tieu chuan ks

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WORKING GROUP

The Greater Mekong Subregion Hotel Classification Standard wasprepared by the technical committee for the "Voluntery Application

of the Minimum Standards for the hotel industry in Cambodia!aos and Vietnam" This committee comprised of the followingmembers and #rganisations$

% &o Thi Hong 'oan (irector of Hotel (epartment Vietnam)ational Administration of Tourism Vietnam

* Ms )guyen +huong Anh (eputy (irector of Hotel(epartment Vietnam )ational Administration of Tourism

Vietnam3. Mr !e )goc Tuan #fficial of Hotel (epartment Vietnam)ational Administration of Tourism Vietnam

, Mr -in )at Chief of GMS #ffice and +ro.ect #fficer ofMT(+ Ministry of Tourism Cambodia

/ Mr Chak Voleak #fficer of Statistics and Tourism0nformation (epartment Ministry of Tourism Cambodia

1 Mr Tep Virak Chief of Hotel #ffice Tourism 0ndustry(epartment Ministry of Tourism Cambodia

2 Mr Tha3iphet #ula (eputy (irector of +lanning andCooperation (epartment !ao )ational Administration ofTourism !aos

8. Mr Sophab Somsouk Chief of Statistic 4nit +lanning andCooperation (epartment !ao )ational Administration ofTourism !aos +(5

6 Mr 7ounsert 'ayaseng Technical Staff of Tourism andHotel Management (epartment !ao )ational Administrationof Tourism !aos +(5

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NHÓM NGHIÊN CỨU

)h8m nghi9n c:u ;n ;?p h@ng khch s@nchung TiBu 3ng M9 DEng gFm nhng thnh 3i9n 3 cc tI ch:csau$

%7 &J ThK HFng 'oan VL trNng VL Dhch s@n TIng cLc(u lKch

*7 )guyOn +hPng Anh +h8 VL trNng VL Dhch s@n QTIng cLc (u lKch

Rng !9 )gc TuUn Chuy9n 3i9n VL Dhch s@n TIng cLc

(u lKch,ng -innat Gim Wc (= n +ht triBn du lKch M9 DEng 7X

(u lKch Cam pu chia/ng Chak Voleak Chuy9n 3i9n VL ThEng tin 3 ThWng k9

7X (u lKch Campuchia1ng Tep Virak TrNng phYng khch s@n VL (u lKch 7X (u

lKch Cam pu chia

2Mr Tha3iphet #ula (eputy (irector of +lanning andCooperation (epartment !ao )ational Administration ofTourism !aos

Zng Tha3iphet #ula +h8 VL trNng VL H[p tc 3 D?ho@ch TIng cLc (u lKch !o

6ng Sophab Somsouk TrNng phYng ThWng k9 VL H[ptc 3 D? ho@ch TIng cLc (u lKch !o

%\ ng 7ounsert 'ayaseng Chuy9n 3i9n VL Dhch s@n 3(u lKch TIng cLc (u lKch !o

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ACKNOWLEDGEMENT

Acknowledgement is made to the following persons andorganisations

1. Hotel (epartent ] Vietnam )ational Administration ofTourism Ministry of Culture Sports and Tourism Vietnam

* Ministry of Tourism CambodiaR !ao )ational Administration of Tourism !aos +(5, Mekong Tourism (e3elopment +ro.ect ^A(7_ assistancefor technical and financial assistance during the research

acti3ities of the pro.ect

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LỜI CẢM ƠN

Trong `u trnh ;n ;?p h@ng khch s@nchung tiBu 3ng M9 DEng thnh 3i9n nh8m nghi9n c:u nhn[c s= gip s


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CONTENTS

Page

% orward 2

* Scope %%

R (efinitions %%

, Minimum re`uirements and e3aluation method %R

/ !egend Z%

1 3aluation points for hotel and assessor^s_ Z*

2 )otes Z,

REFERENCES%/2

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MỤC LỤC

Trag

% !i n8i u 6

* +h@m 3i p dLng Z1

R MXt sW khi nijm sq dLng trong ti9u chu>n Z1

, -9u cu tWi thiBu 3 phPng php nh gi

trong ti9u chu>n ;?p h@ng khch s@n chung tiBu 3ng

M9 DEng

ZZ

/ Ch thch %/R

1 Thang iBm dnh cho khch s@n 3 cn bX nh gi %/,

2 Ghi ch %/1

T!I LI"U THAM KHẢO #$%

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FOREWORD

0n the recent years now in couple with the strong tourism growthall o3er the world the de3elopment of tourist establishments israpidly increasing in both ùality and ùantity which meets e3erhigher demands of tourists

According to the orld Tourism #rganisations forcast by *\%\the number of international 3isitor arri3als around the world willreach o3er % billion bringing in approp;imately 4S( 6\\ billions

in tourism receipts creating %/\ million .obs and with an annualincrease in tourist accommodations by R Against thisbackground Asia and the pacific has notably also witnessed arobust tourism performance including Vietnam !aos andCambodia and other countries in the Greater Mekong Subregion(ue to its significant implications in the course of economicde3elopment commonly recognivable in respecti3e countriestougher competitions for more 3isitors ha3e been occurring in

terms of marketing and promotion tra3el and accommodationbusinesses among countries in the region and the world as awhole0n order to enhance their own competiti3eness countries atdifferrent corners of the world are tending to cooperate with eachother in areas of cultural political socio]economic de3elopmentof which tourism is the case specially to manage and promote

tourism ùality products to create more appeals to tourists manycountries ha3e .oined hands in the formulation of sets of commontechnical standards in tourism and tourist accommodation eguropean or ASA) Tourism Standards

Along with the abo3e trend the Greater Mekong SubregionCountries ha3e teamed up together and made concerted efforts tode3elop sustainable tourism products strengthening the cuttingedges of tourism in the entire region as well as each countrymember8


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ith the loan funded by the Asian (e3elopment 7ank ^A(7_ RMekong member countries Vietnam !aos and Cambodia ha3eembarked on the de3elopment of GMS common hotelclassification standard and appointed Vietnam a lead player in

the formulation process as ha3ing considered it one of thepioneers in the work of hotel classifications in ASA)To implement the said acti3ities Vietnam has formed a group ofe;perienced e;perts from the hotel management (epartmentVietnam )ational Administration of Tourism to carry out the tasksThis technical group has conducted numerous researchesthrough field trips and fact]finding missions on hotels of differentcategories in Vietnam !aos Cambodia as well as based on thereference documents on hotel classification compiled fromuropean Asian Countries and ASA) countries ^ranceGermany Holand Malaysia Thailand and +hilipines etc_

Afterwards the technical group has come up with a proposeddifferent 3ersions of GMS common hotel classification standardse3aluation methods hotel star rating panel and its samplestandard logo plate All the draft 3ersions ha3e been disscussed

carefully and got the common ideas within the technical e;pertsand from national tourism industry who represented forCambodia !aos and Vietnam through the meetings in thesecountriesThe pro.ect technical group do hope that the Greater MekongSubregion Common Hotel Classification Standards will be usefulfor Vietnam !aos and Cambodia in further impro3ing not only its

facilities but also the ser3ices in conformity with the commonMekong subregional standards in order to realive a goal "Threecountries one (estinations" for the fast sustainable tourismde3elopment in the three countries

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LỜI NÓI &'U

Trong nhng nm gn


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&B c8 cn c: bi9n so@n d= tho ti9u chu>n chung 3x ;?ph@ng khch s@n gia cc nc trong tiBu 3ng pha Vijt )am giao nhijm 3L cho nh8m chuy9n gia ca VL Dhch s@n ] TIngcLc (u lKch nhng ngi c8 nhixu kinh nghijm trong cEng tc;n 3 trong th=c t? ;?p h@ng khch s@n )h8m

cEng tc ny th=c hijn nghi9n c:u th=c t? thEng ùa kho st3x trnh X cEng nghj khch s@n 3 cEng tc ;?p h@ng khchs@n ca R nc ^Vijt )am !o Campuchia_ tham kho ti lijuùWc t? 3x ti9u chu>n ;?p h@ng khch s@n ca cc nc Chn ;?p h@ng khch s@n chung gia cc nc tiBu 3ng M9kEng d= tho cch th:c nh gi h@ng khch s@n B phLc 3L

cho 3ijc p dLng nhng ti9u chu>n ny trong th=c t? 3 d= thom€u biBn h@ng cng lEgE chung ca R nc tiBu 3ng M9 kEng7a d= tho tr9n [c tho lun rUt k thWng nhUt trong nh8mchuy9n gia nhng ngi @i dijn cho cc nc thEng ùa HXitho tI ch:c t@i Vijt )am !o Campuchia

Hy 3ng r•ng Ti9u chu>n ny s‚ gip cc khch s@n trong Rnc hon thijn hPn na cP sN 3t chUt k thut 3 chUt l[ngphLc 3L t@o chUt l[ng theo ti9u chu>n chung ca tiBu 3ng M9kEng hng ti th=c hijn mLc ti9u chung …R ùWc gia % iBm

?n† nh•m pht triBn nhanh 3 bxn 3ng ngnh du lKch R ncVijt )am] !o] Campuchia

NHÓM SO(N THẢO TIÊU CHU)N *+P GMS ,-I"T NAM . L!O . CAMPUCHIA/

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GREATER MEKONG SU0REGIONHOTEL CLASSIFICATION STANDARD

-IETNAM . LAOS . CAM0ODIA

#1 SCOPE

The Greater Mekong Subregion Hotel Classification Standard

contains the minimum re`uirements shall be 3oluntary applicabe

for the hotel classification acti3ities in three countries Cambodia

!aos +(5 and Vietnam only The standard does not e;tend to thefolowing types of accommodation$

