tool: stakeholder analysis purpose: to identify everyone, from start to finish, who will be affected...
TRANSCRIPT
Tool: Stakeholder AnalysisPurpose: To identify everyone, from start to finish, who will be affected by the process change.
The Stakeholder Analysis also provides the “big picture” in which the process is situated.
By understanding our stakeholders, we can foresee who may have grievances that need to be addressed.
By understanding who is affected, we can identify who to include in our Communication Plan.
DStakeholder Analysis
Project Name Champion College/Division Process Owner
Department Team Leader
Name of the Group or Individual
AffectedFunction
Group Representative and
Contact Information
Does the stakeholder
have concerns about the
project? (Y/N)
Stakeholder's Concerns (if applicable)
Action Required to Satisfy Stakeholder
Stakeholder Analysis
Stakeholder Analysis Form
D
• Who will the changes affect?–Examples: Customer, CCIT, HR
DStakeholder Analysis
Stakeholder Analysis
Identify stakeholders
Name of the Group or Individual
Affected
• List the appropriate groups or individuals.
DStakeholder Analysis
Stakeholder Analysis
Identify stakeholders
Name of the Group or Individual
Affected
Vendors
Procurement employees
Students
• What function does this person or group serve in the process?
DStakeholder Analysis
Stakeholder Analysis
Stakeholder role
Function
• List the relevant functions.
DStakeholder Analysis
Stakeholder Analysis
Stakeholder role, example
Function
Supplier
Facilitate procurement
process Provide much of
the money involved in the transactions
• Who represents the stakeholders?
• How can we contact the representative?
DStakeholder Analysis
Stakeholder Analysis
Stakeholder contact
Group Representative and
Contact Information
• List that information here.
DStakeholder Analysis
Stakeholder Analysis
Stakeholder contact, example
Group Representative and
Contact Information
CEO/VP/Sales Rep of the respective
company
Mike Nebesky
CUSG
• Might this individual or group have concerns regarding the planned improvements? Indicate that here.
DStakeholder Analysis
Stakeholder Analysis
Stakeholder concerns
Does the stakeholder
have concerns about the
project? (Y/N)
Y
N
N
• Where appropriate, explain what those concerns might be.
DStakeholder Analysis
Stakeholder Analysis
Stakeholder concerns
Stakeholder's Concerns (if applicable)
• Where appropriate, explain what those concerns might be.
DStakeholder Analysis
Stakeholder Analysis
Stakeholder concerns, example
Stakeholder's Concerns (if applicable)
Decrease in revenues if CU pays within 10 days. Extra cost of being paid by check.
Action Required to Satisfy Stakeholder
• Think about what the team can do to both satisfy stakeholders and increase process efficiency.
COMMUNICATION IS KEY
DStakeholder Analysis
Stakeholder Analysis
Stakeholder satisfaction
Action Required to Satisfy Stakeholder
Communicate the benefits of being paid
within 10 days.Communicate the benefits of paying
electronically.
• List some possible solutions here.
DStakeholder Analysis
Stakeholder Analysis
COMMUNICATION IS KEY
Stakeholder satisfaction, example
DStakeholder Analysis Stakeholder Analysis Form
Project Name Procurement: Leverage Industry Norm Payment Terms Champion Mike Nebesky College/Division Finance Process Owner Mike Nebesky
Department Procurement Team Leader Lisa Knox
Name of the Group or Individual
AffectedFunction
Group Representative and
Contact Information
Does the stakeholder
have concerns about the
project? (Y/N)
Stakeholder's Concerns (if applicable)
Action Required to Satisfy Stakeholder
Vendors Suppliers CEO/VP/Sales Rep of the respective
company Y
Decrease in revenues if CU pays
within 10 days. Extra cost of being
paid by check.
Communicate the benefits of being paid
within 10 days.Communicate the benefits of paying
electronically.
Procurement Employees
Facilitate procurement
processesMike Nebesky N
Students
Provide much of the money
involved in the transactions
CUSG N
Stakeholder
Analysis
IImprove
Once we have a clear idea of what the process will become, we can consider whether
the solution meets the needs of
everyone involved.
Consult your stakeholders as necessaryMeet stakeholder
needs