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The Business Value of Hosted PBX/UC&C

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What is Unified Communications?

UC = Telephony + Messaging + Collaboration

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What Is Hosted PBX/UC&C?

• Hosted PBX and hosted UC&C fall under “cloud communications.”

• Cloud communications includes a range of services with increasing capabilities.

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Hosted PBX/UC&C Market Demand

Enablers– VoIP technology

improvements– High bandwidth

availability

Source: Frost & Sullivan, September 2013

Drivers– Mobility– Video– Web collaboration– Contact center

solutions

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Hosted PBX/UC&C Deployment ModelsCloud Architectures

Public – Multitenant– All customers

share a common software instance

Private – virtualized– Each customer has

its own software instance

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Hosted PBX/UC&C Deployment ModelsHybrid Models

Geographical – some locations (e.g., HQ)

served by a premises system

– others (e.g., branch offices) are served via the cloud

Functional – some UC functions (e.g.,

email and telephony) located on-premises

– other UC functions (e.g., IM, presence and Web conferencing) delivered via the cloud

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Top Benefits of Hosted PBX/UC&C…

IMPROVEMENTS SAVINGS

Enabling scalability by easily adding/subtracting users

Moving to opex spending models

Providing more advanced communications features

Reducing technology overhead

Extending capabilities to remote and mobile workers

Minimizing the risk of technology obsolescence

Improving worker productivity Reducing management burdens on IT/telecom staff

Enhancing business continuity/disaster recovery

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Hosted PBX/UC&C Buying Triggers…

Aging premises infrastructure that is expensive to maintain due to frequent repairs, service disruption as well as limited parts and skilled staff availability

Expired Centrex contract

Rapidly evolving user needs no longer met by current infrastructure

Uncertain or frequently changing capacity requirements

Need to gain a competitive edge through advanced communications that reduce costs, enhance user productivity or accelerate business processes

Source: Frost & Sullivan, September 2013

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