together we’re bringing asia and beyond closer

NZ SQ ALLIANCE_v3

Together we’re bringing Asia and beyond closer

SQ ALLIANCE_v1

_2 _AIR NEW ZEALAND _SINGAPORE AIRLINES _SILKAIR

WelcomeAir New Zealand and Singapore Airlines are pleased to announce that we have entered into a strategic alliance.

As part of this alliance, Air New Zealand and Singapore Airlines will offer a year-round, twice daily frequency on the Auckland – Singapore and Singapore – Auckland route. Additionally Singapore Airlines will continue to operate the Christchurch – Singapore and Singapore – Christchurch route.

The carriers will codeshare on each other’s services between New Zealand and Singapore as well as to other destinations throughout South East Asia, the United Kingdom, Europe and South Africa, through Singapore Airlines and its subsidiary SilkAir. Singapore Airlines will also codeshare on Air New Zealand’s extensive domestic network.

Together Air New Zealand and Singapore Airlines will provide customers with the convenience of a significantly larger network with increased flight frequency. Customers will also enjoy a range of premium inflight products and services on board Air New Zealand’s newly refurbished Boeing 777-200ER as well as Singapore Airlines’ Airbus A380, Boeing 777-200ER (retrofitted) and Boeing 777-300ER aircraft.

This booklet contains important information about the alliance, including details about the onboard experience, benefits and how to book itineraries for your customers.

NZ SQ ALLIANCE_v3

Antony Price

General Manager Government, Corporate and Distribution Sales

Air New Zealand

Edwin ChiangGeneral Manager New Zealand

Singapore Airlines

Ryan Pua

Vice President Commercial

SilkAir

_1

Index _02 How to Book

_03 Fares

_04 Product Overview

_07 Network and Connections

_09 Seating

_11 Check In

_13 Baggage

_15 Special Assistance and Unaccompanied Minors

_16 Lounges

_17 Loyalty and Benefits

_18 Quick Reference

_19 More Information

INFORMATION PROVIDED FOR THIS BROCHURE IS VALID AS AT 18 SEPTEMBER 2014

NZ SQ ALLIANCE_v3

_3_2 _AIR NEW ZEALAND _SINGAPORE AIRLINES _SILKAIR

HoW to bookAIR neW ZeAlAnd mARketed SInGAPoRe AIRlIneS mARketed

NZ & NZ3200 - NZ3699 series SQ & SQ4200 - SQ4599 series

Air New Zealand designated services are available for sale through your GDS.

Note:

• SQ and MI operated services with NZ flight number* code will be identified as NZ3200 - NZ3699 series flights

• Economy Skycouch™ and Premium Economy fares are not available on NZ3200 - NZ3699 series flights

Singapore Airlines designated services are available for sale through your GDS.

Note:

• NZ operated services with SQ flight number* code will be identified as SQ4200 - SQ4599 series flights

• Suites and First Class fares are not available on SQ4200 - SQ4599 series flights

FARe clASSeS FARe clASSeS

Product Type Booking Class Product Type Booking Class

ECONOMy

V

ECONOMy

W

Q H

H M

M E

B B

Y Y

BUSINESS

J

BUSINESS

D

Z J

D C

C Z


FAReSAir New Zealand offers a simplified long haul fare structure with two bands – Global Saver Fares and Global Flexi FaresNote: Based on marketing carrier and not operating carrier.

AIR neW ZeAlAnd mARketed nZ & nZ3200 – nZ3699 FARe RuleS

Global Saver FaresAdvance Purchase conditions apply. Changes are permitted at any time at a charge of NZD50 however the fare difference (if any) and a service fee will apply. If cancelled one day or more before travel commences, tickets will be refunded less a cancellation fee of NZD150 per adult per one way journey (child/infant discount apply). If cancelled on the day of travel or in the event of no-show, no refund is applicable.

After journey commenced ticket is non-refundable.

Global Flexi FaresGreater flexibility in the Ticket Time Limits apply. Changes are permitted at any time free of charge however the fare difference (if any) and a service fee will apply. If cancelled one day or more before travel commences, tickets will be refunded. A service fee may apply.

In the event of no-show, changes are permitted at a charge of NZD300 per adult/child.

SInGAPoRe AIRlIneS mARketed SQ & SQ4200 - SQ4599 FARe RuleS

Flexi SaverChanges are permitted at any time at a charge of USD20, however any tickets requiring reissue by an SQ Ticket Office are subject to a service fee of USD50 per ticket. If cancelled before first flight departure a cancellation fee of USD150 for a return OR one way journey applies. If cancelled after departure ticket is non-refundable. The charges do not apply to an infant without a seat. In the event of a no show, a fee of USD100 applies.

Economy Flexi Changes are permitted at any time free of charge, however any tickets requiring reissue by an SQ Ticket Office are subject to a service fee of USD50 per ticket. If cancelled before or after first flight departure a cancellation fee of USD150 for a return OR one way journey applies. The charges do not apply to an infant without a seat. In the event of a no show, a fee of USD100 applies.

