Tim Daly Contact Details: 30a Dartry Road, Dartry, Dublin 6

Phone: +353 (85) 246 0972

Email: timd0907@gmail.com

LinkedIn: https://ie.linkedin.com/in/tim-daly

PROFILE

I am an ambitious and goal-oriented graduate student with an MSc in Supply Chain Management. I have work experience within various industries and countries. I am dynamic and professional, with an ability to communicate easily with others. I am highly adaptable and motivated person, ready to take advantage of opportunities. Through my experiences I have developed excellent troubleshooting and analytical skills, along with always maintaining a positive attitude and a strong work ethic.

EDUCATION & TRAINING

Master of Science in Supply Chain Management. Result 1:1 (expected) 09.15-09.16

UCD Michael Smurfit Graduate Business School

Supply Chain Operations/ Procurement/ Project Management/ Negotiation/ Supply Chain Analytics

Major consultancy project carried out on environmental sustainability within Glanbia Agribusiness.

Honours Bachelor of Business Degree, Marketing. Result 2:1 09.05-06.09

Cork Institute of Technology

EMPLOYMENT SUMMARY

Topdeck Travel Europe 03.14-09.16

Topdeck is a European tourism company specialising in coach travel throughout Europe for 18-30 year olds.

Job title: On road crew/Driver

Managed the budget and spend for fuel, food and additional expenses for each individual trip. Performance was managed via KPI’s on customer service surveys, which was reflected in pay level.

Planned detailed route plans in compliance with EU driving regulations, across 24 countries. Conducted safety checks and where necessary repaired the coach and equipment.

Organised end-to-end trip itineraries together with a Tour Leader, ranging from 10 to 50 days in length. Integrating flexibility into plans in case of last minute changes.

Responsible for liaison with clients, suppliers and management team, to ensure passenger satisfaction and continuous process improvement.

Solved unforeseen problems as they arose. Took team leadership initiative in situations where necessary, while responsible for leading and organising groups of up to 50 people.

ISA Group - Immigration and Recruitment, Australia 07.12-02.14

ISA Group are an immigration and recruitment company, specialising in supplying international blue collar workers to Australia.

Job Title: Client Liaison Officer

Procured flights, accommodation and transport for candidates arriving in Australia, within budget.

Supervised the preparation and organisation of all documents and managing the entire process to ensure that candidates arrival/successful “onboarding” within the targeted timeline and budget.

Internal liaison with operational and HR staff to identify candidate needs and coordinated with Australian immigration services to secure visas, from contract signing to arrival of clients in Australia.

Developed and implemented new work procedures and expanded responsibilities, from other roles within the business.

Developed outstanding relationships with key stakeholders - overseas candidates, ISA Resourcing and clients.

Worked with a variety of businesses from small enterprises to large scale international mining and fabrication companies, which required development of a personalised approach for the recruitment of each individual.

Achievements:

Implemented new travel booking system which saved 20%+ on new candidates mobilisation.

Redesigned the end to end recruitment process to cut processing time from 9 weeks to 6 weeks.

Incorporated the positions of document collection and skills assessment into the liaison role, saving the cost of two additional employees and eliminating unnecessary processes.

Morris Corp, Australia 04.12-09.12

Morris Corp specialise in providing operations and utilities management for clients in remote mine sites.

Job title: Mine site Utilities coordinator,

Managed and planned operations/logistics for site cleaning, kitchen, bar and stores teams.

Liaised with main office in Perth to buy/order food, cleaning supplies; drinks; MRO, in order to keep a camp of 200+ people fed and watered.

Managed budget for each assigned area and worked within this.

Performed administrative tasks to ensure the day to day running of operations.

Irish Reserve Defence Forces (Part time) 05.02-05.11

Mentoring and training of civilian recruits up to a proficient level of competence in military activities.

Job Title: Corporal Rank (Training staff)

Developed agility and ability to adapt quickly to changing situations, tasks and challenges.

Honed my skills to think quickly on my feet, respond effectively and efficiently, exercising appropriate leadership and management skills.

Developed and applied leadership skills including: personal influence, building trust, motivation and comradery.

Built teamwork principles across groups of 10-30 soldiers. Created a positive, growth environment in support of training goals while also assuring the safety / welfare of each group.

Ebo Home Rescue Ltd, Cork, Ireland 04.11-09.11

Construction company working in the private and industrial sectors in the Cork County area.

Job Title: Leading Hand

Liaised with clients, site managers, suppliers and manufacturers to ensure all key stakeholders experienced a smooth and incident free construction experience.

Liaised with the Site Engineer and would order on his behalf – wood, nails, pipes, joints, plumbing materials and fine detail finishing; doors and paint

Provided clients with regular schedule updates, status reports and operational support.

Developed system for construction handover meetings with clients and managed the resolution of outstanding issues to assure customer satisfaction.

Ensured jobs were completed on time and within budget.

Managed maintenance duties for clients which ranged from residential to industrial areas.

ThinkEco, Australia. (Contract position) 09.10-03.11

An Australian company specialising in the sale and supply of eco-friendly biodegradable food containers.

Job Title: Sales Account Executive

Responsible for the success of end-to-end sales in a target driven environment.

Managed the full sales cycle process across a broad range of target markets relating to both 60 existing clients, with a primary focus on developing new business opportunities.

Lead generation, prospect qualification, scheduling, sales calls, detailed follow-up, relationship building and deal closing process. Responsibilities included monitoring and delivering personal revenue targets with weekly sales meetings and ‘creative ideas’ to ensure weekly KPI’s were met.

Amazon Ireland (Contract position) 10.09-04.10

Customer service for the UK and Irish market of Amazon.co.uk.

Job Title: Customer Service Assistant

Worked as part of a team to respond to customer needs and drive customer service targets for Amazon. Exceeded both weekly and monthly targets in performance and customer satisfaction.

Achieving a 98% service level on all incoming calls, resolving 30+ issues/hour.

Gained competencies in Amazon’s programmes, policies and practices and utilised this knowledge on a daily basis.

SKILLS OVERVIEW

Proficient: Word, Excel, MS Office, CRM systems (Texas, OTIS, Maximizer, Leap)

Working knowledge: MS Project

Driving Licences: Full clean car, motorcycle, commercial driver’s licence coach/truck

INTERESTS & HOBBIES

Motorcycles and Cars, Travel, Acting, Running and fitness, buying and selling vintage cars.

References available on request.