time for a smarter order management system

1
Intelligent Customer Engagement Aggregate order information from multiple channels into a single source accessible anywhere. Increased Efficiency in Inventory And Order Promising Customized Commerce With global inventory visibility, leverage the best delivery and service opportunities from any source to meet customers’ expectations. Let customers choose how to purchase and receive: Utilizing inventory from all locations prevents backorders in one location while discounting excess inventory in another. Support the ways customers choose to interact: An omni-channel management foundation delivers truly superior customer experience while improving efficiency. Buy in store and ship to home. Custom combinations with countless possibilities Buy in app and pick up in store. Time for a Smarter Order Management System 1 2 3 Store Call Center Web Quickly integrate partners and define roles to incorporate them in the selling process. of CEOs believe they deliver superior customer experience. 80 % Only 8 % of their customers agree. 0 20 40 60 80 100 Discover How to Leverage Order Management for Superior Customer Experience. Visit http://resources.lightwellinc.com/smarter-order-management Cloud-based solutions enable faster time to value and smaller up-front investment. Please don’t transfer me! I need it tomorrow! Where’s my order?! 3 rd -Party Supplier

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Post on 04-Jul-2015

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An omni-channel order management foundation enables a truly superior customer experience while improving efficiency. An omnichannel order management system can aggregate order information from multiple channels into a single source and to support the ways your customers choose to interact. To learn more and discover how to leverage order management for superior customer experience, please visit http://resources.lightwellinc.com/smarter-order-management

TRANSCRIPT

Page 1: Time for a Smarter Order Management System

Intelligent Customer EngagementAggregate order information from multiple channels into a single source accessible anywhere.

Increased Efficiency inInventory And Order Promising

Customized Commerce

With global inventory visibility, leverage the best delivery and service opportunities from any source to meet customers’ expectations.

Let customers choose how to purchase and receive:

Utilizing inventory from all locations prevents backorders in one location while discounting excess inventory in another.

Support theways customerschoose to interact:

An omni-channel management foundation delivers truly superior customer experience while improving efficiency.

Buy in store and

ship to home.

Custom combinations

with countless

possibilities

Buy in app and

pick up in store.

Time for a SmarterOrder Management System

1

2

3

Store CallCenter Web

Quickly integrate partners and define roles to

incorporate them in the selling process.

of CEOs believe they deliver superior customer experience.

80%80%Only 8%

of theircustomersagree.

0

20

40

60

80

100

Discover How to Leverage OrderManagement for Superior Customer Experience. Visit http://resources.lightwellinc.com/smarter-order-management

Cloud-based solutions enable faster time to value and smaller up-front investment.

Please don’ttransfer me!

I need ittomorrow!

Where’s myorder?!

3rd-PartySupplier