Business Class Changes are permitted at any time at no charge, however any tickets requiring reissue by an SQ Ticket Office are subject to a service fee of USD50 per ticket. If cancelled before or after first flight departure a cancellation fee of USD300 for a return OR one way journey applies. The charges do not apply to an infant without a seat. In the event of a no show, a fee of USD200 applies.

Business Class Changes are permitted at any time at no charge, however any tickets requiring reissue by an SQ Ticket Office are subject to a service fee of USD50 per ticket. If cancelled before or after first flight departure a cancellation fee of USD150 for a return OR one way journey applies. The charges do not apply to an infant without a seat. In the event of a no show, a fee of USD200 applies.

NZ SQ ALLIANCE_v3


PRoduct oveRvIeWA quick reference for what is included with all three airlines of the Alliance.

AIR neW ZeAlAnd oPeRAted SInGAPoRe AIRlIneS oPeRAted SIlkAIR oPeRAted

AGENT PORTAL GDS

NZ & SQ4200 - SQ4599 series flights

AGENT PORTAL GDS

SQ & NZ3200 - NZ3499 series flights

AGENT PORTAL GDS

MI & NZ3500 - NZ3699 series flights

ECONOMy ECONOMy ECONOMy

• 31-32” seat pitch, 5” recline

• Ergonomic seat design with adjustable headrest

• Economy Skycouch™ available. Consisting of a row of three seats that easily converts into a flat surface plus headrest and a pillow. Each seat has a leg rest independently adjustable to two positions – 60 and 90 degree

• 9” HD personal touch screen

• Over 1,000 hours of Gate to Gate on-demand entertainment, including the latest movies, popular TV shows and multi-player games

• Audio and Video on demand at every seat

• Meals, snacks and drinks that highlight the flavours of New Zealand

• Airpoints™ Elite members receive premium headphones. Airpoints™ Elite/Gold and Koru members receive premium seating

Please note: Product will vary on Domestic and trans-Tasman service

• 32” seat pitch, 6” recline

• Adjustable foot rest

• Adjustable reading light in each seat under monitor screen. Ergonomically sculpted adjustable headrest for better head and neck support

• 10.6” personal screen

• KrisWorld is available to customers in all classes of travel and offers a wide selection of Gate to Gate personal on-demand movies, television programmes and music across a variety of genres. Interactive (even multiplayer) games and applications

• Audio, 110V AC in-seat power supply and USB connectivity. A personal in-seat telephone to make calls to virtually anywhere in the world via a global satellite network (relevant fees apply). Free seat-to-seat calls

• In-flight WiFi or Mobile GSM services (relevant fees apply) on selected aircraft

• Inflight meal menu that reflects the culinary influences of the regions Singapore Airlines fly to, plus a range of tasty snacks are available

Please note: This description applies to A380 / B777-300ER / B777-200ER (retrofitted) aircraft only

• 30-31” seat pitch

• Ergonomically designed seats with adjustable headrest

• Silent features via LCD dropdown monitors available every few rows

• SilkAir Studio* is available in all classes of travel and offers Gate to Gate entertainment, including up to 20 Hollywood and international movies (including blockbusters), 26 short TV features and 100 chart-topping music albums seamlessly streamed onto personal mobile devices, such as laptops, smartphones, and tablets

*Wireless on board entertainment is only available on selected aircraft.

• Audio and power supply (both 3-pin and USB sockets)

*Only available on board Boeing aircraft.

• Customers may enjoy Singaporean favourites such as laksa, or local delights such as Kung Pao Chicken, Hyderabad Briyani and Ayam Balado when flying out of India and Indonesia

PREMIUM ECONOMy PREMIUM ECONOMy PREMIUM ECONOMy

• 42” seat pitch

• Extra seat recline 9” with full leg rest and foot bar

• Premium check-in

• In-seat power available and USB connection

• Gate to Gate entertainment with 11” personal entertainment screen

• Premium headphones

• Airpoints™ Elite/Gold and Koru members receive premium seating

Please note: Singapore Airlines do not offer a Premium Economy service. This may be introduced in 2015.

Please note: SilkAir do not offer a Premium Economy service.


AIR neW ZeAlAnd oPeRAted

SInGAPoRe AIRlIneS oPeRAted


SIlkAIR oPeRAted

BUSINESS PREMIER BUSINESS CLASSA380 / B777-300ER

BUSINESS CLASSB777-200ER (RETROFITTED)

BUSINESS CLASS

• 6’ 7.5” lie-flat bed that lets customers recline in any position for take-off and landing

• Soft memory foam mattress, full length duvet and two pillows. Direct aisle access for all customers. Ottoman footrest doubles as visitor seat

• 11” personal entertainment screen

• Over 1,000 hours of Gate to Gate on-demand entertainment, including the latest movies, popular TV shows and multi-player games

• In-seat power available at every seat. Premium headphones

• Chef-designed menu choices with premium New Zealand wines and spirits

• Airpoints™ Elite/Gold and Koru members receive premium seating

• Amenity kit is provided

• Full flat bed. Seat pitch 51/55” and a bed width of 30/34”

• 125/130 degree adjustable seat recline

• 1-2-1 forward facing seating configuration

• Upholstered leather seat. Direct aisle access for all customers. Dedicated sleeping surface. Light duvet, larger pillows and fresh linen. Adjustable table

