For More Information about the Title VI Program:

Department of Driver Services (DDS)Attn: Title VI Coordinator2206 East View ParkwayP.O. Box 80447Conyers, GA 30013 Email: TitleVICoordinator@dds.ga.gov Fax: (678) 413-8773 Attn: Title VI CoordinatorOr visit us on the Web at:https://dds.georgia.gov/title-vi-and-dds

There are many forms of discrimination basedon race, color, national origin, sex, age, low-income, limited English proficiency or disabilitythat can limit the opportunity of individuals togain equal access to services and programs. Inoperating federally assisted programs, arecipient cannot discriminate either directly orthrough contractual means by:

· Denying programs, services, financial aidsor benefits to those qualified; · Providing a different service, aid, orbenefit; or providing them in a mannerdifferent than they are provided toothers, or, · Segregating and separately treatingindividuals in any manner related to the receiptof any service, financial aid or benefit.

Our Mission at DDS is to provide securedriver and identity credentials to ourcustomers with excellence and respect.

The Title VIProgramand You

What DiscriminationDoes the Title VIProgram Prohibit?

DDS MISSION STATEMENT

TITLE VITITLE VICIVIL RIGHTS ACTSCIVIL RIGHTS ACTS

Provide the name of the allegeddiscriminatory institution, and/orhis/her official job title, and adescription of the issues. Please includethe names of witnesses or anyone whocan clarify the circumstancessurrounding your complaint.

alleged act of discrimination (date when thecomplainant(s) became aware of the alleged

discrimination; or the date on which thatconduct was discontinued, or the latestinstance of the conduct). Should a third

party write and sign the complaint onbehalf of complainant, include that person’s

name, address, telephone number andhis/her relationship to complainant. Ifcomplainant is unable or incapable of

providing a written statement, a verbalcomplaint of discrimination may be made to

the Title VI Program Coordinator. Underthese circumstances, the complainant willbe interviewed, and the Title VI Program

Coordinator’s office will assist thecomplainant in converting the verbal

allegations to writing.

Complaints received by fax or e-mail will beacknowledged and processed, once the

Complainant has been identified andhis/her intent to proceed with thecomplaint have been established.

Title VI Program complaints also may behand delivered to DDS' Title VI Program

For allegations received verbally or bytelephone, the complaint must be reduced

to writing. A Title VI Program complaintform will be forwarded to the complainant

for completion and signature. Thecompleted form may be returned to the

Title VI Program Coordinator forprocessing.

Within five (5) days of receipt of thecomplaint, The Title VI Program

Coordinator will send an acknowledgementletter to the complainant and begin

processing the complaint.

The Title VI Program Coordinator will notify

Office for processing.

the complainant of the outcome of theinvestigation.

Any person, or group of persons, or entity thatbelieves they have been subjected to

discrimination prohibited by Title VI Programnondiscrimination provisions may file a

written complaint with Georgia Department ofDriver Services (“DDS”) Title VI Coordinator.

A person may also choose to file a separatecomplaint with the Federal Motor Carrier

Safety Administration, Office of Civil Rights, ifthe complainant is not satisfied with DDS’

response.

A formal complaint must be filed within 180calendar days of the alleged occurrence or

when the alleged discrimination becameknown to the complainant and must meet the

following requirements:

What is the Title VI Program?

The Title VI Program is a component of the CivilRights Act of 1964, and related

nondiscrimination authorities, which protectsindividuals from discrimination based on race,color, national origin, sex, age, disability, low-income and limited English proficiency (LEP) in

programs that receive Federal financialassistance.

How Can I file a DiscriminationComplaint?

Complaint shall be in writing on a form

Include complainant’s name, address and

provided by DDS and signed by the complainant(s) or his representative.

telephone number, date of the

Office of Title VI Program CoordinatorP.O. Box 80447

Conyers, Georgia 30013E-mailed to: TitleVICoordinator@dds.ga.gov

Fax to: (678) 413-8773Attention: Title VI Coordinator

The complaint may be mailed to: