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Today’s Presenters Christie Lassen Director of Public Relations, Howard County Library System (MD) Valerie Gross President & CEO, Howard County Library System (MD) Sonya Durney Adult Services Director, Portland Public Library (ME)

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Page 1: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Today’s Presenters

Christie Lassen Director of Public Relations, Howard County Library System (MD)

Valerie GrossPresident & CEO, Howard County Library System (MD)

Sonya Durney Adult Services Director, Portland Public Library (ME)

Page 2: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Civility Goes Viral:A New Approach for a New Era

Howard County Library System

VALERIE J. GROSSPresident & CEO

CHRISTIE LASSENDirector of Public Relations

Portland Public Library

SONYA DURNEYHead of Information & Research Services

Presenters:

Webinar Presented by OCLC:

April 18, 2018, 3 – 4 pm ET

Page 3: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

United States (474 participants)Representing 49 states

5 Canadian Provinces (7 participants)

Alberta, British Columbia, Nova Scotia, and Ontario

3 Additional Countries (4 participants)

Australia, the Bahamas, and the United Kingdom

485 colleaguesfrom around the world!

Page 4: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 5: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 6: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 7: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

VisionWe choose to be a model of civility.

MissionValuing diversity, we choose respect, compassion, empathy, and inclusiveness as essential to our quality of life.

Page 8: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 9: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Pay attention | Listen | Speak kindly |

Assume the best | Respect others’ opinions |

Respect other people’s time and space | Be

inclusive | Acknowledge others | Accept and

give praise | Apologize earnestly | Assert

yourself | Take responsibility | Accept and

give constructive criticism | Refrain from idle

complaints | Be a considerate guest

15 Principles of Civility

Page 10: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 11: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

• Board of Advisors

• Honorary Chair

• Committees

• Partners

• Sponsors

Collaborative Effort

Page 12: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Partners

Page 13: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

• Civility and the Virtue Tradition (Philosophy course)

• New student orientation

• Friendly Campus initiative

• Mediation and Conflict Resolution Center

Howard Community College

Page 14: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

• Board of Education

• Administration

• Civility Policy

• Anti-Bullying Policy

Howard County Public School System

Page 15: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Youth Empowerment Summit

Page 16: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Sports Banners

• Fields

• Gyms

Page 17: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 18: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Free-standing banners in library branches

Page 19: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Clemens Crossing Cautious Canaries Choose Civility

Page 20: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 21: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 22: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 23: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 24: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 25: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Past themes

2010: The Role of Civility in Democracy

2011: Building a Responsible, Bully-Free Community

2012: Would It Kill You to Be More Civil?

Page 26: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

2013 – OMG to AARP: Bridging the Multigenerational Divide

Page 27: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

2014 – The Ball’s in Your Court: Can Civility and Sports Coexist?

Page 28: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

2015:Would You Say That to My Face?

Page 29: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

2016: Kindness Creates Community

Page 30: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 31: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 32: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 33: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Choose Civility the Elephant and Piggy Way

Page 34: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Coding for Community Hackathon

Page 35: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

• Someone of the

Muslim faith

• Someone with bipolar

disorder

• Someone who is

Transgender

• Veteran living

with PTSD

• Parsee Zoroastrian

• Member of the LGBTQ

community

• Single parent and

survivor of suicide

loss

Page 36: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 37: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Choose Civility Poster and Video Contest and Exhibit

Page 38: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 39: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 40: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

• 54 students • 27 schools (21 elementary, 3 middle,

3 private schools)

Being A Considerate Guest | Pay Attention | Acknowledge Others | Take Responsibility | Listen

Page 41: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 42: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Upcoming Events

Fake News

Community Dialogue Circles

Understanding Transgender and Gender Nonconforming Youth

Meet the Authors: White House Social Secretaries

Page 43: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Strategic Plan and Customer Service Philosophy

Page 44: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Indicators of Success

• Number of partners

• Visibility (e.g., press coverage, social media)

• Attendance at classes / events

• Event surveys

• Anecdotes

• Chapters and Affiliates

Page 45: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 46: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

What’s the difference between a Chapter and an Affiliate?

• Chapters are external, community-wide initiatives.

• Affiliates are internal, organizational initiatives.

Page 47: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Why become a Chapter or Affiliate?

•National recognition as part of this nonpartisan, unbiased initiative

• Affiliation with a national network

• Access to:• communications network of representatives

from other Chapters and Affiliates• expertise and an established structure• toolkit, including logo and style guide

Page 48: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 49: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 50: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

What prompted us to Choose Civility?

Page 51: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Why the Library?

Because people trust us and come to the Library for reliable information!• Maine State Library: Trusted Professionals Survey (2016)• Pew Report: Libraries at the Crossroads (2015)

Page 52: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Grant Stipulations• Two year grant term. $48 k

• Hire a P/T program coordinator

• Train staff to facilitate community conversations

• Hold 8 public forums / conversations. Four led by partner Lift360 (formerly Institute for Civic Leadership)

• Hold 4 sessions with the Maine Humanities Council , based on a reading.

Page 53: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 54: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Dan Shea

In September 2013 we held a facilitated conversation with the

Director of the Goldfarb Center for Public Affairs and Civic

Engagement.

Page 55: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

A lecture from Amanda Rector, the

state economist Followed by Q&A

Who are Portland's People?

Page 56: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

The League of Women Voters

Page 57: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Tell Me the Truth: Exploring the Heart of Cross-Racial Conversations or a Black lady and a White lady talk race

Page 58: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Responding to headlines...

Page 59: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Once more, responding to headlines...

Page 60: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Snack Chat

- Andrew Kiezulas, Snack Chat guest speaker

Page 61: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Partner: Portland Press Herald

Page 62: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Choose Civility Election Series

t

!

Page 63: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Not every program a winner...

Page 64: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

• Choose Civility: Howard County official website.• PPL's Choose Civility page:

https://www.portlandlibrary.com/highlight/choose-civility/• Harwood in a Half an Hour getting started:

http://www.theharwoodinstitute.org• Libraries Transform / ALA:

http://www.ala.org/transforminglibraries/libraries-transforming-communities/resources-for-library-professionals

• World Café Tooklit: http://www.theworldcafe.com/tools-store/• National Coalition for Dialogue and Deliberation: http://ncdd.org/ • New Hampshire Listens: http://carsey.unh.edu/nhlistens• Choosing civility : the twenty-five rules of considerate conduct by

P.M. Forni• Standing in the fire : leading high-heat meetings with calm, clarity,

and courage by Larry Dressler.

Page 65: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools
Page 66: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Publications

Public Libraries, PLA/ALA, Vol. 50, No.4, July/August 2011, p. 30-37.

ABC-CLIO March 2018

(forthcoming)

ABC-CLIO 2013(Amazon.com)

Page 67: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

Thank you! QUESTIONS?

Howard County Library System

VALERIE J. GROSS, PRESIDENT & CEO410.313.7750

[email protected]

CHRISTIE LASSEN, DIRECTOR OF PUBLIC RELATIONS410.313.7786

[email protected]

Portland Public LibrarySONYA DURNEY, HEAD OF INFORMATION AND RESEARCH SERVICES

207.871.1700 ext. [email protected]

Page 68: Today’s Presenters...Banners •Fields •Gyms Free-standing banners in library branches Clemens Crossing Cautious Canaries ... Contest and Exhibit • 54 students • 27 schools

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