• 15.4” wide LCD screen

• KrisWorld, is available to passengers in all classes of travel and offers over 1500 Gate to Gate entertainment choices, from personal on demand movies, television programmes to music across a variety of genres. Passengers will get to enjoy interactive (including multiplayer) games, and use interactive applications

• Audio, 110V AC in-seat power supply, USB connectivity. Active noise cancelling headphones

• A personal in-seat telephone to make calls to virtually anywhere in the world via a global satellite network (relevant fees apply). Free seat-to-seat calls


• A range of gourmet meal options from Singapore Airlines International Culinary Panel of celebrated chefs

• Book the Cook** service (premium advance meal selection service) is also available for a specially prepared gourmet main course.Pre-order at least 24hrs before flight from Singapore to selected destinations

• Full table service, contemporary tableware designed by *Givenchy

• Amenity kit is provided. In-seat vanity mirror

• Full flat bed. Seat pitch 51/55” and a bed width of 30/34”

• 125/130 degree adjustable seat recline

• 1-2-1 forward facing seating configuration

• Upholstered leather seat. Direct aisle access for all customers. Dedicated sleeping surface. Light duvet, larger pillows and fresh linen. Adjustable table

• 15.4” wide LCD screen

• KrisWorld, is available to passengers in all classes of travel and offers over 460 Gate to Gate entertainment choices, from personal on demand movies, television programmes to music across a variety of genres. Passengers will get to enjoy interactive (including multiplayer) games, and use interactive applications

• Audio, 110V AC in-seat power supply, USB connectivity. Active noise cancelling headphones


• A range of gourmet meal options from Singapore Airlines International Culinary Panel of celebrated chefs

• Book the Cook** service (premium advance meal selection service) is also available for a specially prepared gourmet main course. Pre-order at least 24hrs before flight from Singapore to selected destinations

• Full table service, contemporary tableware designed by *Givenchy


• 39/40” seat pitch

• 2-2 forward facing seating configuration

• Silent features via LCD dropdown monitors are available every few rows

• “SilkAir Studio* is available in all classes of travel and offers Gate to Gate entertainment, including up to 20 Hollywood and international movies (including blockbusters), 26 short TV features and 100 chart-topping music albums seamlessly streamed onto personal mobile devices, such as laptops, smartphones, and tablets

*Wireless on board entertainment is only available on selected aircraft.

• Tablets and in-ear earphones will be offered for flights beyond 2 hours in flight time*

*Will be progressively rolled out.

• Audio and power supply (both 3-pin and USB sockets)

*Only available on board Boeing aircraft.

• Gourmet meals paired with specially selected wines


*Subject to change depending on the brand collaboration. **Book the Cook is not available ex. NZL.

NZ SQ ALLIANCE_v3


AIR neW ZeAlAnd oPeRAted



SIlkAIR oPeRAted

FIRST CLASS SUITES

Please note: Air New Zealand do not offer a First Class or Suites service.

• 130 degree adjustable seat recline

• 35” wide upholstered in fine-grained leather with mahogany wood trimming

• Crisp linen, fluffy pillows and a plush duvet. Exclusive turn-down service. Adjustable table

• 23” LCD screen with 1280 x 768 pixels combined with high quality and crisp surround sound

• KrisWorld is available to passengers in all classes of travel and offers over 1500 Gate to Gate entertainment choices, from personal on demand movies, television programmes to music across a variety of genres. Passengers will get to enjoy interactive (including multiplayer) games and use interactive applications

• Audio, 110V AC in-seat power supply, USB connectivity. Bose Quiet Comfort 15 Noise Cancelling headphones. A personal in-seat telephone to make calls to virtually anywhere in the world via a global satellite network (relevant fees apply). Free seat-to-seat calls


• A range of gourmet meal options from the Singapore Airlines International culinary panel of celebrated chefs, plus a selection of wines, savoury and sweet snacks and gourmet coffee

• Book the Cook** service (premium advance meal selection service)is also available for a specially prepared gourmet main course.Pre-order at least 24hrs before flight from Singapore to selected destinations

• Full table service, exquisitely patterned tableware designed by *Givenchy

• Quality skincare products, vanity corner with mirror and drawer. Sleeper suit and bedroom slippers designed by *Givenchy

• 130 degree adjustable seat recline

• Sliding doors and window blinds for each cabin

• Leather and wood finishes

• Leather armchair 35” wide

• Full-size standalone bed (78” x 27”), including luxurious *Givenchy bedding

• Double bed feature

• Fine linen, plush, full-sized pillows

• Companion seating/dining

• Exclusive turn-down service

• Adjustable table

• A personal 23-inch LCD screen and noise-cancelling headphones

• KrisWorld is available to passengers in all classes of travel and offers over 1500 Gate to Gate entertainment choices, from personal on demand movies, television programmes to music across a variety of genres. Passengers will get to enjoy interactive (including multiplayer) games and use interactive applications

• An all-in-one business panel with in-seat power supply and USB port

• Bose Quiet Comfort 15 Noise Cancelling headphones



• Culinary masterpieces created by the Singapore Airlines International Culinary Panel – and a selection of Champagne, Grand Cru Red Burgundy and Second Growth Bordeaux hand-picked by the Singapore Airlines wine connoisseurs

• Book the Cook** service (premium advance meal selection service) is also available for a specially prepared gourmet main course.Pre-order at least 24hrs before flight from Singapore to selected destinations

• Full table service and tableware designed by *Givenchy

• Quality skincare products, vanity corner with mirror and drawer

• Sleeper suit and bedroom slippers designed by *Givenchy

Please note: SilkAir do not offer a First Class or Suites service.

