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Author Details (please list these in the order they should appear in the published article)
Author 1 Name: Satyendra C PandeyRole: LecturerDepartment:University/NALSAR Town/City: BhubaneswarState (US only):Country: INDIA
Author 2 Name: Dr. Andrew DuttaRole: Associate Professor, OB & HR AreaDepartment:University/Institution: Xavier Institute of ManagementTown/City: BhubaneswarState (US only):Country: INDIA
NOTE: affiliations should appear as the following: Department (if applicable); Institution; City; State (US only); Country.No further information or detail should be included
Corresponding author: Satyendra C. PandeyCorresponding Author’s Email: [email protected]
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Biographical Details:
Satyendra C. Pandey is a Doctoral Student at the Xavier Institute of Management, Bhubaneswar, India. He holds a MBA from the Xavier Institute of Development Action and Studies (XIDAS), Jabalpur, India, where he was awarded a Gold Medal for academic excellence. His research focuses on knowledge management, organizational capabilities and organizational structure. He has presented papers at many national and international conferences and has attended various workshops on research methods and statistical tools and techniques. He has published his work in journals of international repute like Journal of Knowledge Management and Strategic HR Review. Satyendra C. Pandey is the corresponding author and can be contacted at: [email protected]
Dr. Andrew Dutta is a Post Graduate in Business Finance from University of Calcutta and was awarded a Gold Medal for ranking first in the University and academic excellence. He completed his MTP from IIMT specializing in Human Resource Management. Andrew was a Visiting Research Scholar to Bentley University, Massachusetts, USA in 2004-05 where he developed his doctoral thesis in Management. Before joining academics, Andrew worked in the advertising industry for few years. He has publications in reputed national and international journals and chapters in edited books along with presentations in national and international conferences. Apart from teaching and research, Andrew is also involved in training in corporate and Government sector and providing consultancy through XIMB.
Knowledge Infrastructure Capabilities and Knowledge Management: Case of an Indian Public Sector Undertaking
Structured Abstract:
Purpose – The paper aims to empirically examines how knowledge infrastructure capabilities play a supportive role in
the knowledge management initiatives of a public sector undertaking in India.
Design/methodology/approach – The study is built mainly around a “how” question, related to the role of
infrastructure capabilities in knowledge management within an organisation embedded in its social context. A single
case study strategy has been used; the study adopts an exploratory approach through semi-structured in-depth
interviews, document and archival analysis, and non-participant direct observation.
Findings – Findings from the case study highlight the role and importance of knowledge infrastructure capabilities in
knowledge management initiatives. Structure has been found to be a significant factor in knowledge management
initiatives along with culture and technology.
Research limitations/implications – The paper reports on one case study from one public sector company in India.
Future studies can compare the results of the study within the same sector or compare across private sector
companies from India in similar industry type.
Practical implications – As knowledge management in public sector companies of India is still in the initial stages, this
study can help the senior management of these companies to understand the role of knowledge infrastructure
capabilities in knowledge management initiatives.
Originality/value – This paper adds empirical insight from an Indian point of view to the limited existing literature on
KM in public sector companies.
Keywords: Knowledge Management, knowledge infrastructure capabilities, public sector companies, culture,
structure, technology, India
Article Classification: Research Paper
For internal production use only
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