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Time for a little R & R (Revenue & Reviews) Yelp & Foursquare July 1, 2014 2:00 p.m. Heartland Payment Systems is the Lead Sponsor of all RES events. The ORA Restaurant Education Series (RES) provides members free access to educational events that help them sustain and grow their businesses and are developed based on member feedback. RES events support a key ORA initiative: the education of our members.

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If you’ve wondered whether you should expand your online footprint beyond your business’ website but aren’t quite sure how to proceed, the Ohio Restaurant Association (ORA) has your answer. The ORA Restaurant Education Series (RES) is presenting a free social media webinar series that will help you reach guests and boost your revenue. Each webinar in the series is dedicated to a different subject matter that will allow participants to focus on one social media platform at a time; to make decisions about which platforms work best for them; and to ask questions of Shon Christy, founder of Eat Drink Promote and host of all of the webinars in this series, one of the industry’s premier subject matter experts in online promotions.

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Page 1: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

Time for a little R & R(Revenue & Reviews)

Yelp & Foursquare

July 1, 20142:00 p.m.

Heartland Payment Systems is the Lead Sponsor of all RES events.

The ORA Restaurant Education Series (RES) provides members free access to educational events that help them sustain and grow their businesses and are developed based on member feedback. RES events support a key ORA initiative: the education of our members.

Page 2: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc
Page 3: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

How to Participate Today

• View, select and test your audio

• Submit questions

• Q&A addressed at the end of today’s session

• Everyone will receive an email with a link to view a recorded version of today’s session

• Your feedback is important! A survey will pop up after the close of the webinar. Please complete it.

Page 4: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

Shon Christy, Founder of Eat Drink Promote & Current President of Focal Point Social Media

[email protected]

330.247.2447

Meet our Presenter

Page 5: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc
Page 6: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

Sharing Experiences

• Yelp & Foursquare Stats

• Yelp & Foursquare Profiles

• Yelp & Foursquare Monitoring

• 3 Keys for IMPACT

• Examples

• Q and A

Page 7: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

The Stats - Yelp• 132 million average monthly users

• 35-54 largest age group on Yelp

• 47 million Yelp reviews

• 35% of reviews come from a mobile device

• 59% of Yelp searches on mobile

• 80,000 deals on Yelp

• 200,000 daily calls from Yelp

• 200,000 directions received from Yelp

Page 8: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

The Profile - Yelp

Page 9: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

The Profile - Yelp

Page 10: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

The Profile - Yelp

Page 11: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

The Dashboard - Yelp

Page 12: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

Activity

Page 13: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

Yelp Ads

Page 14: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

Reviews

Page 15: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

Check-in Offers

Page 16: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

Deals

Page 17: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

Upgrades

Page 18: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

Reservations - New

Page 19: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

The Stats - Foursquare• 50 million users

• 6 billion check-ins

• 1.7 million businesses on Foursquare

• 60 million venues

• 40 million tips left

• 1.4 million - Most liked Foursquare page - Starbucks

• 1 million+ - Most checked into venue - Atlanta International Airport

Page 20: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

The Profile - Foursquare

Page 21: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

Activity

Page 22: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

Activity

Page 23: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

Activity

Page 24: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

Check-in Specials

Page 25: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

ManagementSocial Media is an ingredient - Not an Entree

• Part of a Multifaceted Plan

• Promote • Print• On Premise • Email Signature• Direct Mail• Email Campaigns

Page 26: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

What are your customers telling other customers?

• Listen

• Respond

• Engage

Page 27: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc
Page 28: Time for a Little R&R (Revenue and Reviews) A Focus on Geolocation websites: FourSquare, Urbanspoon, Yelp, etc

Remaining Social Media Webinar Series sessions: Every Tuesday at 2:00 p.m. • July 8th Instagram - Pics and Profits• July 15th Pinterest - Pin to Win• July 22nd Google + - Just Another Pretty Facebook?                        • July 29th Mobile apps - So Many Apps. So Little Time.     

Other RES events• August 6th Is Franchising the Right Choice? 2:00 p.m.

Thank you!

Go to www.ohiorestaurant.org/res NOW to register!