top it issues in higher education results from the 2006 educause current issues survey

Top IT Issues in Higher Top IT Issues in Higher EducationEducation

Results from the 2006 EDUCAUSE

Current Issues Survey

Findings in This PresentationFindings in This Presentation

Top Five Trends 2001–2006 2006 Survey Results and Comparison

with 2005 Other Measures of 2005–2006 IT Issues

and Trends 2006 Survey Results—Demographic

Detail

Survey MeasuresSurvey Measures

Which issues: are most important to resolve for

institutions’ strategic success? have potential to become much more

significant in the coming year? do senior IT leaders spend the most time on? require the most human and/or financial

resources?

Survey Choices Survey Choices Administrative/ERP/Information

systems Advanced networking Assessment/Benchmarking Change management Collaboration/Partnerships Data administration Digital library/Digital content

challenges Digital records management Disaster recovery/Business continuity Distance education/Virtual

universities E-learning/Distributed teaching and

learning Electronic classrooms/Technology

buildings/Commons facilities Emerging technologies End-to-end service assurance Faculty development, support, and

training

Funding IT Governance, organization, and

leadership Infrastructure Instructional/Course management

systems Intellectual property and copyright

management Legislative compliance and policy

development Outsourcing Portfolio development and

management Portals Research support Security and identity management Staffing/HR management/Training Strategic planning Support services/Service delivery

models Web systems and services Other

2006 Survey Results and2006 Survey Results andComparison with 2005Comparison with 2005

Survey response rate:37% (628) of 1,708 institutions

Critical for Institutions’Critical for Institutions’Strategic SuccessStrategic Success

1. Security and identity management 2. Funding IT3. Administrative/ERP/Information systems4. Disaster recovery/Business continuity 5. Faculty development, support, and training 6. Infrastructure 7. Strategic planning 8. Governance, organization, and leadership9. E-learning/Distributed teaching and

learning10.Web Systems and services

Potential to Become More Potential to Become More SignificantSignificant

1. Security and identity management 2. Funding IT3. Disaster recovery/Business continuity 4. Administrative/ERP/Information systems 5. Portals6. Infrastructure 7. Faculty development, support, and training

(tie)Governance, organization, and leadership (tie)

8. E-learning/Distributed teaching and learning9. Emerging technologies (tie)

Portfolio development and management (tie)

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On

1. Funding IT2. Administrative/ERP/Information systems 3. Strategic planning4. Governance, organization, and leadership 5. Security and identity management6. Infrastructure7. Staffing/HR management/Training 8. Change management9. Disaster recovery/Business continuity (tie)

Support services/Service delivery models (tie)

Expenditure of Most Human Expenditure of Most Human and/or and/or

Financial ResourcesFinancial Resources1. Administrative/ERP/Information Systems2. Infrastructure3. Support Services/Service Delivery Models 4. Security and Identity Management 5. Electronic classrooms/Technology

Buildings Models 6. Web Systems and Services7. Student Computing 8. Instructional/Course Management Systems9. Staffing/HR Management/Training10.Funding IT

Critical for Institutions’ Critical for Institutions’ Strategic Success Strategic Success

1. Funding IT2. Security and identity

management 3. Administrative/ERP/

Information systems4. Strategic planning for IT5. Infrastructure6. Faculty development,

support, and training7. E-learning/Distributed

teaching and learning8. Governance, organization,

and leadership for IT9. Enterprise-level portals10.Web systems and services

1. Security and identity management

2. Funding IT3. Administrative/ERP/

Information systems4. Disaster recovery/Business

continuity 5. Faculty development,

support, and training 6. Infrastructure 7. Strategic planning 8. Governance, organization,

and leadership9. E-learning/Distributed

teaching and learning10.Web systems and services

2005 2006




Information systems4. Enterprise-level portals 5. Strategic planning for IT6. Faculty development,

support, and training for IT

7. Infrastructure8. Business

continuity/Disaster recovery

9. E-learning/Distributed teaching and learning

10.Web systems and services


2. Funding IT3. Disaster recovery/Business

continuity 4. Administrative/ERP/

Information systems 5. Portals6. Infrastructure 7. Faculty development, support,

and training (tie) Governance, organization, and leadership (tie)