%% Apartment let for residential purposes‡

%* +remises used e;clusi3ely for the accommodation of

persons in religious educational or charitable institutions‡

%R #ther types of accommodations as follows$

%R%% Guest House‡%R%* Homestay‡

%R%R Holiday Village‡

%R%, Tourist Villa‡

%R%/ Tourist Camping Sites‡

%R%1 Motel and others if any

21 DEFINITIONS

0n this standard some definitions are understood as follows$

2.1. Hotel

stablishment with reception ser3ices and additional facilities

where accommodation and in most cases meals are a3ailable

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2.2. Single room

5oom with sleeping facilities for only one person

2.3. Double room

5oom with sleeping facilities for two persons in a double bed ortwo single beds ad.oined along side

2.4. Twin room

5oom with sleeping facilities for two persons in separate beds

2.5. Family room

5oom with sleeping facilities for three or more persons at least

one double bed and one or two sinlge beds2.6. Junoir suite

Accommodation pro3iding space sleeping and seating facilities

2.7. Suite

Accommodation pro3iding separate sleeping and seating

facilities with or without a kitchenette

2.8. onne!ting rooms

Two rooms close to each other with sleeping facilities which

can be accessible to each other 3ia internal doors

2.". Double be#

7ed for two people with one or two mattresses

2.1$. %u&&et brea'&ast

Self]ser3ice with a free choice of at least an e;panded

breakfast

2.11. Fa!ilities &or #isable#

acilities to cater for the special needs of disabled guests

2.12. Swimming (ool 13


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0ndoor or outdoor pool specifically designed for swimming

2.13. Ja!u))i

7ath or tub with a mechanism that swirls water

2.14. Saunaooden cabin with hot dry air

2.15. Steam bat*

5oom or cabin with hot steam

2.16. Fitness room+ gym

Common room or area containing e`uitments for physical

e;ercise with or without super3isor2.17. S(a

Acknowledged health resorts with specific natural factors Q

natural remedies of the soil ^for e;ample mineral spring_ the

sea or the climate Q sometimes complemented by the

appropriate health treatments

2.18. ,it!*enette

Small kitchen or part of a room partially e`uipped with self]

catering facilities

2.1". -inibar

Small refrigerator containing cold drinks and sometimes

snacks

31 MINIMUM RE4UIREMENTS AND E-ALUATION METHOD

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E-ALUATION TA0LE

Cr56er5a I758a69r S6ar Ra65g E:a;?H96e;

F5a;E:a;?

A==e=.=9r

,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

% !ocation %% n3ironment

reasonably suitable

ˆ ˆ ] ] ]

%* n3ironment

highly suitable

] ] ˆ ˆ ˆ

* Access Safe and con3enient

access

ˆ ˆ ˆ ˆ ˆ

R Sign or

Symbol

Hotel sign or symbol

clearly presented ingood condition and

sufficiently lit during

nighttime

ˆ ˆ ˆ ˆ ˆ

, Cleanliness

and generaldecorations

,% Has good clean

area or decorationsin front of and around

the hotel with

sufficient lightingduring nighttime

] ] ˆ ] ]

,* Has good clean

area or decorations

in front of and around

the hotel with

attracti3e lighting

during nighttime

] ] ] ˆ ˆ

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Cr56er5a I758a69r S6ar Ra65g E:a;?

H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

/ General

Construction

General construction

in good condition

clean and safe

ˆ ˆ ˆ ˆ ˆ

1 Car +ark

andTransportation

Ser3ice

1% Con3enient safe

embarking anddisembarking

passengers area

] ] ˆ ˆ ˆ

1* Safe andcon3enient traffic

arrangement and

walkway

] ˆ ˆ ˆ ˆ

1R Good air3entilation ^in case of

parking lots_

] ˆ ˆ ˆ ˆ

1, Sufficient

lighting during

nighttime

] ˆ ˆ ˆ ˆ

1/ )umber of

parking spaces at

least *\ of total

number of hotelrooms

] ] ˆ ] ]

11 )umber of

parking spaces at

least */ of total

number of hotel

] ] ] ˆ ]

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H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

rooms

12 )umber of

parking spaces atleast R\ of total

number of hotelrooms

] ] ] ] ˆ

1Z Transportation

Ser3ice

] ] ] ] ˆ

II1 L9>>5e= B;58 695;e6= ;56= a7

Ba==agea?= 565 96e;

% !obbies %%% Clean floors

walls and ceilings in

good condition

reasonably

decorated

ˆ ˆ ˆ ˆ ˆ

%%* ell decorated

and suitable for the

standard of the hotel

] ] ˆ ˆ ˆ

%* Good air

3entilation

ˆ ˆ ˆ ˆ ˆ

%R Separate

smoking area

] ] ] ˆ ˆ

%, aiting area and ˆ ˆ ˆ ˆ ˆ

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H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

miscellaneous

ser3ices pro3ided

with at least , seats

in good condition and

suitable for the


%/% Safety bo;es

a3ailable încluding in

rooms in at least

*\ of total numberof hotel rooms

] ˆ ] ] ]

%/* Safety bo;es

a3ailable încluding inrooms_ in at least

2\ of total numberof hotel rooms

] ] ˆ ˆ ]

%/R Safety bo;es

a3ailable încluding in

rooms_ in at least%\\ of total number

of hotel rooms

] ] ] ] ˆ

%1% (omestic and

international direct

dialing telephonea3ailable

ˆ ˆ ˆ ˆ ˆ

%1* ireless

internet

] ] ] ] ˆ

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H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

%2 )ewspapers

magavines

brochures otherinteresting

information and thehotel‰s local

information ser3ice

] ] ˆ ˆ ˆ

* +ublicToilets

*% !ocated incon3enient area and

distance safe clean

and separate from utility

areas

ˆ ˆ ˆ ˆ ˆ

**% Toilet for men

and women

ˆ ˆ ] ] ]

*** Separate

men‰s and women‰s

toilets

] ] ˆ ˆ ˆ

*R Good air

3entilation

ˆ ˆ ˆ ˆ ˆ

*, Sufficient light

and well]lit

ˆ ˆ ˆ ˆ ˆ

*/ ell decorated

suitable for thestandard of the hotel

] ] ] ˆ ˆ

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H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

*1 loors in good

condition clean not

slippery with good

drainage

ˆ ˆ ˆ ˆ ˆ

*2 Clean walls andceilings in good

condition

ˆ ˆ ˆ ˆ ˆ

*Z Clean doors ande`uipment in good

condition

ˆ ˆ ˆ ˆ ˆ

*6 At least % clean

toilet bowls in goodcondition

ˆ ˆ ] ] ]

*%\ At least * toilet

bowls and * clean

urinals in good

condition ^men‰sonly_

] ] ˆ ˆ ˆ

*%% At least %

clean washbasin with

mirror in goodcondition

ˆ ˆ ˆ ˆ ˆ

*%* Soap in clean

containers pro3ided

near washbasins

ˆ ˆ ˆ ˆ ˆ

20


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H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

*%R Hand dryers

hand towels or

tissue paper in clean

containers pro3ided

near washbasins

] ] ˆ ˆ ˆ

*%, Tissue paper in

clean containers

pro3ided in e3ery

toilet

ˆ ˆ ˆ ˆ ˆ

*%/ Sanitary bags

pro3ided in e3ery

toilet ^women‰s only_

] ] ] ˆ ˆ

*%1 Clean dustbins

with co3er opened by

foot near washbasins

pro3ided in e3ery

toilet

ˆ ˆ ˆ ˆ ˆ

*%2 At least % fully

e`uipped toilet for

the disabled with

appropriate tools

] ] ] ] ˆ

R !ifts R% !ocated in

con3enient area and

distance with

ade`uate space

ˆ ˆ ˆ ˆ ˆ

R* Sufficient ˆ ˆ ˆ ˆ ˆ

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H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

number of lifts of

practical sive

RR Good `ualitysafe clean lifts in

good conditionregularly checked by

a trained inspector

ˆ ˆ ˆ ˆ ˆ

R, )umbersindicating e3ery floor

le3el clearly 3isible

during nighttime

ˆ ˆ ˆ ˆ ˆ

R/ Good air3entilation within lifts

ˆ ˆ ˆ ˆ ˆ

R1 0nterior of lift

has sufficient light

and is well lit

ˆ ˆ ˆ ˆ ˆ

R2 0nterior of lift is

well decorated hotel

ser3ices pro3ided

suitable for the


ˆ ˆ ˆ ˆ ˆ

RZ Safety

regulations and

suggested safety

procedures clearly

pro3ided within the

ˆ ˆ ˆ ˆ ˆ

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H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

interior of the lift

R6 mergency call

or bell in goodcondition a3ailable

inside the life

ˆ ˆ ˆ ˆ ˆ

R%\ Handrail clean

and in good condition

a3ailable inside thelift ^if any_

ˆ ˆ ˆ ˆ ˆ

R%% !ift has

effecti3e control

panel in case of anelectricity cut

ˆ ˆ ˆ ˆ ˆ

R%* Separate lifts

for hotel guests hotel

staff and luggage

] ] ] ˆ ˆ

R%R rom the ,th

floor onward

including the ground

floor electric lift

should be pro3ided

ˆ ˆ ] ] ]

R%, rom the Rrd

floor onward

including the ground

floor electric lift

should be pro3ided

] ] ˆ ˆ ˆ

23


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H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

,+assagewa

y within hotel

% Guests

passageway and

staff mainpassageway

separate

] ] ˆ ˆ ˆ

* Separate

passageway for

luggage

] ] ] ˆ ˆ

III1 S6a7ar7 r99= ,58;a;89? a7

>a6r99/

%

+assageway

or balcony

outside theroom ^e3ery

floor_

%% loors walls

ceilings and balcony

handrails in good

condition clean safe

and reasonablydecorated

ˆ ˆ ˆ ] ]

%* Sound system ] ] ] ] ˆ

%R Good air

3entilation ^in case of

double loading

corridor_

ˆ ˆ ˆ ˆ ˆ

%, Sufficient lighting

and well lit

ˆ ˆ ˆ ˆ ˆ

24


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H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

