toolkit to manage the 21st century worker
TRANSCRIPT
1. 21st Century Worker TOOLKIT TO MANAGE THE 2. Author, speaker, recipient of HR Entrepreneur of the year in 2013. Co-founder of RecruitPlus. Adrian Tan adriantan.com.sg @adriantan18 Hello! 3. When we are talking about the 21st century worker 4. We are really talking about millenials 5. What is a Millennial 6. Born roughly between 1977 and 1995 7. Millennials are team-oriented, eager to tackle huge challenges, and quite particular about their leaders. They wont do something just because you say, Im the manager. 8. Theyll work hard for someone who truly mentors them. 9. Problems Retaining Gen Y Robert Half Survey All Countries Singapore Baby Boomers (born 1946 - 1964) 7% 13% Generation X (born 1965 - 1978) 21% 17% Generation Y (born 1979 - 1999) 45% 59% None -- all are equally challenging to retain 21% 8% 10. They are not living in our world 11. We are living in theirs 12. So to make sure we keep our jobs 13. We better learn how to manage them properly 14. So what does Gen-Y want? 15. https://youtu.be/Sz0o9clVQu8 16. Seriously 17. Focus on these 3 things 18. Structured Coaching/Mentoring Program ONE 19. Bill McCartney: Coaching is taking a player to where he can't take himself. QUOTE 20. In June 2010, 78 high-potential leaders from Citibank Malaysia completed a short coaching skills training program, The Art of Coaching: building commitment and engagement in teams, run by Results Coaching Systems. Participants found a significant improvement of more than 300% in their effectiveness in problem-solving techniques. 21. In 2008, IAG NZ decided to invest in a coaching culture initiative with RCS. An organization-wide coaching culture intervention resulted in doubling engagement, halving staff turnover, and turning a 5% operating loss into a 7% operating profit. 22. Gametize 23. Maintain engagement with real-time feedback TWO 24. Zappos: To make customers happy, we have to make sure our employees are happy first QUOTE 25. Adobe Systems scrap annual appraisals, to rely on regular feedback to reward staff 26. Kelly Services abolished performance scores, provides annual market adjustments. 27. 15five 28. Celebrate Accomplishments THREE 29. Tom Peters: Celebrate what you want to see more of QUOTE 30. Spencer Odgen keeps their entire company focused on their targets, drives competition and gives public praise with frequent deal flashes and alerts. 31. Great Eastern celebrate their top agents and do it publicly to acknowledge their achievements 32. bitrix24 33. Still Clueless? 34. Drop me a message [email protected] 35. THANK YOU!