*Subject to change depending on the brand collaboration. **Book the Cook is not available ex. NZL.


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connectIonSThe alliance connects Air New Zealand’s

domestic network of 25 New Zealand ports to Singapore Airlines and SilkAir’s

network of over 50 destinations throughout the world.

Note: There could be more codeshare options introduced at a later stage.

NZ SQ ALLIANCE_v3


Kerikeri

SeoulSan Francisco

Honolulu

Apia

TongaNadi Niue

RarotongaNoumea

PapeetePort Vila

Brisbane

Cairns

Norfolk Island

Aitutaki

OsakaTokyo

Kaitaia Kerikeri

Whangarei

Blenheim

Timaru

Hokitika

Westport

Invercargill

Nelson

TaurangaWhakatane

Gisborne

RotoruaTaupo

New Plymouth

WanganuiPalmerston NorthParaparaumu

Napier

Auckland

Wellington

Queenstown

Christchurch

Dunedin

Hamilton

Barcelona

Koh SamuiPhuket

Chiang Mai

Hanoi

Kalibo

LangkawiPenang

Manchester

Cairns

Sunshine Coast

AdelaideSydney

Coolangatta

Brisbane

Melbourne

Perth

Medan

Colombo

Jakarta

Denpasar

Surabaya

Balikpapan

KuchingBrunei

Kota KinabaluDavao

Cebu

Danang

Siem-reapPhnom-penh

Ho Chi Minh City

Kuala Lumpur

Bangkok

Cape Town

Johannesburg

Dubai

IstanbulRome

Zurich

Munich

Frankfurt

Copenhagen

AmsterdamLondon

Moscow

Singapore

Auckland

Rotorua

Wellington

Christchurch

Queenstown


SeAtInGAIR neW ZeAlAnd oPeRAted FlIGHtSStandard seat selectAir New Zealand offers the majority of its customers (marketed and ticketed) free seat selection for standard seats in their booked cabin from the time of booking through to the time of check-in for their flight. This includes customers who are:

• Flying on an international long-haul flight;

• Booked in Business, the Works, or Works Deluxe on Tasman and Pacific Island flights; or

• Travelling domestically on a flexitime or flexiplus fare

Other customers (domestic grabaseat, Seat, Seat+Bag customers and Tasman and Pacific Island Seat and Seat+Bag customers) can select a standard seat for a limited cost (Exception: Air New Zealand HVCs can seat select across any product on Tasman and domestic).

Singapore Airlines and SilkAir customers (marketed and/or ticketed) on Air New Zealand operated flights will have the ability to make an advanced seat request on the full journey into standard seats at no cost. This will be based on a generic aisle or window request.

Paid Seat SelectAir New Zealand marketed and/or ticketed customers can, in addition to standard seat select use ‘paid seat select’ to gain access to preferred seating or exit row seating. Customers get priority boarding privileges with paid seat select. If there are any preferred or exit row seats still available 48 hours before travel, Airpoints Elite and Gold and Koru members are able to select these free of charge as an additional benefit.

Paid bassinet seating is offered to Air New Zealand marketed and ticketed travellers with infants at the time of booking. Should such a seat not be purchased at time of booking, a bassinet seat will be allocated, if available, 48 hours prior to flight departure.

Paid seat select is not available to Singapore Airlines or SilkAir ticketed customers on Air New Zealand operated flights. Singapore Airlines PPS Club and KrisFlyer Gold members, however, may gain access to preferred or exit row seats still available 48 hours before travel as an additional benefit that Air New Zealand extends to Star Alliance Gold members over and above their standard benefits.

NZ SQ ALLIANCE_v3


SInGAPoRe AIRlIneS oPeRAted FlIGHtSStandard seat requestSingapore Airlines customers travelling in Suites, First Class or Business Class can request a specific seat any time from the time of booking up to 48 hours before flight departure.

Through Singapore Airlines online channel, Economy Class customers can also make an advanced specific seat request from the time of booking up to 48 hours before flight departure. Bassinet seats are selectable for passengers travelling with infants, subject to availability.

Customers holding Air New Zealand marketed tickets for Singapore Airlines operated flights will be able to make a seat request for a generic (aisle or window) seat for their flight.

Preferred seatsSingapore Airlines also has ‘preferred seats’ available in Economy Class, which have more legroom and they can be purchased for a fee. Some of these are in emergency exit rows (where an occupant must be 15 years of age or older) and there are also non-exit row preferred seats. On the B777-200ER (retrofitted) there are two to four of these seats, while the B777-300ER has eight preferred seats and A380-800/A380-800A have 23/11 preferred seats respectively. The cost of these preferred seats on AKL/CHC to SIN is USD60.

