top 10 troubleshooting tools for your citrix environment
DESCRIPTION
This session will provide an insight into the top 10 troubleshooting tools used by our Customers, Partners and Support engineers. These tools are crucial in helping you troubleshoot the root cause of issues in your Citrix environment. During this session you will learn: - Why troubleshooting tools are crucial in a Citrix environment - Overview of each troubleshooting tool - When should I use a tool? - Issues and their resolutionsTRANSCRIPT
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April 25, 2013
Citrix Support Secrets Webinar SeriesTop 10 Troubleshooting Tools for your Citrix Environment
David McGeough, Program Manager, WW Services Marketing
+ Special Guests
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© 2012 Citrix | Confidential – Do Not Distribute2
Agenda
• Why troubleshooting tools are crucial in a Citrix Environment
• Overview of each troubleshooting tool
• When should I use a tool?
• Issues and their resolutions
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Why use Troubleshooting Tools?
• Help you diagnose root cause faster!ᵒ In some cases fix issue from within tool
• Minimize down time
• Single view of all configuration settings
• Provides Citrix Support configuration output in a standard format
• …So troubleshooting tools are a necessity!
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Criteria
• # downloads over last 12 months
• Customer feedback
• Tools which were developed in-house
• Active products
• All tools listed here - http://support.citrix.com/article/CTX126294
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Overview
• MedEvac verifies your XenApp farm is in a healthy state
• Focuses on 3 key areas:ᵒ XML Service Healthᵒ Data Collector Healthᵒ Least-loaded Server Health
• Additional Checks:ᵒ Terminal Services Healthᵒ RPC Health
• Article: How to Monitor Farm Health using MedEvac
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© 2012 Citrix | Confidential – Do Not Distribute7
Preview
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Citrix Diagnostics
Toolkit9Link to 32-bit ToolLink to 64-bit Tool
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About the developers……
Frank Marzullo
Lead Architect and Developer of The Citrix
Diagnostics Toolkit
Thomas Bianchi
Developer of Citrix Web Interface Tracing and Co-
developer of the Citrix Diagnostics Toolkit
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Data Collection Challenges
What data do I collect?
How do I collect it ?
Where do I get the tools?
What context info do I need ?
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The Citrix Diagnostics Toolkit is not an application.
The Citrix Diagnostics Toolkit is not a tool.
The Citrix Diagnostics Toolkit is not a new product it’s a concept.
Citrix Diagnostics Toolkit
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Installer
Provides a structured framework for rapid deployment and data collection.
Must be installed to the System Drive of the machine (typically C:\)
No Reboot Required
No Prerequisites Required
Designed to work on broken boxes
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The Packager
Runs automatically when the “Stop Tracing” or “Data Packager” shortcuts are used.
Data collection, context info and clean up.
Opens the “Upload” folder and launches a browser to the Auto Support site.
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© 2012 Citrix | Confidential – Do Not Distribute
Key session takeaways:
Citrix Confidential - Do Not Distribute
“Time is Money” – C.D.T. saves you time.
C.D.T. consolidates and organizes all your tools
Never forget the context information again
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Resources
• CTX135075 - Citrix Diagnostics Toolkit - 64bit Edition
• CTX134966 - Citrix Diagnostics Toolkit - 32bit Edition
• Blog Post - Citrix Diagnostics Toolkit
• A recording of Frank’s presentation at Synergy 2013 Anaheim will be available for online viewing and download following the show.
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Overview
• XenDesktop Site Checker verifies that all XenDesktop services are running and services instances are registered.
• In addition the tool provides advanced management tasks not available in Desktop Studio
• Goal of this toolᵒ Help identify and rectify common XenDesktop site issues, while giving the user an
“under the hood” look at a XenDesktop 5.x site.ᵒ The tool has the ability to identify and fix unregistered service instances in a
XenDesktop site.
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© 2012 Citrix | Confidential – Do Not Distribute18
Preview
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Overview
• HDX Monitor provides detailed information about the various HDX technologies, their performance, and diagnostics information.
