ICTStrategy

Citizen Business Data Technology Future

Local Government GovernanceHousing / Planning / Roads

Environment /Water / LibraryCommunity

Local Economy Public Lighting

FranchiseBuilding Control / Fire / Risk

Finance / HR

Shared Business Solutions that1. Reduces total cost of ownership2. Provides higher stability3. Provides increased security4. Gives greater overall controlIntegration solutionsThat can be utility software used across business units1. Standards2. Decision Making3. Service Delivery4. Knowledge Management

BusinessIntegration

Customer Services / Paperless Office / Field IntegrationDocument Management / Messaging

Data / Business Intelligence / Analytics

Digital precursor to Smart!

Smart

DigitaleGov

Improved, Intelligentengaging

Transformational

EfficientCost Savings

eGovernment• Online Services• Multiple Websites

Joined-up Government• Life Events• Back Office

reengineering

Open Government• Transparency,

Participation, Collaboration

• Community Engagement

Digital Government• Digital everything• Digital Natives

Smart Government• Sustainability• Affordability• Inclusivity

2000

2005

2010

2014

Global Themes

Resources

DemandsChallenge..

Digital Challenge• Need to spend our time with citizen rather than

servicing computers..• Look at our ICT investment – move from KTLO –

Transform• Release Resources• Inside the firewall – Increase Productivity• Outside the firewall – Service Enhancement• Move to common platforms / Shared Services

Cloud’s Business Enablers

Social Media

Mobility

Data and

connectivity

Big Data

2

1

6

5

4

3

What can Local Government “get” from the cloud

Cost Flexibility• Shift CAPEX to OPEX• Scale costs• Pay as you go…

Business Scalability• Rapidly scale up/down in response to events• Scale on-prem resources for efficiency

Business Agility• Speed to market (months

> days)• Quickly adapt to business

changes

Easy Consumption Model• Self service• Lower the barrier to

consumption

Connectivity• Strategically reinvent

customer relationships• Access new services that

improve business processes

Ability to Specialise• Context-driven Variability• User-defined experiences• Increases relevance

What are the big issues..

• Security• Data Protection• Portability of Data• Business Continuity• Complete / Maximise local Investment

Trends• Business Needs –

• Delivery of Stable systems• Experimentation • Agile / Prototyping v’s Commercial Off the Shelf / Large systems

• Consumerisation of IT – Shadow IT• Productivity• Experimentation• Social / Mobile

• Expectation of new Tech• Business driving IT decisions• Public Expectation – that we have all of this stuff already• My Home computer is more productive

Future• Smart Cities• Internet of Things• How are we going to store / transact all of the data?

The More data we have… the less we (have time to) Understand it