%/ Clear fire escape

route plan or sign

and fluorescent

emergency e;it sign

in good condition

ˆ ˆ ˆ ˆ ˆ

%1 mergency light

in good condition

ˆ ˆ ˆ ˆ ˆ

%2 Sufficientnumber of fire

e;tinguishers with

handles or fire hoses


well positioned asregulated by the law

ˆ ˆ ˆ ˆ ˆ

%Z 5oom number

signs in good

condition clearly

3isible during

nighttime

ˆ ˆ ˆ ˆ ˆ

* 5oom sive

*% )o less than 6

s`m for single and

%* s`m for double or

twin

ˆ ] ] ] ]

** )o less than %*

s`m for single and

%, s`m for double or

twin

] ˆ ] ] ]

*R )o less than %, ] ] ˆ ] ]

25


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H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

s`m for single and

%Z s`m for double or

twin

*, )o less than %Z

s`m for single and*, s`m for double or

twin

] ] ] ˆ ]

*/ )o less than *,s`m for single and

R\ s`m for double or

twin

] ] ] ] ˆ

R 0nteriorfactors within

rooms

R%(oor and generale`uipment in good

condition and clean

ˆ ˆ ˆ ˆ ˆ

R* ffecti3e chain

door lock or

substitute in goodcondition

ˆ ˆ ˆ ˆ ˆ

RR Ade`uate

peephole or

substitute in goodcondition

ˆ ˆ ˆ ˆ ˆ

R, Clear fire escape

plan on the room‰s

door

ˆ ˆ ˆ ˆ ˆ

R/ fficient ] ] ˆ ˆ ˆ

26


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H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

electricity power

control when room is

not occupied

R1% At least one

plug socket forelectrical eùipment

ˆ ˆ ˆ ˆ ]

R1* 4ni3ersal plug

adaptor for electricaleùipment a3ailable or

can be borrowed upon

reùest

] ] ] ] ˆ

R12 Clean floors ingood condition

suitably decorated for

the type and


ˆ ˆ ˆ ˆ ˆ

RZ Clean walls ingood condition


the type and


ˆ ˆ ˆ ˆ ˆ

R6 Clean ceilings in

good condition


the type and


ˆ ˆ ˆ ˆ ˆ

27


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H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

R%\ Skylights

windows and

eùipment in good

condition and clean

ˆ ˆ ˆ ˆ ˆ

R%% Curtains withthe dark layer inside


clean

] ] ˆ ˆ ˆ

R%*% Good air

3entilation

ˆ ˆ ] ] ]

R%** Good air

3entilation withefficient clean and

ùiet air]conditioning

system

] ] ˆ ˆ ˆ

R%R % Sufficient

lighting and well]lit

ˆ ˆ ] ] ]

R%R* Sufficient and

ad.ustable lighting

and well]lit the whole

room especially thedoor area desk and

around bed

headboard

] ] ˆ ˆ ˆ

R%, Adeùate

number of efficient

ˆ ˆ ˆ ˆ ˆ

28


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H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

smoke detectors or

heat detectors well

positioned ^in cases

where buildings are

higher than *

storeys_

R%/ At least one

room with suitable

facilities and furniture

for the disabled

] ] ] ] ˆ

/ 5oom

furniture

/% Sufficient

luggage space in

good condition

] ˆ ˆ ˆ ˆ

/*% Cupboard or

clothes shel3es at

least \,/ m deep

and \6\ m wide

] ] ˆ ˆ ]

/** Closet at least

\// m deep and

%%\ m wide

] ] ] ] ˆ

/R% 7ed sive atleast \6\ m ; %6\

m for single %/\ m

; %6\ m for double

bed

ˆ ˆ ] ] ]

/R* 7ed sive at ] ] ˆ ] ]

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H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

least %\\ m ; *\\m

for single %1\ m ;

*\\ m for double

bed

/RR 7ed sive atleast %*\ m ; *\\

m for single %1\ m

; *\\ m for double

bed

] ] ] ˆ ˆ

/, 7ed in good

condition suitable for

the type and


ˆ ˆ ˆ ˆ ˆ

// (ecorated bed

headboard area in

good condition

suitable for the type

and standard of the

hotel

] ] ˆ ˆ ˆ

/1 Clean mattress

in good condition

made of good]`uality

materials

ˆ ˆ ˆ ˆ ˆ

/2 Sofa in the suite

room or armchair

a3ailable in good


] ] ] ˆ ˆ

30


31/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

the type and


/Z Table and chaira3ailable in good

condition suitable forthe type and


ˆ ˆ ˆ ˆ ˆ

/6 (ressing tableand chair with

dressing mirror in

good condition


and standard of thehotel

] ] ˆ ˆ ˆ

/%\ ull]length

mirror in good


the type and


] ] ] ˆ ˆ

1 5oom

electrical

e`uipments

1%% Colour

tele3ision at least %,

inches a3ailable and

in good condition

ˆ ˆ ˆ ] ]

1%* Colour

tele3ision at least *\

inches and in good

condition with

] ] ] ˆ ˆ

31


32/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

remote control or

substitute pro3ided

1* ree satellite TVor cable channels TV

] ] ] ˆ ˆ

1R% 5efrigerator in

clean and good

condition a3ailable to

at least Z\ of totalnumber of hotel

rooms

ˆ ] ] ] ]

1R* 5efrigerator no

less than /\ litresa3ailable in e3ery

room in clean and

good condition

] ] ] ˆ ˆ

1,% Telephone for

making internaldirect domestic and

international phone

calls or through

operator

] ] ˆ ] ]

1,* Telephone for

making internal

direct domestic and

international phone

calls

] ] ] ˆ ˆ

32


33/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

1/ 5oom e;tension

phone line

] ] ˆ ˆ ˆ

11 High]speed0nternet a3ailable

] ] ] ] ˆ

12 ater heater or

coffee maker

a3ailable

] ] ] ˆ ˆ

2 5oom

0n3entory

% A copy of room

regulations

ˆ ˆ ˆ ˆ ˆ

* 5oom ser3ice sign

or door knob menua3ailable

] ] ] ˆ ˆ

R …(o not disturb†

and …+lease cleanmy room† sign or

switch a3ailable

] ] ˆ ˆ ˆ

, 5oom ser3ice food

menu a3ailable

] ] ˆ ˆ ˆ

/ Manuals for

tele3ision and TV

programmes

a3ailable

] ] ˆ ˆ ˆ

1 Manuals for

telephone and phone

] ] ˆ ˆ ˆ

33


34/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

directory a3ailable

2 % #ne clean pillow

per guest minimum ingood condition

ˆ ˆ ˆ ] ]

2* At least two clean

pillows per guest

minimum in good

condition

] ] ] ˆ ˆ

Z% Clean bed sheet

in good condition

ˆ ˆ ˆ ] ]

Z* Two clean bedsheets in good

condition per bed or

one du3etbed

] ] ] ˆ ˆ

6 Two clean

bathrobes

] ] ] ˆ ˆ

%\ At least eight

clothes hangers in

good condition

] ] ˆ ˆ ˆ

%% !aundry list ] ] ˆ ˆ ˆ

%* !aundry bag ] ] ˆ ˆ ˆ

%R Sewing kit ] ] ] ˆ ˆ

34


35/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

%, Two pairs of

clean slippers in

good condition

ˆ ˆ ˆ ˆ ˆ

%/ Shoe shine

ser3ice or shoe shinekit a3ailable

] ] ] ˆ ˆ

%1 Stationary folder

containing pieces ofpaper and pen or

pencil

] ] ˆ ˆ ˆ

%2% Mini bar

containing be3erageand snacks

] ] ] ˆ ]

%2* Mini bar

containing be3erage

alcoholic drinks and

snacks

] ] ] ] ˆ

%Z Two

complimentary

bottles of water

] ] ˆ ˆ ˆ

%6 Two

complimentary sets

of coffee tea sugar

and cream

] ] ] ˆ ˆ

*\Two clean ˆ ˆ ˆ ˆ ˆ

35


36/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

glasses

*% 7ottle opener ] ] ] ˆ ˆ

** Clean dustbin ˆ ˆ ˆ ˆ ˆ

*R Matches and

ashtray ^not a3ailablein non]smoking

rooms_

ˆ ˆ ˆ ˆ ˆ

Z n]suite

bathroom

%Clean door or

entrance and

e`uipment in good

condition

ˆ ˆ ˆ ˆ ˆ

*fficient air

3entilation clean and

`uiet

ˆ ˆ ˆ ˆ ˆ

RSufficient lighting

and well]lit

ˆ ˆ ˆ ˆ ˆ

, ell decorated

suitable for the


] ] ] ˆ ˆ

/Clean and non]

slippery floors in

good condition withdrainage

ˆ ˆ ˆ ˆ ˆ

1Clean walls in good ˆ ˆ ˆ ˆ ˆ

36


37/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

condition

2Clean ceiling in

good condition

ˆ ˆ ˆ ˆ ˆ

Z% Toilet no lessthan R s`m

ˆ ˆ ] ] ]

Z* Toilet no less ,

s`m

] ] ˆ ] ]

ZR Toilet no less

than / s`m

] ] ] ˆ ]

Z, Toilet no less 1s`m

] ] ] ] ˆ

6Ceiling height noless than *,\ m

ˆ ˆ ˆ ˆ ˆ

%\% Shower and

tools in good

condition and clean

ˆ ˆ ] ] ]

%\* Shower and

tools in good

condition and clean

with shower curtain

or partition a3ailable

] ] ˆ ] ]

%\R 7athtub and

tools in good

] ] ] ˆ ]

