tomorrow's bar
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HTM 2121 TOURISM AND HOSPITALITY
MARKETING Group Project
Food and beverage operation in TST East Molecular Gastronomy Bar
Tomorrow’s Bar Candy Ma 11076006DMatthew Ng 11186013DIda Hung 11010000DYvonne Chan 11072109D
Overview
External Environmental
Analysis
Opportunity and Threats
Internal Environment
Analysis
Target Market Analysis
Marketing Mix Strategies and
Programs
Implementation milestone
Marketing budget
Marketing controls
External Environmental Analysis Demographic
trends
Technological trends
Political-legal trends
Ecological trends
Economic trends
Demographic trends
aged15-35 half of total HK population
total of 17,032 population in TST East in which 79.5% of them is aged between
15 to 64
median monthly domestic household income is HK$ 21,000.
Census and Statistics Department of The Government of the Hong Kong Special Administrative Region. (2012). Table: Summary Statistics of Constituency Areas in Yau Tsim Mong District, 2006.
Ecological trends
Cathy. (2009). Food waste in restaurant. Retrieved from http://www.greenecoservices.com/food-waste-in-restaurants/
Food supply will not be able to meet
demand by 2050
food waste issue :50 tons waste/year
Economic trendsGDP of Hong Kong for the increased 3% in 4th
quarter of 2011
Consumer Price Index (CPI), the overall consumer prices raised by 6.1% in January 2012
>40% of households in HK. medium and high expenditure ranges, increased 6.3% and 6.4% respectively
Census and Statistics Department of The Government of the HKSAP. (2012). Table 200: Selected Industry Averages and Analytical Ratios in the Industry Sections of Import/Export, Wholesale and Retail Trades, and Accommodations and Food Services.
Technological trends
Internet users (per 100 people) in Hong
Kong was last reported at 69.26 in
2010
spend 70% discretionary
expenditure on leisure
Introduce new cuisines on a regular basis, observe customers’
eating habit, discover new target customers
Kattiyapornpong, P. (2009). Profiling Generation Y- Where do they travel. Journal of Travel Research. (3-6)
Political-legal trends
Apply Declaration through the Department of Food and
Environmental Hygiene (DFEH)
Apply Liquor Licence and Club Liquor Licence Liquor Licence
from the Liquor Licensing Board (LLB)
Amended Smoking (Public Health Ordinance (Cap.
371)
Centre for Food Safety (2012), Food and Environmental Hygiene Department, HKSAR, Part V of the Public Health and Municipal Services Ordinance (Cap. 132).
Competitors•Similar products and service•Same customers
Bo Innovation廚魔
•Location: TSTAspasia •The Krug Room•Caprice
Other Competitors
Aspasia. (2010). Retrieved fromhttp://www.tripadvisor.com/Restaurant_Review-g294217-d918027-Reviews-Aspasia-Hong_Kong.html
Opportunity and Threat
Opportunity
•Increased conscious in the trend of Molecular Gastronomy•Increasing Income of GDP•Increasing concern of food shortage
Threat•Lack of technology in HK
•Various competitors
Internal Environment Analysis
Tomorrow’s Bar
Mission
Objective
Resources
Mission
Theme•a cross-cultural of Molecular Gastronomy with Eastern and Western style.•located in TST East
Target Customer
•white-collars•aged 18-35
Opening hours
•from 11:30a.m. to 15:00p.m•7:30p.m. to 3:00a.m•Everyday
Tomorrow’s Bar
Objective
Short-term•To establish positive public image within 1-3 years in HK.•To gain a year-on-year 10% sales during first five years.•To increase market share by 15% after 3 years.•To retain 5% of the customers/year.
Long-term•To become the famous superior restaurant in Hong Kong in the coming 10 years.•To develop a good public relation with the customers in the society within 10 years.
