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Page 1: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads
Page 2: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

What Do I Do?

Page 3: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

The conference for everyone who deals with clicks.

Wait! We deal with brains.

Page 4: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

PPC We are not click buyers anymore

We are buyers on the attention merchants market.CPC, CPV, CPE, CPM….We are brain space buyers

Page 5: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

1. Let’s make some assumptions

Page 6: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads
Page 7: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads
Page 8: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

It’s better to be wrong sometimes and fail to measurethan to lose opportunities 

Page 9: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

2017 is the year of BTCBeyond The Click

Page 10: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Our PPC industry have to be more like Mad Men

Page 11: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads
Page 12: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads
Page 13: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Summary of assumptions• We are in Beyond The Click Era• Be more like Mad Men• Biggest opportunity = end of TV monopoly for creating

brands• Google Analytics has ruined marketing ;-)

Page 14: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

2. How it worksWhy user do not click BUT buy and Analytics can’t track it properly?

Page 15: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Brand search• Brand search campaigns have the highest conversion rate• But brand search are not the cause of conversion

• G Analytics tracks brand search but can’t track the cause• Cause took place very often on different devices or aps (FB,

Instagram, Snapchat, YouTube Ads – here we consume content)

• Increase in brand search is sometimes the only traceable sign, that something happened, like Snapchat’s influencer post. Sign not cause!

Page 16: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Because there are: YouTube on mobile and 6s Bumper Ads

Page 17: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Because on FB and Instagram we buy engagements

Page 18: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Funnels are complicated and sometimes we drive traffic not to our site

Page 19: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

3. PracticeHow to deal with BTC

Page 20: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

3.1 PractiseNative conversions inside AdWords and FB Ads, forget about GA

Page 21: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Facebook Conversion and Atributions

https://www.facebook.com/business/help/458681590974355

https://www.facebook.com/business/help/350128498372094

Page 22: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

AdWords Conversion

Page 23: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Cross-Device Convesion

Page 24: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Measure not only sales but also leads• Very often you are not able to compare effectiveness

of campaigns based only on sales

• Choose lead which you are able to calculate value• Case study – DietLabs’ Diet-Care Subscription Services

Sales of subscription Fill psychological quiz and left email to receive results We know average % of quiz transform to sales from past data

Page 25: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

“PayPal” is best conversion rate tool! ;-)

Even for Snapchat…

Page 26: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

3.2 PracticeBrand Keywords – Do NOT Measure

Page 27: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

But how to do NOT measure brand campaings in AdWords?

Page 28: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Different AdWords account for branding/navigation search

+name properly your campaigns created for particular funnel

Page 29: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

3.3 PracticeAdWords, YouTube, Conversion

Page 30: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Conversion, All conv., View-throug Conv.

Screenshot date: 8 Jan 2017

Page 31: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Conversion after same time Increase doing nothing

Screenshot date: Feb 2017

Page 32: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

• Conversions (Sales): 14 -> 40 • All conversion (Sales + Lead): 119 -> 175• Lead: 105 -> 135• Lead are good for day to day basis, instant adjustment of

campaigns

Page 33: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Meanwhile in Analytics

Page 34: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Custom columns – Example: Cost/ViewThough Conv.

Page 35: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Bumper Ads

Bumper Ads can be measure only by View-through Conv. But are there sales or leads?

Page 36: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Segment and…

Page 37: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

… we have sales

Page 38: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Other metrics in YouTube and GDN

- Video played to- Unique cookies- Avg. impre. freq. per cookie

Keep in mind: structure campaigns properly!

Different beast:- 6s Bumber vs anything else- Longer vs shorter- InStream vs Discovery

Page 39: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

YouTube Brand Lift

Page 40: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Changes in YouTube in 2017? Yes!

https://adwords.googleblog.com/2017/01/making-youtube-better-in-mobile-cross.html

Page 41: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

3.4 PractiseFacebook Conversion

Page 42: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Short tips• Turn off conversion for some ads in particular adset• Measure video (e.g. how much cost you 50% view)• Remarketing based on engagment (remarketing without

click)

Page 43: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Summary of practise• Measere not only sales but also leads• Use native conversions inside AdWords and FB Ads, forget

about GA• Do not track conversions on brand in Adwords • View-throug Conv. for measuring YouTube

Page 44: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Finnaly, this is also good indicator…

Page 45: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads
Page 46: Tomasz Frontczak - Measuring conversion beyond direct response and clicks: AdWords & Facebook Ads

Thank [email protected]/frontczak