37


38/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

condition and clean

with style suitable for

the type and


with shower curtain

or partition

%\, Shower or

bathtub with tools in

good condition and

clean with stylesuitable for the type

and standard of the

hotel with no less

than R\ of totalnumber of hotel

rooms pro3iding both

a shower andbathtub with curtain

or separate partition

] ] ] ] ˆ

%%Clean shower mat

or substitute in good

condition and clean

] ] ˆ ˆ ˆ

%* fficient safe

water

temperature control

system in goodcondition

] ] ˆ ˆ ˆ

%R Hair dryer in ] ] ˆ ˆ ˆ

38


39/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

good condition

%, ;tension phone

line

] ] ] ˆ ˆ

%/ eight scales ingood condition

] ] ] ] ˆ

%1 +lug socket for

electrical e`uipment

] ] ] ˆ ˆ

%2(ressing area ] ] ˆ ˆ ˆ

%ZClean and `uiet

toilet bowl in goodcondition

ˆ ˆ ˆ ˆ ˆ

%6% Cleanwashbasin with

mirror in good

condition

ˆ ˆ ˆ ˆ ]

%6* Cleanwashbasin with

mirror and

magnifying mirror in

good condition

] ] ] ] ˆ

*\Tower shel3esplaced in dry area

] ] ˆ ˆ ˆ

*%5obe for hanging ] ] ] ˆ ˆ

39


40/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

clothes or substitute

place in dry area

**Two clean large]sive towels in good

condition

ˆ ˆ ˆ ˆ ˆ

*RTwo clean face

towels in good

condition

ˆ ˆ ˆ ˆ ˆ

*,Two clean hand

towels in good

condition

] ] ] ˆ ˆ

*/Two clean foot

towels in good

condition

] ] ˆ ˆ ˆ

*1acial tissues in

clean container ^or

a3ailable in bedroom_

] ] ] ˆ ˆ

*2Toilet paper in

clean container notwet

ˆ ˆ ˆ ˆ ˆ

*ZSanitary bag ] ] ] ˆ ˆ

*6Two clean shower

caps

] ] ˆ ˆ ˆ

40


41/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

R\Two clean

glasses

ˆ ˆ ˆ ˆ ˆ

R% Two sets of cleantoothbrushes and

toothpaste

ˆ ˆ ˆ ˆ ˆ

R*Two bars of soap

or li`uid soap in

clean container withno stagnant water

ˆ ˆ ˆ ˆ ˆ

RR#ne set of foam

bath in clean

container

] ] ˆ ˆ ˆ

R,#ne set of hair

shampoo in clean

container

] ] ˆ ˆ ˆ

R/ #ne set of body

lotion

] ] ˆ ˆ

R1 Clean dustbin

opened by foot

ˆ ˆ ˆ ˆ ˆ

R2 At least one

bathroom with

facilities and

e`uipment suitablefor the disabled

] ] ] ] ˆ

41


42/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

I-1 S


43/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

condition and


of the hotel with

remote control or

substitute well

placed

1 Mini Compo (V(

V(# or VC( in good

condition and

ùalified for thestandard of the hotel

ê;cept Šunior Suite_

well placed

] ] ] ] ˆ

* ;ecuti3e

loor ^safety

health

decoration

furniture

electric

eùipment

complimentaryproducts and

bathroom

factors no less

than standard

rooms_

% Total area no less

than R1 s`m^bathroom included_

] ] ] ] ˆ

* Check in]check

out on same floor

] ] ] ] ˆ

R 0nformation Center

staff a3ailable

] ] ] ] ˆ

, ell]decoratedand furnished

conference room

with air]conditioning

system and efficient

soundproof system

at least four seats

] ] ] ] ˆ

43


44/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

a3ailable

/ ell]decorated

and furnished waitingarea for business or

general purposes atleast four seats

a3ailable

] ] ] ] ˆ

1 7ar counter oreating area well

decorated and

furnished at least

four seats a3ailable

] ] ] ] ˆ

2 +hotocopy

facsimile long]

distance phone call

and high]speed

0nternet or wireless

ser3ices a3ailable

] ] ] ] ˆ

-1 Re=6a


45/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

R 5estaurant ser3ing

simple production

food

‹ ˆ ] ] ]

, 0nternational food

restaurants orinternational food

a3ailable

] ] ˆ ˆ ˆ

,% Clean floorswalls and ceilings in

good condition

reasonably

decorated

ˆ ˆ ˆ ] ]

,* Clean floors

walls and ceilings in

good condition well

decorated and


and standard of the

hotel with good lightand sound system

] ] ] ˆ ˆ

/ Good air

3entilation

ˆ ˆ ˆ ˆ ˆ

1 Separate smoking

area

] ] ] ˆ ˆ

2 Con3enient food

transfer passageway

] ] ] ˆ ˆ

45


46/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

separate from

guests‰ passageway

Z ell]decorated barcounter suitable for

the type andstandard of the hotel

] ] ˆ ˆ ˆ

6 urniture in good

condition suitable forthe type and


ˆ ˆ ˆ ˆ ˆ

6% Clean utensils

and e`uipment ingood condition


and standard of the

hotel

ˆ ˆ ˆ ˆ ˆ

6* 4tensils ande`uipment

sufficiently pro3ided

all the time in the

case of a buffet

] ] ˆ ˆ ˆ

%\Clean tablecloth

or saucers suitable

for the type and


] ] ˆ ˆ ˆ

%%Ser3iettes or

tissues in clean

] ] ˆ ˆ ˆ

46


47/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

container suitable for

the standard of the

hotel

%*ood and

be3erage menu withclear details and

prices

] ˆ ˆ ˆ ˆ

%R% Good]`ualityhygienic and

delicious food

pro3ided

ˆ ˆ ˆ ˆ ˆ

%R* Good]`ualityhygienic and

delicious food and

be3erage food and

be3erage sufficiently

pro3ided all the time

in the case of a buffet

] ] ˆ ˆ ˆ

%,ood and

be3erage display and

decoration

] ] ˆ ˆ ˆ

%/% (omestic and

international direct

dialing telephone

a3ailable

] ˆ ˆ ] ]

%/* High speed ] ] ] ˆ ˆ

47


48/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

internet or ireless

0nternet a3ailable

* CoffeeShop bar

% ell]decoratedcoffee shop suitable

for the type andstandard of the hotel

with good light and

sound system

design separated or

included in restaurant

] ] ] ˆ ˆ

* Good air

3entilation

] ] ˆ ˆ ˆ

R urniture in good

condition suitable

for the type and


] ] ˆ ˆ ˆ

, Clean utensils ande`uipment in good


the type and


] ] ˆ ˆ ˆ

/ood or be3erage

menu with clear

details and prices

] ] ˆ ˆ ˆ

1Good]`uality

hygienic and

delicious food and

] ] ˆ ˆ ˆ

48


49/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

be3erage

R Ditchen

^#ptional for %star hotel_

% !ocated in area

and distancecon3enient for

waiting ser3icewithout causing

interference to other

areas

ˆ ˆ ˆ ˆ ˆ

* Con3enient

hygienic passageway

for transporting food

ingredients and

waste separate frompassageway for

guests

] ] ˆ ˆ ˆ

R Clean entry]e;it

and air 3entilation

system in good

condition capable ofefficiently pre3enting

insects and other

animals from

entering

ˆ ˆ ˆ ˆ ˆ

, Ceiling height noless than *,\ m

ˆ ˆ ˆ ˆ ˆ

/ Clean and easy]to]

clean floors in good

ˆ ˆ ˆ ˆ ˆ

49


50/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

condition not slippery

with good drainage

1Clean and easy]to]clean walls and

ceiling in goodcondition

ˆ ˆ ˆ ˆ ˆ

2Good efficient and

clean air 3entilation^especially near the

sto3e area_

ˆ ˆ ˆ ˆ ˆ

Z Good smoke

smell sound andheat pre3ention

system between

kitchens and dinning

area

] ] ˆ ˆ ˆ

6Sufficient light andwell]lit

ˆ ˆ ˆ ˆ ˆ

%\ Appropriate and

hygienic storage area

and tools

] ] ˆ ˆ ˆ

%%Areas for hot

dishes and cold

dishes appropriately

di3ided

] ] ˆ ˆ ˆ

50


51/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

%* Appropriately

separated

preparation areas for

food and desserts

] ] ] ˆ ˆ

%R Clean utensilsand cutlery in good


the type and


con3eniently tidilyand safely located for

ease of use

ˆ ˆ ˆ ˆ ˆ

%, aste and fatefficiently and

hygienically dealtwith

ˆ ˆ ˆ ˆ ˆ

%/)ecessary kitchen

regulations safety

regulations and toolinstructions clearly

presented

] ] ˆ ˆ ˆ

%1Clear fire escape

plan or signals and

fluorescentemergency e;it sign

in good condition

ˆ ˆ ˆ ˆ ˆ

%2 mergency lights ˆ ˆ ˆ ˆ ˆ

51


52/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

in good condition

%Z Sufficient number

of efficient firee;tinguishers with

handles or fire hoseswell placed ^ as

regulated by the

national law_

ˆ ˆ ˆ ˆ ˆ

%6 Sufficient number

of efficient smoke

detectors heat

detectors or gas

detectors wellplaced ^in cases

where the buildingsare higher than *

storeys_

ˆ ˆ ˆ ˆ ˆ

*\)on]smoking area ] ] ] ˆ ˆ

/Toilets for

restaurant

coffee shop

bar and

kitchen

^in caseswhere it‰s

separate from

lobby hall_

^with safety

% !ocated in safe

clean area and

distance con3enient

for use without

causing interference

to dining area

] ] ] ˆ ˆ

* Separate men‰s

and women‰s toilets

] ] ] ˆ ˆ

52


53/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

hygiene

sanitary wareand

e`uipmentfactors no less

than toilets in

lobby hall _

-I Re8rea659 area F56e== Ce6er

Sa


54/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

instructions a3ailable

/ Sufficient number

of lockers andseparate changing

rooms for men andwomen ^can be used

with other recreation

acti3ities_

] ] ] ˆ ˆ

1A3ailable

washbasin and

mirror with hand

dryer hand towel or

tissue paper in cleancontainer

] ] ] ˆ ˆ

2 ell]decorated

sitting area with

good]ùality

furniture at least four

seats

] ] ] ] ˆ

Z% At least 1 types

of good]ùality

efficient safe and

clean e;ercise

machines

] ] ] ˆ ]

