top 5 ways to delight your customers in hospitality industry

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Top 5 Ways to Delight Your Guests in the Hospitality Industry

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Page 1: Top 5 ways to delight your customers in hospitality industry

Top 5 Ways to Delight Your Guests in the

Hospitality Industry

Page 2: Top 5 ways to delight your customers in hospitality industry

Personalize the guests holiday experience

Page 3: Top 5 ways to delight your customers in hospitality industry

Delight Your Guests With Personalized Service

Dig into the guest history & know their likes & dislikes. Anticipating your guests’ needs and being prepared will help you wow your guests.

Page 4: Top 5 ways to delight your customers in hospitality industry

• A Hotel ERP with robust guest history can be of remarkable assistance here.

• So can a quality management system that can alert staff when guests make a request and enable them to work quickly.

Page 5: Top 5 ways to delight your customers in hospitality industry

Leverage technology

Page 6: Top 5 ways to delight your customers in hospitality industry

Check-in Made Easy with Mobile App Easy Check-In

• Hotel staff can quickly review expected

arrival list for the day

• Allocate rooms by filtering through

floor, block, room-type and room

feature

• Create, modify or cancel reservation

based on customer need

• Do a partial check-in

• Capture and store guest picture and

photo IDs using registration tablet or

smart phone

Page 7: Top 5 ways to delight your customers in hospitality industry

Wow Diners at Your Restaurants with Easy Dine

• Enables diners to view food items

by recipe, image, video, recipe

description, ingredients and more

• Guests can customize their food by

selecting predefined modifiers. For

example, this feature helps your

diner to let you know if he or she

wishes to include or avoid certain

ingredients

Page 8: Top 5 ways to delight your customers in hospitality industry

Throw in some surprise freebies

Page 9: Top 5 ways to delight your customers in hospitality industry

Delight your loyal guests with an upgrade, free spa treatment, breakfast or even just some fruit and cookies in the room.

Page 10: Top 5 ways to delight your customers in hospitality industry

Stay in touch with your guest

Page 11: Top 5 ways to delight your customers in hospitality industry

• Stay in touch with your guests.

• Give them reward points and create packages that they can share with their family or even give as gifts.

• Stay honest, helpful and you would have won a loyal guest for life.

Page 12: Top 5 ways to delight your customers in hospitality industry

• Tap every opportunities to

reconnect with your guests and

stay top of mind.

Greetings on birthdays and

festivals.

Informing them about launch of

new facilities at your hotel,

Food Festivals & Events you

Page 13: Top 5 ways to delight your customers in hospitality industry

About IDS Next

IDS Next Business Solutions is a global leader in providing Hotel ERP and

technology solutions for the Hospitality and Leisure industries. We have

earned the trust of over 4000 customers globally and have a strong presence

in 40 plus countries across South East Asia, Oceania, Indian sub-continent,

Middle East and Africa.

IDS Next’s portfolio of capabilities include Software Development, Mobility

Solutions and a range of next generation software products that address every

segment of the hospitality industry, including independent hotels, chain hotels,

business hotels, resorts, clubs, service apartments, limited service, and

restaurants.

For more information: http://www.idsnext.com/