tips for better communication - series 2: how to listen
TRANSCRIPT
Tips for better communication II
How to listen!
Tips for better communication: a 4-part series
Series 1: Building empathy
Series 3: How to ask
Series 4: How to understand messages
Executive Coach International Pte Ltd – www.liveyourmark.com
Listening seems like a natural skill,
nevertheless we tend to be more engaged
with our own thoughts than with what
another person is saying. For mindful
listening, we have to put our full focus
and attention to the other person to
truly hear what she or he is
communicating. Therefore…
Executive Coach International Pte Ltd – www.liveyourmark.com
Create a calm space
Put aside the things that
distract you,
e.g. your cell phone,
laptop, remote control,
etc.
If you are not able to
focus at the moment,
choose another time for
the conversation.
Executive Coach International Pte Ltd – www.liveyourmark.com
Focus on the other person Listen with the willingness
to understand the perspective
of the other person.
Let the other person express
their full thoughts instead
of interrupting or completing
his or her sentences.
Ask open questions to
encourage the dialogue.
Executive Coach International Pte Ltd – www.liveyourmark.com
Listen to everything
Listen to more than just
the content; hear the
clues behind the words.
That also includes:
- the tone of the voice,
- emotional content,
- energy behind words,
- and body language.
Executive Coach International Pte Ltd – www.liveyourmark.com
Listen with your whole body
Listen with your:- ears,- eyes,- and heart.
Have an inner body
awareness.
Have a sense of your own
arising feelings, thoughts,
and body sensations as they
may affect your way of
thinking.
Executive Coach International Pte Ltd – www.liveyourmark.com
Acknowledge what has been said Before responding take a mindful breath. Pausing will be beneficial.
Do not comment, judge or make quick conclusions.
Paraphrase what the other person has said.
Be patient.
Executive Coach International Pte Ltd – www.liveyourmark.com
As we are most of the time focused to wait for
someone to finish talking so we can add our own
opinion, we might miss the core messages of what
has been said.
Mindful listening brings openness to the other’s
perspective and increases awareness of our own
arising judgments.
Executive Coach International Pte Ltd – www.liveyourmark.com
The aim of mindful listening is to give the
speaker your full attention without interrupting
or interfering in the other’s points. It is
important to involve all of your senses and
concentrate on the communicated messages and
gestures to get the whole picture.
Executive Coach International Pte Ltd – www.liveyourmark.com
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