Z* At least Z types

of good]ùality

efficient safe and

] ] ] ] ˆ

54


55/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

clean e;ercise

machines

6)on]smoking area ] ] ] ˆ ˆ

* Sauna %% Separate roomsfor men and women

] ] ] ˆ ]

%* Separate rooms

for men and women

and pri3ate rooms

] ] ] ] ˆ

* Clean safe floors

walls and ceiling in

good condition withmaterials and style


and standard of the

hotel

] ] ] ˆ ˆ

R Good air

3entilation

] ] ] ˆ ˆ

,Sufficient light ] ] ] ˆ ˆ

/ Staff or room

regulations and

e`uipment


] ] ] ˆ ˆ

1 Good]`uality

clean safe and

] ] ] ˆ ˆ

55


56/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

efficient system and

e`uipment regularly

checked by an e;pert

R Massage

5oom Spa

%% 5ooms for

massage gi3en byskilled masseurs

men and women

separate

] ] ] ˆ ]

%* 5ooms for

massage or spa

gi3en by skilled

masseurs men and

women separate andpri3ate rooms

] ] ] ] ˆ

* Clean and well]

decorated floors wall

and ceiling in good


the standard of thehotel with good light

and sound system

] ] ] ˆ ˆ

RGood air

3entilation as well as

pleasant scentappropriate for the

nature of the ser3ice

pro3ided

] ] ] ˆ ˆ

56


57/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

, Good]ùality safe

and clean products

and eùipment

] ] ] ˆ ˆ

/ #ffer pri3acy and

appropriately pre3entany disturbances

] ] ] ˆ ˆ

, Šacuvvi % Good clean and

well]decorated floorswalls ceiling or

en3ironment suitable

for the type and


] ] ] ˆ ˆ

* Good]ùality

clean safe and

efficient system and

eùipment regularly

checked by a trained

inspector

] ] ] ˆ ˆ

/ Swimming

+ool

%Separate pool for

children no deeper

than \1\ m

] ] ] ˆ ˆ

* Clean and well]

decorated floors

walls ceiling îf any_

or en3ironment in

good condition


] ] ] ˆ ˆ

57


58/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

and standard of the

hotel

R Sufficient light andwell]lit

] ] ] ˆ ˆ

, +ool regulations

and eùipment

instructions clearly

presented

] ] ] ˆ ˆ

/ Clean water and

other eùipment

regularly taken care

of by an e;pert

] ] ] ˆ ˆ

1ater depth

indicated at e3ery

change in depth

] ] ] ˆ ˆ

2 Adeùate number

of efficient life]sa3ing

eùipment installed

in 3isible spots easy

for use

] ] ] ˆ ˆ

Z ell]e;perienced

and skilled safeguard

] ] ] ˆ ˆ

6 Sufficient numberof clean chairs or sun

beds in swimming

] ] ] ˆ ˆ

58


59/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

pool area in good


the type and


%\ Ade`uatenumber of large

clean towels in good

condition

] ] ] ] ˆ

%%#utdoor

showering space in

safe and beautiful

natural en3ironment

] ] ] ] ˆ

%*#ffers pri3acy and

appropriately

pre3ents any

disturbances for

changing or bath

] ] ] ˆ ˆ

%R !ocated in an area

with con3enient and

safe access to toilets

and lockers

] ] ] ˆ ˆ

%, !ocated in an

area with con3enient

and `uick access to

first]aid room

] ] ] ˆ ˆ

2 Toilets for % !ocated in ] ] ] ˆ ˆ

59


60/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

recreation

area category

^Safety

hygiene

sanitary ware

ande`uipment

factors no less

than toilets in

lobby hall_

con3enient safe and

clean area without

causing interference

to other recreational

spaces

*Separate toilets for

men and women

] ] ] ˆ ˆ

RToilet area no lessthan \6\ m wide

and co3ering no less

than %*\ s` m and

total bathroom area

no less than */\s`m

] ] ] ˆ ˆ

, Ceiling height no

less than *,\ m

] ] ] ˆ ˆ

/Clean shower ande`uipment in good

condition with

shower curtain or

partition

] ] ] ˆ ˆ

1 fficient and safe

water temperature

control system in

good condition

] ] ] ˆ ˆ

2(ry area for

changing with curtain

] ] ] ˆ ˆ

60


61/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

or partition

Z Sufficient number

of large towels ingood condition

] ] ] ] ˆ

6Towel rack in dry

area

] ] ] ˆ ˆ

%\ ull]length mirror

in good condition

] ] ] ] ˆ

-II1 C9ere8e R99 a7

0


62/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

, ell]decorated

lobby area for

registration waiting

coffee break or

general use with

furniture suitable thetype and standard of

the hotel

] ] ] ˆ ˆ

/% Technician staff

responsible for V(#VC( (V( slide

pro.ector with screen

no smaller than ,Z

inches or good]ùality substitute in

good condition

] ] ] ˆ ]

/* Technician staff

responsible for V(#

VC( (V( slide

pro.ector !C(

pro.ector with screen

no smaller than 2*inches or good]

ùality substitute in

good condition

] ] ] ] ˆ

1 Sufficient numberof good]ùality

translation system

ser3ice at least in

] ] ] ] ˆ

62


63/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

four languages

2 fficient and good]

`ualityteleconference

system ser3ice

] ] ] ] ˆ

Z Clear fire escape

plan or fire e;it sign

and fluorescentemergency e;it in

good condition

] ] ] ˆ ˆ

6 Sufficient number

of efficient firee;tinguishers with

handles or fire hoses

well positioned as

regulated by law

] ] ] ˆ ˆ

%\ Sufficient numberof effecti3e smoke

detectors or heat

detectors well

positioned

] ] ] ˆ ˆ

21 0


64/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

*\ s` m

** Area no less than

R\ s` m

] ] ] ] ˆ

RClean floors walls

and ceiling in goodcondition well]

decorated and


and standard of thehotel

] ] ] ˆ ˆ

,Good air 3entilation ] ] ] ˆ ˆ

/Sufficient light andwell]lit

] ] ] ˆ ˆ

1Staff and room

regulations andeùipment


] ] ] ˆ ˆ

2 Good]ùality

furniture suitable for

the type andstandard of the hotel

at least four seats

] ] ] ˆ ˆ

Zhite board or flip

board with pen andboard wiper or good]

ùality substitute in

] ] ] ˆ ˆ

64


65/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

good condition

6 Good]`uality

photocopying ser3ice

] ] ] ˆ ˆ

%\% 0nternationaland domestic phone

line and 0nternet

ser3ice a3ailable

] ] ] ˆ ]

%\* 0nternal

international and

domestic phone line

and wireless 0nternet

ser3ice a3ailable

] ] ] ] ˆ

%%ffecti3e facsimile

ser3ice

] ] ] ˆ ˆ

%*Good]`uality

computer and printer

in good condition

] ] ] ˆ ˆ

%R fficient and well]

e;perienced staffa3ailable for

business document

and tools ser3ice

] ] ] ] ˆ

%, 7usinesssupporti3e

information such as

] ] ] ] ˆ

65


66/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

company list phone

number and e]mail

address

RToilets for

Conference5oomîn caseswhere it isseparate fromlobby hall_^with safetyhygienesanitary wareandeùipmentsfactors no lessthan toilets inlobby hall_

% !ocated in safe

clean area anddistance con3enientfor use withoutcausing interferenceto conference area

] ] ] ˆ ˆ

* Separate men‰sand women‰s toilets

] ] ] ˆ ˆ

-III S6a a7 Ser:58e=

% Ser3iceSupport

^#ptional for %and * starhotel_

% Adeùate number

of separate lockersfor men and womenin good condition

] ] ˆ ˆ ˆ

* Sufficient numberof clean toilets ingood conditionmen‰s and women‰sseparate

] ] ˆ ˆ ˆ

66


67/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

R Sufficient numberof clean showerrooms in goodcondition men‰s andwomen‰s separate

] ] ˆ ˆ ˆ

, Clean eating areain good condition andof sufficient sive

] ] ] ˆ ˆ

/ Clean rela;ingarea in goodcondition and ofsufficient sive

] ] ] ] ˆ

1 !ibrary or trainingrooms with sufficientnumber of cleanlearning e`uipment ingood condition

] ] ] ] ˆ

* elfare+romotion

% Social insurancefor full]time staff ofe3ery le3el

ˆ ˆ ˆ ˆ ˆ

R Staff ofe3ery sectionand le3el

% +roperly dressed ˆ ˆ ˆ ˆ ˆ

* ear name tag ] ] ˆ ˆ ˆ

R Ha3e goodpersonality goodmanners and friendly

ˆ ˆ ˆ ˆ ˆ

,% Communicate ˆ ˆ ˆ ˆ ˆ

67


68/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

well in nglishcomply with .obresponsibilitysuitable for thestandard of the hotel

,* Communicatewell in other foreignlanguage of thetarget market

] ] ] ˆ ˆ

/ +ro3ideinformation and helprele3ant to .obresponsibility

effecti3ely

ˆ ˆ ˆ ˆ ˆ

, (oormanand +orter

% #pen the door forguests upon arri3al

] ] ] ] ˆ

*Gi3e warm andfriendly greeting

ˆ ˆ ˆ ˆ ˆ

R5elocate all guests‰

luggages andbelongings to portersluggage trolley anddeli3er them to theroom tidily

] ] ˆ ˆ ˆ

, Answer phonecalls before third ringtone

] ] ] ] ˆ

68


69/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

/Gi3e propergreeting gi3e nameand department ofthe recei3er as wellas confirmingnumber of luggage

] ] ˆ ˆ ˆ

1Take guests‰luggage within /minutes afteranswering phone callby gently knockingthe room door

] ] ] ˆ ˆ

25elocate guests‰

luggage to portersluggage trolley tidilyand deli3er them tothe car

] ] ˆ ˆ ˆ

ZThank the guestsand wish them a safe .ourney

ˆ ˆ ˆ ˆ ˆ

/ Check]in5ooming theGuest Check]out

%% elcome guests ˆ ˆ ˆ ] ]

