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Tools for Billing Services:Roundtable Discussion

Moderators:Heather Ansell, Director of National SalesCarrie Ambrose, Manager of Client ServicesTina Parker, Manager of Training and ImplementationMelanie Zappia, Practice Management Trainer

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Roundtable Process

Two-Part Session:

• Part 1: Valuable Billing Service tools in MicroMD PM

• Part 2: Discussion topics-Leveraging PM + EMR integrated services into your billing service environment

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Part 1: Tools for Billing Services

• Report Options and Report Queue• MicroMD Task Manager• Practice Insight Task Manager • Claim Status from Open Claims Report• Claim Status Reset on Claims EB screen• Pending Charges-Toggle Display• Batch Options• Remit Splitter

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Part 2: Tools for Billing Services

• How many of you use the MicroMD lounge?

• How many of you have registered and use the my voice for suggestions/feature enhancements?

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Clearinghouse/Claims

• Eligibility – How are you handling with your clients?

• Are any still using ENS as a clearinghouse?

• Quick Text – Are you using QT for entering notes in the system when following up on claims?

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EMR Use

• Are any of you using EMR in your practices and having charges come back to your billing system?

• Do you have any interest in incorporating this to add automation to your processes?

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Decreasing Errors

• How many errors are due to miss entered policy numbers?

• Have you ever considered adding OCR scanner into the office vs. the office sending photo copies?

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Credit Card Processing

• Do you see the benefit of integrated credit card processing for your clients and their patients?

• How can you automate the payments process and decrease the cost of processing?

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Increasing Efficiency/Utilizing Shortcuts

• Key stroke short cuts –Do you utilize these to take advantage of ease of navigation?

• What are your favorites? Willing to share?

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Capturing Required Information

• Do you utilize HIPPA pop-ups to communicate to the front desk staff missing information you need on a particular patient?

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Questions for the Group

Any additional questions???

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THANK YOU FOR YOUR TIME TODAY!!