TIME SESSIONS8.30AM - 9.30AM Registration & Breakfast Networking

11:45AM - 12:00PM Coffee Break Networking

1:30PM - 2:30PM Lunch Tit-a-Tat (Special Appearance) Allon Reich, Film producer; Producer of ‘Ex Machina’

9.30AM - 9.45AM

9.45AM - 10.00AM

10.00AM -10.30AM

10.30AM - 10.45AM

Opening Addressby Cheah Kok Hoong, Outsourcing Malaysia Chairman, Group CEO, Hitachi Sunway Information Systems Sdn. Bhd.Welcome Address by Organizing Chair - Zulfiqar Zainuddin, Managing Director, i2M Ventures Sdn. Bhd.Guest of Honour (Opening Remarks)by Minister of International Trade and Industry, Y.B Ignatius Darell LeikingSetting the Stageby Co-Organizing Chair - Raymond Devadass, CEO – Daythree Business Services Sdn. Bhd.

10.45AM - 11.15AM Keynote 1 : Industry 4.0 and it’s implicationsThe first Industrial revolution was water and steam, second- electric power, the third - electronics and information technology and now the Fourth Industrial Revolution is building on the third revolution. The digital revolution that has been occurring since the middle of the last century. It is characterized by a fusion of technologies that is blurring the lines between the physical, digital, and biological spheres. This session will present on the challenges and opportunities, the impact on businesses, impact on people, on governments and how it will shape the world. Speaker: Dato’ Seri Ivan Teh, CEO- Fusionex

12.00PM - 12.45PM Plenary 1: RETHINK! Business Strategies & Business ModelsIndustry 4.0 is nothing new but has started to gather more traction in the last couple of years. It looks ever more likely to come to life now and GBS businesses should prepare to make the most of the opportunities it presents and deal with the impact. Hear from this panel on the opportunities, strategies and business models that will help your organization in these times. Moderator: Dr.AJ Minai, CMO Panelists: Nivruti Rai, Country Head- Intel India Rick Harshman, Managing Director- APAC- Google Asia Pacific Pte Ltd Richard Seng – Vice President, Supplier Oversight Services (APAC)- JP Morgan Chase & Co. Joseph C. Tsai - Executive Vice Chairman, Alibaba Group

2:30PM - 3:00PM Keynote 3 : Leading the digital evolutionWhy shouldn’t the GBS organization lead the way? With all the talks on IR4.0, GBS companies should lead the way towards this trend and set the leadership in this trend. It perfectly fits the digital capabilities of an organization. Leading the way to automate using digital capabilities such as robotic process automation and cognitive computing.” In other words, understand the quantifiable costs and benefits of the technology and build a business case whenever possible. This session delves on the best practices in leading a GBS company in the digital evolution. Speaker: Shantanu Narayen, Chairman, President & Chief Executive Officer - Adobe

4:00PM - 4:45PM Plenary 3 : MEGATRENDS IMPACT The session will delve on the megatrends that will impact the GBS companies. Are the companies ready for this? This panel will explore in the areas of impact of the digital future, globalization, community living and the rise of innovative entrepreneurship.Moderator: Srikrishna Vadrevu, CEO, SigMax E ServicesPanelists: David Francis, Augmented + Virtual Reality Specialist - Head of APAC, Zappar Winnie Wong - MasterCard, Singapore Gowrishankar Chandrasekaran, Sourcing Director, Greater Asia Region Intel Technology India Pvt Ltd Vijoy Varghese, Chief Executive Officer, Asia Pacific-Chain IQ Group AG

12.45PM - 1.30PM Plenary 2 : IMPACT: People, Process & Technology The technological revolution has and will fundamentally alter the way we live, work, and relate to one another. The scale of cope and complexity and the transformation involved will be unlike what mankind experienced before. Learn how people, process and technology will be impact as a result of IR4.0, which will be felt by all stakeholders of the global polity, from the public and private sectors to academia and civil society.Moderator: Ian Ferguson, Partner, OlswangPanelists: Neeti Mahajan. Managing Director, Global Service Centre - HSBC Malaysia Geoffrey Lang, Global Head - Advisor Relations, Infosys, Australia Sabrina Sng, Senior Director, Market Development - Visa Worldwide Pte Ltd. Dr Carl Benedikt Frey, Co-Director and Oxford Martin Citi Fellow, Oxford Martin Programme on Technology Employment, University of Oxford Neal Cross, Managing Director and Chief Innovation Officer, DBS Bank

3:00PM - 4:00PM Featured Speaker - Professor Dr. Jomo Kwame Sundaram

4:45PM - 5:30PM Closing Remarks and Networking

11.15AM - 11.45AM Keynote 2 : REACT! All businesses will face the Industry Revolution 4.0. How would businesses to react to this? The manufacturing industry will be one of the major industries being impacted by this. Business leaders are wondering how it will impact their company. This session will talk about how GBS companies need stay ahead and the number of ways to respond to the changes. Speaker: Dr. Farouk Abdullah, Chief Data Scientist & Country Head Malaysia & Singapore, Natural Intelligence Solutions Sdn Bhd