Customers can purchase a preferred seat if they are holding a Singapore Airlines issued ticket any time before check-in. Those on an Air New Zealand marketed tickets will not be able to purchase preferred seats.

SIlkAIR oPeRAted FlIGHtSStandard seat requestBusiness and Economy Class passengers, marketed and ticketed by SilkAir or Singapore Airlines, can make an advanced seat selection for a specific seat from the time of booking up to 48 hours before flight departure.

Business and Economy Class passengers, marketed and ticketed by SilkAir or Singapore Airlines, can also make generic seat requests. There are options for window, aisle, seats between aisle and window and bassinet seats. Generic seat requests can be made from the time of booking up to 48 hours before flight departure.

Customers holding Air New Zealand marketed tickets for SilkAir operated flights will be able to make a seat request for a generic (aisle or window) seat for their flight.

Preferred seatsSilkAir has preferred seats with additional legroom in Economy Class. There are up to six such seats on each flight and these can be requested at the time of booking. The cost is USD20 to/from Southeast Asian destinations, or USD40 for flights to Australia, China, India and Nepal.

Customers on an Air New Zealand marketed ticket will not have access to preferred seats.


cHeck InAll customers are to check-in with the Operating Carrier – please ensure your customers are made aware of this.

• Signage and communications will be provided to assist customers to the Operating Carrier

• All airport information screens displaying flight information will display both the NZ and the SQ/MI flight number. The Operating Carrier will also be displayed

• Premium check-in counters will be available for eligible customers when travelling on either carrier

• To ensure that Airpoints™ Elite, Elite Partner, Gold and Koru and KrisFlyer Elite Gold, and PPS Club members receive premium benefits they should always have their frequent flyer number entered into booking and be reminded to always present their membership card at SQ and NZ check-in counters

• Airpoints™ Elite Partners and Koru members will only receive full benefits when travelling on Air New Zealand operated services

• Airpoints™ Elite and Gold members will not receive check-in benefits when travelling on SilkAir operated flights

• Online check-in is available 24 hours to 90 minutes prior to departure on an Air New Zealand ticketed flight or 48 hours to 2 hours prior to departure on a Singapore Airlines or SilkAir ticketed flight

• Dedicated Internet check in counters are available in Auckland and Christchurch International terminals for passengers travelling on Singapore Airlines operated and ticketed flights

• Airport check in kiosks are available in New Zealand for Domestic and International passengers travelling on Air New Zealand operated flights only

Through-check• Through-check is available when travelling on more than one sector and when all the

sectors are issued on the same ticket and booked in the same PNR. Customers will receive all boarding passes at the first airport in which they check in

• Customers baggage will be checked and tagged to their final destination if the journey is ticketed on a single ticket

• For stopovers less than 48 hours in Singapore, Singapore Airlines allows for baggage to be checked through

NZ SQ ALLIANCE_v3


bAGGAGeThe ‘Most Significant Operating Carrier ’ will be applied to baggage allowances when booking airfares on either Air New Zealand, Singapore Airlines or SilkAir across the Alliance.

The Most Significant Operating Carrier is chosen according to definitions provided by IATA (International Air Transport Association). IATA define baggage rules based on a customers’ checked journey through or within three geographical zones, called IATA Tariff Areas.

The Most Significant Operating Carrier rules will be applied for each one way checked journey, this may result in variations in baggage allowances outbound versus inbound.

IATA Tariff Areas• Area 1: North America, South America, Central America and Hawaii

• Area 2: Europe, Africa and the Middle East

• Area 3: Asia and Oceania

Customers will receive the baggage allowance of the Most Significant Operating Carrier per checked journey, which is dependent on the movements airlines make between these zones.

The Most Significant Operating Carrier will be decided in the following order:

A. The baggage rules of the first Operating Carrier in the journey to cross from one IATA area to another will apply should such a crossing of areas occur i.e. the first carrier that crosses the boundary between Asia and Europe in an AKL-SIN-LHR journey.

B. If the above rule is not relevant to the journey to be taken (i.e. when the journey falls within a single IATA Traffic Area) then the baggage rules to be applied will be those of the first carrier that crosses from one sub-area to another, i.e. the first carrier that crosses the sub-area between Auckland and Singapore (which lies between Australia and Indonesia/Malaysia) on a journey AKL-SIN-KUL.

C. If neither of the above apply, the baggage rules used should be those of the first carrier in the journey to operate an international flight when travel is within a sub-area i.e. the first carrier to operate a flight between New Zealand and Australia in a WLG-AKL-SYD itinerary.


Division of Air Traffic according to IATA

2 3 1

Further clarification• The Most Significant Operating Carrier can change throughout a customer’s itinerary.

