tikal forex broker contact center
DESCRIPTION
The Contact center system that you most have.TRANSCRIPT
CenterMeter The way
Brokers Gain More!
CenterMeter The way
Brokers Gain More!
Broker’s Challenges
cut operation cost
recruit more traders
maximize agents efficiency
Enhancing Service to Traders
Let us
lead your
way to profit!
We meet your Challenges Reduced costs of calls and better speech quality
CenterMeter charges $2 per agent per day only
Operates multiple AutoDialer calls using one or more lists,
increasing agents efficiency & reducing costs
Integration to trading systems – bettering brokers service
Real-time brokers management and activity monitoring
Agents exception activity alerts, real-time calls stats.
Call recording
Traders call local (homeland) numbers
Multi location trading rooms under one system
CenterMeter cloud contact center
CenterMeter offers the cloud based contact center software (SaaS),
the most advanced system for managing a contact center with a low monthly
cost, 99.9% availability and quick uptime installation. Our contact center:
Cuts the need to purchase and maintain a costly contact center, call
recording, call routing and complex telephony systems
Enables adding/subtracting extensions according to your needs on a
monthly basis
Offers limitless inbound/outbound calls without additional phone lines
CenterMeters’ main features
• Handle incoming, outgoing and blended call activity
• Agent’s calls and computer screen recording
• Automatic dialer for callback request or abandoned caller
Auto Dialer assures minimum idle time and maximum call results
by filtering fax/invalid/voicemail
• API integration to any 3rd party CRM/ERP or other system
• Dynamic map of agents location situated in the call center
• Call retrieve by: Caller ID, time, agent ID
• Survey system – Automatic customer satisfaction survey report
• Automatic call back to the caller phone
CenterMeters’ call center main features
• CTI integrated in any CRM and other required system
• Unlimited powerful Integral IVR engine
• 3 various messages: queue entrance, at router, while on-hold for
an agent
• Powerful report generator to monitor call center, agent’s &
queues’ performance
• Real-time reports to control and improve online performances
• Last hour statistical report at representative and queue level
• 7 various ringtones according to queue and agent
• Multi-Lingual ability
CenterMeters’ call center main features
• Agent can log in from any place through any phone line
(landline, mobile)
• Agent can log in to all queues
• Supervisor can listen and whisper to agent from any position
• Remote control - Supervisor can remotely force login/logout
Agent
• Supervisor can intercept calls from the queue and transfer it to
any extension
• Administrative authorization system for users
Full feature capability to initiate, track, schedule and report outbound calls through AutoDialer / PowerDialer:
Upload an excel file with thousands of numbers
excellent predictive dialing features
managers control over routing selected numbers to specific agents
service agents ability to “own” a customer
Filtering & reporting fax/invalid/voicemail
Assure minimum agent idle time and maximum call results
Your agents quickly become effective workers with superior time
management skills and excellent service provider
Power Dialer
The Solution & AdvantageQuality Index for enhanced Service Process
Financial Saving
Marketing Advantage
Efficient OperationsBetter Service
Tikal NetworksA Leader in VoIP Solutions
2004
Leaders in communications & contact centers systems
A wide range of IP telephony & call center systems
300 companies around the world
Crystal Clear™ - Advanced Asterisk-based IP PBX
Crystal Call Center™ - Innovative contact center
CenterMeter – Cloud Based Contact Center (SaaS)
Crystal Billing™ - Monitoring and charging calls system
Crystal Broadcast™ - Automatic voice message distribution
Crystal Manager™ - Advanced management Interface
Founded
Founders
Activities
Customers
Products
One-Stop-ShopOne System – One Interface
Powerful reporting & real time monitoring
Auto Call Distributor
Call & screen recording
Service from anywhere at any time
Predictive Auto Dialing
Multiple Systems & SoftwareDifficulty in guidance, Integration
& Operation
All the information in One Interface
Calls & Agents Status
Real time Reports
Queues screen
Real time call center plasma view
Business Continuity
System can be activated from
any site
Agent can log-in from any
telephone: Analog, cellular,
landline even a pay phone
DRP system
Business continuity any time anywhere
Competitive advantage
better service differentiation
Efficient operationsReal time monitoring,
control & guidance
Cutting costsOne system One Interface
No InfrastructureLower TCO
Increase Profitability
THANK YOUe-mail: [email protected]
Get Your Contact Center
Start A FREE Trial today !
www.CenterMeter.com