Tips for Good Emails

1) Be conscise and to the point 2) Answer all questions and pre-empt further question. 3) Spelling and grammar

4) Make it personal

5) Answer swiftly

6) Do not attach unnecessary files

7) Use proper structure and layout.

8)Do not overuse the high priority option

9)Do not write in Capitals.

10)Do not leave out the message thread. 

11) Do not overuse reply to all

12) Careful with the use of bcc

13) abbreviations and emoticons.

14)Do not copy a message or attachment without permission. 15) Use a meaningful subject

16)Use active instead of passive

17) Avoid long emails/sentences

18)Keep your language gender neutral 19) Add disclaimers to your emails.

* Read the email before sending it.  

Active and Passive Sentences

http://www.towson.edu/ows/activepass.htm 

http://monash.edu.au/lls/llonline/grammar/engineering/passive/1.0.xml

Taskshttp://www.englisch-hilfen.de/en/exercises/active_passive/passive_sentences1.htm

http://www.englishclub.com/grammar/verbs-voice_quiz.htm  http://www.englishpage.com/verbpage/activepassive.html

Email- Reply

You have received an email asking about WTTP

programme. He wants to know more about the whole

programmed including the allowance, accommodation,

and duration as well as job prospect. Please reply to

this person accordingly.

You have received an email asking about the

budget for the facility department as the

department needs to get a new LCD and speaker.

The person in charge wants to know what the

procedures to apply for the budget are and how

the money will be given to the department.  Please

advise on the matter and put the responses in your

email.

1) You have received an email requiring if it is

possible for the Facility department to provide

10 LCDs and speakers to be used for a

conference. You also have to provide 5 TVs for

the conference for the video viewing. Reply to

the email stated how many LCDs and speakers

do you have and what are the solutions given

regarding to the television.

1)   You have received an email from a client asking

why she has not received the materials for the

training as promised. She needs to use the materials

the next day and is not happy to realise that they

are not arrived yet. Please reply to the email stated

what you can do to solve the problem and when the

materials will be sent to the place.