%* elcome guestswithin R\ seconds

] ] ] ˆ ˆ

* Greet in friendlymanner

ˆ ˆ ˆ ˆ ˆ

R+repare

registration

] ] ] ˆ ˆ

69


70/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

document along withother details inad3ance

,Confirm the check]out date

] ] ] ˆ ˆ

/Check in guestswithin / minutes

] ] ˆ ˆ ˆ

10f the room is notready guests shouldbe informed of thewaiting time Guestsshall be asked to wait

in the lobby andser3ed drinks

] ] ] ] ˆ

2 Staff a3ailable forser3ice andassistanceaccompanyingguests to the room

] ] ] ] ˆ

6;plain roome`uipmentinstructions such aselectrical appliances the air]conditionerand tele3ision

] ] ˆ ˆ ˆ

%\ % Check outguests within %\

minutes

] ] ˆ ˆ ]

70


71/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

%\* Check outguests within /minutes

] ] ] ] ˆ

%% +repare e;penselist for guests tocheck and pro3ide areceipt sealed inen3elope within /minutes if re`uested

] ] ] ˆ ˆ

%* Thank the guestsfor staying

ˆ ˆ ˆ ˆ ˆ

1 GuestSer3ice

% arm and friendlygreeting

ˆ ˆ ˆ ˆ ˆ

* +ro3ideinformation ser3iceon tourist attractionsnear the hotel routesuggestionsappropriatearrangements for

transportation ande;cursions such asflights ta;i rentalcars boats and tours

] ] ˆ ˆ ˆ

R ake]up callser3ice at arrangedtime within / minutes

] ˆ ˆ ˆ ˆ

2House %Turn o3er the sheet ] ] ] ˆ ˆ

71


72/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

keeping

between %Z\\ pmto *%\\ pmturndown ser3ice

*Check if drinkingwater be3eragecoffee tea sugarcream and snacks inthe fridge and minibar are in the rightplace

] ] ] ˆ ˆ

R5eplace usedtowels face towelsfoot mat and

bathrobes with newones

] ] ] ˆ ˆ

, Check if facialtissues toilet papershower caps andsanitary bags areproperly placed

] ] ] ˆ ˆ

6Check if soap barsli`uid soap foambath shampootoothpaste andtoothbrush areproperly placed

] ] ] ˆ ˆ

/mpty dustbinclean and place them

back properly

] ] ˆ ˆ ˆ

72


73/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

1!ea3e thecupboard door openif a tele3ision isinside and placeremote control inproper position

] ] ˆ ˆ ˆ

2 Ad.ust roomtemperature onthermostat for thecomfort of guests

] ] ˆ ˆ ˆ

Z 5estaurants

%% elcome guestswithin % minute

ˆ ˆ ˆ ] ]

%* elcome guests

within R\ seconds

] ] ] ˆ ˆ

* arm and friendlygreeting

ˆ ˆ ˆ ˆ ˆ

R Ask if a table isreser3ed and thenumber of people

] ] ˆ ˆ ˆ

, !ead guests to atable and pull out thechairs

] ] ] ] ˆ

/+resent guests withfood and be3eragemenu within *minutes after sitting

] ] ] ˆ ˆ

15eturn to take ] ] ] ˆ ˆ

73


74/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

order within /minutes after gi3ingfood and be3eragemenu

2Take orders forfood and be3eragefrom ladies first

] ] ] ˆ ˆ

ZCapable ofsuggesting andanswering ̀ uestionsregarding food andbe3erage listed onmenu

] ] ] ˆ ˆ

6Capable ofsuggesting andanswering ̀ uestionsregarding alcoholicdrinks listed on menu

] ] ] ] ˆ

%\0nform guestsabout which food and

be3erage nota3ailable on themenu and which dishre`uires more than%/ minutes toprepare

] ] ] ˆ ˆ

%%Correctly repeate3ery order of food

and be3erage

] ] ] ˆ ˆ

74


75/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

%*Arrange utensilsand cutlery suitablefor food andbe3erage type

] ] ] ] ˆ

%RSer3e be3eragewithin %\ minutesafter taking orderê;cept items thatreùire morepreparation time_

] ] ] ] ˆ

%,Ser3e food within%/ minutes after

taking order ê;ceptitems that reùiremore preparationtime_

] ] ] ˆ ˆ

%/ Ser3e dessertwithin %\ minutesafter taking orderê;cept items that

reùire morepreparation time_

] ] ] ] ˆ

%1Take used platescutlery and foodlefto3ers within Rminutes after a guestfinishes a meal

] ] ] ] ˆ

%2Ask if guests are ] ] ] ˆ ˆ

75


76/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

satisfied with thefood and ser3ice

%ZThank guests for3isiting

ˆ ˆ ˆ ˆ ˆ

%6 *, hour roomser3ice for food andbe3erage

] ] ] ˆ ˆ

I* Se8


77/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

/ ell]lit fire escaperoute in goodcondition with air3entilation leading tosafe area and aladder placed incon3enient positionregularly checked încases wherebuildings are higherthan , storeys_

ˆ ˆ ˆ ˆ ˆ

1 ell]lit lift for firefighting placed in a

position allowingcon3enience andùick use fullyeùipped with air3entilation in efficientand safe conditionregularly checked bya trained inspector

ˆ ˆ ˆ ˆ ˆ

2% Sufficient numberof efficient firee;tinguishers withhandles and firehoses well placed

ˆ ˆ ˆ ˆ ˆ

2* Sufficient numberof efficient sprinklerswell placed

ˆ ˆ ˆ ˆ ˆ

77


78/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

Z Sufficient numberof smoke detectorsor heat detectors ingood condition wellpositioned în caseswhere the buildingsare higher than *storeys_

ˆ ˆ ˆ ˆ ˆ

* GeneralSecuritySystem

% fficient securitysystem capable ofsur3eillance orrecording entry ande;it areas and otherfocal spots o3er *,

hours

] ] ˆ ˆ ˆ

* fficient generatorand spare petrolready for use for atleast * hours

] ] ˆ ˆ ˆ

R 5eser3e watersupply to be used innecessary acti3ities

for at least % dayâdeùate amount fore;tinguishing anyfire_

ˆ ˆ ˆ ˆ ˆ

, ffecti3e andpromptcommunicationsystem for asking for

emergency help fromother networks

] ] ˆ ˆ ˆ

78


79/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

/ Tested andregularly practiceddisaster pre3entionand alle3iation planand warning system

ˆ ˆ ˆ ˆ ˆ

1% Good]`ualitycure]all and first]aidkit ready for effecti3euse placed incon3enient position

ˆ ˆ ˆ ] ]

1* ard with bedseffecti3e cure]all and

first]aid kit ready foreffecti3e use placedin con3enientposition with well]e;perienced nurseson duty *, hours

] ] ] ˆ ˆ

*1 E:5r9e6a; Pr96e8659 a7

96er a775659a; a66r5>


80/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

effecti3e watertreatment system

R conomical andeffecti3e use ofresources such aswater petrol gaselectricity paperplastic glass fabricand other e;traappliances

ˆ ˆ ˆ ˆ ˆ

, Appropriate andeffecti3e use of

e`uipment andtechnology promotingenergy]fuel sa3ing

] ] ˆ ˆ ˆ

/ )ot encouragingany recreationalacti3ities causinginterruption and harmto en3ironment

ˆ ˆ ˆ ˆ ˆ

1 +romotion ofcampaigns amongstaff and guests toencourageeconomical andeffecti3e use ofresources andenergy

] ˆ ˆ ˆ ˆ

80


81/159


H96e;

F5a;E:a;?A==e=.

=9r ,3/ ,@/ ,$/

,#/ ,2/% * R , / \ % \ %

* ;trawelfare forstaff

%% At least one typeof financial welfaresuch as grant forli3ing e;penses andchildren‰s educationfees

] ] ˆ ] ]

%* At least two typesof financial welfare

] ] ] ˆ ]

** At least threetypes of other welfare

] ] ] ] ˆ

$1 Lege781


82/159

$1#1 S?>9; ea5g

means …indicator used in considering hotel of particular le3el†

] means …indicator not used in considering hotel of particular

le3el†

$121 S6ar Ra65g ea5g

% means % star rating assessment indicators column

* means * star rating assessment indicators column

R means R star rating assessment indicators column

, means , star rating assessment indicators column

/ means / star rating assessment indicators column

1 E:a;


83/159

Or7er

N9

P956= Le:e; 9r

H96e; a7

A==e==9r,=/

E:a;


84/159

1#1 T96a; B956=

S6ar

C;a==558a659T96a; P956

T96a;

Per8e6age

Pa==e7

M55F


85/159

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86/159

TIÊU CHU)N *+P H(NG KHCH S(N CHUNG CCNC TIQU -NG MÊ KNG

^V0T )AM Q !Ž# Q CAM+4CH0A_

TIÊU CHU)N *+P H(NG KHCH S(N CHUNG TIQU -NG MÊ KNG

86


87/159

-I"T NAM . L!O . CAMPUCHIA

#1 P :5 B 7VgTi9u chu>n ;?p h@ng khch s@n chung tiBu 3ng M9 DEng gFm

cc y9u cu tWi thiBu p dLng t= nguyjn Wi 3i cEng tc ;?p

h@ng khch s@n ca R nc Vijt )am !o 3 Campuchia Ti9uchu>n ny khEng p dLng Wi 3i cc lo@i cP sN lu tr du lKchsau$

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88/159

2.6. %ung t*ng *0ng 7uFng ng c8 khu 3=c ng 3 khu 3=c ti?p khch ri9ng bijt

2.7. %ung 9! bi:t

7uFng ng c8 khu 3=c ng 3 khu 3=c ti?p khch ri9ng bijt c8ho|c khEng c8 b?p nUu phLc 3L khch

