tips for writing and conducting appraisals the ducommun
TRANSCRIPT
Tips for Writing and Conducting Appraisals thepp
Ducommun Way
Tips for Managers
January 14, 20152
January 14, 20153
Performance Management atPerformance Management at Ducommun
• Drive Organizational Development through:– Empowerment– Authentic Leadership– Authentic Leadership– Purpose-driven Performance– Talent Development and Continuous Learning
• Expectations of Managers: Year round• Expectations of Managers: Year round communication:– Setting expectations and Goal setting
Feedback Coaching and Co nseling– Feedback, Coaching, and Counseling– Performance appraisals– Corrective action
January 14, 20154
Why? Latest research reaffirms……
• Effective Performance Management drives RESULTS:– Sustained Financial Performance
• Increase Shareholder Value• Predictable Operating Margins of the cycle• Excellent Asset Management
Preferred Supplier– Preferred Supplier– Employer of Choice
January 14, 20155
Learning Objectives
• Writing and Conducting Performance AppraisalsAppraisals– Benefits of Annual Appraisal Process
Roles and Responsibilities– Roles and Responsibilities– Preparation
Writing the Appraisal– Writing the Appraisal– Having the Discussion
January 14, 20156
Performance Management Cycle
January 14, 20157
Annual Performance ManagementAnnual Performance Management Timeline
January 14, 20158
Benefits of Annual Appraisals
• Writing and Conducting Performance AppraisalsAppraisals– Benefits of Annual Appraisal Process
Roles and Responsibilities– Roles and Responsibilities– Preparation
Writing the Appraisal– Writing the Appraisal– Having the Discussion
January 14, 20159
Why give appraisals at all?
• Benefits for Manager and Ducommun– Documentation– Employee Development– Employee Development– Coaching and Feedback– Legal Protection
Motivation for employee– Motivation for employee• Benefits for Employee
– DirectionF db k f– Feedback on performance
– Input and discussion– Job Enrichment
January 14, 201510
Roles and Responsibilities
• Writing and Conducting Performance AppraisalsAppraisals– Benefits of Annual Appraisal Process
Roles and Responsibilities– Roles and Responsibilities– Preparation
Writing the Appraisal– Writing the Appraisal– Having the Discussion
January 14, 201511
Roles and Responsibilities
• Employee’s role– Understand and own the process
Complete Self appraisal if applicable– Complete Self-appraisal, if applicable– Prepare for evaluation meeting with manager– Listen to feedback without becoming defensive and
d t di f bj tiensure understanding of objectives– Understand the contribution you have made to the
performance of the organization– Engage in the conversation– Think about your own development needs. Discuss
them with your manager.
January 14, 201512
Roles and Responsibilities
• Manager’s role– Understand and own the process– Review Self-appraisal and other data points– Review Self-appraisal and other data points– Clearly define expectations– Ask HR and peers for advice throughout the process
Formally recognize accomplishments and challenges– Formally recognize accomplishments and challenges– Review/Discuss performance improvements and
professional development– Relate employee results to your team’s performance– Relate employee results to your team s performance– Don’t treat as a task, but as a team improvement process
January 14, 201513
Preparation
• Writing and Conducting Performance AppraisalsAppraisals– Benefits of Annual Appraisal Process
Roles and Responsibilities– Roles and Responsibilities– Preparation
Writing the Appraisal– Writing the Appraisal– Having the Discussion
January 14, 201514
January 14, 201515
January 14, 201516
January 14, 201517
Ducommun-wide Competencies
• What are competencies? Knowledge, skills and personal attributes that contribute to an individual’s success in a particular jobindividual s success in a particular job.
• Derived from Ducommun’s core values• Builds culture – What it’s like to work here• Builds culture – What it s like to work here.• HOW work gets done.• Core for recruitment on-boardingCore for recruitment, on boarding,
training/development, performance management/rewards, HRR (succession).
January 14, 201518
Ducommun-wide Competencies
All exempt or salaried employees•Such as Managers, Professionals, etc.
Non-exempt or hourly employees•Such as Production Workers
1. Accountability/Job Performance/Business Acumen
2. Authentic Leadership3. Honesty/Professionalism/Respect
1. Attendance2. Adherence to policy/Safety
standards/Honesty3. Teamwork/Working y p
4. Teamwork/Working relationships/Trust
5. Initiative/Continual Improvement6. Communication/Interpersonal Skills
grelationships/Trust
4. Initiative/Continual Improvement5. Communication/Interpersonal skills6. Job Skills and knowledgep
New appraisal forms created for Exempt and non-exempt employees!!
g7. Productivity8. Quality
January 14, 201519
Preparation• Manager
– Understand the importance and prepare appropriately– Review performance, gather inputp , g p– Compare behavior to competencies– Ask employee to prepare a self-appraisal– Allow plenty of time for discussion– Pick a private location and eliminate Interruptions– Ask employee for opinions/comments first, then respond with
feedbackProvide specific examples and discussion points– Provide specific examples and discussion points
– Don’t surprise the employee with criticism he/she hasn’t heard before. Coach all year long.
January 14, 201520
Preparing for Tough Meetings
January 14, 201521
Preparation
• Employee– Understand the
importance and prepare appropriatelyReview performance– Review performance
– Recognize strengths and weaknesses
January 14, 201522
Writing the Appraisal
• Writing and Conducting Performance AppraisalsAppraisals– Benefits of Annual Appraisal Process
Roles and Responsibilities– Roles and Responsibilities– Preparation
Writing the Appraisal– Writing the Appraisal– Having the Discussion
January 14, 201523
Writing the Appraisal• Tips to ensure a successful written appraisal:
– Be honest– Be fair– Consider all performance-related activity from the year:
• Previous appraisal• Journal entries/notes to file• Review performance related documents• Review performance-related documents
– Should an employee on an active Written Warning get a 3.0+ evaluation?• Review goals and objectives from previous year• Significant accomplishments, notes from internal/external customers
D ’t il hi– Don’t pencil whip• If you wrote the appraisal in less than 5 minutes….