9. Emerging technologies (tie) Portfolio development and management (tie)

2005 2006

Most Time-Consuming forMost Time-Consuming forSenior IT LeadersSenior IT Leaders

1. Funding IT2. Strategic planning for IT3. Administrative/ERP/

Information systems4. Infrastructure 5. Governance, organization,

and leadership for IT6. Security and identity

management7. Change management8. Staffing/HR

management/Training9. Support services/Service

delivery models10.Policy development and

legislative compliance


Information systems 3. Strategic planning4. Governance, organization,

and leadership 5. Security and identity

management6. Infrastructure7. Staffing/HR

management/Training 8. Change management9. Disaster

recovery/Business continuity (tie) Support services/Service delivery models (tie)

2005 2006

Expenditure of Most Human Expenditure of Most Human and/or and/or

Financial ResourcesFinancial Resources

1. Administrative/ERP/Information systems

2. Infrastructure3. Security and identity

management4. Electronic

classrooms/Technology buildings

5. Support services/Service delivery models

6. Student computing 7. Web systems and services8. Instructional/Course

management systems9. Advanced networking10.Funding IT

1. Administrative/ERP/ Information systems

2. Infrastructure3. Support services/Service

delivery models 4. Security and identity

management 5. Electronic classrooms/

Technology buildings models

6. Web systems and services7. Student computing 8. Instructional/Course

management systems9. Staffing/HR

management/Training10.Funding IT

2005 2006

Other 2005–2006 Measures of Other 2005–2006 Measures of IT Issues and TrendsIT Issues and Trends

Campus Computing ProjectCampus Computing ProjectTop Five ConcernsTop Five Concerns

Network and data security Helping faculty integrate technology

into instruction Upgrading/replacing ERP systems User support Funding hardware and software

replacement

www.campuscomputing.net

Campus TechnologyCampus TechnologyBest Practice CategoriesBest Practice Categories

Security Mobility Technology convergence

www.campus-technology.com

The Chronicle of Higher The Chronicle of Higher EducationEducation

IT-Intensive Factors in 2015IT-Intensive Factors in 2015 Blending education, work, and flex time More older students needing new skills U.S. vulnerability in science and

technology

chronicle.com

CIOCIO Magazine Magazine““State of the CIO” SurveyState of the CIO” Survey

IT impact on innovation– Cost efficiency– Business innovation– Competitive advantage

Outsourcing– Application

development, maintenance, or support

– Web, data, or application hosting

– WAN, LAN, or connectivity management

Barriers to job effectiveness– Request backlog – Inadequate budgets– No time for strategic

planning

Technology priorities– Integrated systems and

processes– Data security and integrity– Business intelligence

www.cio.com

ComputerworldComputerworldCIO Opportunities and ChallengesCIO Opportunities and Challenges

Alignment = collaboration Governance and funding IT sourcing Performance measures Growing talent Beyond customer satisfaction

www.computerworld.com

EDUCAUSE Center for Applied EDUCAUSE Center for Applied ResearchResearch

Recent Research StudiesRecent Research Studies

Academic analytics Identity management IT engagement in research Security Student technology use and skills

www.educause.edu/ecar

EDUCAUSE Core Data ServiceEDUCAUSE Core Data ServiceRising PracticesRising Practices

Outsourcing one or more IT functions Tracking and shaping bandwidth utilization Firewalls and other security-related practices Wireless network access, voice-over-IP, video-

over-IP, enterprise directory, smart card, and Web services technologies

Student computer ownership Campus-negotiated service for online

entertainment

www.educause.edu/coredata

SLOAN Consortium SLOAN Consortium Growing by Degrees: Online Education in the Growing by Degrees: Online Education in the

