thyssenkrupp elevator service brochure
TRANSCRIPT
SERVICE
ThyssenKrupp Elevator
WELCOME TO THE
In Next Level we promise you quality solutions,
customised to your requirements, and with an
ambitious aim: that of aspiring to higher things,
be it in terms of cost efficiency, performance,
reliability, sustainability or design.
No matter whether you are looking for the best
elevator system for a new property, upgrading an
existing installation � regardless of manufacturer
or model � to future requirements, or whether you
simply want to be able to rely on your service
partner whenever and wherever, our solutions
exceed by far the standards in the industry.
Why not take us up on our promise and move
up to the Next Level with us?
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FEELING GOOD
SERVICE THAT ADDS VALUE.
Our reliable, solution-oriented service will leave you more than merely satisfied. It covers
everything from individual, manufacturer-independent service concepts to sustainable
system support. You can call on ThyssenKrupp Elevator for service at any time � thanks
to our Call Center plus your personal local contact.
INDIVIDUALITY AS A PRINCIPLE.
Our understanding of service is based on the successful interplay between people,
processes and products. We work to ensure that our service concepts meet your individ-
and escalators in the long term.
SUSTAINABILITY FOR THE ENVIRONMENT�S SAKE.
Making a sustainable commitment to protecting the climate and the environment is
extremely important to us. Whether LED lighting, shaft smoke extraction components,
intelligent controllers or regenerative drives � we offer all kinds of products, concepts
and services designed to ensure your system meets the highest demands � both
ecologically and economically. For an even more eco-friendly future.
We�ll do all we can for you �because service is our world.
OUR STANDARDS
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On the road to complete satisfaction �our service technicians.
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Service the way it should be �Always there for you.
OUR COMPREHENSIVE SERVICE PORTFOLIO ENSURES HIGHEST
AVAILABILITY AND LASTING VALUE.
From high-performance elevator groups in multi-storey buildings to smaller, conventional
systems in residential buildings � our tailor-made, manufacturer-independent service
concepts make sure your system always delivers outstanding performance.
SERVICE CONCEPT
Our comprehensive 360° range of services meets
even your most specific needs.
SERVICE NETWORK
Thanks to our nation-wide service network and Call Center,
you can call on our expert support at any time.
TELESERVICE®
When it comes to emergency calls and remote support,
you�re always on the safe side with our Teleservice®.
ESCALATORS AND MOVING WALKS
With our service, your escalators and moving walks
always perform at their best. Guaranteed.
SERVICE EXPERTISE
Our international network and regular training sessions
safeguard the quality of our service.
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ALWAYS NEARBY.
Thanks to our close-knit network of
subsidiaries and service operations,
employing over 250 service engineers, we
can provide an experienced, highly-quali-
fied team within a very short time.
ALWAYS AVAILABLE.
Wherever you are, you can reach us 365 days a year, 7 days a week, 24 hours a day and
at 0 cents per minute � via our Call Center.
Whether you contact us via Internet, telephone, fax, email or by visiting one of our
regional offices, our team will provide you with professional support whenever you need
it. In the event of a fault, we work to ensure your system returns to normal operation
again as quickly as possible.
Every minute counts � so does every satisfied customer.
SERVICE NETWORK SERVICE 24
FREE SERVICE HOTLINE
AVAILABLE 24/7
RAPID SUPPORT
AVAILABLE THROUGHOUT THE
COUNTRY
FAST AND PROFESSIONAL
MANUFACTURER-INDEPENDENT
PERSONAL CONTACTS
Free service hotline:
0800 567 900
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CONSTANT AVAILABILITY � 24 HOURS A DAY, 365 DAYS A YEAR
FULFILS EMERGENCY CALL SYSTEM REQUIREMENTS AS PER EN 81-28
FAST RELEASE OF PASSENGERS
SAVE TIME AND MONEY WITH INDIVIDUAL ALARM PLANS
MISUSE DETECTION OPTION
GSM MODULE SUBSTITUTES ANALOGUE TELEPHONE CONNECTION
ALWAYS UNDER CONTROL.
Our Teleservice® emergency call system remotely activates functions to solve your
problem, registers emergency calls, and connects you to our Call Center when needed.
So if someone is trapped in your elevator, there is constant voice contact. Individual alarm
plans can be used to initiate the necessary measures, which are then carried out on site
by one of our over 250 service engineers.
In addition, our Teleservice® is also available with a GSM module that operates via the
mobile telephone network � a simple, flexible and cost-effective solution.
TELESERVICE®
We stay in contact with your systemday and night.
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SERVICE CONCEPT
COMPREHENSIVE SERVICE.
Our 360° service concept for elevator systems meets
even your most specific needs.
Whether you choose a basic, compact, full-service
maintenance package or a custom service package
tailored to your needs � our service concept will meet
all of your requirements.