January 14, 201524
Writing the Appraisal
• Tips, cont’d…– Write specific comments especially if the– Write specific comments, especially if the
particular rating is below or above average– Discuss with HR the necessity of placing theDiscuss with HR the necessity of placing the
employee on a PIP– Write development objectives as neededWrite development objectives as needed
January 14, 201525
Writing the Appraisal: Biases
• What is Rater Bias?– Factors we allow to inappropriately influence– Factors we allow to inappropriately influence
our evaluation of an employee.
January 14, 201526
Writing the Appraisal: Biases
• Types of Biases– Past Record– Compatibility/Similarity to Me– Recency– Membership in Weak TeamMembership in Weak Team– Halo/Horn Effect– Central Tendency– Leniency Error– Rate to Justify Pay
January 14, 201527
Writing the Appraisal: Biases
• Past Record– Past reviews were poor/good but current– Past reviews were poor/good but current
year’s performance was not. Tend to rate the same as in the past.p
January 14, 201528
Writing the Appraisal: Biases
• Compatibility/Similar to Me– Tendency to rate an individual more positively– Tendency to rate an individual more positively
if they have similarities or interests that are compatible with the rater.p
January 14, 201529
Writing the Appraisal
• Tips, cont’d…– Write specific comments especially if the– Write specific comments, especially if the
particular rating is below or above average– Discuss with HR the necessity of placing theDiscuss with HR the necessity of placing the
employee on a PIP– Write development objectives as neededWrite development objectives as needed
January 14, 201530
Writing the Appraisal: Biases
• Recency– Rating is decided based on recent events or– Rating is decided based on recent events or
incidents rather than a consideration of performance over the full year.p y
January 14, 201531
Writing the Appraisal: Biases
• Membership in a Weak Team– Individual is rated poorly due to the– Individual is rated poorly due to the
performance of the team. Problem if the employee is actually contributing and p y y gperforming highly.
January 14, 201532
Writing the Appraisal: Biases
• Halo/Horn Effect– Halo Effect – High performance in one area– Halo Effect – High performance in one area
influences the view of overall performance as high.g
– Horn Effect – Poor performance in one area influences the view of overall performance as poor.
January 14, 201533
Writing the Appraisal: Biases
• Central Tendency– Tendency for a y
manager to rate all of their employees at the same levelsame level.
– Ex. All ratings are from 2.8 to 3.2/or all are rated above 4.0, etc.
January 14, 201534
Writing the Appraisal: Biases
• Leniency Error– Manager rates an employee too positively– Manager rates an employee too positively.
January 14, 201535
Writing the Appraisal: Biases
• Rates to Justify Pay– Tendency to rate high/low based on the salary– Tendency to rate high/low based on the salary
the individual is making and not on performance.p
January 14, 201536
Writing the Appraisal: Document
• Impact of Document– Compensation
Employment Decisions– Employment Decisions• Promotions, Demotions, RIF’s, Re-Hires, Terminations
– Provides Legal ProtectionW i t tl i t t d d• We consistently communicate standards
• We give timely feedback• We allow employees to correct performance• We consistently measure performance accurately• We consistently measure performance accurately• Keep in mind! What’s in writing can be used for us or against
us
January 14, 201537
Having the Discussion
• Writing and Conducting a Performance AppraisalAppraisal– Benefits of Annual Appraisal Process
Roles and Responsibilities– Roles and Responsibilities– Preparation
Writing the Appraisal– Writing the Appraisal– Having the Discussion
January 14, 201538
Having the Discussion
• Tips for having a successful appraisal discussion– Engage employee in the conversation. Build rapport early– Create “we” mentality– Create we mentality– Listen and make eye contact– Ask employee to recap year’s performance
Recap previous objectives– Recap previous objectives– Note successes with specific examples– Identify gaps with specific examples
Set new objectives– Set new objectives– Take your time– Balance the discussion (positive and development topics)
January 14, 201539
Having the Discussion: BuildingHaving the Discussion: Building Rapport
• Building rapport is the process of establishing a sense of mutual trust and understanding with another person.
• How?• How?– Smile. Pay attention to your body language– Control your emotions during the discussion
Allow the employee to talk– Allow the employee to talk– Listen intently– Check for understanding by summarizing the conversation
Vie the disc ssion as an opport nit not a d t– View the discussion as an opportunity not a duty
January 14, 201540
Having the Discussion
January 14, 201541
Having the Discussion
January 14, 201542
Having the Discussion
January 14, 201543
Having the Discussion
• End of Meeting– Encourage good performance– Encourage good performance– Lay out action plans, especially for those not
meeting expectationsmeeting expectations– Communicate outcome of objectives not met– Confirm understanding– Confirm understanding– Talk about $$
January 14, 201544
Summary• No Surprises• Don’t Treat as the process as a Task• Be Honest and FairBe Honest and Fair• Consider Rater Biases• Plan Ahead• Solicit Feedback• Solicit Feedback• Engage Employee in the Discussion• Make Eye Contact• Gain Agreement• Gain Agreement• Legal Document• Live Document
January 14, 201545
Tips covered
• Writing and Conducting Performance AppraisalsAppraisals– Benefits of Annual Appraisals Process
Roles and Responsibilities– Roles and Responsibilities– Preparation
Writing the Appraisal– Writing the Appraisal– Having the Discussion
January 14, 201546