United States, 2005—Online Education United States, 2005—Online Education TrendsTrends

Online education critical for institutions’ long-term strategy increasing from 49 percent in 2003 to 56 percent in 2005; largest increase for associate’s institutions: 58 to 72 percent in two years

Enrollment growth of 18.2 percent to 2.35 million students in online courses (defined as 80 percent-plus of content delivered online)

Chief academic officers claim it takes more effort to teach online, but it is no more difficult to assess the quality of online than face-to-face courses

Consistent minority of chief academic officers believe their faculty fully accept the value of online education (28 percent in 2003 and 31 percent in 2005)

www.sloan-c.org

New Media ConsortiumNew Media Consortium Horizon Report: Emerging Learning Horizon Report: Emerging Learning

TechnologiesTechnologies

Social computing Personal broadcasting Mobile phones Educational gaming Augmented reality and enhanced

visualization Context-aware environments and

devices

www.nmc.org

Top Five Trends 2001–2006 Top Five Trends 2001–2006

Survey Measures RecapSurvey Measures Recap

Which issues: are most important to resolve for institutions’

strategic success? have potential to become more significant in

the coming year?

do senior IT leaders spend the most time on? require the most human and/or financial

resources?

The vertical lines on the following charts between issues show their relative aggregate

importance to IT leaders.

Critical for Institutions’ Strategic Critical for Institutions’ Strategic SuccessSuccess

Year

Rel

ativ

e Im

po

rtan

ce o

f Is

sue

(Z s

core

)

Security& Identity Mgmt

2005

Funding IT

Admin/ERP Systems

Strategic Planning

Infrastructure Mgmt

Security & Identity Mgmt

2003

Funding IT

Admin/ERP Systems

Infrastructure Mgmt

Faculty Dev,Support & Training


2002

Admin/ERP Systems

Funding IT


Strategic Planning

2001

Admin/ERP Systems

Funding IT


IT Staffing/HR Mgmt

Distance Education

2004

Funding IT

Admin/ERP Systems


Strategic Planning


Security& Identity Mgmt

2006

Funding IT

Admin/ERP Systems


Disaster Recovery


Year

Rel

ati

ve

Imp

ort

an

ce o

f Is

su

e (Z

sco

re)

Enterprise-level Portals


2005

Strategic Planning

Admin/ERP Systems

Funding IT

2004

Enterprise-level PortalsStrategic Planning

Admin/ERP Systems


Funding IT

2002

Online Student Services


Admin/ERP Systems


Funding IT


2001

E-learning Environments

Ubiquitous Computing/Universal Access

Emerging NetworkTechnologies

Distance Education

2003

Faculty Dev, Support & Training


Admin/ERP Systems


Funding IT

2006


Funding IT

Disaster Recovery

Admin/ERP Systems


WhatWhat Senior IT Leaders Spend Most Time OnSenior IT Leaders Spend Most Time On

Year

Rel

ativ

e Im

po

rtan

ce o

f Is

sue

(Z s

core

)

2005

Governance,Organization & Leadership

Infrastructure Mgmt

Admin/ERP Systems

Strategic Planning

Funding IT


2004

Infrastructure Mgmt

Admin/ERP Systems

Strategic Planning

Funding IT

2003Infrastructure Mgmt


Admin/ERP Systems

Strategic Planning

Funding IT

2002

Change Mgmt

IT Staffing/HR Mgmt

Funding IT

Admin/ERP Systems

Strategic Planning

2001

Support Services

Funding ITIT Staffing/HR Mgmt

Admin/ERP Systems

Strategic Planning

2006

Funding IT

Admin/ERP Systems

Strategic Planning



Expenditure of Most Human and/or Financial ResourcesExpenditure of Most Human and/or Financial Resources

Year

Rel

ativ

e Im

po

rtan

ce o

f Is

sue

(Z s

core

)

