Building better services, better Building better services, better outcomes, stronger outcomes, stronger

communities communities

Toni Reeves

Overview ResourcesOverview Resources

1. What resources exists?

2. Where can you find them ?

3. How could you may use them?

Learning and Development Strategy – DHS

• Stage 1 Information and Awareness

• Stage 2 Knowledge and Skills

(CS&HITB Project)

• Stage 3 Reinforcement

Stage 2: CS&H ITB Approach

• Workshops• Regional Central Organisational

• Resources • Resources understand Quality Framework

• Professional Development • Conferences and Forums

The Quality framework enables many aspects of the Act to be put into practice.

It prompts us to consider what the principles of the Act mean to each person that we work with.

Resources Resources

• Quality Management Principles

• Quality Management Practices

• Quality Management Tools

Understanding the Quality Framework (Resources)

1. Resource Guide – Two sections

2. Digital stories

3. A toolbox of learning and development resources

Handbook SectionBackground Information

• Intent Principles Elements

Evidence indicators

• Industry Standards & Outcome Standards

Applying the Standards

Self assessment against the standards

Toolkit 1.Organisational Self Assessment Tool

● Industry standards

(Areas of good practice important to organisations)

2.Consumer Self Assessment Guide● Guide for implementing consumer self assessment

2.Quality Plan

● Template

Applying the Standards

1. Undertake Organisational Self Assessment against the essential evidence indicators

2. Gather consumer feedback and engagement with people you support, family members, carers

3. Develop Quality Plan

Quality Systems, Processes and Quality Systems, Processes and Practices Practices

To effectively plan, measure and monitor the quality of support, disability support services will participate in a range of quality management activities that:

1. Maps and describe organisational systems and processes

2. Collects and analyse data from people who receive support

3. Uses the feedback from data analysis to identify strategies to improve services

4. Plans for sustainable and continuous quality improvement

5. Monitors compliance with legislative, funding and regulatory requirements

Quality Planning Cycle Plan How you intend to undertake the

organisation self assessment and how you will gather the information feedback consumers, carers and families, staff and other stakeholders

Do Collect the information you require based on your organisation processes

Check The information what is it telling you

Act Plan what you are going to do based on the Information collected

Digital Stories

• Industry Standards• Areas of good practice important to

organisation

• Outcome Standards• Areas of life important to people

Toolbox• Self loading disk

• Table of contents

• Digital Stories • Areas of practice

– Industry standards & Outcomes

• Information Sheets • Discussion points