2.8. %ung li;n t*ng Hai buFng ng kx nhau c8 thB thEng nhau b•ng cqa nXi bX

2.". (*?! @? (Kch 3L n sng do khch t= phLc 3L

2.11. Trang t*iAt bB ti:n ng*i #Cn* !*o ngi tCn tt Trang thi?t bK tijn nghi phLc 3L cc y9u cu |c bijt cangi tn tt

2.12. %E bi

7B nc trong nh ho|c ngoi tri dng B bPi2.13. S?! n! 7Fn tm 3i cc thi?t bK c8 thB khuUy nc

2.14. Gng *i Cabin b•ng gJ c8 khEng kh n8ng ;Eng 3o

2.15. Tm *i

7uFng ho|c cabin 3i hPi n8ng B tm

2.16. I*ng t( t*E #?!+ t*E *n*+hYng chung ho|c khu 3=c 3i trang thi?t bK tijn nghi dng Btp thB dLc phYng tp c8 thB c8 ho|c khEng c8 hng d€n

2.17. S(a

88


89/159

Spa [c ;em nh hnh th:c trK liju s:c khe 3i cc y?u tWt= nhi9n cc cEng th:c trK liju t{ Ut ^3 dL suWi nc khong_biBn ho|c trK liju t{ kh hu

2.18. K*C bA(

7?p nh ho|c mXt phn ca buFng ng [c trang bK cc thi?tbK nh b?p B khch t= un nUu

2.1". TL l0n* mini bar T l@nh nh c8 F uWng l@nh 3 mXt sW F n nhanh

31 ^\< 8_< 6X5 65`< : Bbcg BB d g5 ,6r9g >gd g5 =a


90/159

0ẢNG &NH GI *+P H(NG

TIÊU CHf CH TIÊU H(NG SAO KHCH

S(N Th

&NHCHiM

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R 7iBn hiju

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91/159


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] ˆ ˆ ˆ ˆ

1/ 7i J ;e p

:ng [c tWi thiBu

*\ tIng sW sW

buFng

] ] ˆ ] ]

11 7i J ;e p

:ng [c tWi thiBu

*/ tIng sW sWbuFng

] ] ] ˆ ]

12 7i J ;e p

:ng [c tWi thiBu

R\ tIng sW sW

] ] ] ] ˆ

91


92/159


S(N Th

&NH

CHiM

&IQM

CHU^ÊN

GIA THẢM

&jNH

CHiM

&IQM

,3/ ,@/ ,$/

,#/ ,2/

% * R , / \ % \ %

buFng

1Z C8 dKch 3L 3n

chuyBn

] ] ] ] ˆ

II1 S Bkg :Z =5 8lg 8g

8_< 6ag : ;X5 d5 5 >

% Snh %%% Sn nh s@ch

tng trn trongixu kijn tWt trang

tr h[p l

ˆ ˆ ˆ ˆ ˆ

%%* Snh trang tr

’p 3 ph h[p 3i

ti9u chu>n khch

s@n

] ] ˆ ˆ ˆ

%* ThEng gi8 tWt ˆ ˆ ˆ ˆ ˆ

%R Dhu 3=c ht

thuWc ri9ng bijt

] ] ] ˆ ˆ

%, Dhu 3=c [i 3

khu dKch 3L khc c8

tWi thiBu , gh? cho

khch ngFi ch

chUt l[ng gh? ph

ˆ ˆ ˆ ˆ ˆ

92


93/159


S(N Th

&NH

CHiM

&IQM

CHU^ÊN

GIA THẢM

&jNH

CHiM

&IQM

,3/ ,@/ ,$/

,#/ ,2/

% * R , / \ % \ %

h[p 3i ti9u chu>n

ca khch s@n

%/% C8 k“t an

ton ^tWi thiBu *\

sW buFng c8 k“t anton_

] ˆ ] ] ]

%/* C8 k“t an ton

^tWi thiBu 2\ sW

buFng c8 k“t anton_

] ] ˆ ˆ ]

%/R C8 k“t an ton

^tWi thiBu %\\ sW

buFng c8 k“t an

ton_

] ] ] ] ˆ

%1% &ijn tho@i gi

[c trong nc 3

`uWc t?

ˆ ˆ ˆ ˆ ˆ

%1* 0nternet khEngdm thEng tin cakhch s@n 3 thEng

tin 3x Ka phPng

] ] ˆ ˆ ˆ

* +hYng 3j sinh

cEng cXng

*% VK tr thun tijn

s@ch s‚ an ton 3

ˆ ˆ ˆ ˆ ˆ

93


94/159


S(N Th

&NH

CHiM

&IQM

CHU^ÊN

GIA THẢM

&jNH

CHiM

&IQM

,3/ ,@/ ,$/

,#/ ,2/

% * R , / \ % \ %

tch ri 3i khu 3=c

dKch 3L

**% +hYng 3j sinh

cho nam 3 n

ˆ ˆ ] ] ]

*** +hYng 3j

sinh ri9ng cho nam

3 n ri9ng

] ] ˆ ˆ ˆ

*R ThEng gi8 tWt ˆ ˆ ˆ ˆ ˆ

*, ƒnh sng 3

chi?u sng tWt

ˆ ˆ ˆ ˆ ˆ

*/ Trang tr ’p

ph h[p 3i chUt

l[ng khch s@n

] ] ] ˆ ˆ

*1 Sn chUt l[ngtWt s@ch 3 khEng

trPn tr[t thot

nc tWt

ˆ ˆ ˆ ˆ ˆ

*2 Tng 3 trn

s@ch khEng hhng

ˆ ˆ ˆ ˆ ˆ

*Z Cqa s@ch s‚

cc thi?t bK trong

tnh tWt

ˆ ˆ ˆ ˆ ˆ

ˆ ˆ ] ] ]

94


95/159


S(N Th

&NH

CHiM

&IQM

CHU^ÊN

GIA THẢM

&jNH

CHiM

&IQM

,3/ ,@/ ,$/

,#/ ,2/

% * R , / \ % \ %

*6 C8 t nhUt \%

bFn cu cYn tWt

trong mJi phYng 3j

sinh

*%\ C8 t nhUt *bFn cu 3 \* chJ

tiBu nam trong

phYng 3j sinh nam

] ] ˆ ˆ ˆ

*%% C8 t nhUt mXtchu rqa c8 gPng

soi trong tnh tr@ngsq dLng tWt

ˆ ˆ ˆ ˆ ˆ

*%* C8 ; phYng

nc =ng trong

bnh ;Kt gn churqa

ˆ ˆ ˆ ˆ ˆ

*%R My sUy khE

khn lau tay ho|c

giUy lau tay =ngtrong hXp B gn

chu rqa

] ] ˆ ˆ ˆ

*%, C8 giUy lau tay

=ng trong hXp Wi

3i tUt c phYng 3jsinh

ˆ ˆ ˆ ˆ ˆ

*%/ +hYng 3j sinh ] ] ] ˆ ˆ

95


96/159


S(N Th

&NH

CHiM

&IQM

CHU^ÊN

GIA THẢM

&jNH

CHiM

&IQM

,3/ ,@/ ,$/

,#/ ,2/

% * R , / \ % \ %

n c8 ti =ng giUy

3j sinh

*%1 TUt c phYng

3j sinh cung cUp

thng rc s@ch s‚c8 np [c mN

b•ng ch


97/159


S(N Th

&NH

CHiM

&IQM

CHU^ÊN

GIA THẢM

&jNH

CHiM

&IQM

,3/ ,@/ ,$/

,#/ ,2/

% * R , / \ % \ %

dng nhn thUy 3o

ban 9m

R/ ThEng gi8 ca

cu thang tWt

ˆ ˆ ˆ ˆ ˆ

R1 Cu thang lWi i

[c trang tr ’p

nh sng tWt

ˆ ˆ ˆ ˆ ˆ

R2 Thang my

[c trang tr b9n

trong ’p c8 thEngtin 3x dKch 3L trong

khch s@n ph h[p

3i t{ng h@ng sao

ˆ ˆ ˆ ˆ ˆ

RZ C8 cc `uy

Knh 3x an ton

hng d€n sq dLng

an ton trong thang

my

ˆ ˆ ˆ ˆ ˆ

R6 &ijn tho@i gi

kh>n cUp ho|c

chuEng gi trong

tnh tr@ng ho@t Xng

tWt

ˆ ˆ ˆ ˆ ˆ

R%\ Tay 3Kn cu

thang 3 trong thang

ˆ ˆ ˆ ˆ ˆ

97


98/159


S(N Th

&NH

CHiM

&IQM

CHU^ÊN

GIA THẢM

&jNH

CHiM

&IQM

,3/ ,@/ ,$/

,#/ ,2/

% * R , / \ % \ %

my s@ch s‚ m

bo chc chn

R%% Thang my c8

bng ixu khiBn an

ton trong trngh[p mUt ijn

ˆ ˆ ˆ ˆ ˆ

R%* C8 cc cu

thang thang my

ri9ng bijt chokhch nh


99/159


S(N Th

&NH

CHiM

&IQM

CHU^ÊN

GIA THẢM

&jNH

CHiM

&IQM

,3/ ,@/ ,$/

,#/ ,2/

% * R , / \ % \ %

* !Wi i dnh ri9ng

B 3n chuyBn hnh

l

] ] ] ˆ ˆ

III1 0a 8lg : Bkg 6n/

% !Wi i ho|c ban

cEng b9n ngoibuFng ng

%% Sn tng

trn 3 tay 3Kn ban

cEng s@ch s‚ anton trang tr h[p l

3 trong tnh tr@ngtWt

ˆ ˆ ˆ ] ]