For example, if a customer travels from Singapore to Auckland on Singapore Airlines and then returns on an Air New Zealand flight, they will receive Singapore Airlines’ allowance on the outbound flight and Air New Zealand’s on the inbound flight

• Stop-overs will impact baggage allowances. If a customer travels from Auckland to London on Air New Zealand (to Singapore) then Singapore Airlines (to London) with a stopover in Singapore, they will receive Air New Zealand’s allowance for the first sector and Singapore Airlines’ allowance on the second sector. A modified version of example A

• If the Most Significant Operating Carrier has no published fares, the allowance of the carrier with which the passenger checks in at the beginning of their checked journey will apply

Exceptions• When travelling to/from or via the USA or Canada, US DoT for CTA baggage rules will

apply respectively

• For ticketed journeys that have an origin or destination within the USA the baggage rules will be determined by the First Marketing Carrier who can choose to adopt one of following options:

- First Marketing Carrier rules, i.e. apply their baggage policy for the entire itinerary; or,

- US DoT approved Most Significant Carrier rules, i.e. the most significant carrier for the first checked baggage journey, whose rules will be applied for future journeys within the booking

If booking through the Air New Zealand online channel, Air New Zealand baggage rules will be quoted for all itineraries until development is completed to recognise IATA’s baggage rules – estimated completion date of mid-2015. Customers will receive the correct baggage allowance when checking in; the quoted allowance* on the ticket will be honoured if higher. *Recommend passengers carry e-ticket as it shows the quoted allowance.

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NZ SQ ALLIANCE_v3


Adoption of Marketing Carrier RulesAir New Zealand, Singapore Airlines and SilkAir recognise that Operating Carrier rules can result in inconsistent baggage allowances throughout a customer’s journey. In light of this, the ‘Most Significant Marketing Carrier rules’ will be adopted once IATA make this the default baggage policy in early to mid 2015. Under Most Significant Marketing Carrier rules, customers will receive the allowance of the marketed airline.

Air New Zealand Baggage Allowances

deStInAtIon cAbIn StAndARd StAR AllIAnce Gold / elIte PARtneRS / koRu membeRS

ALL DESTINATIONS ECONOMy 1 x 23kg piece 2 x 23kg pieces

PREMIUM ECONOMy 2 x 23kg pieces 3 x 23kg pieces

BUSINESS 3 x 23kg pieces 3 x 23kg pieces

Singapore Airlines Baggage Allowances

deStInAtIon cAbIn StAndARd & elIte PARtneRS / koRu membeRS

StAR AllIAnce Gold

PPS club

ALL DESTINATIONS ExCEPT USA & BRAZIL

ECONOMy 30kg 50kg 60kg

BUSINESS 40kg 60kg 80kg

FIRST CLASS 50kg 70kg 100kg

SilkAir Baggage Allowances

deStInAtIon cAbIn StAndARd & StAR AllIAnce Gold*

kRISFlyeR PPS club

ALL DESTINATIONS ECONOMy 30kg 50kg 60kg

BUSINESS 40kg 60kg 80kg

cAbIn bAGGAGe nZ SQ mI

FIRST CLASS N/A 2 x 7kg N/A

BUSINESS CLASS 2 x bags total 14kg* 2 x 7kg 2 x 7kg

PREMIUM ECONOMy 2 x bags total 14kg* N/A N/A

ECONOMy STANDARD 1 x 7kg 1 x 7kg 1 x 7kg

STAR ALLIANCE GOLD 2 x bags total 14kg* 1 x 7kg N/A

KORU, ELITE PARTNERS 1 x 7kg 1 x 7kg 1 x 7kg

*1 bag 10kg max

For detailed information on each Operating Carrier’s rules please visit: · Air New Zealand: http://www.airnewzealand.co.nz/baggage· Singapore Airlines: http://www.singaporeair.com/en_UK/travel-information/baggage-allowances/ · SilkAir: http://www.silkair.com/en_UK/mi-prepare-for-travel/baggage-allowances/

Note: SQ, MI and NZ all allow a small personal item to be taken in addition to the stated cabin baggage allowance, these include handbags, slim laptop bags and small cameras.

Star Alliance Gold includes; Airpoints Elite, Airpoints Gold, KrisFlyer Elite Gold and and PPS Club members

* SilkAir is not a member of Star Alliance

The rules for sporting gear, infant allowances, additional FFP baggage allowance as well as excess baggage charges will all also be based on the Operating Carrier rule.

Excess baggage and Preferred Seat Selection is available on Singapore Airlines operated flights and excess baggage is available on SilkAir operated flights.


SPecIAl ASSIStAnce Special assistance requests that will be confirmed across all three carriers include:

• BLND - Blind Passenger

• BSCT - Bassinet request

• DEAF - Deaf Passenger

• INFT - Infant

• MAAS - Meet and Assist

• EXST - Extra seat for passenger comfort

• WCHR - Customer can ascend/descend the aircraft steps – is mobile within the cabin

• WCHS - Customer cannot ascend/descend aircraft steps is mobile within the cabin

• WCHC - Customer is unable to walk or completely immobile needs wheelchair to/from aircraft and to/from seat

• WCBD - Customer has own Dry cell or Gel Cell Battery operated wheelchair

• WCBW - Customer has own wet cell battery operated wheelchair

• WCMP - Customer has own collapsible manual powered wheelchair

Note that the Operating Carrier’s rules for all Special Assistance requests will apply. In the case of wheelchair usage, note that Singapore Airlines and SilkAir treats WCHC as a MEDA case and requires a MEDIF form to be completed.

unAccomPAnIed mInoRSUnaccompanied Minors must be booked under the Operating Carrier’s code. On both Air New Zealand and Singapore Airlines, children aged 12 and over are permitted to travel alone. The customer is required to contact Air New Zealand or Singapore Airlines office directly if they wish to travel as an Unaccompanied Minor.

