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This PowerPoint show is the professional presentation of an

executive who can take the performance of your company to

new levels.

Jason D. GroomsJason D. Grooms2552 Meadow Oaks Loop Clermont, FL 34714 (863)514-4642 [email protected]

Executive Resume Presentation

“The workforce performance of an organization and its

individuals is not only key to today’s financial results, but imperative to the long term

health of any company.”

-J. D. Grooms


Why should you hire me to develop your organization’s performance, training and quality efforts?

Four simple words:

The cornerstones of everything I do and the core of what I will drive for you.


“Jason brought a level of professionalism and expertise to the company we did not have prior to his

arrival and developed the same throughout his entire team.”

- M. Tripp, EVP Contact Center Operations,Connextions, Inc.

Leadership


Decreased training attrition from an average of 26% to less than 8% in under a year saving an estimated $1.15M annually.

Increased new hire show rate for major call center from 73% to 90% through root cause analysis.

Instructional system design of over 3 dozen modules, manuals, system guides, facilitator guides, and self paced training courses.

Over 10,000 hours of classroom facilitation and training time (approximately 3,500 people personally trained)

Highlighted Accomplishments


“[Jason’s] command of adult learning theory, quality process improvement

and leadership development is exemplary…”

- M. Tripp, EVP Contact Center Operations,Connextions, Inc.

Creativity


Independent Consultant Training and Performance Consultant

CONNEXTIONS, Inc. Training and Quality Manager

CBIZ Benefits and InsuranceTraining and Employee Development Director

The Disney CompanyTraining Coordinator/Developer

Career History (1996-2008)


“Jason is one of those unique individuals who can effectively

translate his [training and quality] material to the level of the

participants in the group, whether they be top management or front

line employees.”-R. Sjolseth, President

Organizational Transformations

Vision


• Led the training, development and quality efforts of a ramp up of over 300 new call center employees in 3 months for a major pharmaceutical company.

• Opened a new 400+ employee call center with 6 week new hire

training and floor coaching period. Employees were the highest rated employees in sales, customer services, and call time metrics as recognized by the call center director.

• In first 6 months as the leader of an established HR and Training consulting team, increased the growth of the largest client book of business by 60%, client engagement level by 40% and decreased client loss by 70%.

Career Highlights


• Appointed as first ever manager level employee to join an executive innovation team for a national call center outsourcing company for my training and quality expertise and results.

• Created first ever internal “College of Insurance” program for call center employees to train and become internal, licensed insurance agents, saving the company hundreds of thousands of dollars in recruiting costs and salary gap. Program was recognized by both 1-to-1 and CRM magazines

• Recognized as leading factor for winning a fortune 50 call center client with my development and presentation of training plan.

Career Highlights


Creativity and Vision in Design


Published articles: Creative Training Techniques magazine HR News and Views International magazine Alliance TAC E-zine

Author of: Mission Teamwork - Team Workshop Trainer’s Path - copyrighted Train-the-Trainer program Developing Your Bench – Article series on leadership development Human Performance Pillars - Book on performance processes

(pending publication) Interviewed and featured as industry expert in:

CRM Magazine 1-to-1 Magazine

Nationally Recognized Professional


Results

“Jason has the ability to teach to all levels of an organization (entry

level toexecutive, hourly to salary), with a

very direct, results orientated style.”

- D. Phillips, CFO,Vision Business Products, Inc.


Capella UniversityM.Ed. in Training and Performance Improvement (In Progress)

University of West FloridaB.A. in Anthropology/Human Behavior

Achieve-GlobalCertified Leadership Facilitator

Disney UniversityDisney Certified Trainer

State of FloridaLicensed Insurance Agent

Education and Certifications


Results

“I have had the pleasure of holding senior management positions in the Contact/Call Center marketplace for ten years. In that time I have been challenged with training issues that range from process and procedural to complex leadership development. During his contract period, Jason’s classes’ consistently outperformed (others) both in product knowledge and call center performance metrics.”

- Kevin Wing, Regional Director,Adelphia Communications


Isn’t this who you want as the thought leader and visionary of

your performance and training?


Ready to take your company to the next level.

Jason Grooms


Thank you for your time and professional courtesy in reviewing this material.

For further information or to schedule a personal interview, please contact

Jason Grooms at (863) 514-4642 or [email protected]

To exit this presentation press the “Esc” key

*This presentation created by Jason Grooms (with a little help from Gustav Holst.)


To exit this presentation press the “Esc” key

Thank you for your time and professional courtesy in reviewing this material.

For further information or to schedule a personal interview, please contact

Jason Grooms at (863) 514-4642 or [email protected]


*This presentation created by Jason Grooms (with a little help from Gustav Holst.)

to begin click your left mouse button or the ‘enter’ key and the presentation will play...

Documents

grooms jason

leadership jason

creativity jason

meadow oaks loop clermont

insurance training

training time

decreased training attrition

self paced training