TOP 2015:RETAIL FULFILLMENT TRENDSBY: ANGELA CARVER

Industry Drivers

Customer expectations for retailers continue to increase

Competition increasing among retailers to capture market share

Has created a “customer-centric” view

Trend 1: Click and CollectWhat is it?

Consumers make purchases online and pick up merchandise at the

pre-determined store location

• Eliminates wait time and allows consumers to receive instant

satisfaction of purchase while taking advantage of online deals

Trend 2: Decreased Delivery TimesMany retailers are expanding their distribution networks to provide

2-day and same day delivery

Manage New Fulfillment StrategiesThe top tool for effectively managing complex fulfillment strategies:

• Functionally robust warehouse management system

(WMS) Integrate WMS with:

a) Shipping rate shopping tool

b) Transportation management system (TMS)

c) eCommerce platform

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