On Air New Zealand operated services, a person between the age of 5 and 11 must travel as an Unaccompanied Minor, or be accompanied by a person 15 years of age or older (i.e. should a 14 year old and an 11 year old be travelling together – the 11 year old must travel as an Unaccompanied Minor and therefore be booked on the operating carrier). Passengers between 12 and 16 years of age may travel alone or as an Unaccompanied Minor at parent/guardian request.

On Singapore Airlines operated services, a young passenger from 5 to under 12 years of age must travel as an Unaccompanied Minor, or be accompanied by an adult aged 18 years and above on the same flight and in the same cabin class. Children under the age of five are not allowed to travel alone. Unaccompanied Minor is optional for passengers aged 12 to under 18 years old.

On SilkAir operated services, customers aged from 5 to 17 years, unaccompanied by parents, guardians or by other customers aged 18 years and above, are considered to be Unaccompanied Minors and will be accorded special handling and assistance. Unaccompanied Minors from 5 to under 12 years must not be booked on a flight that involves a transfer with either a connecting time exceeding 24 hours or a transfer between two airports in the same station, unless their parent/guardian has pre-arranged for the child to be met and cared for at the transfer point. SilkAir is unable to accept Unaccompanied Minors who are under 5 years old, unless an escort is arranged for in advance. The escort expense is to be borne by the parents/guardian of the Unaccompanied Minors.

NZ SQ ALLIANCE_v3


lounGeSCustomers entitled to lounge access on either carrier will be granted access to Air New Zealand and Singapore Airlines lounges based on the table below. Customers will need to show their boarding pass indicating their relevant status or service class on entry. Airpoints™ Elite, Elite Partner or Koru membership cards, or their KrisFlyer Elite Gold or PPS Club member cards may need to be presented on entry if the boarding pass does not correctly record lounge access entitlement.

Lounge access

AIR neW ZeAlAnd InteRnAtIonAl lounGeS

AIR neW ZeAlAnd domeStIc lounGeS*

SInGAPoRe AIRlIneS SIlveRkRIS buSIneSS lounGe – SIn

AIR neW ZeAlAnd contRAct lounGe In SInGAPoRe

SInGAPoRe AIRlIneS kRISFlyeR Gold lounGe – SIn

SInGAPoRe AIRlIneS lounGeS – oveRSeAS SIlveRkRIS And contRAct lounGeS on SQ oPeRAted FlIGHtS

lounGe AcceSS on SIlkAIR oPeRAted FlIGHtS

AIRPOINTS ELITE

✔ plus 5 guests

✔ plus 5 guests

✔^✔

plus 1 guest✔

plus 1 guest✔

plus 1 guestx

AIRPOINTS ELITE PARTNER

✔ plus 1 guest

✔ plus 1 guest

✔^✔

plus 1 guestx x x

AIRPOINTS GOLD

✔ plus 1 guest

✔ plus 1 guest

x✔

plus 1 guest✔

plus 1 guest✔

plus 1 guestx

KORU MEMBERS

✔ plus 1 guest

✔ plus 1 guest

x✔

plus 1 guestx x x

KRISFLYER ELITE GOLD

✔ plus 1 guest

✔ plus 1 guest

x x✔

plus 1 guest✔

plus 1 guest✔

plus 1 guest

PPS CLUB ✔ plus 1 guest

✔ plus 1 guest

✔ plus 1 guest

x✔

plus 1 guest✔

plus 1 guest✔

plus 1 guest

PREMIUM ECONOMY - NZ OPERATED

x x x x x x x

BUSINESS CLASS – NZ OPERATED

✔ ✔ ✔ ✔ ✔ ✔ x

BUSINESS CLASS – SQ/MI OPERATED

✔ x ✔ x ✔ ✔ ✔

FIRST CLASS – SQ OPERATED

✔ plus 1 guest

x✔

plus 1 guest***x

✔ plus 1 guest

✔ plus 1 guest

x

* Air New Zealand Regional lounges: Star Gold members can enter with no guest. Airpoints Elite/Elite Partner/Gold/Koru members may bring 1 guest.** Koru members will access the Air New Zealand contract lounge in Singapore when travelling on Air New Zealand operated flights.*** Access to SilverKris First Class lounge.^ To/From AKL/CHC with connecting SQ flight.


loyAlty And beneFItSAs Star Alliance member airlines, a frequent flyer programme partnership between Air New Zealand and Singapore Airlines already exists.

