top 10 reasons to outsource - symitar 10 reasons to outsou… · top 10 reasons to outsource....

© 2017 Jack Henry & Associates, Inc.®

Top 10 Reasons to OutsourcePresented by

Brad Lane

Senior Director of Data Center Operations for Credit Unions

Presented by

Ryon Brubaker

VP of IT, Kemba Credit Union, Inc

© 2017 Jack Henry & Associates, Inc.®

OutLink SymitarEASE Overview

JHA has outsourcing business since 1995

and Episys since 2003

3© 2017 Jack Henry & Associates, Inc.®

328 348 364 387 409 427 473 514 539 557 568 577 604 611 622 6170 2 8 31 37 48 51 57 66 88 106 127 163 168 199 221

0

500

1000

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

Banking Clients CU Clients

OUTLINK IS OUR OUTSOURCING

BUSINESS.

WE PROCESS FOROver 820 financial

institutions which represent $348B

in assets.71 banks and 4 credit

unions with over $1B in assets.

OUTLINK CONSISTS OFThree core processing centers

jhaCall Center™

Four check image keying and balancing centers

Three print centers

An enterprise content management center


• OutLink is simply a different delivery method for our products.• OutLink customers:

– Can use the same features and products as in-house customers.– Receive full product support for federal regulatory changes, and for

industry-driven services and features.

About Symitar EASE Processing Services™


• Our OutLink customers:– Work with the same support personnel as our in-house customers. – Receive the same levels of superior service that define our company.– Are processed on the same software our in-house banks utilize.– Can use a third-party provider for services we do not offer.

About Symitar EASE Processing Services™


Top 10 Reasons to Outsource

Updated

Infrastructure

Control Costs

Ability to Roll Out

New Products

Improved Scalability

Automation

Re-align IT Focus

Ensure Database is Compliant

to Regulations

Audits more Efficient

Enhanced Security

Disaster Recovery/Avoidance


#10 Reason to Outsource

Updated InfrastructurePower 8’s for all new installs and for existing in the next quarterHardware refresh every 3-5 years at no cost to the ClientEncryption at Rest at no additional cost to clientsFederal Reserve clients were upgraded to the Direct Connect platform allowing more automation



Control CostsAnnual maintenance goes awayMost modules no longer have upfront license or install feesAll a per member price (pmp) based on what you report on your Call reportNo surprise or un planned hardware purchases



Ability to Roll out New ProductsSince JHA is now managing the servers and the incoming files, staff can get to projects that have been delayed.SymAdvisor EngagementBlock of Hours



Improved ScalabilityLarge Merger OpportunitiesCommunication Bandwidth Tuned as Needed



AutomationOpCon

Batch Processing OpCon Self ServiceOpCon EASE Connector

MoveIT



Re-align IT FocusInstead of Babysitting the server and files

Evaluate True Data AnalyticsPerform Custom ProgrammingRoll Out New Modules or Products



Ensure Database is compliant to RegulationsEASE Staff works with Development to ensure any Regulatory Items are in placeEASE staff works with Card Services to ensure any ATM/Debit Mandates are in place ahead of time



Audits More EfficientJHA Takes on the burden of the audit from a Processing PerspectiveAnnual SOC ReportsIntrusion TestingDR ScopeRecent DR ResultsACH Audit



Enhanced SecurityTeam of over 300 in OutlinkCore Competency is SecurityRegular Meetings with the FBI to stay ahead of the Bad Guys

Encryption at RestNo Internet Traffic into the Data Center



Disaster Recovery/AvoidanceRegular DR SwitchesRedundant CommunicationDual Power SourcesRemote Data Center Staff in the Event of a DisasterHurricane Harvey Impact


Ryon Brubaker – VP of ITKemba Credit Union, Inc.


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