2001

IT Staffing/HR Mgmt

Support Services

Desktop Computing Mgmt

Infrastructure Mgmt

Admin/ERP Systems

2002

E-learningEnvironments

Support Services

Desktop Computing Mgmt

Infrastructure Mgmt

Admin/ERP Systems

2003


Support Services

Web Systems & Services

Infrastructure Mgmt

Admin/ERP Systems

2004


Support Services

Security &Identity Mgmt

Infrastructure Mgmt

Admin/ERP Systems

2005

Support Services

Student Computing



Admin/ERP Systems

Infrastructure Mgmt

2006



Support Services

Infrastructure Mgmt

Admin/ERP Systems

2006 Survey Results 2006 Survey Results

Demographic Detail

Demographic Groups IncludedDemographic Groups Included

Governance– Public – Private

Carnegie classification– Doctoral/research: doctoral/research universities

intensive + doctoral/research universities extensive– Master’s: master’s colleges and universities +

master’s colleges and universities II– Baccalaureate: baccalaureate colleges–liberal arts +

baccalaureate colleges–general + baccalaureate/associate’s colleges

– Associate’s colleges: community and other two-year colleges

– International: non-U.S. institutions Enrollment size

– Small (fewer than 2,000)– Medium (2,000 to 7,999)– Medium-large (8,000 to 17,999)– Large (18,000+)

Issues Critical for Issues Critical for Institutions’ Strategic Institutions’ Strategic

Success Success

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Small —Small

InstitutionsInstitutions1. Funding IT2. Administrative/ERP/Information systems (tie)

Security and identity management (tie) 3. Faculty development, support, and training4. Infrastructure 5. Disaster recovery/Business continuity6. Strategic planning 7. Portals (tie)

Web systems and services (tie) 8. Electronic classrooms/Technology

buildings/Commons facilities

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Medium —Medium

InstitutionsInstitutions1. Funding IT2. Security and identity management3. Administrative/ERP/Information systems4. Faculty development, support, and training

5. Disaster recovery/Business continuity 6. Infrastructure 7. Strategic planning 8. E-learning/Distributed teaching and

learning 9. Staffing/HR management/Training10.Web systems and services

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Medium-—Medium-

Large InstitutionsLarge Institutions1. Security and identity management 2. Funding IT 3. Administrative/ERP/Information systems 4. Governance, organization, and leadership 5. Disaster recovery/Business continuity 6. Infrastructure 7. Strategic planning 8. E-learning/Distributed teaching and

learning (tie)Web systems and services (tie)

9. Change management

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Large—Large

InstitutionsInstitutions1. Security and identity management 2. Funding IT3. Administrative/ERP/Information systems4. Governance, organization, and leadership

Infrastructure 5. Disaster recovery/Business continuity6. E-learning/Distributed teaching and learning (tie)

Research support (tie)7. Strategic planning8. Electronic classrooms/Technology buildings/

Commons facilities (tie)End-to-end service assurance (tie)

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Private —Private

InstitutionsInstitutions1. Funding IT (tie)

Security and identity management (tie) 2. Administrative/ERP/Information systems3. Faculty development, support, and training 4. Disaster recovery/Business continuity5. Infrastructure (tie)

Strategic planning (tie) 6. Portals7. Web systems and services 8. Electronic classrooms/Technology buildings/

Commons facilities

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Public—Public

InstitutionsInstitutions1. Security and identity management 2. Funding IT3. Administrative/ERP/Information systems4. Disaster recovery/Business continuity 5. Faculty development, support, and training 6. Governance, organization, and leadership 7. E-learning/Distributed teaching and learning8. Infrastructure9. Strategic planning10.Web systems and services

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Associate’s —Associate’s

InstitutionsInstitutions1. Security and identity management 2. Administrative/ERP/Information systems3. Funding IT 4. Faculty development, support, and training 5. Disaster recovery/Business continuity 6. Distance education/Virtual universities (tie)