• As with all Star Alliance partnerships the earning of Airpoints Dollars™ or KrisFlyer Miles is based on the Airline that operates the flight

• Eligible booking classes for earning are based on the operating airline. Please check with each airline’s respective Frequent Flyer Programme

• Status Points cannot be earned on SilkAir operated flights even if these flights have an Air New Zealand flight number

• The current process applies for reward bookings for Airpoints and KrisFlyer members

• Premium customer handling is based on Star Alliance standards for Air New Zealand and Singapore Airlines operated flights

StAR AllIAnce beneFItS on AIR neW ZeAlAnd And SInGAPoRe AIRlIneS oPeRAted FlIGHtS

BENEFIT STAR ALLIANCE SILVER STAR ALLIANCE GOLD

Lounge access, plus 1 guest ✔

Priority check in ✔

Extra baggage allowance ✔

Priority boarding ✔

Priority baggage handling ✔

Priority reservations waitlist ✔ ✔

Priority airport standby ✔ ✔

• Koru members only receive their benefits on Air New Zealand operated flights. Koru members can access the Air New Zealand International Lounge when travelling on Air New Zealand operated flights from Auckland to Singapore. In Singapore, Koru members will be able to access the SATS lounge in Changi Airport when departing on an Air New Zealand operated flight, with a guest

• Koru members will be able to access the Air New Zealand International Lounges in Auckland and Christchurch when travelling on Singapore Airlines operated flights with Air New Zealand flight numbers. No other benefits are available to Koru members on Singapore Airlines operated flights

• Customers’ Koru membership or Airpoints number should be entered at the time of booking, and customers should always carry their Koru card when travelling.

• Benefits offered by each airline when their members travel on their own marketed and operated flights may differ from Star Alliance benefits provided. Please check with each airline’s respective Frequent Flyer Programme for more detail

• KrisFlyer members will be not be entitled to tier bonus’ on KrisFlyer miles or PPS Value, when they travel on Air New Zealand operated flights

• As SilkAir is not a Star Alliance member these Star Alliance benefits are not available to Airpoints™ Elite and Gold members when travelling on SilkAir operated flights

• Complimentary frequent flyer seating/priority seating is not a Star Alliance Gold benefit and therefore will not be available to Airpoints™ Elite and Gold members when travelling on Singapore Airlines operated flights. Star Alliance Silver includes; Silver AirpointsTM members and KrisFlyer Elite Silver members. Star Alliance Gold includes; Gold AirpointsTM members, Elite Airpoints™ members, KrisFlyer Elite Gold and PPS Club members.

NZ SQ ALLIANCE_v3


QuIck ReFeRenceKey points when booking an alliance journey:

• Customers must check in with the Operating Carrier

• When a NZ3200 - NZ3499 series flight is booked the following Operating Carrier data will be generated: OPERATED BY Singapore Airlines

• When a SQ4200 - SQ4599 series flight is booked the following Operating Carrier data will be generated: OPERATED BY Air New Zealand

• When a NZ3500 - NZ3699 series flight is booked the following Operating Carrier data will be generated: OPERATED BY SilkAir

• Unaccompanied minors and MEDA pax are not permitted to be booked on NZ3200 - NZ3699 and SQ4200 - SQ4599 series flights

• Airpoints™ members are able to earn Airpoints Dollars™ and Status Points when flying on Singapore Airlines operated flights, and Airpoints Dollars™ on SilkAir operated flights. KrisFlyer members will earn KrisFlyer Miles and Elite Miles on Air New Zealand operated flights

• Airpoints members do not receive any status benefits when travelling on SilkAir operated flights

• Premium customer handling is based on Star Alliance standards for Air New Zealand and Singapore Airlines operated flights

• Benefits offered by each airline when their members travel on their own marketed and operated flights may differ from the Star Alliance benefits provided

• Koru members will only receive their Koru benefits on Air New Zealand operated flights. Koru members will be able to access the Air New Zealand International Lounges in Auckland and Christchurch when travelling on Singapore Airlines operated flights with Air New Zealand flight numbers. No other benefits are available to Koru members on Singapore Airlines operated flights.

• Economy Skycouch™, Premium Economy and First Class fares are not available to be booked on NZ3200 - NZ3699 series or SQ4200 - SQ4599 series flights

• Child fares apply to children aged 2-11 on Air New Zealand, Singapore Airlines and SilkAir flights based on Operating Carrier rules

• For infants travelling on Singapore Airlines who turn 2 years of age at any point during the journey, the agent must contact SIA to assign a child seat for the remainder of travel (no additional costs involved)

• Meals and Special Assistance request information is based on the Operating Carrier’s rules. Please refer to the Operating Carrier’s agency website for more information:

- Air New Zealand: http://www.airnewzealand.co.nz/special-assistance-special-meals- Singapore: http://www.singaporeair.com/en_UK/flying-with-us/specialmeals/- SilkAir: http://www.silkair.com/en_UK/mi-prepare-for-travel/special-meal-request/


moRe InFoRmAtIonFor more information contact via the below channels:

AIR NEW ZEALAND SINGAPORE AIRLINES SILKAIR

New Zealand travel agentsairnzagent.co.nz

Singapore Airlines travel agentswww.krisport.co.nz Login – sqagent Password – 2012Kris

SilkAir websitewww.silkair.com

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