TODAYS DOUBLE FEATURE!TIP INCOME AND TERMINATED INCOME

TERMINATED INCOME STITCH IN TIME

CAUSE AND EFFECT

IMAGINE, IF YOU CAN:

A DHS OFFICE HAS OPENED FOR THE DAY,

PEOPLE FILE IN, THE DAY HAS BEGUN.

SUDDENLY THE PHONE RINGS, AN ANGRY

CLIENT IS WANTING TO KNOW WHY THEIR

SNAP BENEFITS ARE NOT RIGHT- THEY ARE

TOO LOW, NOT WHAT THEY WERE TOLD---

FRONT STAFF ATTEMPT TO ANSWER,

BUT NOT REALLY SURE, SO THEY TELL

THE CLIENT THEY ARE TRANSFERRING

THE CALL TO THE WORKER, BUT THE

CLIENT GETS ONLY A VOICE MAIL AND

CAN ONLY LEAVE A MESSAGE.

SOUND FAMILIAR?

HAPPENED TO ALL OF US, OF COURSE IT HAS-

BUT WHY?

THE WORKER GETS THE VOICE MAIL MESSAGE AND LOOKS INTO IT, PULLS UP THE CASE READS TRACSAND CHECKS EDMS, AND FINDS THAT THE CLIENTS TERMINATED INCOME DID NOT GET REMOVED FOR

THIS MONTHS ISSUANCE, THUS MAKING THEIR BENEFITS LOWER THAN THEY SHOULD BE.

NOW, THIS TOOK SOME TIME, THANK GOODNESS THAT THE NARRATIVE WAS

GREAT!

THE WORKER THEN GOES IN AND

REMOVES THAT INCOME, AND

CALCULATES OUT WHAT THE

CLIENT SHOULD HAVE RECEIVED,

AND ISSUES THE DIFFERENCE.

A CALL IS PLACED TO THE CLIENT,

AND AFTER EXPLAINING , NOTED

THAT THE SNAP BENEFITS HAVE

BEEN ADJUSTED AND ISSUED, AND

ARE NOW AVAILABLE – THE

WORKER HANGS UP AND

UPDATES TRACS TO REFLECT

WHAT JUST TRANSPIRED.

SOUND FAMILIAR?

BUT WHY?

WHAT WOULD HAVE BEEN A 20-30 SECOND UPDATE THE

DAY AFTER THE INITIAL BENEFITS HAD BEEN ISSUED, HAS

NOW INVOLVED AT LEAST 2 OR MORE (IF THE WORKER

THAT DID THE CORRECTION IS NOT THE ORIGINAL INTAKE

WORKER) STAFF. NOT TO MENTION THE TIME, ENERGY AND

MENTAL STRESS ASSOCIATED WITH THIS, BOTH FROM THE

CLIENTS VIEWPOINT AND THE STAFF THAT HAD TO FIX IT.

• WHETHER IT’S THE WORKER REMOVING IT THE NEXT BUSINESS DAY OR THE

WORKER OF THE DAY REMOVING, KNOW YOUR SYSTEM.

WORKERS USE A TICKLER SYSTEM!

- WORKER OF THE DAY PRIORITIZE!

- IMAGINE THE TIME/AGGRAVATION/STRESS THAT WOULD HAVE NOT

RESULTED IF A SIMPLE ACTION ON THE PART OF THE ORIGINAL WORKER

HAD TAKEN PLACE.

• SO, WHAT IS YOUR OFFICE PROCESS FOR REMOVING TERMINATED INCOME?

NOW WE HAVE A NEW WAY TO

TAKE CARE OF THAT TERMINATED

INCOME!

EMT/UMT HAVE ARRIVED!

EFFECTIVE 12-1-16, WORKERS NOW

HAVE TWO NEW TYPE CODES

AVAILABLE FOR SNAP: EMT AND UMT

EMT- TERMINATED EARNED INCOME

UMT- TERMINATED UNEARNED INCOME

POLICY TRANSMITTAL SS-IM-16-053

THE TWO NEW CODES ARE ONLY AVAILABLE

FOR CERTIFICATION OR RECERTIFICATION

ACTION!

CASES THAT ARE ALREADY OPEN WILL NEED TO HAVE THE INCOME REMOVED MANUALLY

BUT REMEMBER THAT YOU NEED TO ASK WHY THE INCOME ENDED AND REVIEW FOR POTENTIAL

JOB QUIT

EXAMPLE: MARY

• MARY COMES INTO THE OFFICE ON

9/1 AND SAYS SHE WAS LAID OFF

YESTERDAY (8/30) – SHE IS IN NEED

OF HELP UNTIL SHE FIGURES THINGS

OUT- SHE STATES SHE WILL GET HER

FINAL CHECK THIS AFTERNOON. SHE

EXPECTS IT TO BE FOR $500.00, JUST

ENOUGH TO COVER THE RENT.

• ON FCAS, YOU ARE GOING TO CODE $500

EMT TO MARY FOR SEPTEMBER.

• THE SYSTEM WILL USE THAT TO FIGURE HER

SEPTEMBER BENEFITS, THEN REMOVE IT FOR

OCTOBER.

