tma world eclass webinar: working virtually: core principles for success
DESCRIPTION
The revolution in new technologies not only reduces the cost of communications, but makes possible the borderless digital workplace – across buildings, across cities, across country and even across continents. Virtual working is rapidly becoming the ‘new normal’ for executives, managers and individual contributors, but it is severely testing old ways of thinking and doing. This TMA World e-Class webinar introduces a set of five principles (the PRIME principles) for effective virtual working. The principles apply to all organizational levels and to all roles that involve virtual communications. To find out more about virtual working best practices, or any other skills you would like to develop to thrive in the borderless workplace, contact us today: [email protected]TRANSCRIPT
Terence Brake
Head of Learning & Innovation
TMA World
Working Virtually Core Principles For Success
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Welcome
Author: Where In The World Is My Team? Making a Success of Your Global Virtual Workplace. Jossey-Bass, 2009 Virtual Experience: Worked from home office with all corners of the world for the last 18 years
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For those of you who don’t know us:
TMA World
We offer authoritative and versatile learning solutions for
companies looking to develop high-performing talent for the
new digital, borderless workplace.
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What Is This Webinar About?
Is Not About:
• Setting up a virtual office
• Running a virtual meeting
• Writing good e-mails
• Using a webcam
• Six Cs of Team Collaboration - see book ;o)
It Is About:
• Core underlying principles to adopt for effective virtual working in the increasingly borderless workplace:
Across-City
Across-Country
Across-Continents
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Principles Defined
“Fundamental norms, rules, or values
that represent what is desirable and
positive for a person, group, organization, or community.”
BusinessDictionary.com
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Virtual Work Defined
“work done outside of the
traditional physical office
or workspace.”
Manpower
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The PRIME Principles
The People Principle
The Reality Principle
The Inclusion Principle
The Momentum Principle
The Easy Principle
P E O P L E
Reality
EASY INCLUSION
M mentum
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People
People Principle:
Focus on connecting, not connections
Think quality, not quantity
Give, don’t just take
P E O P L E
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People
Think quality, not quantity
Analyze your network – strong ties/weak ties mix, superconnectors, diversity, complementary knowledge and skills, creativity and insights
Reach out rather than wait for an invitation, explain benefits for both
Give, don’t just take
Help others first
Show gratitude and sincerity, collaborate, build trust
Don’t keep score
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Reality
Reality Principle:
Determine what’s real from what’s imagined
Beware the stories you tell yourself
Check for bias bugs
Reality
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Reality
Beware the stories you tell yourself
Be careful how you close the gaps in your knowledge of others – get from interpersonal ‘mush’ to interpersonal clarity
Encourage quality conversations to minimize distortions, don’t just talk
Check for bias bugs
Mindset
Fears
Similarity
Proximity
False attributions
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Inclusion
Inclusion Principle:
Communicate to bridge distances
Keep assumptions of similarity in check
Understand the preferences of others
INCLUSION
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Inclusion
Keep assumptions of similarity in check
Be aware of the signals you’re not receiving
Be cautious of superficial understanding
Show respect by wanting to know the person, not just his or her e-mail address
Understand the preferences of others
Create opportunities for learning about each other’s preferred ways of using technology, communicating, giving and receiving feedback, problem solving, etc.
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Momentum
Momentum Principle:
Keep the energy flowing
Minimize uncertainty
Deal with conflict sooner rather than later
M mentum
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Momentum
Minimize uncertainty
Take responsibility for clarity about what, why, who, when, where and how?
Update regularly and frequently
Remember that the risks of over-communicating are far less than those of under-communicating
Deal with conflict sooner rather than later
Be proactive to prevent conflict
Listen and look for weak signals that indicate potential conflict
Use real time communication when possible
Don’t let communication frequency slow down
Practice self management, restraint
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Easy
Easy Principle:
Make life easy for yourself and others
Take responsibility for communication
Help connect the dots, for yourself and others
EASY
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Easy
Take responsibility for communication
Take extra care with articulation, tone, grammar, etc.
Focus on shared understandings, not cleverness
Be transparent; avoid making your virtual colleagues read your mind
Help connect the dots, for yourself and others
Communicate the big picture as well as the details
Switch ‘seats’, provide context to help understanding - what do others need to know to make sense of what I am saying
Create regular opportunities for the sharing of interpretations and perspectives
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The PRIME Principles
People: Focus on connecting, not connections
Reality: Determine what’s real from what’s imagined
Inclusion: Communicate to bridge distances
Momentum: Keep the energy flowing
Easy: Make life easy for yourself and others
P E O P L E
Reality
EASY INCLUSION
M mentum
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Thank You
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Q&A
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Contact us at [email protected]
or Terry directly at [email protected]
Get in touch!
Please visit our website
www.tmaworld.com
TMA World is a leader in developing talent for the global workplace.
Thank you for your participation
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TMA World is a leader in developing talent for the global workplace. Across 50 countries we apply a blend of experiential workshops and e-learning methodologies to enable individuals at all levels to lead and collaborate across distances and difference:
Develop leaders - who possess appropriate global mindsets and competencies
Engage global teams - to collaborate seamlessly and support international growth
Achieve consistency - across cultures, methodologies and management
Harmonize cross-border relationships - both internally and externally
Unify your people - to enable the free flow of ideas and skills globally
To find out more about how we can help you address your learning and development challenges, please contact us at [email protected] or visit our website www.tmaworld.com
London New York San Francisco Hong Kong Singapore Bangalore Moscow
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TMA World Publications
Written by Terence Brake, President, TMA World-Americas
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