• The tool is designed for ICA session HDX experience diagnostics
• Requires: XenApp 6.5 or greater or XenDesktop 5.5 or greater.
• Note: HDX Monitor does not modify any HDX related data or configuration.
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© 2012 Citrix | Confidential – Do Not Distribute21
Preview
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Overview
• Print Detective is the perfect tool to troubleshoot problems related to print drivers
• A nice view of all printer drivers is displayed, including driver specific info
• Print drivers can be deleted from within the tool
• Command-line interface is also provided
• Note: Administrative permissions are required to delete print drivers
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Preview
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Special Guest
Michael Ryan• 4 years with Citrix
ᵒ 2 ½ years @ Citrix Support (TRM)ᵒ 1 ½ years @ TaaS Product Manager
• Tool ownerᵒ Scout for XA/XD
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Overview
• Tools as a Service (TaaS) is a Citrix initiative to provide automated support to customers
• Consists of:ᵒ Data Collection Toolᵒ Upload data to TaaS Websiteᵒ Data Analysis & Review
• Online Analysis will give you:ᵒ Farm/Site detailsᵒ Identify known issuesᵒ Give “Best Practice” recommendations
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Quick Demo
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© 2012 Citrix | Confidential – Do Not Distribute
Special Guest
Karen Sciberras• Six years with Citrix Technical Support specializing in
XenDesktop and Provisioning Services.
• Synergy Presentations:• SUM301: From creation to registration: lifecycle of a virtual
machine http://www.citrix.com/tv/#videos/4736
• SUM503: Troubleshooting the XenDesktop VDA http://www.citrix.com/tv/#videos/2935
• SUM302: Troubleshooting XenDesktop deployments http://www.citrix.com/tv/#videos/2291
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Overview
• XDPing is available within Xendesktop media as well as CTX123278
• A command-line based application which checks for common configuration issues
• Useful for troubleshooting registration issues in XenDesktop environment
• Ability to run it locally on VDA and DDC machines or remotely• Only a subset of the information is available when running against a remote machine
• Any feedback/improvement welcome
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© 2012 Citrix | Confidential – Do Not Distribute32
Quick Demo
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Overview
• CDFControl is an event tracing tool capturing CDF trace messages
• Real-time trace viewing and performance data collection
• User must have administrative privileges
• CDFControl guide provides detailed requirements
• Ver. 12.0 of Online Plugin-in for Windows introduced CDF
• This allows client-side CDF tracing
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© 2012 Citrix | Confidential – Do Not Distribute
Example – Seamless Issue
Select Trace Category
Select Modules to Trace
Trace modules:CTX124934
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Overview
• Repairs the common copy and paste problems that occur between local application and ICA session
Before After
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© 2012 Citrix | Confidential – Do Not Distribute38
Preview
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© 2012 Citrix | Confidential – Do Not Distribute
Special Guest
Frederic “Fred” Serriere• 12 years with Citrix
ᵒ 9 ½ years @ Citrix Supportᵒ 2 ½ years @ Citrix Consulting
• Tool developerᵒ Citrix Quick Launchᵒ Citrix Printing Toolᵒ Citrix UPM Log Parserᵒ Citrix Logoff Sessions Toolᵒ Citrix ICA File Creator
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Overview
• CQL does not solve anything however it provides administrators a way to connect over ICA/HDX without relying on Web Interface, PNAgent or StoreFront.
• It works with any version of XenApp/Presentation Server/MetaFrame and XenDesktop 5.x in HA mode
• It requires Citrix ICA Client 9.0 minimum - it is NOT a replacement for the ICA client/Receiver
• Any comment/improvements/wish list are welcome…
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© 2012 Citrix | Confidential – Do Not Distribute42
Quick Demo
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© 2012 Citrix | Confidential – Do Not Distribute
Next Webinar: May
• Title: Common Pitfalls when Setting up a NetScaler for the First Time
• Description: In this session, Ronan will step through the most common issues you can experience at an early stage of your NetScaler deployment, and how to diagnose them using on-box tools.
• When: May 30th
• Registration Now!
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© 2012 Citrix | Confidential – Do Not Distribute
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Questions?
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