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#TomorrowStartsHere: Leveraging Social Media Content for Engagement

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Page 1: Tomorrow Starts Here

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 1 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 1

Leslie Lau, Cisco Systems @lelau

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 2

http://www.youtube.com/watch?v=BJSjbttGaVM

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 3

The Story Chapter

Social First Chapter

The Strategy Chapter

The Execution Chapter

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 4

Internet of Things 2011

Tomorrow Starts Here 2012

Internet of Everything 2012 >

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 6

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 7

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 8

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 9

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 10

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 11

Our target market was the CXO/BDM – the executives leading their organizations. They

are expected to think big and dream new ideas, leading teams that do the same.

Goal

Measurement

• Drive awareness;

• Demonstrate thought

leadership; and

• Position Cisco as a “partner to

transform your business”

• Increase Share of Voice and Reach in the future

technology space, elevating the conversation from IoT to

IoE

• Increase paid, viral, and organic impressions of thought

leadership content deployed by key executives

• Increase numbers of followers, engagements, views, and

mentions affiliated with executives

• Increase influential mentions of content and number of

social shares, referrals, and engagements by enlisting

the help of employees to advocate on behalf of the

brand, creating evangelists

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 12

Seed. Participation in the conversation through social listening insights

and a deep understanding of the business imperative landscape.

Storytelling commenced with an optimal seeding strategy in FY13.

Grow. Foster connections and grow the spread of ideas and the creation

of new ones through social activations.

Foster. Tell brand stories and incite conversation through those who

participate, influence and advocate.

Lead. Create shareable content that brings the brand to life at scale using

the power of data, forward leaning ideas, and all the things that Cisco

makes possible.

Seed

Lead

Foster

Grow

FY13

FY14

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 13 Seed Lead Foster Grow

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Launch

Day

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 14

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 15

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 16

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 17

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 18

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 19

Monday Tuesday Thursday Friday

Wednesday – Live Twitter Stream

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 20

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 21

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 22

Requires Innovation and Doing Business Differently

Listen and Collect

Data

Social First: Seed,

Lead Be a Storyteller Foster and Grow -

Engage Your

Audience

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 23

“When the Internet emerged just over two decades ago, it changed everything. But what we're about to see makes that pale in comparison,"

John Chambers, Chairman and Chief Executive Officer, Cisco

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© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 24

Thank you.