Web systems and services (tie) 7. E-learning/Distributed teaching and learning8. Infrastructure 9. Instructional/Course management systems

(tie) Portals (tie) Staffing/HR management/Training (tie)

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success——

Baccalaureate InstitutionsBaccalaureate Institutions1. Funding IT2. Administrative/ERP/Information systems 3. Security and identity management4. Faculty development, support, and training 5. Disaster recovery/Business continuity 6. Strategic planning 7. Infrastructure 8. Web systems and services 9. Portals 10.Electronic classrooms/Technology buildings/

Commons facilities

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Master’s —Master’s

InstitutionsInstitutions1. Funding IT2. Security and identity management 3. Administrative/ERP/Information systems4. Faculty development, support, and training 5. Disaster recovery/Business continuity 6. Infrastructure 7. Strategic planning 8. E-learning/Distributed teaching and

learning 9. Portals 10.Staffing/HR management/Training

Critical for Institutions’ Critical for Institutions’ Strategic Strategic

SuccessSuccess—Doctoral/Research —Doctoral/Research InstitutionsInstitutions1. Security and identity management

2. Funding IT3. Administrative/ERP/Information systems4. Disaster recovery/Business continuity 5. Governance, organization, and leadership 6. Infrastructure7. Faculty development, support, and training

8. Strategic planning 9. Advanced networking10.Research support

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success——

International InstitutionsInternational Institutions1. Governance, organization, and leadership 2. Administrative/ERP/Information systems (tie)

Security and identity management (tie) 3. Funding IT 4. E-learning/Distributed teaching and learning5. Disaster recovery/Business continuity 6. Change management7. Infrastructure 8. Strategic planning (tie)


Issues with Potential to Issues with Potential to Become More SignificantBecome More Significant

Potential to Become More Potential to Become More SignificantSignificant—Small Institutions—Small Institutions

1. Security and identity management 2. Funding IT3. Administrative/ERP/Information systems 4. Disaster recovery/Business continuity (tie)

Infrastructure (tie) 5. Portals6. Emerging technologies (tie)

Strategic planning (tie) 7. Assessment/benchmarking (tie)

E-learning/Distributed teaching and learning (tie)

Potential to Become More Potential to Become More SignificantSignificant—Medium —Medium

InstitutionsInstitutions1. Security and identity management2. Funding IT3. Disaster recovery/Business continuity 4. Administrative/ERP/Information systems 5. Portals 6. Faculty development, support, and training 7. Portfolio development and management8. Emerging Technologies9. E-learning/Distributed teaching and learning

(tie) Instructional/Course management systems (tie)

Potential to Become More Potential to Become More SignificantSignificant—Medium-Large—Medium-Large

InstitutionsInstitutions1. Security and identity management2. Funding IT3. Administrative/ERP/Information systems 4. Disaster recovery/Business continuity 5. Portals 6. Governance, organization, and leadership 7. Instructional/Course management systems 8. Staffing/HR management/Training 9. Digital records management (tie)

Web systems and services (tie)

Potential to Become More Potential to Become More SignificantSignificant—Large Institutions—Large Institutions

1. Security and identity management 2. Funding IT3. Disaster recovery/Business continuity 4. Research support5. Advanced networking 6. Administrative/ERP/Information systems (tie)

Governance, organization, and leadership (tie) Infrastructure (tie)

7. Portfolio development and management8. Digital records management

Potential to Become More Potential to Become More SignificantSignificant—Private Institutions—Private Institutions1. Security and identity management2. Funding IT3. Disaster recovery/Business continuity 4. Administrative/ERP/Information systems 5. Faculty development, support, and training

(tie)Infrastructure (tie)

6. Portfolio development and management7. Emerging technologies 8. Legislative compliance and policy development9. Portals

Potential to Become More Potential to Become More SignificantSignificant—Public Institutions—Public Institutions

1. Security and identity management 2. Funding IT3. Disaster recovery/Business continuity 4. Administrative/ERP/Information systems 5. Portals 6. Infrastructure 7. E-learning/Distributed teaching and learning

