Tools you can’t live without

Carlos Orozco, BSClinical Research Center Informatics

May 31, 2013

I HAVE NO FINANCIAL RELATIONSHIP TO DISCLOSE

REDCapLogin page: https://redcap.vanderbilt.edu/RocketLogin page: https://starbrite.vanderbilt.edu/research/rocket.htmlSite BuilderSignup page: http://www.mc.vanderbilt.edu/root/vumc.php?site=wcds&doc=1067Login page: https://www.mc.vanderbilt.edu/sitebuilder/login.htmlSharepoint (Intranet)Information page: http://its.vanderbilt.edu/search/gsa/SHAREPOINTSite request page: https://int.vanderbilt.edu/Login page: http://sharepoint.vanderbilt.edu/LyncInformation page: http://its.vanderbilt.edu/uc/lync/Client download: http://its.vanderbilt.edu/news/2012/lync-standard-accountsIVRInformation page: http://www.mc.vanderbilt.edu/crc/informatics

CRC Interactive Voice Response System

Why?• Facilitate traditional telephone data collection• Leverage labor intensive tasks

CRC Interactive Voice Response SystemAdvantages• Fully automated surveys• From simple to complex branching logic• Simple design & implementation• 4 Week average project cycle from design to implementation• Inbound & Outbound call support• Live call forwarding/transfer• Custom voice prompts• MySQL database backend • Data retrieval using REDCap• Over two years of IVR programming & design experience

CRC Interactive Voice Response System

Sample IVR Applications• Longitudinal studies• Satisfaction or follow-up surveys• Applicant screening• Study hotline

CRC Interactive Voice Response SystemDesign Template

CRC Interactive Voice Response SystemCall Schedule

CRC Interactive Voice Response System

WorkflowComplete design template

*Review with CRC Informatics

Implement modifications/corrections

Test project is built & tested*

Implement modification/corrections*

Test new modification*

Project is moved to production status

CRC Interactive Voice Response System

How do I request access to the resource?

• Contact Carlos Orozco @ 3-2144 (carlos.orozco@vanderbilt.edu) http://www.mc.vanderbilt.edu/crc/informatics

•Apply for VICTR funding or add/amend existing project to include IVR on StarBRITE :

•https://starbrite.vanderbilt.edu/user/research/index.html