todd albertz – cincinnati eye institute daniel chambers – key-whitman eye center maggie dean,...

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Ask the ASC Administrative Experts - A Panel Discussion

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Page 1: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

Ask the ASC Administrative Experts - A Panel Discussion

Page 2: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

Todd Albertz – Cincinnati Eye InstituteDaniel Chambers – Key-Whitman Eye CenterMaggie Dean, CPC, CASCC – Newport Bay

Surgery CenterJohn R. Grant - AmsurgDon Holmes – Cincinnati Eye Institute

Your Panel

Page 3: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

Presenters InformationTodd Albertz, DirectorCincinnati Eye Institute1945 CEI DrCincinnati, OH [email protected]

Dan Chambers, Executive DirectorKey-Whitman Eye Center2801 Lemmon Ave Suite 400Dallas, TX [email protected]

Maggie Dean, CPC, CASCCNewport Bay Surgery Center3333 W. Coast Hwy, Ste 100Newport Beach, CA 92663Phone: 949-999-0152

John R. Grant, Division PresidentAmsurg1A Burton Hills BlvdNashville, TN 37215Phone: 615-240-3723

Don Holmes, Vice PresidentCincinnati Eye Institute1945 CEI Dr.Cincinnati, OH [email protected]

Page 4: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

Financial DisclosuresDon HolmesCareCreditDan Chambers ALCONAllerganRVOMednetworx I.T. Services – BoardDCOM ConsultingASOA Board Member

Page 5: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

The Panel’s ConsiderationsTrends, Regulations, Challenges

John R. GrantNew Technologies and Opportunities

Todd AlbertzPayers, Partners, Contracting

Maggie DeanBenchmarking, Utilizations

Dan Chambers

Page 6: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

Trends, Regulations, ChallengesPositive Demographics

Page 7: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

US Forecast of Population by Age (in Thousands)

Source: US Census Bureau, Population Division, Interim State Projections of Population

Page 8: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

TrendsDropless Cataract SurgeryIncreasing drug costs, compounding issues

Reimbursable drugs – Omidria, Mitosol

Premium Channel Growth– Lenses, Aberrometry, Femtosecond Laser, Imaging and mapping

Minimally Invasive Glaucoma procedures – MIGS Up 5.2% in Q4 2014

Retina into the ASCImplantable telescopeConsolidation – ASC’s, PPM’s, Optometry,

Hospitals

Page 9: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

RegulationsASC Sterilization regulations/IUSSQuality reporting & PQRS – How do we get paid for

quality? Quality Net and NHSN – issues registering? ASC – 11 – Visual function – Voluntary reporting? Unplanned vitrectomy

ICD-10HIPAA – HITECHCMS Surveys – recent focus

Infection controlDrug administrationSanitary Environment

Page 10: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

ChallengesPatient Experience & Reputation

ManagementEHR

Meaningful useReimbursement

Declining, Bundling, Capitation, Transparency

Succession planning and recruitingEfficienciesGrowth – new procedures, new subspecialtiesHR issues

Page 11: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

Quality Reporting and Patient Satisfaction

Page 12: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

Essential Commercial Payer Carve Outs and Unique Opportunities

Page 13: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

Business Office Critical Indicators

Page 14: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

Benchmarking & UtilizationDemographics

Business & Expenses

Clinical

Revenue & Acct. Receivables

Page 15: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

DemographicsAverage Sq FootageAverage # of O.R.sFree Standing vs. Medical Practice basedAAAHC vs. The Joint CommissionOwnership: Multi-Surgeons vs. Corp-Docs

Page 16: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

Business Ave # of CasesAve # of Total FTEs & Staff Hrs/Case

Clinical FTEsBus/Adm FTEs

Labor Expenses % of CollectionsCompensation NormsOccupancy Expenses % of Collections

Page 17: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

Clinical #1Total Cases & Cataract %Oculoplastic, Glaucoma, Retina %Average # Surgical Days/WeekPost Surgical % InfectionMedication Error %Cancellation RateDirect Transfers Rate

Page 18: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

Clinical #2Average Times: Pre-OP, Peri-Op, Post-Op

Cataracts

Retina

Glaucoma

Oculoplastic

Page 19: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

RevenueGross Charges Ave% AdjustmentsNet Collections AveAverage $$ per CaseAverage Total ExpensesNet IncomeAve Range Net Income % of CollectionsAve Medicare Collections % of Total

Page 20: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

Accounts ReceivablesAR

0-3031-6061-9091-120120+

Average Days Outstanding

Page 21: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

Quality ReportingClaims based “G” codes

Web based reporting via qualitynet.org

CDC via the National Healthcare Safety Network (NHSN)

Page 22: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

Commercial Contracts Review when adding new procedures or

specialties

Watch out for payers “re-grouping” procedures into lower paying groupers

Ensure your carve outs still make sense EX: If you negotiated a carve out for corneal tissue 8 years ago, your cost for tissue may be more than the carve current carve out.

Page 23: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

Bad Debt

Track the dollar amount and number bad debt patients being sent to collections monthly

Track the REASON the $$ wasn’t collected up-front

Send brightly colored final notices- THEY WORK!

Page 24: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

New Technologies and OpportunitiesBillable items-Omridia is indicated for maintaining pupil size

by preventing intraoperative miosis and reducing postoperative ocular pain. Omidria is billable for Medicare patients only at this time so patient selection is important.

iStent is designed to create a permanent opening in your trabecular meshwork, and works continuously to improve the outflow of fluid from your eyes to help control eye pressure. Most carriers now cover iStent in the ASC setting.

Page 25: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

New Technologies and OpportunitiesNon billable items-Dropless Cataract surgery- Is part of the bundled

66984 code, at this time you can not balance bill the cost of this to the patient

Varion- Image Guided System is designed to add greater accuracy and efficiency during surgical planning and execution.

True Vision- Is a high-definition visualization system that displays the surgical field of view in real-time on a 3D flat-panel display in the operating room. It is used for refractive cataract, glaucoma, and retinal surgeries.

Page 26: Todd Albertz – Cincinnati Eye Institute Daniel Chambers – Key-Whitman Eye Center Maggie Dean, CPC, CASCC – Newport Bay Surgery Center John R. Grant -

Presenters InformationTodd Albertz, DirectorCincinnati Eye Institute1945 CEI DrCincinnati, OH [email protected]

Dan Chambers, Executive DirectorKey-Whitman Eye Center2801 Lemmon Ave Suite 400Dallas, TX [email protected]

Maggie Dean, CPC, CASCCNewport Bay Surgery Center3333 W. Coast Hwy, Ste 100Newport Beach, CA 92663Phone: 949-999-0152

John R. Grant, Division PresidentAmsurg1A Burton Hills BlvdNashville, TN 37215Phone: 615-240-3723

Don Holmes, Vice PresidentCincinnati Eye Institute1945 CEI Dr.Cincinnati, OH [email protected]

To receive a copy of this presentation contact:Kent Jackson ([email protected])