(tie) Governance, organization, and leadership (tie)

8. Emerging technologies (tie)Instructional/Course management systems (tie)Portfolio development and management (tie)

Potential to Become More Potential to Become More SignificantSignificant—Associate’s —Associate’s

InstitutionsInstitutions1. Security and identity management 2. Funding IT 3. Administrative/ERP/Information systems 4. Portals5. Disaster recovery/Business continuity 6. Instructional/Course management systems 7. Data administration 8. Emerging technologies 9. Digital records management (tie)

E-learning/Distributed teaching and learning (tie) Faculty development, support, and training (tie) Web systems and services (tie)

Potential to Become More Potential to Become More SignificantSignificant—Baccalaureate —Baccalaureate

InstitutionsInstitutions1. Funding IT (tie)

Security and identity management (tie) 2. Disaster recovery/Business continuity 3. Administrative/ERP/Information systems 4. Web systems and services 5. Electronic classrooms/Technology buildings/

Commons facilities (tie)Portfolio development and management (tie)

6. Portals 7. Emerging technologies 8. Faculty development, support, and training (tie)

Infrastructure (tie) Instructional/Course management systems (tie)

Potential to Become More Potential to Become More SignificantSignificant—Master’s —Master’s

InstitutionsInstitutions1. Security and identity management 2. Funding IT3. Disaster recovery/Business continuity 4. Administrative/ERP/Information systems (tie)

Portals (tie) 5. E-learning/Distributed teaching and learning 6. Faculty development, support, and training 7. Infrastructure (tie)

Portfolio development and management (tie)

8. Emerging technologies

Potential to Become More Potential to Become More SignificantSignificant—Doctoral/Research —Doctoral/Research

InstitutionsInstitutions1. Security and identity management2. Funding IT3. Disaster recovery/Business continuity 4. Research support 5. Administrative/ERP/Information systems6. Governance, organization, and leadership 7. Infrastructure 8. Portfolio development and management 9. Advanced networking 10.Emerging technologies

Potential to Become More Potential to Become More SignificantSignificant—International —International

InstitutionsInstitutions1. Security and identity management 2. Funding IT3. Governance, organization, and leadership 4. Administrative/ERP/Information systems (tie)

Change management (tie)Portals (tie)

5. Disaster recovery/Business continuity (tie)E-learning/Distributed teaching and learning (tie)

6. Digital records management (tie)Support services/Service delivery models (tie)

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Small —Small

InstitutionsInstitutions1. Funding IT2. Administrative/ERP/Information systems 3. Strategic planning4. Infrastructure5. Governance, organization, and leadership

(tie)Security and identity management (tie)

6. Staffing/HR management/Training7. Change management8. Disaster recovery/Business continuity 9. Faculty development, support, and training

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Medium —Medium

InstitutionsInstitutions1. Funding IT2. Strategic planning 3. Administrative/ERP/Information systems4. Infrastructure 5. Security and identity management 6. Governance, organization, and leadership7. Staffing/HR management/Training 8. Change management 9. Disaster recovery/Business continuity10.Support services/Service delivery models

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—Medium-Large —Medium-Large

InstitutionsInstitutions1. Funding IT2. Administrative/ERP/Information systems3. Governance, organization, and

leadership 4. Strategic planning5. Security and identity management6. Staffing/HR management/Training 7. Infrastructure 8. Change management9. Support services/Service delivery models10.Emerging technologies

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Large —Large

InstitutionsInstitutions1. Funding IT2. Governance, organization, and leadership

3. Administrative/ERP/Information systems 4. Security and identity management (tie)

Strategic planning (tie) 5. Collaboration/Partnerships 6. Change management (tie)

Staffing/HR management/Training (tie) 7. Infrastructure 8. Disaster recovery/Business continuity