• NO FURTHER ACTION IS REQUIRED ON

WORKERS PART.

JOE’S SITUATION

• JOE HAS COME IN FOR HIS YEARLY

RECERT FOR 10/1- HE STATES HIS UNCLE

IS STOPPING HIS MONTHLY CHECK,

SAYS UNCLE IS MOVING OUT OF THE

COUNTRY, AND NEXT MONTH WILL BE

LAST TIME HE GETS THE $100/MONTH

HE HAD BEEN GETTING. HE HAS COME

WITH NOTE FROM THE UNCLE

VERIFYING THE INCOME STOPPING

AFTER THE 10/1 PAYMENT.

• THE WORKER IS GOING TO CODE THE CASE WITH

UMT FOR THE $100 ON THE 10/1 RECERT ACTION.

• THE SYSTEM WILL DROP THE $100 FROM THE CASE

FOR THE 11/1 BENEFITS.

• NOTHING FURTHER FOR WORKER TO DO.

NANCY’S STORY

• NANCY CAME IN FOR RECERT ON 9/15 FOR 10/1 – SHE IS WORKING AT THE LOCAL

HARDWARE STORE, EARNING $10/HOUR, WORKING 40 HOURS/WEEK AND IS PAID EVERY

WEEK, ON FRIDAY. SHE PROVIDES ALL NECESSARY VERIFICATION AND THE CASE IS UPDATED

FOR 10/1.

• THE WORKER GETS A CALL FROM NANCY ON 11/15 STATING SHE HAS BEEN LAID OFF. HER

FINAL PAY WAS RECEIVED WITH HER NOTICE. NO MORE EARNED INCOME IS EXPECTED , SHE

STATES SHE IS GOING TO APPLY FOR UNEMPLOYMENT TODAY.

• THE WORKER IS GOING TO REMOVE NANCY’S INCOME FROM THE CASE, DECEMBER WILL NOT

HAVE ANY INCOME ADJUSTMENT.

REALLY THE END?

IS THAT ALL? OF COURSE NOT!

ALWAYS CHECK TO SEE IF THE INCOME THAT CLIENT SAYS IS LAST PAY, IS REALLY ALL THEY WILL

BE GETTING. THE CLIENT COULD BE GETTING ANOTHER CHECK FOR THE TIME THEY WORKED

AFTER THEIR LAST PAYCHECK, OR HAD PRIOR PAYS IN THE MONTH- LOOK AT PAY PERIODS AND

ASK ABOUT ANY FURTHER PAY EXPECTED.

SALLY’S TALE

• SALLY COMES IN FOR NEW APPT, ON 1/27- SHE AND ANOTHER

WORKER WERE JUST LAID OFF ON 1/27, HER BOSS HOPES TO BE

ABLE TO HIRE HER BACK IN 2-3 MONTHS. SHE PRESENTS HER PAY

STUB FOR $700, HER BOSS GAVE IT TO HER AS SHE WAS LEAVING.

SHE HAS NEVER HAD TO APPLY FOR ASSISTANCE BEFORE AND IS

NOT SURE WHAT TO DO.

•

IS THAT ALL?

LOOK!REVIEW PAY DATES, AND PAY PERIODS

DID THE CLIENT RECEIVE ANY PAY IN THE

MONTH PRIOR TO THIS PAY?

WILL THE CLIENT RECEIVE ANY PAY AFTER

THIS PAY?

SALLY’S WAGES SHOWS GROSS OF $700, PAID 1/27- PAY PERIOD IS 1/9 THRU

1/22- YTD SHOWS $1425-

THIS INDICATES SHE IS RECEIVED A PRIOR PAY IN JANUARY, AND IF LAID OFF

TODAY (1/27) SHE MAY HAVE ANOTHER PAY COMING FOR TIME PERIOD 1/23

THRU 1/27, OR THE EMPLOYER MAY HAVE INCLUDED IT WITH THIS PAY.

YOU ASK SALLY ABOUT THIS AND LEARN THAT SHE KNOWS SHE WILL BE

GETTING A FINAL CHECK, SAYS SHE WAS TOLD IT WOULD BE AVAILABLE FOR

PICKING UP ON 2/3. SHE SAYS IT SHOULD HAVE A FULL WEEK AND EXPECTS IT

TO BE $350.

QUICK TIPS:

• FOR CERT/RECERTS: CODE THE TERMINATED INCOME WITH EMT/UMT

• FOR OPEN CASES HAVE A TICKLER SYSTEM OR WORKER OF DAY PRIORITIZES CASES TO

ENSURE THAT TERMINATED INCOME IS REMOVED BEFORE END OF THE MONTH

• ASK QUESTIONS: OFTEN FIND THAT THE WORKER CODES ONLY THE FINAL PAY NOTED AND

FAILS TO INCLUDE OTHER PAY PAID PRIOR THAT SAME MONTH, OR THAT THEY FAIL TO REALIZE

THAT THE CLIENT MAY HAVE ANOTHER PAY COMING-

• WATCH PAY DATES AND PAY PERIODS TO ENSURE CAPTURING CORRECT INCOME FOR MONTH

•REMEMBER: A STITCH IN TIME

SAVES NINE!

QUESTIONS?