Performance-maximizing objective
•expected to be market-stimulated with a high degree of uncertainty about their ultimate market potential.•emphasizing unique products and services to increase its competitive advantages and to enlarge its market share
Resources
Human Resources
Top ChefsTalented ManagersTraining courses for employees
Morale
• Non-monetary reward
• Keep in high level
Capital and Machine
Obtain bank loanMaintained regularlyMonitored raw material
Target Market Analysis
Target customers
•Aged 18-35•White-collar employees•In TST East
Characteristics of customers
•Non-pecuniary rewards•35% motivated by social needs•Join club or bar
Needs•Facing huge work pressure•Want to relax after work
Marketing Mix Strategies Positioning
Creative and innovative
Advanced techonology
Middle class business man as target customers
4Ps
Marketing Mix Strategies
Price
ProductPlace
Promotion
Price
Method
• Price range is set between HK$200 to HK$500 per dish, which is higher than ordinary food• Send a message to prestige-conscious consumers• Continue to associate these values with the product
Strategy
• Planned to implement market skimming as its pricing approach• Recoup the investment involved in product development
Product
Place
Location
•TST East•Upper floor
Decoration
•Relaxing•Comfortable•dim lights •candles on table
Private Rooms
•rectangular form•grid pattern •side by side with sofa and cushions •home-away-from-home sense of feelings
Promotion
Promotion
Advertising
TV Programme
•Invite several famous gourmets (e.g. Tao Tao) to taste through Television programmes•will be broadcasted at night period
Mobile application
•providing the bar’s menu, transportation information and special offers•Game: creating new forms of molecular gastronomy by users
Websites •official website in multiple languages•FaceBook•Yahoo! and Googles
Public Relations
Promotional event
• Planned to hold a public event in the plaza• Demonstrate the cooking process of various types of dishes and audiences will be invited to taste the dishes • Provide the theme night every Friday
Teaching class
• The first 100 customers will be invited to a teaching class• The Chef Executive of bar will teach them• Making the unique style and taste of dishes
Sales Promotion
Sales Promotion
• Provide VIP cards• Consume more than $1500 in bar• Enjoy 85% discount off• First 100 customers can get the VIP card for free
Implementation Milestones Milestones Start date End date Budget Who is
responsible?How to evaluate?
Decorating 1/1 31/3 $750000- 1000000 Person in charge Inspection on every week
Recruiting staffs 3/3 17/3 $10000-15000 HR manager Hold the recruitment day
Training 15/3 1/5 $30000-45000 Training department
Work rules test and role play before the opening
TV programme 1/5 31/11 $28888 x 6 = $173328
Marketing department
Compile statistics of customers a week after the programme released
Mobile application 1/6 31/12 $6000-10000 Marketing department
Compile statistics of downloading rate from the system
Printed advertisements
1/6 31/12 $8000 x 6 =$48000
Marketing department
Questionnaire
Promotional event 1/7,1/8,1/9each month
31/7,31/830/9 etc.
$50000-70000 Marketing department
Questionnaire
Teaching Class 11/7 18/7 $9000-12000 Marketing department
The popularity from the joining number
Market evaluation 1/8 31/8 $1500/report Marketing department
Questionnaire
Market research 1/10 31/10 $2000/survey R & D department
Analyze the factors related to the business operation
Marketing budget
• Sales forecast:First 10 months the growth slow because of low brand.In year 2, we expect our sales volume will increase further as we should have gradually developed .
25%
2%
15%
30%
20%
6% 2%
Expenses Distribution
Empolyees salaries
Maintainers expenses
Promotion expenses
Food & Baverage expenses
TST East rental fee
Operational expenses
sundries
Expenses DistributionEmployees salaries 25%
Maintainers expenses 2%
Promotion expenses 15%
Food & Beverage expenses 30%
TST East rental fee 20%
Operational expenses 6%
sundries 2%
Marketing controls
External•Brand name:1) collect the opinions 2) questionnaires will be conducted half yearly3) professional marketer will be hired •Financial measures1)professional auditing company •2)cash flow will be monitored every month
Internal•organize a weekly meeting •food safety supervision •menu of the meal have to change every 3-4 months•he quality of the food•e advanced knowledge about the meal for waiters
Contingency plan
•plan B to adjust the situation•Discount •Set of dinner
Reference list• Arboleya, J. C., Aduriz, A., Lasa, D., Vergara, J., Duch, A., Olabarrieta, I., et al. (2007). Oral presentation. 2nd International symposium on delivery of
functionality in complex food systems. University of Massachusetts. Amherst. USA. From the chef's mind to the dish: How a scientific approach can help to make the way easier.