%* C8 hj thWng


100/159


S(N Th

&NH

CHiM

&IQM

CHU^ÊN

GIA THẢM

&jNH

CHiM

&IQM

,3/ ,@/ ,$/

,#/ ,2/

% * R , / \ % \ %

kh>n cUp

%1 &”n chi?u sng

trong trng h[p

kh>n cUp ho@t Xng

tWt

ˆ ˆ ˆ ˆ ˆ

%2 C8 bnh

cha chy d


101/159


S(N Th

&NH

CHiM

&IQM

CHU^ÊN

GIA THẢM

&jNH

CHiM

&IQM

,3/ ,@/ ,$/

,#/ ,2/

% * R , / \ % \ %

buFng * ging

*R TWi thiBu %, m*

Wi 3i phYng Pn

3 %Zm* Wi 3i

buFng Ei ho|cbuFng * ging

] ] ˆ ] ]

*, TWi thiBu %Z m*

Wi 3i phYng Pn

3 *,m* Wi 3ibuFng Ei ho|c

buFng * ging

] ] ] ˆ ]

*/ TWi thiBu *, m*

Wi 3i phYng Pn

3 R\m* Wi 3ibuFng Ei ho|c

buFng * ging

] ] ] ] ˆ

R )Xi thUt trong

buFng khch

R%Cqa ra 3o 3

bn lx cqa s@ch s‚trong tnh tr@ng tWt

ˆ ˆ ˆ ˆ ˆ

R* ChWt ho|c kh8a

an ton b9n trong

trong tnh tr@ng tWt

ˆ ˆ ˆ ˆ ˆ

RR C8 mt thn

ho|c thi?t bK thay

th? trong tnh tr@ng

ˆ ˆ ˆ ˆ ˆ

101


102/159


S(N Th

&NH

CHiM

&IQM

CHU^ÊN

GIA THẢM

&jNH

CHiM

&IQM

,3/ ,@/ ,$/

,#/ ,2/

% * R , / \ % \ %

tWt

R, C8 sP F thot

hiBm r‘ rng sau

cqa

ˆ ˆ ˆ ˆ ˆ

R/ Thi?t bK kiBm

sot ti?t kijm ijn

nng khi buFng

trWng

] ] ˆ ˆ ˆ

R1% TWi thiBu mXt

I ijn cho % thi?t bK

ijn

ˆ ˆ ˆ ˆ ]

R1* cm ijn anng t@i buFng ho|c

khi c8 y9u cu cho

cc thi?t bK ijn

] ] ] ] ˆ

R12 Sn nh s@ch

s‚ luEn trong ixu

kijn tWt sn [ctrang tr ho|c sq

dLng chUt liju ph

h[p 3i h@ng sao

ˆ ˆ ˆ ˆ ˆ

RZ Tng s@ch s‚

[c trang tr h[p

l ph h[p 3i h@ng

sao ca khch s@n

ˆ ˆ ˆ ˆ ˆ

102


103/159


S(N Th

&NH

CHiM

&IQM

CHU^ÊN

GIA THẢM

&jNH

CHiM

&IQM

,3/ ,@/ ,$/

,#/ ,2/

% * R , / \ % \ %

R6 Trn nh s@ch

s‚ [c trang tr

ph h[p 3i h@ng

sao

ˆ ˆ ˆ ˆ ˆ

R%\ &”n trn cqasI 3 cc thi?t bK

ijn s@ch s‚ trong

ixu kijn tWt

ˆ ˆ ˆ ˆ ˆ

R%% 5”m s@ch s‚khEng h hng 3i

lp tWi b9n trong

] ] ˆ ˆ ˆ

R%*% Hj thWng

thEng gi8 tWt

ˆ ˆ ] ] ]

R%** Hj thWng

thEng gi8 tWt hiju

`u s@ch s‚

] ] ˆ ˆ ˆ

R%R % ƒnh sng 3

chi?u sng tWt

ˆ ˆ ] ] ]

R%R* ƒnh sng 3

X chi?u sng c8

thB ixu chnh [ctrong ton bX buFng

ng |c bijt khu

3=c cqa bn lm

3ijc 3 bng ixu

khiBn u ging

] ] ˆ ˆ ˆ

103


104/159


S(N Th

&NH

CHiM

&IQM

CHU^ÊN

GIA THẢM

&jNH

CHiM

&IQM

,3/ ,@/ ,$/

,#/ ,2/

% * R , / \ % \ %

R%, & thi?t bK bo

chy thi?t bK tm

nhijt |t ng 3K tr

^trong trng h[p

khch s@n cao hPn

* tng_

ˆ ˆ ˆ ˆ ˆ

R%/ C8 tWi thiBu \%

buFng y thi?t

bK dnh cho ngi

tn tt

] ] ] ] ˆ

/ )Xi thUt buFngng /% & khEng gianB hnh l c8 gi

B hnh l trong tnh

tr@ng tWt

] ˆ ˆ ˆ ˆ

/*% T `un o

s


105/159


S(N Th

&NH

CHiM

&IQM

CHU^ÊN

GIA THẢM

&jNH

CHiM

&IQM

,3/ ,@/ ,$/

,#/ ,2/

% * R , / \ % \ %

3i ging Ei

/R* Dch c

ging ng rXng tWi

thiBu %m ' *m Wi

3i ging Pn%1m ' *m Wi 3i

ging Pn

] ] ˆ ] ]

/RR Dch c

ging ng rXng tWithiBu %*m ' *m Wi

3i ging Pn %1m ' *m Wi 3i

ging Ei

] ] ] ˆ ˆ

/, Ging khEngh hng chUt l[ng

ph h[p 3i h@ng

sao ca khch s@n

ˆ ˆ ˆ ˆ ˆ

// ChUt l[ng tu ging tWt

trang tr ph h[p 3i

h@ng sao ca khch

s@n

] ] ˆ ˆ ˆ

/1 &jm s@ch s‚chUt liju tWt

ˆ ˆ ˆ ˆ ˆ

/2 Gh? sofa trong ] ] ] ˆ ˆ

105


106/159


S(N Th

&NH

CHiM

&IQM

CHU^ÊN

GIA THẢM

&jNH

CHiM

&IQM

,3/ ,@/ ,$/

,#/ ,2/

% * R , / \ % \ %

buFng th[ng h@ng

ho|c gh? trong

phYng ng c8 chUt

l[ng tWt ph h[p

3i lo@i h@ng khch

s@n

/Z 7n 3 gh? lm

3ijc trong ixu kijn

tWt ph h[p 3i lo@i

h@ng khch s@n

ˆ ˆ ˆ ˆ ˆ

/6 7n trang iBmgh? gPng soi

trong ixu kijn tWt

ph h[p 3i h@ng

ca khch s@n

] ] ˆ ˆ ˆ

/%\ GPng soi c

ngi c8 chUt l[ng

tWt ph h[p 3i chUt

l[ng ca khchs@n

] ] ] ˆ ˆ

1 Thi?t bK ijn

trong buFng ng

1%% TV mu cYn

sq dLng tWt kch c

tWi thiBu %, inch

ˆ ˆ ˆ ] ]

1%* TV mu tWi

thiBu *% inch cYn

ho@t Xng tWt c8

] ] ] ˆ ˆ

106


107/159


S(N Th

&NH

CHiM

&IQM

CHU^ÊN

GIA THẢM

&jNH

CHiM

&IQM

,3/ ,@/ ,$/

,#/ ,2/

% * R , / \ % \ %

ixu khiBn t{ ;a

ho|c thi?t bK thay

th?

1* TV truyxn dng

truyxn hnh cpho|c truyxn hnh 3j

tinh miOn ph

] ] ] ˆ ˆ

1R% Z\ sW buFng

c8 t l@nh s@ch s‚ho@t Xng tWt

ˆ ] ] ] ]

1R* TUt c cc

buFng c8 t l@nh tWi

thiBu /\ lt s@ch s‚

cYn ho@t Xng tWt

] ] ] ˆ ˆ

1,% &ijn tho@i gi

tr=c ti?p trong nc

3 ùWc t? ho|c ùa

ijn tho@i 3i9n

] ] ˆ ] ]

1,* &ijn tho@i gi

tr=c ti?p trong nc

3 ùWc t?

] ] ] ˆ ˆ

1/ C8 ng ijn

tho@i gi nXi bX

trong khch s@n

] ] ˆ ˆ ˆ

107


108/159


S(N Th

&NH

CHiM

&IQM

CHU^ÊN

GIA THẢM

&jNH

CHiM

&IQM

,3/ ,@/ ,$/

,#/ ,2/

% * R , / \ % \ %

11 0nternet tWc X

cao trong buFng

] ] ] ] ˆ

12 7nh un nc

ho|c thi?t bK pha c

ph9

] ] ] ˆ ˆ

2 Cc thi?t bK

khc trong buFngng

% )Xi `uy buFng

ng

ˆ ˆ ˆ ˆ ˆ

* 7ng dKch 3L

phLc 3L t@i buFng

] ] ] ˆ ˆ

R 7ng DhEng `uUy

ry 3 biBn bo lm

buFng ho|c c8 bng

ijn thay th?

] ] ˆ ˆ ˆ

, Th=c Pn Wi 3i

dKch 3L phLc 3L t@i

buFng

] ] ˆ ˆ ˆ

/ Hng d€n sq

dLng TV 3 k9nh TV

] ] ˆ ˆ ˆ

1 Hng d€n sq

dLng ijn tho@i 3

k9nh ijn tho@i

] ] ˆ ˆ ˆ

2 % TWi thiBu mJi ˆ ˆ ˆ ] ]

108


109/159


S(N Th

&NH

CHiM

&IQM

CHU^ÊN

GIA THẢM

&jNH

CHiM

&IQM

,3/ ,@/ ,$/

,#/ ,2/

% * R , / \ % \ %

khch mXt gWi u

chUt l[ng ph h[p

3i h@ng khch s@n

2* TWi thiBu mJi

khch hai gWi uchUt l[ng ph h[p

3i h@ng khch s@n

] ] ] ˆ ˆ

Z% Ga tri ging

chUt l[ng tWt

ˆ ˆ ˆ ] ]

Z* Hai ga triging mXt ging

ho|c Wi 3i chn

lEng 3Kt chUt l[ng

tWt

] ] ] ˆ ˆ

6 Hai

tieu chuan ks

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