ADD DIVISION TITLE

TICKETING &

ELECTRONIC MISCELLANEOUS DOCUMENTS

SITA Ticketing & Electronic Miscellaneous Documents (EMD) automatically generates airline tickets and

facilitates the marketing of other services and additional revenue generation. It offers airlines a clear, consistent

set of transactions and allows them to track ticketing and EMD issuance in real-time while feeding this data

directly into their preferred accounting package.

ISSUES

• Paper tickets and miscellaneous

documents result in higher

costs, stolen documents, fraud

and lost revenue due to the

failure to collect for services

provided.

• Missing documents need to be

replaced, resulting in less

productivity and low levels of

customer service.

• The issuance of paper

documents impacts staff

productivity and reduces

available face time with

customers.

• IATA mandates a “Paperless”

environment for effect on April 1,

2016.

SOLUTION

• SITA Ticketing & EMD support

multiple IATA-approved

formats: TAT, OPTAT, ATB2

and OPATB2.

• eTicketing gives customers GDS

and interline issuance and

receipt capabilities.

• Ticketing & EMD provides both

on-demand and automated

management reports, including

summaries of agents and

offices.

• Ticketing & EMD feeds back to

office reporting systems.

• Ticketing & EMD integrates

seamlessly with SITA

Reservations and Airfare Price.

• Ticketing & EMD is the solution

for IATA’s “Paperless” Mandate.

BENEFITS

• Eliminates paper, and so

reduces costs.

• Supports a low-cost distribution

model via online, mobile and

kiosk touchpoints.

• Improves service delivery with

full support for interline and GDS

requirements.

• Improves productivity while

increasing customer contact

time.

• Facilitates the generation of

financial and management

reports by feeding data into the

airline’s revenue accounting

system.

• Maximizes revenues by

unbundling and selling all airline

products.

152 million E-TKT coupons

issued in 2014

2.2 million EMD coupons

issued in 2014

EFFICIENT TRAVEL SERVICES FULFILLMENT

ADD DIVISION TITLE

HOW DOES IT WORK?

• Ticketing & EMD is a component of the next

generation Horizon Passenger Services

System (PSS) illustrated above. They are

maintained to industry standards.

• Ticketing & EMD is typically bundled with

Reservations and can be combined with Airfare

Price, Departure Control Services and other

SITA products.

• E-ticket status and the EMD can be viewed with

or without displaying tickets by using an

Electronic Ticketing Assistant.

SOLUTION COMPONENTS

Key service features

• Superior data retention. Meets IATA requirements.

• Support transactions in multiple currencies.

• Financial data available in Bank Settlement Plan

(BSP) Interchange Specifications Revision V20.3.

• PCI compliant.

• Functionality managed at agent level by airline or

BSP.

• Compliant with 99 paid and 99 new tax

requirements.

• Continuing development:

• Review of new IATA requirements for

compliance

• EMD-S/A

• EMD-Interline

• EMD-GDS

• EMD Exchange

• Ongoing enhancements to itinerary

• Auto revalidation/reissue/exchange

• Auto pricing

CASE STUDY

Our airline has benefited significantly

from the use of SITA Ticketing & EMD.

The migration to the product was well

managed and, since the migration, it

has delivered the following benefits:

• The system is IATA compliant, which

reduces problems issuing tickets

associated with our alliance and

interline partners.

• EMD usage has resulted in delivering

a major increase in the collection of

revenue for ancillary services.

• We are able to manage functionality

down to individual agent or BSP level.

• The financial reporting tools and daily

revenue reports allow us to manage

our business and make the

necessary adjustments in order to

maximize revenues.

• We would highly recommend that all

airlines consider using this SITA

product.

For more information please contact us at

info@sita.aero