• • Aspasia. (2010). Retrieved from http://www.tripadvisor.com/Restaurant_Review-g294217-d918027-Reviews-Aspasia-Hong_Kong.html• • Bo Innovation. (n.d.). Retrieved from http://www.boinnovation.com/html/restaurant.php• • Caprice. (n.d.). Retrieved from http://www.dianping.com/shop/2198821
• Cathy. (2009). Food waste in restaurant. Retrieved from http://www.greenecoservices.com/food-waste-in-restaurants/
• Centre for Food Safety (2012), Food and Environmental Hygiene Department, HKSAR, Part V of the Public Health and Municipal Services Ordinance (Cap. 132). Retrieved form:http://www.cfs.gov.hk/english/food_leg/food_leg_list.html#part5
• C.J. Reissig.& E.C. Strain. & R.R. Griffiths. (2009). Caffeinated energy drinks—A growing problem. Drug and Alcohol Dependence. 99. (1–10).• • Census and Statistics Department of The Government of the Hong Kong Special Administrative Region. (2012). Table 200: Selected Industry Averages and
Analytical Ratios in the Industry Sections of Import/Export, Wholesale and Retail Trades, and Accommodations and Food Services. Retrieved from http://www.censtatd.gov.hk/hong_kong_statistics/statistical_tables/index_tc.jsp?charsetID=2&tableID=200&subjectID=
• • Census and Statistics Department of The Government of the Hong Kong Special Administrative Region. (2012). Table: Summary Statistics of Constituency
Areas in Yau Tsim Mong District, 2006. Retrieved from • http://www.censtatd.gov.hk/hong_kong_statistics/statistical_tables/index_tc.jsp?charsetID=2&tableID=174&subjectID=• • Cuisine Innovation (2012) website. Retrieved from: http://www.cuisine-innovation.fr/php_creations/cuisine-innovation/cms/content/view/14/46/lang,en/•
• Guide on Types of Licences Required (2012), Food and Environmental Hygiene Department, Ordinance (Cap. 371).Retrieved form:http://www.fehd.gov.hk/english/licensing/Guide_on_Types_of_Licences_Required.html
• H. McGee. (2004). On food and cooking: The science and lore of the kitchen, (2nd ed.)Scribner, New York.• • Janthima Kaewpradab. (2006). Bangkok: Huacheaw Chalermprakiert University. Photocopied. The Relationship between Job Satisfaction and the
Organizational Commitment of Employees, M.B.A. (Business Aministration).• • Kattiyapornpong, P. (2009). Profiling Generation Y- Where do they travel. Journal of Travel Research. (3-6)• • Line Holler Mielby & Michael Bom Frøst. (2010). 「 Expectations and surprise in a molecular gastronomic meal」 . Food Quality and Preference. 21.
(213–224).
• N. Kurti. (1969).The physicist in the kitchen, Proceedings of the Royal Institution of Great Britain. 42. (451–467).
• Mr John C Tsang. (2010). the Appropriation Bill 2010. Retrieved from: http://www.info.gov.hk/gia/general/201004/21/P201004210173.htm
• New.gov.hk from Hong Kong’s information Services Department (2011), GDP rises 7.2%, Business & Finance, June 20, 2011.Retrieved from: http://archive.news.gov.hk/en/categories/finance/html/2011/06/20110620_192823.shtml
• Roongrawee Saithep. (2008). M.A. (Business English for International Communication). Bangkok: Graduate School, Srinakharinwirot University. A Survey of Motivational Factors of White-Collar and Blue-Collar Employees at Mattel Bangkok Limited. Retrieved from: http://thesis.swu.ac.th/swuthesis/Bus_Eng_Int_Com/Roongrawee_S.pdf
• Tabacco Control office of Department of Health, (2012), Tobacco Control Legislation. Retrieved from: http://www.tco.gov.hk/english/legislation/legislation_sa.html
• The Krug Room. (n.d.). Retrieved from http://food.vpire.com/614/the-krug-room/
• The S. Pellegrino World. (2007). The S. Pellegrino world's 50 best restaurants, Restaurant Magazine.
• Vega. César. & Job Ubbink. (2008). “Molecular gastronomy: a food fad or science supporting innovative cuisine?” Trends in Food Science & Technology 19. (7). (372–382).