And of course, whichever service package you
choose, you can also book additional options such as
our Teleservice® emergency call system or our new
customer portal.
Rarely was a range of servicesas comprehensive as ours.
CUSTOMISED SERVICE PACKAGES
MAXIMUM FUNCTIONAL AND OPERATIONAL
RELIABILITY FOR YOUR SYSTEMS
LONG-TERM VALUE AND COMFORT
PLANNING RELIABILITY AND INVESTMENT
PROTECTION
COMPLIANCE WITH LEGAL REGULATIONS
AND PROVISIONSENANCE
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FULL-SERVICE MAIN
TENA
NC
E
COMPACT MA
INTEN
AN
CE
BAS
I C M
AINTEN
BASIC MAINTENANCE (TO DIN EN 13015)
Inspection and visual inspection
Testing all safety components
Lubrication
Setting and adjusting
Cleaning any components soiled by operation
COMPACT MAINTENANCE
Lubricants and cleaning agents, incl. disposal-
Signal and acknowledgement lights
Provision of fitters for main inspection
Test equipment weights / electronic testing
system
Oil change for traction elevators
Release of passengers trapped in cabin
FULL-SERVICE MAINTENANCE
Maintenance of worn parts
Delivery and fitting of replacement parts
Troubleshooting 24 hours, 7 days a week
Cable replacement
Traction sheave replacement
Hydraulic oil change and disposal
Component servicing
TELESERVICE® OPTIONTeleservice® emergency call systems
(rental and activation)
Remote support option
Elevator attendant function option
Teleservice® activation
(with existing Teleservice device)
Communication costs are taken
over via GSM module
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04And a powerful portfolio.
OUTSTANDING PERFOMANCE.
Whether shopping centres, trade fair centres, airports or train stations � our tailored
service concepts for escalators and moving walkways ensure your systems always
deliver outstanding performance. We offer rapid, reliable replacement part delivery
and superb cost transparency, and we keep to your budget.
We�re also one of the first companies to offer online service, so you can plan the
maintenance of your systems even more efficiently and effectively.
Besides elevators, escalators and moving walks, we also offer services
for many other products:
ESCALATORS AND
MOVING WALKS
ADDITIONAL
PRODUCTS
TAILORED SERVICE CONCEPTS
FAST, RELIABLE REPLACEMENT PART DELIVERY
ORIGINAL REPLACEMENT PARTS AVAILABLE LONG-TERM
EFFICIENT SERVICING PLANNING
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°
°
°
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Elevator systems are in constant development. So it's particularly important that our
technicians can always make sure your systems function properly � no matter who
manufactured them and when.
A GLOBAL NETWORK.
Our ITS (International Technical Services) centres play a major role in ensuring our
technicians always have the necessary expertise. The centres form a global research
and development network that provides technical support and develops diagnostic tools
for systems and technologies from all manufacturers, thereby enabling comprehensive
system support.
ALWAYS UP TO DATE.
Thanks to our special training truck, our service technicians benefit from regular train-
ing sessions on site. The truck is fitted with the latest controls and elevator systems as
needed, helping our team reach state-of-the-art even faster and more efficiently.
Continuous development �Our motivation and responsibility
SERVICE EXPERTISE
DALLAS USA
MANCHESTERUnited Kingdom
SHANGHAIChina
INTERNATIONAL NETWORK
OUR OWN SOPHISTICATED DIAGNOSTIC TOOLS
RAPID SPARE PART DELIVERY AND REPAIRS
TRAINING COURSES FOR ALL MAKES
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Don�t worry about safety �we�ve got it covered.
SAFETY
WE INSIST ON TRANSPARENCY. DOWN TO EVERY DETAIL.
Our individual service concepts help you to meet all the applicable guidelines and
standards. As a certified maintenance company, we offer more than top-quality
maintenance � we provide you with transparent documentation of all work per-
formed.
SAFETY COMES FIRST. WE MAKE SURE OF IT.
We work to continuously expand our safety management and improve each employ-
ee�s safety awareness. One example is our �risk traffic light�, which warns of poten-
tial danger areas in your system�s environment. This tool and many others enable
ThyssenKrupp Elevator to live up to its responsibility for safety � across the board.
WITH US, YOU PLAY IT SAFE. AND MEET ALL STANDARDS.
Whether for product certification, safety components or proper retrofitting �
ThyssenKrupp Elevator is a partner you can rely on to ensure your system is operating in
compliance with requirements. This minimises your liability risk.
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RESPONSIBILITY
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Web
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Free service hotline:
0800 567 900
ThyssenKrupp Elevator UK
The Lookout, 4 Bull Close Road, Lenton, NG7 2UL Nottingham
Phone +44 (0) 115 986 8213
www.thyssenkruppelevator.co.uk · [email protected]