews Differentiating Yourself Casting Your Confidence Net™
Getting From Here to There What is “there”? What are your motivations for going there?
– Your strengths– Your education– Your pocketbook– Your ego
Is the timing right to make a move?– Be strategic
The Sad Story on Strengths
Only 17% of us have our strengths in play most of the time– That’s less than two out of ten of us that
succeed in capitalizing on our strengths
Those two out of ten are significantly:– More productive– More customer focused– More likely to stick around than the rest of us
Getting Ready for What’s Next Clarity regarding your desire to change
roles Personal development plan in place
– Special projects and “stretch assignments”– Mentoring from someone already in the
position you aspire to– Training
Open and ongoing dialogue with your boss
Moving Beyond Administrative First, appreciate the importance and value
you create every day in your current role Move to something you love as opposed
to running from something you hate Seek the support of your boss Learn about new roles Acquire the skills and training to be
successful in your next role
Getting The Job You Want
Take responsibility for your own career
Imagine the possibilities
Create your future
Network
Networking
A lifelong process that can enrich you professionally and personally
Based upon:
– Reputation
– Responsibility
– Relationships
Reputation
Your calling card and your greatest asset You build it by being your best and doing
your best
What five skills and two major strengths are you known for in your professional world?
What Are You Known For?Five Skills
1. ________________________________________
2. ________________________________________
3. ________________________________________
4. ________________________________________
5. ________________________________________
Two Major Strengths
1. ____________________________________________________________
2. ____________________________________________________________
Responsibility and Relationships
Responsibility– Taking charge– Showing initiative– Making choices
Relationships– Get to know people for who they are and not for what
they do– A sincere connection is the foundation of successful
networking
Networking Tips
Ask for information, not a job Stay in touch with your contacts Start with people you know Keep your promises Join professional organizations Get a mentor Keep a networking log
What Employers Look For
Motivation Job fit Accomplishments Style Professionalism Passion Creativity and problem-solving ability
Resumes Focus on skills and accomplishments with
attention to actual results Short, powerful lines with bulleted
statements compel the reader Use action verbs to highlight your
qualifications Customize Write, rewrite and be sure to proof
Interviews
Understand how behavioral-based interviewing is conducted
Practice answers to anticipated questions Relax Come prepared with your own questions Do your homework beforehand Be yourself
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Behavioral-Based Interview Questions
“Give me a specific example of a time when you used good judgment and logic in solving a problem.”
“Give me a specific example of a time when you had to conform to a policy with which you did not agree.”
“Tell me about a time when you had to go above and beyond the call of duty in order to get a job done.”
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Sample Behaviors
Adaptability Attention to Detail Decisiveness Delegation Energy Flexibility Impact Initiative Innovation
Judgment Negotiation Planning and Organizing Presentation Skills Risk Taking Sales Ability/Persuasive-
ness Teamwork Tenacity
Keys to Differentiating Yourself
First impressions– Boldness– Creativity– Energy and passion
Customization: matching your skills and interests with their needs
Follow up
Thank You Notes
Statement of appreciation Expression of interest in the job Brief restatement of qualifications/skills An opportunity to add information you
neglected to mention Final “thank you” Date and time you will follow up
Cast Your Confidence Net™
Tame your gremlins– “You won’t succeed”– “Who do you think you are?”
Be aware of negative self-talk Build a portfolio of positive habits that feed
your confidence on a daily basis Believe in yourself
Career Development Servicesat
The University of Michigan
Ron SoberLearning and Development Consultant
UM Human Resources Development
Career Development Services
http://hr.umich.edu/career/index.html
To learn more. . .
. . . About UM-AAOPhttp://sitemaker.umich.edu/um-aaop/home
. . . About David Chinsky & Associateswww.theleadershipfit.com
. . . About Career Development Serviceshttp://hr.umich.edu/career/index.html