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Private —Private

InstitutionsInstitutions1. Funding IT2. Strategic planning 3. Administrative/ERP/Information systems4. Governance, organization, and leadership 5. Infrastructure6. Security and identity management7. Change management8. Disaster recovery/Business continuity 9. Staffing/HR management/Training 10.Faculty development, support, and training

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Public —Public

InstitutionsInstitutions1. Funding IT2. Administrative/ERP/Information systems 3. Governance, organization, and leadership 4. Strategic planning 5. Security and identity management 6. Infrastructure7. Staffing/HR management/Training 8. Change management9. Support services/Service delivery models10.Collaboration/Partnerships

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On——Associate’s InstitutionsAssociate’s Institutions

1. Funding IT 2. Administrative/ERP/Information systems 3. Security and identity management 4. Strategic planning5. Infrastructure 6. Change management 7. Governance, organization, and leadership (tie)

Staffing/HR management/Training (tie) 8. Support services/Service delivery models 9. Faculty development, support, and training

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—Baccalaureate —Baccalaureate

InstitutionsInstitutions1. Funding IT2. Strategic planning 3. Administrative/ERP/Information systems 4. Infrastructure 5. Security and identity management 6. Governance, organization, and

leadership 7. Staffing/HR management/Training 8. Disaster recovery/Business continuity 9. Change management 10.Emerging technologies

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On——

Master’s InstitutionsMaster’s Institutions1. Funding IT2. Strategic planning 3. Infrastructure 4. Administrative/ERP/Information systems

(tie) Governance, organization, and leadership (tie)

5. Staffing/HR management/Training6. management (tie)

Security and identity management (tie) 7. Disaster recovery/Business continuity8. Support services/Service delivery models

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Most

Time OnTime On—Doctoral/Research —Doctoral/Research InstitutionsInstitutions

1. Funding IT2. Governance, organization, and leadership 3. Administrative/ERP/Information systems 4. Security and identity management 5. Strategic planning 6. Change management7. Disaster recovery/Business continuity 8. Collaboration/Partnerships (tie)

Infrastructure (tie)9. Staffing/HR management/Training

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—International —International

InstitutionsInstitutions1. Governance, organization, and leadership 2. Funding IT 3. Strategic planning 4. Administrative/ERP/Information systems 5. Infrastructure 6. Staffing/HR management/Training (tie)


7. Change management (tie) Security and identity management (tie)


Issues Requiring ExpenditureIssues Requiring Expenditureof Most Human and/orof Most Human and/orFinancial ResourcesFinancial Resources

Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——

Small InstitutionsSmall Institutions1. Administrative/ERP/Information systems2. Infrastructure3. Support services/Service delivery models 4. Student computing 5. Electronic classrooms/Technology

buildings/Commons facilities 6. Web systems and services7. Security and identity management8. Faculty development, support, and training (tie)

Funding IT (tie) 9. Staffing/HR management/Training


Medium InstitutionsMedium Institutions1. Funding IT 2. Research support 3. Administrative/ERP/Information systems 4. Infrastructure 5. Electronic classrooms/Technology buildings/

Commons facilities6. Support services/Service delivery models 7. Security and identity management (tie)

Web systems and services (tie) 8. Instructional/Course management systems 9. Staffing/HR management/Training

Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—Medium-Large —Medium-Large

InstitutionsInstitutions1. Administrative/ERP/Information systems2. Infrastructure 3. Security and identity management4. Web systems and services 5. Support services/Service delivery models 6. Advanced networking7. Electronic classrooms/Technology buildings/

Commons facilities 8. Student computing9. Instructional/Course management systems 10.Portals


Large InstitutionsLarge Institutions1. Administrative/ERP/Information systems2. Infrastructure 3. Security and identity management4. Advanced networking 5. Electronic classrooms/Technology

buildings/Commons facilities 6. E-learning/Distributed teaching and learning (tie)

Student computing (tie) Support services/Service delivery models (tie)

7. Data administration8. Instructional/Course management systems (tie)

Web systems and services (tie)


Private InstitutionsPrivate Institutions1. Administrative/ERP/Information systems2. Infrastructure 3. Electronic classrooms/Technology buildings/

Commons facilities 4. Support services/Service delivery models 5. Security and identity management 6. Web systems and services7. Student computing 8. Funding IT 9. Instructional/Course management systems (tie)

Staffing/HR management/Training (tie)


Public InstitutionsPublic Institutions1. Administrative/ERP/Information systems2. Infrastructure 3. Security and identity management 4. Support services/Service delivery models 5. Electronic classrooms/Technology

buildings/Commons facilities6. Web systems and services7. Student computing 8. Instructional/Course management systems9. Staffing/HR management/Training10.E-learning/Distributed teaching and learning


Associate’s InstitutionsAssociate’s Institutions1. Administrative/ERP/Information systems2. Infrastructure 3. Support services/Service delivery models4. Electronic classrooms/Technology buildings/

Commons facilities5. Web systems and services 6. Student computing 7. Instructional/Course management systems

(tie) Staffing/HR management/Training (tie)

8. Security and identity management 9. E-learning/Distributed teaching and learning

Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—Baccalaureate —Baccalaureate

InstitutionsInstitutions1. Administrative/ERP/Information systems2. Infrastructure 3. Electronic classrooms/Technology buildings/

Commons facilities 4. Support services/Service delivery models 5. Faculty development, support, and training6. Security and identity management 7. Web systems and services8. Funding IT (tie)

Student computing (tie) 9. Staffing/HR management/Training


Master’s InstitutionsMaster’s Institutions1. Administrative/ERP/Information systems Funding

IT2. Infrastructure 3. Electronic classrooms/Technology

buildings/Commons facilities4. Support services/Service delivery models 5. Student computing6. Web systems and services7. Security and identity management 8. Instructional/Course management systems9. Funding IT 10.Staffing/HR management/Training

Expenditure of Most Human and/or Expenditure of Most Human and/or Financial Resources—Financial Resources—Doctoral/Research Doctoral/Research

InstitutionsInstitutions1. Administrative/ERP/Information systems 2. Infrastructure 3. Security and identity management 4. Advanced networking (tie)

Electronic classrooms/Technology buildings/Commons facilities (tie)

5. Support services/Service delivery models6. Instructional/Course management systems7. Student computing8. Staffing/HR management/Training9. Data administration (tie)

E-learning/Distributed teaching and learning (tie) Portals (tie) Research support (tie)

Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—International —International

InstitutionsInstitutions1. Administrative/ERP/Information systems 2. Infrastructure 3. Web systems and services 4. Student computing (tie)


5. Advanced networking (tie)E-learning/Distributed teaching and learning (tie)

6. Electronic classrooms/Technology buildings/Commons facilities (tie)Security and identity management (tie)

7. Staffing/HR management/Training

Helpful ResourcesHelpful Resources

Helpful Resources at Helpful Resources at EDUCAUSEEDUCAUSE

Full results and analysis of 2006 Current Issues Survey– www.educause.edu/eq

Current issues resources—links to helpful online resources for this year’s top issues– www.educause.edu/issues

Core Data Service—comparison data on campus IT environments and practices – www.educause.edu/coredata

Resource Center—multimedia collection of online resources on all of higher education IT– www.educause.edu/resources

Helpful Resources at Helpful Resources at EDUCAUSEEDUCAUSE

EDUCAUSE Center for Applied Research—high quality research on top higher education IT issues– www.educause.edu/ecar

EDUCAUSE Learning Initiative—teaching and learning programs and resources– www.educause.edu/nlii

Net@EDU—advanced networking and policy resources– www.educause.edu/net@edu

Security Task Force—news, effective practices, discussion groups, meetings, and more– www.educause.edu/security

top it issues in higher education results from the 2006 educause current issues survey

Documents

management tiewhat senior

learningweb systems

leadership security

training tie governance

survey response rate

higher educationresults

coming year